Slowest Whataburger I have ever been to. I try not to stop here because when I do it takes almost a half hour to get anything done. Today was especially bad as I sat in the drive thru for 20 minutes after ordering. When it was finally my turn at the window, I saw way appeared to be the manager (as she was in a blue polo) talking on her personal, sparkly cell phone. Idk... if you're backed up for over20 minutes,'maybe you could and should hang up your call? read more

Whataburger - Burgers Near Me - Sunnyvale, Texas

Stopped by on way home, and food was hot and service was fast, ordered a patty melt combo read more

My food arrived cold , fries looked like they dipped into oil then brought up. The burger was big but also cold . The apple pie had slight heat . The drink sprite and chocolate shake were cold . The shake was creamy. read more

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We placed our order and stayed in line for 30 minutes for her to keep going back to check to see if they see our order. Only for her to come back out and tell us we didn't place an order and we will have to wait another 30 minutes if we do place another order. Like if we are just going to be in between cars at the line at whataburger. She highly recommended that we don't place the order because it's only going to take longer. read more

Fast food nope more like sit down and relax came at 4:32 and left at 4:55 with 3 cars ahead of us. And I know it's only 23 minutes but sitting in a hot boring car is dreadful. read more

Brand New Whataburger Yay!! Hubby & I stopped in for a quick lunch. This location being brand new, the entire staff is on the ball! They made our double Whataburger Jr & grilled chicken fajita taco perfect! The pomme frits were excellente! Love you 4 ever & Always!! XOXO Will return soon :)) Highly Recommend! read more

Whataburger - Unsweet Iced Tea! - Burgers Near Me - Sunnyvale, Texas

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Very SLOW service at 7:15am and order person didn't know what a BOB was. Seems they aren't ready for business

The male taking orders was brusk short and over bearing. I had to repeat myself 3 times for him to get my order right. I used the outside lane an the curly headed male brought me my order acted like it was a bother to be working. No napkins, no receipt. This location is a disgrace to the Whataburger name. read more

got to be the worst location with the most incompetent staff. not once has my order been correct. in store or delivery. always missing items or wrong order entirely. staff are always on their phones and goofing around in the back they act completely clueless when asking simple questions wait times are absolutely ridiculous even when it's not busy. every time is a frustrating experience. needs a complete overhaul. read more

This Whataburger is absolutely TERRIBLE! We go all the time and they mess up the order every single time! Then they take FOREVER. Today there wasnt anyone in line and I still waited over 15mins for food...you think it would come fresh but it was still cold and soggy. I will go out of my way now to go to a different location. They just opened a few years ago and need to shut tf down already or hire better people read more

The worst Whataburger in Texas. Every time I come here I wait 30 minutes for my order. 37 minutes tonight. And they are all laughing and screwing around in the kitchen. Don't come here. read more

Worst whataburger ever ! Made me wait 4 minutes for a spicy chicken sandwich! It was driver thru order and made me park in the front to wait , I told her fine just make sure yall put spicy ketchup in the bag . I didn't get NO KETCHUP! I go inside and still have the nerve to give me a fucking attitude for asking for ketchup ! Wish 0 stars was an option read more

This is the absolute worst whataburger ever. It's a given at any whataburger that you'll have to wait but the customer service at this whataburger is shit, plain and simple. The employees don't give a rats ass and the managers don't even care at all. Shit this location down or get new management and employees! I would give 0 stars if I could read more

This place is the worse Whataburger in TX Their front servers were just seated talking about their friends. I waited 30 minutes. Bathrooms were nasty and dirty. Don't suggest you come by. read more

Whataburger - the exterior of a fast food restaurant - Burgers Near Me - Sunnyvale, Texas

Sadly, I have to agree with every other reviewer on here. I hate that we can't manage to get descent fast food in this area. Food is subpar, the majority of the staff act like they are mad that they have to work there, and you'd actually get your food faster if you walked to the next Whataburger. The other Whataburger locations in Mesquite are no better. Do yourself a favor and go to Chick-Fil-A down the street where the staff is polite and the food is good. read more

WORST WHATABURGER EVER! Clean the whole house and get new leadership! They definitely can't seem to get it right! Why do I come here, there's another one 5 miles away! I literally could go to the other whataburger farther away and save time! read more

Our family has made our last visit to this restaurant in Sunnyvale. Average wait is over 30 minutes. I've personally witnessed the managers blow people off who were complaining about the wait and coming in from the drive through to get their food order corrected. They need a change at every level. read more

The only thing that is worse than the service in Sunnyvale is the service at North Galloway in Mesquite. I called the Management Company in Mesquite and the Whataburger Corporate Office in San Antonio. Both apologized and promised to get back with me, but did not. Never leave either of these locations without checking for the accuracy and freshness of your order. read more

When this location opened, we were so excited because the one in mesquite on Gross Road is HORRIBLE. We had stopped going to that location and started going to the Sunnyvale location. It was awesome. Even the high school kids were nice and just plain respectful. We just left that location today. Total 360. I'm wondering if the mesquite employees came to work at this location. A "hello" and a "you're welcome"...simple. Easy. What we got was silence and a look. This isn't the first time. It's just the first time I decided to write the review. I can only assume whataburger is desperate to keep employees regardless of how bad they represent the company. We won't be going back to this one now. read more

