I ordered at this Whataburger and honestly I have to admit the service was great. I don't know if I'm spelling her name correctly, but Jersyah had amazing customer service. She was such a sweet young lady, and honestly that's what makes people want to come back. The manager was also very on point. When I mentioned there was no drink, he fixed it right away and got us taken care of quickly read more

I came to the drive-through this morning and jokingly asked the young man if I could have a cookie for my birthday. He said he would ask his supervisor. the supervisor or whoever this young man was came to the window and told me nothing in life is for free and slammed the window in our face. That is horrible customer service they didn't even have to entertain the question that I asked about a cookie I could've paid for the cookie and some teach these young staff manners I jokingly asked, but didn't expect anything. I had a rough week. His little smart ahhhs made it no better. read more

Horrible service, delayed timing, and poor food quality. If I could give this location zero stars, I would.

Headed to class, so I stopped to get a meal. I did the drive thru and my order person was Azariah ( hope that's the spelling). He was very polite and offered service with a smile. Keep up the good work young man. The food was always delicious I ordered a cheeseburger meal and a free kids meal for the baby and a large order of fries for a friend. The service was great so I ordered a whataburger souvenir cup. read more

See all

Shout out to sev ! No exaggerating he gave the best customer service I've ever had from whataburger . Not to mention he was by himself on night shift read more

This is NOT a food review because it's the best burger amongst the drive in chains. This review is about the SERVICE!! The is hands down the slowest location I have ever been to. If you come to this location please pack some patience because you will need it. If there's a car or two in front of you please go to Lane B because you will get your food faster. There were two cars behind me and they got their food 8 minutes before me smh. I only ordered a #2 lol not a slab of ribs lol DO BETTER!!! read more

The worst whataburger I've been too so far' whataburger is one of my fav fast foods. But this location right here mannn. Be prepared to wait 45- 1hour for you meal to be ready. Anytime Of the day. And BE WRONG. Few times I've been there I just leave because I don't even want to wait for them to remake it. Recently was my last straw that this location they completely forgot my order .. we waiting about 40 mins until we ask about our food then they said " oh we lost it " " we will have it out shortly" I said no thanks I want a refund then they proceeded to say well give me your cup then. The lady was very rude about it. I am 8 month pregnant hungry & irritated. This was my last time ever coming to this whataburger location. It's only 5 min drive from me. But I'll definitely be driving the extra 10 mins to the little York location read more

Victoria served me very well and was super nice . the store is very clean and they have amazing customer service 10/10 must try again read more

Great experience! It was fast, the girl working the window was very polite, and the food was fantastic. LOVED IT!

Been waiting a line about 30 minutes even after I payed for my food and I still haven't received it. Are they killing the cow? slicing in the meat and then bringing it to you? I would never eat at Whataburger again ruined my first experience read more

Whataburger - Still waiting in line. Hurry the heck up. you ruined my first time maybe last time I come To a whataburger establishment. - Fast Food Near Me - Humble, Texas

Fries boxes are never full or salted, if you like cold unsalted fries this place is for you.

I waited 17 mins in drive thru so that I can eat the worst burger I've ever had. I'm not even exaggerating. I don't mind waiting when I see a place busy but it was just me and one other car in the A and B lane. And it's not like the time spent was making the food hot and fresh. That was the driest , coldest , saddest burger I've ever had. read more

I would eventually make my way into a fast food joint while in town. It's been a minute, but glad I stopped in. During my afternoon late lunch visit, this particular location is noticeably clean, not busy at all, and the folks working here seemed friendly. Also, this part of town seems nice in comparison to some other 'hoods I've driven through. This time I wanted to try the sweet & spicy bacon burger. Pretty good. Seems like a standard bacon double cheese with Asian sweet chili sauce. Sweet it is and not spicy at all, but me still rikey. Bacon is ok for fast food bacon. I'm good with grilled onion and mustard too because my fussy eaters won't steal a bite of my burger ;) Make it a combo and the total is $8.76. Ok, back on the road again. There's still work to do out there. See y'all next time. read more

See all

It's a Texas tradition. And it just doesn't get any better. Tho they offer many hamburger varieties, my favorite is still the original Whataburger. Tea is always sweet. And for breakfast, get the honey chicken on a jalapeño biscuit. You will not regret it! read more

