This review is for Fernando SORIANO Speedishuttle…read more This place was so HOT!!! This airport was ridiculous hot. I was getting a little faint and this beautiful person goes by on his shuttle and picks me up and gives me a ride. He waited for my friend who was recovering from cancer to walk over and get on the cart as well. Just an all-around awesome guy. On a sidenote, please please fix that air conditioning. I wish I could've told somebody right then and there about this man it was awesome. But I took a picture of his badge and again thank you. Judy from Los Angeles

Well it's not bad from the old days as someone here noted. But it could still use air conditioning…read morethroughout the airport. And, I guess from where you do the screening for fruits/ veggies- before you can enter the airport, there sometimes is a long line to screen all check ins and carry ons. Then you go drop off your checked bags in a non air conditioned area at the airline check in desks. Then you go through TSA (still not air conditioned), then you go to your gate - some gates seemed to be non air conditioned and others were. delta skyline is right outside the TSA area (see review for delta sky club) and was air conditioned. After this, we had to walk 15 min to c gates. They really need an airport shuttle or more of those golf carts as someone people can't walk 15 min (not saying that that's good either). Parts of this have ac and others don't. "Love from Hawaii" store seems to be the airport store as I saw 3 of these while walking to c gates. Pretty clean and didn't see any homeless inside the airport departure areas Arrival areas were similar experience as the above. Staff seem to be friendly and courteous

I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

(Traveled 04/30/26 TH @ 6:00pm and many times before): Terminal 2 at this small international…read moreairport was your primary passage to and from the mainland! I recently traveled through Honolulu's Daniel K. Inouye International Airport (HNL) Terminal 2 on a red-eye Southwest Airlines to Los Angeles International Airport (LAX). I've gone through this airport's specific terminal numerous times over the years for vacations. But recently, it's been under the guise of business aloha style! The airport's namesake was a Japanese American former WWII vet who later became a lawyer and politician who served as a U.S. Senator from Hawaii between 1963 until his death in 2012. Here was a brief experience with this airport during this recent trip as I flew in and eventually flew out. PURCHASE(S) Kapua Channel - Aloha Beer Co. Hop Lei IPA Beer 6.75% ABV 20floz Draft + Maui Style Potato Chips 1.25oz Bag ($15.99 + $4.99): I grabbed a beer and chips while I waited for my flight (please see my review of this business for more details). SERVICE Upon arrival, Customs and Security were a breeze especially since I only had one carry-on and a backpack, my digital ticket was safely on my phone, and all directional signage was straightforward. Upon departure, it was pretty much the same. The only people I actually dealt with were the usually stoic Customs Agents; otherwise, I was self-sufficient and didn't need any assistance. Getting in and out of the terminals was a very pleasant experience - mahalo! PARKING (Varied; N/A this instance). There were parking structures with both short- and long-term options. However, this airport had a very good transit system that consisted of buses, taxi cab service, and Lyft or Uber stations. So, why would you park!? ATMOSPHERE, DÉCOR, AMBIENCE A medium-sized spacious airport terminal with parking structures, two terminals and an aforementioned convenient transit system! Once inside, easily marked directional escalators, stairs, bright electric lighting, a nice mix of natural lighting as you made your way through parts of the airport, duty-free shops and reasonably-priced eateries followed you everywhere. Various advertisements and decorations hung from the walls which gave the place some color. Once you made it into the heart of the airport, several soothing cultural gardens caught your attention for a possible stroll either through the Chinese Garden, the Hawaiian Garden, and the Japanese Garden, or the C.B. Lansing Garden. Specifically in Terminal 2, there was the "A.E. "Toots" Minvielle Memorial Statue, a cool children's art exhibit https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=JgNN7o4ZuI9H4tzxBHaUqA to support the arts, and a fun photo op stop https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=6mTPfXJQg-xqROmJmi28yw for tourists. And of course, you had the somewhat scenic tarmac with swaying trees and sitting airplanes. The walking aisles were wide and had signage in various languages. There were TV monitors throughout while announcements over the loudspeakers and the chatter of fellow travelers served as your background music. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport the better! OVERALL Daniel K. Inouye International Airport (HNL) Terminal 2 was perfectly fine due to easy navigation, all helpful smiling employees, and my love for all-things Hawaiian. This was the only major airport on the island of Oahu, so it also served as your gateway if you were hopping on a cruise out of Honolulu. The dining and shopping options were a tad limited mainly due to the size of the airport and this particular terminal, but what you had was more than sufficient. Generally-speaking, the less time I spent at an airport the better. I found total value based on the prices, service, and experience noted above (TOTAL paid experience was around $22.00 BEFORE any discounts and/or tip). And, most if not all businesses accepted my credit card of choice... AMEX! 5.0 STARS

Omg hell has raised over because they finally have put up signage for where everything is including…read moreride share areas, renovated the bathrooms, renovated wings of the airport, and added lots more eateries and places to shop. This is for international and domestic travel. Rental car area is finally visible and it's easier to catch the shuttles to the car rental areas too. I never thought I'd see the day!!! Historically this airport has been shit given it's an international airport for I'd say um... FOREVER. Deducting a star because it's so stupid you still can't pay with your Apple Pay or digital wallet for public transportation and none of the shops inside the airport you're able to purchase a "holo card" to go on public transportation (the bus or the rail) make it make sense!

