Wheatland Bank took over Bank of Idaho. I was unfortunate enough to be in this takeover as a user of the bank. Right away there were issues with the online banking not working properly, and on top of that there was no welcoming checks or other such things that usually get sent out by every other bank. Meaning you get to look up your own account/routing number. And if you actually need a check? Screw you. The website is horrible. They make simple things complicated and instead of letting you control your own money, you have to call in and ask them to let you have access to it. You have to call, you cannot chat or email--unless you pitch a big enough fit, and tell them to set your transfer limit as more than one cent per day. I feel like I have to ask permission to have access to my money and jump through hoops to get things done. Every time something financial comes up, I leave feeling frustrated and angry with this bank. For example, statements aren't under 'Statements and Documents', they're in the account, under the print button! Save yourself the headache and bank elsewhere! read more

I would advise anyone that's considering a new bank with a personal touch not to use this bank. I put a considerable amount of money into this bank thinking it would benefit me. With the type of account I selected to open, I thought I would gain interest and also use the money marketing options to grow my portfolio. BEWARE! I Do not recommend this bank at all. I was charged several hundred of dollars in nsf fees more like a 1000 dollars I would say because my account was not set up as I had asked it to be. No one gets charged NSF any more. I deposited a large amount of money in both savings and checking. So why the fees. It's supposed to pull out from my savings account if my daily account gets low. I only discovered it because i was traveling and my card was not working. I had run out of available funds and my account was not set up accurately. Now keep in mind Lisa the Manager at this Yakima location set up my account. We talked about what type of account I wanted. She overlooked it. She promised me to credit me for the NSF. She never did. This was one of several untactful things over the course of probably 6 months. I was charged fees excessive fees! Seriously! Says who. Who can determine that. Ladies beware. If u like to shop. Don't bank here. U will pay a fee. I am a read the fine print kind of girl. Never did I see this fee listed anywhere. I went into a smoke shop and bought my daughter age 23 a vape. My card was blocked. I could not find anywhere in the app why my card would not let me charge it. I sent a message to the bank. They got back to me in approximately 12 hours And get this. They added a bullet to there system which was highlighted and told me I had marked this type of merchant was blocked. I never set that setting otherwise it would have blocked my card previously at a different location. This whole time I am still on vacation. They do not have any branches in western WA. If you're still reading it gets even worse. Just when I thought I finally have worked out all of the little kinks in this banking system. I'm getting fraud alerts weekly. For my own purchases. Card gets turned off. I have to contact the bank. Verify who I am. And go through the fraud drill. Verify purchases, ect. Problem solved. All great if it's before 5 o'clock and someone is available. Well this particular time it happens to be Friday. fraud alert went off at like 7 pm. I'm traveling I have no cash on me. I called other branches to see if anyone can help me. I don't have a hotel. I SLEPT IN MY CAR FOLKS. They do not have any service until Monday morning. Furious! Monday came and I called and went through the fraud process again. Verify purchases. All set. Not even an apology. Writing this is upsetting because it was horrible. It was winter. I'm from Yakima WA in Portland OR. And I'm by myself. Let's move on So I can at least say the fraud alert didn't go off any longer for my purchases. It only stopped payment on my auto pay to my debtors. I have a late on my credit report because of this bank. After having many emails to this bank. Nothing got better. Lisa said I should take my banking somewhere else. The Manager of this bank. Her strategy was to send me somewhere else. And I did just that. Never got the credits for the fees they imposed. I sent several people an email asking for the credit at the time I closed the account. I never got a response to that only that they closed my account. The account Still shows a minute amount of money in my account. I suppose they may send me a check. Ha! Doubt it. So if you have lots of free time and like the attention and can afford to give ur money to people who don't really care about you or how hard u worked to earn that money. And pass u off because your balance is low. Bank at Wheatland bank. Ask for Lisa. I deposited a good amount of money into my new account elsewhere. Was it because my balance that got low that They treated me badly or that possibly their system is outdated. Maybe they were poorly trained. Lisa may not be qualified to be at the level they put her at. She is not a young lady she is a mature older woman. Ha. Or are they just thieves. Oh they definitely give u a feeling of a personal touch here people. In a bad kind of way though. Not where u want to be touched in my case. That felt nice to get off my chest. Thank you yelp. I only gave them a 1 star rating because I had to. Zero stars for the record. Go speed Cari W read more