This has to be one of, if not the worst Whataburger in Houston. All Whataburgers are pretty much always slow, so I'm used to that, but it's ridiculous when service is slow, customer service is bad and the orders are either incorrect, missing items or just taste horrible. I keep going back to this location mainly because it's the closest one to me and I keep hoping they will get better, but I'm always wrong. My last order, the clerk brought my order curbside; drink lid was not on completely and when I grabbed the cup it popped off, spilling drink all over her, me and my car. I don't have money to be wasting on bad service and incorrect orders. read more

When I pulled up no one answered I had to say hello am wait still Then I get to the window I have to wait another 10 min for 1 chicken biscuit Then the guy hands me my bag and instantly closes the window glad I didn't need anything else or I would still be waiting read more

Got home and realised this bs be fr last time they already forgot my extra tender can it get any worse . read more

Whataburger - a basket of fries and a sandwich - Fast Food Near Me - Humble, Texas

The slowest fast food ever. Ordering a meal? Please wait at least 15 minutes. Ordering one sandwich? Please pull up and wait. Morning rush? Prepare to wait 20 minutes. It's incredible. read more

This location charged me $1.39 for tap water. With only 3 vehicles in the drive-thru, service was extremely slow. read more

Long wait, no labels on my order, (5 burgers) no forks, no dressing for my salad and missing 2 straws.

Horrible customer service the there lazy as f&#% I work over night and get off @4am literally every time I go when I get off I get the excuse that the system is "updating" I will be calling corporate I wouldn't recommend the rats or roaches to visit this location the service sucks so bad read more

It's 10:30pm, been waiting 30 minutes in the drive thru. Y'all need more people. It's a burger and fries. . . . Finally get my food and now I can't get out because the dude in front of me hasn't gotten his food. So I'm still stuck here. WTH? read more

I love whataburger but this is the worst one I've been to in a long time. I've been here more times than I count because I live in the area, every time I've been here they always get something major wrong with my order. The wait time is usually 30 minutes even if you go inside and order or use door dash to order ahead of time they never have the order ready. Seems like the owner needs to be more attentive and run their business correctly or let someone else step in and turn things around. read more

They are so slow. You can not even work there and provide better service than what they do. Terrible and time consuming you spend half your lunch break just waiting in the drive thru line for them to make a simple sandwich. The term fast food does not apply to this establishment read more

I come here on Sundays and the service is always top notch. Quick acting staff who are personable and courteous and clearly take pride in their work. Tables are never sticky and place looks clean; I saw a lady teaching someone else how to tidy up and it's clear this is no accident. The only reason I knew I wasn't in Chick-fil-A was the logo. Keep it up! It's great to see another restaurant bringing customer service and employee pride back in style. read more

Messed up my burger! So I decided to stray away from the regular burger and try something new. The Buffalo Chicken burger... Well it sucked! I didn't even get buffalo sauce in my burger or the damn cheese it was supposed to come with. Someone needs to contact me ASAP before I go to corporate with this dumb shit that should of been done right the first time! read more

Whataburger - No buffalo sauce like the pics that they show advertising the lame ass burger ! - Fast Food Near Me - Humble, Texas

Whatever you do, don't order the chili cheese fries. I paid almost $5 dollars for fries that were dry barely any chili and it looked like the cheese was counted on. HORRIBLE!! I went to ask the crew if I could get more chili and the manager said "that's all u get" you have to pay more if u want more. What!!??? Barely had anything. I paid $5 for fries literally. Cashier and young lady working were super nice, but that manager was a jerk!!! Overall not satisfied at all with that restaurant! read more