A nice taxi way to be stranded on highly recommend if you need to be evacuated this is the place to…read morebe

Great service - very accommodating and responsive!!…read more I had to make a number of changes to our reservation and they were so accommodating. They were quick to respond to all my emails. Reasonably priced. $45 per trip and an additional $15 since we needed a car seat. We used them for our arrival and return. Both drivers arrived on time and got us where we needed to be in a good amount of time. Cars were clean and spacious.

Aloha! We booked Hawaiian Airport Transport to pick us up and drop us off at the airport for our…read morefirst time in Hawaii, and like everything in Hawaii it was a very pleasant experience! I would 100% recommend everyone to book their transportation with them! Dale was very friendly from the beginning to the very end. Amazing experience! Thank you so very much Dale! Mahalo!

Absolutely loved the service from this company! Dale was extremely accommodating throughout our…read moretrip, despite my family making several changes in our plans. The car rides were comfortable and friendly, with Dale easily making conversations and having us feel relaxed after our late night flight. Due to traveling as a large party, we had to take two cars but all of our drivers were courteous and definitely deserve 5+ stars! I highly recommend traveling with this company! Best service ever!

This is the main 'Hawaiian Airlines customer service' (Toll Free) phone number: 1*877*456*2077…read more It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

I needed assistance and decided to call this business at 18337089019 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

At night this area looks very dark and creepy, most of the street lights are inoperable. I saw a…read morehomeless guy nearby. A Google search says this area is managed by the Hawaii Department of Transportation (HDOT). With the amount of street lights out, it is obvious they are not maintained. The Hawaii Department of Transportation (HDOT) needs to take accountability and maintain this area better. I wouldn't recommend this waiting area at night, especially if you are alone.

Waiting "area" at the Daniel K. Inouye International Airport in Honolulu, Hawaii…read more.. There used to be a cell phone "parking lot", but now, it's just a strip of curbing where family and friends can wait to pick up family and friends from the formerly named Honolulu International Airport. I guess I haven't used this waiting area recently. I usually leave for the airport at the arrival time of the flight. By the time I get to the airport, the person has already collected their luggage at the carousel and is on the sidewalk. They just have to tell me the pillar number that's next to them. Note: currently, Terminal 1 is Hawaiian Airlines and Terminal 2 is basically everyone else except Mokulele Airlines. Also: For Terminal 1 Arrivals area, International flights are first and United Airlines is at the end - about pillar number 61. Welcome to the Aloha State!

Four stars last year, 5 stars now. How does an airline, other than Japan Airlines or ANA get a…read more5-star (forget Dubai Air, can't afford to fly that in this lifetime)... I didn't like the fact that United changed my flight times 2x, but that's my fault for booking it out several months in advance, but I also was given the option to cancel with a full refund or re-book, which I took full advantage of. I had to pay a little more to land in a smaller airport because the time was more advantageous than landing later in a larger airport, which would have shaved off a significant portion of time on our vacation. THE APP: The best airlines app I've ever used! Smooth, no glitches, flight updates, gate information, baggage claim number, track your bags in real-time, the ability to change your seats in real-time, pay for luggage, find your rideshare map, get your boarding pass, skip the lines, all from the app! THE WEBSITE: I like that you can see your seats on United before you put in all of your payment information, unlike some other airlines (ahem, Hawaiian). COMFORT : We flew one-way from HNL to FLL with a stop in IAH, and on the way home, MCO to HNL with a stop in DEN (80's Cruise - look for the review soon). Both IAH and DEN used Airbus, which is smaller and more "modern" with in-flight touch/entertainment screens; and the older Boeing (to/from HNL), a super-large, older plane with generous leg room (one of the longest we've ever had). I heard a traveler complaining about the older Boeing not having the movie touch-screen, but the older Boeing 777-200's seat configuration allows for a few 2-seaters toward the rear of the aircraft, and I'd rather sit with my husband over sitting with a stranger in a 3-seat config for a touch-screen anyday! This feature alone will make me a loyal United flyer, as long as they keep the 777-200 Boeing! ON TIME: No delays. We almost had one, but the United app kept us updated the entire time, and we were actually early. SERVICE: The flight attendants/pilots were very friendly. The attendants frequently walked up and down the aisles offering refreshments and trash service, unlike some other airlines, where I had to hoard the trash for hours before they came by so I could get up to use the bathroom (ahem, Hawaiian). FOOD: United allows for dietary restrictions and allows for vegan, ovo-lacto, Asian vegetarian, vegetarian, etc. We ordered the Asian Veg on our app ahead of time prior to the flight and we got hot meals before everyone else; it was so delicious that I actually was inspired to create the fresh cucumber salad when we came home! LUGGAGE FEES: $40 for the first check-in, $50 for the second luggage. Option to check in your carryon for free on full flights and in some cases, move up to Boarding Position 2 (out of 6) if you volunteer your carry-on. Flown on United twice recently, and wasn't subject to the WILMA (look it up). OTHER: Blankets in sealed packages and I needed an extra due to the cold cabin; attendant was friendly and gave me another. We had an emergency prior to landing in IAH with a man in an aisle across from us who thought he was having a heart attack and the United staff was professional and level-headed from beginning to the end. The man was alright and was able to walk off with EMT. RETURN FACTOR: I am a fan! As long as they will keep the 777-200 Boeing config and their stellar service/communication, will start becoming a repeat customer not chasing the cheapest flight.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

