I rarely ever do reviews but I feel this one is necessary since customer service and best business…read morepractices seem to be going out the window. 2 times now their website payment portal has been down and because of that they charged me a non autopay tuition rate. After showing proof of the website error stating website is down, management continued to ignore their fault and charged the additional rate for being "late." The front desk staff need customer service training. No hellos... no I'm sorry I couldn't assist you, is there anything else I can help you with"... just blank stares. Note I was friendly and just trying to understand the additional charges when the website was not working. Not that I didn't pay. Also, this is all operational issues, nothing on the coaching staff.

A review for bday parties:…read more We had a party for one of our kids and my second child loved it so much she changed her bday plans and requested to have it at Olympia as well. We love we can bring our own food or order through their catering services. The website is user friendly & easy to book. Packages range from 10-40 kids. Pricing and # of tables provided for you to figure out to book, I like the 30 mins option and times are flexible for early to evening parties. We brought our crockpot and there's a place to plug it in. The space is just accommodating and the staff to guide the party were amazing and friendly. Assisting to setup & breakdown as well. We are so glad are guests enjoyed the party and was shocked to discover the venue. Even though it's a share space, it just didn't feel like it. I like the space they have for the parties and doesn't clash with each other. Highly recommend I had celebrated a 4 & 9 year old. And the adults themselves got to enjoy the obsracles.

My daughter attended Sugarland Gymnastics in their competitive program. We had a wonderful…read moreexperience! The coaches were so kind, knowledgeable, and supportive with her growth. Her teammates and the team moms were amazing. ​We absolutely loved our time at SLG and will miss it!!

I really wish I could rate them better, and saddens me that they do business the way that they do…read more They are close to our house so they are at a very convenient location for our family. Here is where the problems lay though... 1) My child is involved in many extracurricular activities and all of them auto-bill by credit card with no issues. However, Sugar Land Gymnastics will charge you an extra 10.00 a month for using a credit card. Most businesses would be more than happy to have a guaranteed payment every month, but not Sugar Land Gymnastics. 2) Again, my child is involved in many extracurricular activities, and sometimes the schedule needs to be adjusted. If you need to change your child's schedule they will charge you 35.00 to do so. Nobody else does this, it does not cost them a dime and they are going to punish you because you are trying to juggle things around in order to keep doing business with them. Makes me think they don't really want my business. 3) If they decide to cancel a class which they have done many times, they will not pro-rate the fees like everyone else. Instead they will give you a token for a make-up class. The problem is my child is busy the other days of the week. And on top of that the make-up token expires in 30 days. I can't even tell you how many tokens have come and gone unspent. They cancelled class earlier this month for "Winter Games" and issued a token. I searched the entire winter break and one class was available and I signed up for it and just got notice back the make-up class request was denied. As much as I would like my child to continue gymnastics I think it's time to move on to a business that values our business...

Always have a great experience, if our child is having a rough day or challenging time the staff…read moremakes sure to check on our child and provide extra support. They allow our 6 year old to push through her emotions yet not feel bad about struggling. All the instructors are patient and professional. The front desk staff are also extremely helpful and assist not only with making sure the kids are good but they know when to provide kind words of encouragement for the children to to let them know that they can achieve whatever they set their minds out to do.

This place is great from the services and pricing, great coaches and staff. The customer service…read moreexperience I have had with Lauren,has been excellent and exceptional when it comes to questions on camps,skill clinics to billing etc. The staff help and knowledge is a great resource to have available.

We first came here to celebrate my son's fifth bday party and the staff is awesome and led a very…read moreinteractive and fun experience for the kiddos. We've been coming here since then for parents night out on fridays each month.

We LOVE the little gym! My daughter has been attending for a few months and always has so much fun…read morewith Coach Lexi! My daughter is in the youngest class so I'm excited to see her grow through the classes

This business spent a lot of time and money on removing all the negative feedback received…read more They will report anything go against them.

We have been at APAC Dance for a couple of years now and have had a great experience. The teachers…read moreare knowledgeable and easy to talk to and my daughter loves working with them. The new dance studio classes are great and have plenty of room for dancers to be creative. This has become our second home since my daughter is there 3-4 days a week and the instructors make it so easy to feel comfortable there.

My kid broke his arm during the Thanksgiving camp and NOBODY called me to let me know he was…read morehurting. NOBODY talked to me when I went to pick him up, not a single employee approached me to let me know what had happened, I had to get all the information from my 7 year old. I got there minutes before 12 (camp was 9-12) and my kid is sitting on the floor ALONE with teary eyes. Shouldn't there be a protocol for when these things happen???! I understand there's a risk on these activities, I understand I signed a waiver and this could've happened anywhere, but THE FACT THAT NOBODY SEEMED TO CARE and my son was there waiting for me WITH A BROKEN ARM!!!!! I called to talk to a manager, but they said one will call me back. Please do better and call a parent if a kid is in pain!

The highlight of my kids week. My two sons that are 7 and 4 who come out of their training sweating…read morebut smiling cannot get enough of the Ninja Challenge. My daughter loves it but has other commitments. I love that they are measured by skill level and are challenged to beat their own efforts. The facilities are wonderful, engaging and clean. The put a lot of effort to make the gym safe and enjoyable for the participants. They get a different workout combination every class. I've seen them be addressed as a group and at times individually trained one-on-one. Truly a top-notch staff and our kids love Coach Jaion! Sign up! Give it a chance! Your kid will love it!

My daughter takes the level 2 gymnastics class here. We were thrilled when the facility opened up…read morenearby because there are not any options close to our home. The building is nice and it is always busy. The parking situation is very difficult on busy week nights, as there are so many kids taking lessons. I often have to park at the gas station nearby and walk my child through the busy parking lot for her lesson. There is parking in the back, but if you pull in and there are no spaces, you have to back all the way out. Inside, there are not always places to sit and wait. The teachers for the group classes are all very young, which I believe my daughter enjoys. I'm not sure that they are always as attentive as I would like. My daughter started late for level 1 class, so she is in class with much younger girls. I feel that her teachers spend most of their time on the younger students and my child does not get as much training. She spends most of her time waiting her turn. I also wish that there were more options for make-up lessons. My child seems to enjoy the classes, and wants to keep going which is important.

Unprofessional management. When speaking with the GM this evening, I asked for an email or contact…read moreinfo for the owner to speak to her about the concerns on how a situation was handled and was refused contact info. This is the letter I intended to send the owner and now I have been confined to posting on google. I will always support and foster growth for my children and this place has definitely been a disappointment. ** I would attach the email I referenced but it has names and I want to protect others not directly involved **

Great coaches and atmosphere. Not over-crowded. Great Covid protocols and safety. My daughter loves…read moreher team and coaches at HGC.

From the owner: Conveniently located in Meyerland in Southwest Houston, Houston Gymnastics Center (HGC) offers one…read moreof the best training facilities and coaching staff in the country. With over 18,000 square feet of training space, our gym includes a preschool center, floor exercise area, training pits, trampoline and tumble track, boys and girls training areas and balance beam areas.