So Whataburger is pretty much an institution in these parts and a place I like to dip into occasionally when I'm back in Houston. My last experience at another location a couple of months ago made me swear off Whataburger for a bit but the draw was too strong to resist any longer so I thought I'd give this location a shot. Happy to say that it was a much better experience than the previous one and the exact same sandwich (A.1.Thick & Hearty Burger) was crafted with more care and packed more flavor and satisfaction here than at other franchise on the east side of town. That being said, I don't think I enjoyed this burger as much as many of the "regular" burgers I've ordered from Whataburger over the years. Perhaps my palate has changed or they just don't make 'em like they used to. The onion rings aren't great from a flavor standpoint but they were adequately crispy and fried just long enough. Part of me thinks that perhaps it was because they used "too old" oil. Apart from the food not being as satisfying as I would have hoped, the service was stellar. The gentleman who took my order was patient and courteous. When another employee say that I had to carry out 2 large drinks and a bag full of food myself, she asked if I wanted a tray to carry the drinks. I said "yes" but rather than just handing it to me, she took the drinks and placed them in the tray and then inside a plastic bag and twisted the handles closed in a way that made carrying the drinks much less dicey. She also asked if I remembered to grab straws and when I thanked her for reminding me, she walked over to the dispenser and grabbed them herself and put them in the bag. A small but much appreciated gesture! read more

This location rarely gets my order right and it seems as though they try to get over on me. Here are my experiences... I ordered a bacon and potato taquito. The cashier rang it up as potato taquito plus 3 strips of bacon, which is almost 50cents more than a bacon taquito plus potato. But the taquito only had 2.5 strips of bacon, instead of the 3 strips that I paid for. I ordered the exact same taquito the day before at a different location, that had more egg, bacon, and potato for almost 50cents cheaper. Why would the cashier choose the more expensive option? And why would the cook short change bacon that I paid extra for? During the same visit, I also ordered a BOB sandwich, no egg, no cheese. But the cook added cheese. This is something that happens about 70% of the time. If you have an option, choose the 1960 location. If you don't have an option, just be sure to check your order and your receipt before you leave. read more

Slow as hell. Always!!!! I think I just witnessed someone dry off because they didn't get their food . Smh

The slowest service ever, waiting in line for 40 mins the only reason why I didn't left it's cause I paid already and the kids are hungry. But please move faster next time. read more

Horrible customer service at this location. Usually at least a 20 minute wait for your food when you go inside no matter what time it is. The location is usually out of ice and the employees do not seem like they could care any less than what they do when you tell them. Food is rarely hot when it is brought to you. I've given this location multiple tries and they have failed every time. read more

Noticed that people who ordered after me were getting their food, I went up and asked about my food. I was told that it was coming up, on the way back to my table I heard them call out the same order number they did a few minutes before. I then heard the person tell the employee that they received the wrong order, which then the employee took back the first order that was wrong. It so happen to be my order and they give me the same order that was given to the other person. When I told the manager about it he said that it was just made, I then told him how so if the burger was cool. How could you give out an order that you took back from someone else to pass as a fresh order. read more

Slow and rude -just terrible customer service-I love Whataburger but have quit going due to poor customer service.

Worst customer service I've ever had from any Whataburger ever. Every time we are guaranteed to have something missing from our order, something wrong or asked to park when we go through the drive thru- then given cold fries as a thank you for our patience. If you're going to ask people to park and wait- at least give them hot fries and get their order right. read more

Sent over 30 minutes stuck in the drive thru ... ridiculous and then 2 lol new and they are taking food to their friends ahead of the people waiting. .... wow read more

Horrible whataburger! Waited 30 mins to see them go car to car asking if this is there food or not. Now they forgot to make out order so here goes to a hour waiting for our food! Please to save yourself don't go here! I'm always going to be a whataburger fan put not to this place. read more

Marquia is the rudest Whataburger employee I have even come in contact with. She takes the order with an attitude in drive through. Does not tell you what lane to be in and comes at yells at you from 20 feet away that you are holding up her line when it takes 25 minutes to get 2 taquitos. She is an embarrassment to your brand. read more

This is THE WORST Whataburger I've ever been to. I would rather go to one in the 5th ward... that should tell you a lot... The ladies working the night shift are DISGUSTING and double charge you. The people that wrote the 5 star reviews on this place either are friends with people that work there, or they got their food for free to write a good review. read more

This slowest whataburger location it's ridiculous I sat at the intercom for 20 mins until they took my order then I got to the window and had to sit 20 mins and I was ahead of everybody in the drive thru line ordered 1 meal my food wasn't fresh it was threw together want be going to this location no more and this is closest one in my area so disappointing read more