To begin this review, I am not a problematic person. Just an individual that wanted to get a curb rash fixed on their wheel. I found this business through Yelp on a Monday night, then messaged the business for a quote. The owner of this business gave me a quote by just looking at the photo that I sent of my curb rashed wheel. The owner allowed me to set up an appointment for the following day (Tuesday). I went to the business Tuesday morning around 10AM and an employee was able to see the damage in person. The employee then quoted me less than what I was told. At the time, I had received a 5% off coupon through Yelp for the business for 5% off of the total bill. I asked the employee if this would work and he confirmed that it would. I was told it would only take a few hours to be repaired and be ready for pick up.
Around 4PM that day, I called to see if it would be ready for pick up. I got confirmation that it was ready for pick up so I went to go pick it up. Be mindful, I do not live anywhere near this business. When I got to wheel doctor, I looked at my wheel before going to pay my bill. The wheel was a completely different shade from my other wheels, had a huge nick on the rim that wasn't there before, and had dry paint spots that were not removable all on the face and barrel of the wheel. I went inside to discuss the issues with the owner. So they came out and noticed everything that I did. At this point, they knew that the car shouldn't have been ready to pick up and should've been fixed before telling me it was ready. But they took the initiative and told me they would fix it if I brought it back. I told them I could leave the car and pick it up the next day, which they confirmed it would be fixed and ready. So I left and texted them later to ask for progress photos for whenever they began to redo the wheel.
On the next day (Wednesday), I texted the business owner to get progress photos, which they responded. I asked for when the car would be ready for pick up as it was later in the afternoon and the business closes at 5PM. No response. I texted back around 4PM and got confirmation it would be ready at 5:15PM. As I pulled into wheel doctor once again, I noticed that my wheel was redone but extremely dirty and had some areas with dry spots still. I figured since they redid my wheel, I wouldn't complain even though it wasn't done correctly. I went inside to pay for my bill and the employee that quoted me the day before was taking care of my bill. When he told me the bill cost, he was confused because he had quoted me much less. So he called the owner over the phone to ask why. Once he got off of the phone, I discussed with him that he quoted me a completely different price from the bill. So he called the owner so I could talk to her even though I didn't ask to. At this time, I was talking to the owner using the employees phone about an issue of billing because they both quoted me different cost. One individual quoted me through a photo I sent while the other quoted me by seeing it in person. The owner stated that they could negotiate a pricing with me and told me the 5% coupon is expired, which it is not. The owner than quotes me less then the original but more then the employee quoted me before he called her and stated that there is nothing else she can do for me. Even though I was quoted a completely different price. Even though I was told the coupon would work. And even though they completely messed up my wheel the first time and thought I was going to be fine with the product that I am paying money to be fixed. I do not understand any business that operates like this and thinks this is the customer service experience for individuals. read more