Some improvements made, and some suggestions:…read more I have to say over the past few years, thankfully the number of restrooms in the airport has increased. Much easier and don't have to walk or hunt for a restroom as much as before. In Terminal 1, it is nice that got more comfortable furniture to sit on after getting my coffee from the Starbucks. I really do wish there was a better indicator which security checkpoints are open. Especially in the early hours at Terminal 2. Walk one direction, only to find that it is closed, so sometimes have to backtrack to find one that is open. I totally get that at some hours, it may not make sense to staff all the checkpoints if the demand is lower, but it sure would be nice to look at something and it tells me which one I should go to. For the signs on the ground floor that directs people to the ride share and other places, it references the baggage claim numbers. It might be easier if the signs point people the column numbers, as those are highly visible and don't have to hunt for the baggage claim number signs from the street/curb area.

Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

Airport Haiku: Cigs…read moreall over floor Travelers rude and clueless. Ashtray so empty I think they need to paint "this is the ash tray" on the mf ashtray.its a cigarette palooza on the floor.

Every time I return from my travels, especially from other countries, particularly in Asia, I am…read moredeeply embarrassed by how out-of-date and poorly designed the airport is. The walk from deplaning to immigration is long, bland, and warm. Think of first-time visitors and those who may have mobility issues and/or are traveling with young children and/ir the elderly. The immigration area has not changed in 20+ years. The lines snake around so much. The point of having a Global Entry is to save time but it is often faster to do the non GE lane! Make it make sense. The baggage pickup area is a disaster. It is often congested. It would also be helpful to have real-time info displayed in monitors throughout the space to indicate carousel and arrival assignments. By the time I got through immigration, I had forgotten which number carousel to claim my luggage. Directions and the wait for ride-share and taxis are also not intuitive. The airport is the very first impression and the Daniel K Inouye International Airport is not it. The pros in recent upgrades... I guess the restrooms are nicer. 2 stars are very generous.

Excellent drivers! Clean Vehicles! Zero issues in either direction!…read more I found out that the parking fees have !increased !again! at the HNL airport. With our desire to leave at 5AM, I didn't want to bother a family member. We did the math and it saved us money to hire a car service. Honolulu Airport Transfer didn't charge per person, flat rate for us and our luggage. On time in both directions. Reasonable rate for a guaranteed pick-up. I might save $10 using Lyft or Uber, but I have had a few issues with drivers dropping the ride. I am not taking any chances when it's a flight. Using this service is a game changer!

Very pleased with the service. Van was clean, driver was friendly and we were greeted with fresh…read moreleis. They do not hold a sign at baggage claim for pick up but easy to find once I have them a call. At pick up we were running late and the driver waited for us. I would book again!

Aloha! We booked Hawaiian Airport Transport to pick us up and drop us off at the airport for our…read morefirst time in Hawaii, and like everything in Hawaii it was a very pleasant experience! I would 100% recommend everyone to book their transportation with them! Dale was very friendly from the beginning to the very end. Amazing experience! Thank you so very much Dale! Mahalo!

Absolutely loved the service from this company! Dale was extremely accommodating throughout our…read moretrip, despite my family making several changes in our plans. The car rides were comfortable and friendly, with Dale easily making conversations and having us feel relaxed after our late night flight. Due to traveling as a large party, we had to take two cars but all of our drivers were courteous and definitely deserve 5+ stars! I highly recommend traveling with this company! Best service ever!

I had to call 1.844.239.0422 to make our reservation$ because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.844.239.0422 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

At night this area looks very dark and creepy, most of the street lights are inoperable. I saw a…read morehomeless guy nearby. A Google search says this area is managed by the Hawaii Department of Transportation (HDOT). With the amount of street lights out, it is obvious they are not maintained. The Hawaii Department of Transportation (HDOT) needs to take accountability and maintain this area better. I wouldn't recommend this waiting area at night, especially if you are alone.

Waiting "area" at the Daniel K. Inouye International Airport in Honolulu, Hawaii…read more.. There used to be a cell phone "parking lot", but now, it's just a strip of curbing where family and friends can wait to pick up family and friends from the formerly named Honolulu International Airport. I guess I haven't used this waiting area recently. I usually leave for the airport at the arrival time of the flight. By the time I get to the airport, the person has already collected their luggage at the carousel and is on the sidewalk. They just have to tell me the pillar number that's next to them. Note: currently, Terminal 1 is Hawaiian Airlines and Terminal 2 is basically everyone else except Mokulele Airlines. Also: For Terminal 1 Arrivals area, International flights are first and United Airlines is at the end - about pillar number 61. Welcome to the Aloha State!

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

I had to call 1.877.860.7186 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.877.860.7186 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

They don't offer movies, wifi is $9…read more You need to order your food in advance, do it early, as they tend to sell out about a couple of days before your trip, if you are a Huakai member, you will receive 2 meals at no charge. As for the meals, well can't complain as it was free. Mister and I got the mac and cheese, roast beef sandwich, and pb & j sandwich. It was okay, nothing good about it to share. They bought Hawaiian Airlines, the aloha is gone.

It's a very small and very hidden lounge. There's locker storage though, free WiFi, and clean…read moretoilets. Location is not as convenient as the ANA lounge which is directly above the gates, definitely much more convenient than Hawaiian Airlines. Service is polite enough. Variety of food and beverage is ok but again definitely way better than the Hawaiian Airlines lounge. 3.5 stars

Food is meh. They have a pancake maker that was interesting. Very spacious with a nice view of…read morethe garden. Alcohol choices were decent. Staff were friendly and the lounge was very clean. Bathrooms are dated. Bidets in each stall.