This location in Sunnyvale tx on US Hwy 80 is horrible!!!!!! Starting with the male drive thru cashier who was already slow with taking my simple order started cursing at me when I was putting in my order due to he couldn't comprehend that I order a Small size for two the #7 meals one with a onion ring and the other with a fry. He started the cursing because he wanted to explain drink sizes and him trying to figure out which meal to enter the onion ring on vs the fry one (mind you it's for the same meal so it didn't matter which burger was paired with the onion ring) so he can enter in order on his register.... His cursing at me was unnecessary due to i had already repeated to him multiple times that it was small size and no upgrades I asked for the manager in which a woman then gets on claiming to be the manager. I repeat the order to her and she tries to do the same thing as the cashier. Unacceptable!!!! So I request her manager in which another lady by the name of Nancy gets on and claims she is the GM who started off trying to be nice but becomes extremely rude when I ask for info to file a complaint At this point I'm over trying to get my order in because I don't trust that this establishment staff wont tamper with my food all because of the interaction. As I pull up to leave off course the cashier zips up his jacket so I can't read his name tag. After googling I locate the contact info and file a complaint DO NOT GO TO THIS LOCATION AS THEY ARE EXTREMELY RUDE AND NASTY!!!! This took place at 620pm If I could give this a zero rating I would but since 1 is the lowest I give here you go FYI: I've lived in texas 15 years and have never had an issue with whataburger until now!!!! Covid is not to blame on how people now interact with customers when working in a service industry!!!! read more

the service was amazing thanks to my guy Fred!!! He gave us 2 cookies instead of the 1 I order

went into this WB at 9am I understood ok drive thru busy might be a small wait I order a bob with bacon and sausage and the new jalapeño biscuit combo after around 15 minutes I hear in the kitchen we need bob eggs I told the cashier I'll take them scrambled, a short African American mangers instead of say sorry for the inconvenience now I'm at 20 minutes oh they both cook the same way which bob eggs are steamed and 6 at a time if he's not happy with his job then he needs to leave not one manager apologies in fact they gave an employee food before mine but will never go back if that's yall customer service read more

This location is horrible. It has nothing to do with COVID-19. The People who work the night shift are rude. The attitude alone makes it hard to come here. The fries are always cold and they give the wrong drinks. When you go through the drive through it takes forever for anyone to take an order. I was so excited when I heard of this new location. ow I'm just disappointed. read more

This place takes the "fast" out of fast food. Not to mention the employees seem to intentionally leave items out of your order as often as they do it. Establishment of absolute garbage customer service. You'd think with all of the negative reviews of this particular location, the manager or corporations would take a look at what's going on here. read more

All Whataburgers are notoriously slow. This one is the worst. The employees act like children. They are rude and unprofessional. I'm so sick of people who work in "customer service" acting like they are doing you a favor by being there and have an attitude because they are expected to actually do something. This Whataburger needs some serious over site because they are not doing well. It's run like there is no adult in the building. If the owner sees this, you need a new manager that knows how to hire, train, and fire when necessary. Your investment is going down in flames. read more

Long lines, long wait. Not once or twice, every time. Also, the food is cold. Wish I could say different of other Whataburgers. read more

Whataburger - a cheeseburger and french fries - Burgers Near Me - Sunnyvale, Texas

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DO NOT EAT HERE!! I wish I would have seen the other reviews prior to wasting my time. I attempted to eat here twice, within a week apart with the same results: WRONG ORDERS, RUDE CUSTOMER SERVICE, and SLOPPY COLD FOOD!! Do not waste your time or money! I was highly disappointed and can't believe this is what they have to offer in this location. I plan on calling corporate as well and let them know. This is just UNACCEPTABLE when you are paying money for this trash!! read more

I ordered the whataburger chicken strip sandwich they gave me the wrong thing didn't find out until I got home. so I called them to see if I could bring it back Crystal that answered the phone told me I was petty in life for calling about the sandwich. crappy sandwich even worse service. read more

Whataburger - a person holding a sandwich and french fries - Burgers Near Me - Sunnyvale, Texas

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They mess up my order every single time or the food is cold/old tasting. Curbside isn't convenient either. Never have I ever had a good experience at this location but this one was just wrong in every way. Waited way passed the estimated time for my order to be ready. Went inside for my order since it was taking so long and still had to wait inside. Nothing about my order was good. My burger was burnt, had onions, received play doh fries. My drink also tasted like like it was all carbonation. This is just horrible. You're better off at the Chick-fil-A. read more

Whataburger - Play doh fries and a burnt burger with onions that I requested not to be put on. - Burgers Near Me - Sunnyvale, Texas

1-17-22 At 1:00am it was closed. So I called the number they answered and said it was closed for maintenance. I asked well how long 30 min to a hour he said nun of your business. And hanged up the phone. If you don't like to work don't work stay at home don't work for a 24 hour service. read more

I was going to leave my review about this Whataburger from my personal experience. How do you like that. All of the reviews before me said it all! This place is a disaster. The incompetent employees is over the top. We waited 50 minutes for two meals. When it finally came to the table it was stone cold. read more

This whataburger sucks slowest and terrible service I've been hoping it would get better after opening but trust just goto Forney or mesquite it will save you time and hassles I. The long run I live very close to here and have been here several times and always amazed at the new ways they can find to mess up your order read more

I could have gone through a competitor's drive thru five times before I would have even gotten to the pick up window at this place.