April 22, 2026 was the day the Alaska Eskimo and the Hawaiian Pualani officially married.... and…read morethis here is an update to my skimpy review of yesterday. Continuing on, the transition has not been the easiest I'm sure for the traveler, the airline employees and all others who were involved however slight in this marriage of Pualani and the Eskimo. The backhouse infrastructure is in full force and effect, and very noticeable starting with the reservation and check in processes. The combination of backhouse staffing was in the works over the past few years and has now come full circle. The jury is out still and all we can do is cross our fingers and hope for the best. The front of the house still uses the Pualani logo and designs in the terminal and on the flights (my first review outlines this) Gate and boarding area for interisland and domestic flights remain the same (so far). For the Hawaiian traveler, you will have many more options with Alaska especially on the domestic front. For the Alaska traveler, it's much easier now for you to visit the land of Aloha.! Happy Traveling (ps- 4th star for the unending dedication by the remaining Hawaiian Employee Alumi)

Longtime Hawaiian Airlines Mastercard holder here, well over a decade. I've used the companion…read morecertificate before with no major issues. First time trying to use it since the Alaska takeover, and somehow the process became dramatically worse. Apparently Alaska's system cannot handle applying a companion certificate to a booking with more than two passengers. So if you're a family of three, congratulations, you've discovered one of the dumbest booking limitations imaginable. The absurd part is that this is literally just a $100 discount certificate. Any halfway competent booking system could simply apply the credit toward the final total at checkout. Instead, customers are expected to split reservations, risk losing seats together, or completely rebook flights afterward like they have unlimited free time and patience. I spent: - 5 minutes with the Hawaiian Airlines Mastercard rep, who was actually polite and helpful - 25-30 minutes trying to explain the issue to outsourced support - nearly another hour waiting on Alaska support The final "solution"? Cancel and completely rebook the flights. Brilliant. Meanwhile, Alaska now seems determined to nickel-and-dime customers into the ground. We already paid extra for Premium Economy, but apparently sitting together as a family is now considered some kind of luxury add-on. Extra for aisle seats. Extra for window seats. Extra for sitting slightly closer to the front. At this point I'm surprised they haven't introduced a "breathing convenience fee." The old Hawaiian Airlines experience felt warm and practical. The new Alaska version feels like a budget airline wrapped in a cheap touristy Hawaiian shirt bought at an ABC store while aggressively squeezing customers for every possible dollar. Looking forward to the complimentary thimble of mediocre food and the $20 peanuts.

I like this airport lounge. There is usually a hot food choice or two, Fruit and some sort of…read morevegetarian dish (tofu poke). There are always croissants, cinnamon roles, ramen noodles with hot water. There is a bar. The lounge has a lot of seating area and it is all comfortable seating. The staff here is very polite. The travelers are a mix but usually tend to have a lot more Japanese travelers. The restrooms have the are very clean and have bidet toilets. I don't drink caffeine and there is no decaf options for coffee. The view into the garden is excellent. Good space for an airport lounge.

Food is meh. They have a pancake maker that was interesting. Very spacious with a nice view of…read morethe garden. Alcohol choices were decent. Staff were friendly and the lounge was very clean. Bathrooms are dated. Bidets in each stall.