DO NOT GO TO THIS WHATABURGER!! We went to this Whataburger twice, exactly one week apart. The first time, the girl taking our order in the drive thru acted like she was clueless and confused. She repeated the order back to us, we got our food and got home, and it was completely wrong. We went ahead and ate it instead of going all the way back up there. We decided to give it another try. Once again, we pulled up to the drive thru and the girl working was dry and rude. I told her our order and asked her to repeat the order please and even mentioned that we were just there a few days before and they got our order wrong. She repeated the whole order back to us and of course, once we got home, our food wasn't even close to what we ordered. It was sloppy, cold, and the buns were so burnt, my husband had to take them off and try to eat his chicken (which looked nasty with half green tomatoes on it). I called up there and spoke to manager Shelby. She provided a basic empathy statement and asked if we had our receipt and said we could come back and get it. I told her we would not be driving back up there due to it was already late. I don't even want a remake; I just want a refund. Nobody in this world should eat that slop. I am so surprised about this food, especially in this location. We will NEVER waste our gas, money, or time again!!! I hate I even had to give it a star!!! read more

The is the slowest fast food place ever. They never took my order over the drive thru intercom. No one answered when I prompted the intercoms. Waited in the drive thru for over 40 minutes, not because I was waiting to order, but because they took forever with cars ahead of me. Never have I been to a fast food place this slow, with so many people working inside. I waited so long, that I had time to write this negative review. read more

If I could give a zero star I would. I have tried to give them a benefit of a doubt by returning over 5 times but I have reached my limits and will find another hamburger place even though I love whataburgers. This place is run by incompetent uncaring people who have zero care for customer service. The orders are consistently slow inside or out and never are the orders correct. My wife stopped by after church today to get lunch for us and ordered my favorite whataburger all the way with mayo. When she started unpacking she found her hamburger was missing from the order and mine was prepared with mustard which I hate. She was so mad and told me it took over 30 minutes to to receive. Since there were 3 cars in the drive thru she went inside where she found one person in front of her-- 30 minutes later she got her order. I suggested she call them and she got a recording saying they were all busy so to call back later. Well Wharaburger I have finally learned my lesson and you should take a hard look at these one star ratings on this store --- where there is smoke, there is fire!!!!!! read more

The food was to be ready by 5:36. We checked in in spot 2 at 5:38. We did not receive our order until 6:12. We had to call the store after waiting 20 minutes to be told they would be out soon. Then, it still took another 15 minutes to bring our order out. No apologies from staff or anything. Also, no, there was no line in drive-thru, and the parking lot was mostly empty. read more

Just awful man. I don't think they've ever gotten an order right. I'd rather eat at the QuikTrip next door

This Whataburger has trouble getting orders right. More times than not, they get our order wrong and we had come to just deal with it when it happened. But tonight, there was a big long black hair to my husband's burger and he found it on his first bite. Needless to say, we both lost our appetites and will not be going back. The manager did refund our money, but I still don't want to eat here again. read more

I had picked up my husband from an ophthalmology appointment as he was unable to drive. He wanted to stop by Whataburger as he was hungry. We sat in the drive through for 15 minutes, without moving. I decided to go in and placed my order at 6:59, order number 111325, a take out order. My husband remained in the car waiting.... I sat and sat and sat. I finally asked when my order would be ready. From an employee I got a snarky response that they were backed up and was told to look at the drive through. I also asked if they were understaffed and she said no. I saw a manager twice, once talking and once at a computer that I could see from the dining room. No sight of her after that. I sat some more. After 40 minutes, they brought my food to me. When I got to the car, my husband was in the middle of a hypoglycemic episode. He was nearly unresponsive and could barely speak. My husband is a diabetic, and when hunger sets in, it becomes necessary for him to eat to avoid this from happening. We were very happy when the Whataburger opened in Sunnyvale, we live in Mesquite, Tx, 10 minutes away. We know that Whataburger is typically slower than other fast food restaurant choices, but, we love the food. After last night, it will be a LLOONNGG time before we go back to that Whataburger. The was NO customer service. There was NO urgency in either the manager, or the employees. Food at Whataburger is not good enough to waste over an hour waiting for it. No apology was ever made. At the end of it all, I had to call an ambulance to care for my husband. I didn't get his food in time to prevent his hypoglycemic episode. I expect a prompt response from Whataburger. Unless you make this right, you have lost this customer, and word of mouth is a powerful thing. Cynthia Gray UPDATE i had sent an email to Whataburger TWICE! Then, I posted, more than a week later, this episode to facebook! Still no response. I'll never go to ANY Whataburger until they make this right! Don't waste your valuable time....the food is good...but, the time and money spent isn't worth it! read more