UNLICENSED SHOP - READ BEFORE EVEN GETTING NEAR THIS PLACE!!!…read more Following multiple consumer complaints I became aware of regarding this business, I conducted independent research into Big Kuz Auto Care LLC and its operations. The following is a summary of my findings. Corporate Status: Big Kuz Auto Care LLC is registered with the Florida Division of Corporations (Document No. L16000063182). However, a review of the corporate record reveals the entity was previously administratively dissolved, indicating a failure to maintain basic state compliance requirements, and was only reinstated in November 2022. Licensing Status: I searched the Florida Department of Agriculture and Consumer Services Motor Vehicle Repair license database, which maintains records of every legally registered auto repair shop in the state of Florida. Big Kuz Auto Care LLC does not appear in this database in any capacity, not as active, not as expired, and not as previously registered. This business has never held a Motor Vehicle Repair registration in the state of Florida. Under F.S. §559.904, any person or business offering motor vehicle repair services must obtain registration from FDACS prior to performing any repairs. Operating without this registration is a direct violation of the Florida Motor Vehicle Repair Act. This is not a minor administrative oversight, it means this business has been performing repair services on consumer vehicles with zero regulatory oversight, no accountability to state standards, and no legal authority to do so. Based on complaints I reviewed, the following violations of the Florida Motor Vehicle Repair Act appear to be consistent patterns of this business: -- Failure to provide written repair estimates before work is performed, in violation of F.S. §559.905 -- Failure to provide written invoices or receipts upon completion of work, in violation of F.S. §559.911 -- Charging amounts exceeding the advertised or agreed upon price without prior disclosure, in violation of F.S. §559.916 -- Advertising services that are not performed, including mounting and balancing services explicitly included in listings that were never rendered -- Undisclosed credit card surcharges, which may constitute deceptive trade practices under the Florida Deceptive and Unfair Trade Practices Act, F.S. §501.204 Misrepresentation of Competency: Consumer accounts indicate this business has represented itself as capable of performing specialized installations -- including on commercial and heavy duty vehicles -- and has failed to deliver on those representations, with customers being required to personally assist staff during the service they paid for. Regulatory Action: Complaints against this business have been formally submitted to the Florida Department of Agriculture and Consumer Services and the Florida Attorney General's Consumer Protection Division. Documentary evidence submitted includes timestamped FDACS database search results confirming the absence of any active motor vehicle repair registration, Facebook Marketplace communications, credit card transaction records, and photographic evidence. To conclude on this, based on my research, Big Kuz Auto Care LLC is operating an unlicensed motor vehicle repair business in violation of Florida law, with a documented pattern of consumer protection violations. I strongly advise consumers to avoid this business entirely and to report any prior experiences to FDACS at 1-800-HELP-FLA or at fdacs.gov. This review is based on independent research and publicly available records.

Saw an ad on OfferUp for the exact size tires I needed, reached out and was connected immediately…read moreto whom I believe to be the owner. Customer service skills 10/10. He was able to accommodate my hectic work schedule and last minute was able to add me to the schedule on a whim because I finished work early. The staff here are beyond great at what they do. Tires were done in less than an hours time. Very professional and I'm extremely happy with the value and service. Thank you again! Can't wait to tell everyone about this place!

When they tell you that your product has been installed and what time it will be ready they mean…read morethat. On-time performance is A+!!

Was ready for appointment, installed the hitch on my BMW X5 very well…read more and in less than 2 hours.Well done. very satisfied! Louie is an excellent installer. John M.

My wife's car tire had a screw embedded in it that was causing a slow leak. I brought the car over…read moreto Fuzzy and they fixed it 10 minutes at a very reasonable price. I highly recommend Fuzzy for tires.

Quick service, friendly staff, very informative and helpful. In and out of the door in under 10…read moreminutes to do a tire repair. Would definitely recommend. Valuable service even when super busy! Thank you for your prompt assistance to get me back on the road.

Best experience I have ever had with a repair or body shop. He did all the insurance end and let me…read morepay when done. My claims guy was impressed and paid. The work was excellent. He has been doing this a long time and does it well. Most importantly, I never felt like he was trying to take advantage of the claim or my carrier. Highly recommend!! Listen to Nathan. Liz M. seems very type A.

My bumper was fixed and was exactly as I wanted it to be. If I need work done in the future, I'll…read morebe coming back. Frank's shop has years of experience and knows what the job does and doesn't need.

This place is a joke. Matt is a POS! They did nothing but destroy my car. I had an E-Force…read moresupercharger installed but the car ran terrible as it had some sort of fuel issue. They had it for over a month and couldn't figure out what the fuel problem was. So I order a Boost a pump and larger fuel pump. They said they installed it but still couldn't figure out the issue. I finally had enough and took my car to REDLINE MOTORSPORTS. It took them all of one day to get my car running perfect. One day! Oh and BTW monster NEVER INSTALLED MY FUEL PUMP AND BOOST A PUMP I PAID FOR!!! They kept my parts and charge me labor and never did any of the work! They're a joke, never deal with these scumbags. Oh I see you responded . Would you like me to post the pictures of my receipts of all the work you did to my 14 Camaro SS? Let me know scumbag.

Couldn't have been a more pleasant experience. I broke down in my ls1 and thought I had major…read moreproblems. The car was towed to Monster and the owner was quite confident he could fix the problem. Sure enough the next day I received a call, telling me the car was finished along with a number of problems I had mentioned but would never have thought would have been addressed. Price for the repairs was more than reasonable and a full hourly invoice was given. I would highly recommended Monster Motorworks to any Ls enthusiast. They are quite knowledgeable and a no nonsense with a get down to business attitude. Thank you!!!

Mike and his team are extremely professional, responsive and an overall pleasure to work with…read more They are the only auto mechanics I have used for the past 15 years! Their quality of work is top notch and their processes and communication regarding repairs is transparent, honest and reliable! Highly recommend!

I had a few concerning experiences at this shop, but also some positive interactions worth…read morementioning. First, after leaving my car for service, I returned to find it parked in an open, unsecured area with the key fob left inside and the car unlocked. Anyone could have accessed the vehicle and even stolen it, which raised serious concerns about basic vehicle security and handling. Second, there was a broken curb in their lot with a screw/bolt sticking out. I parked in the only available space and ended up driving over it, which nearly damaged my bumper. This created a preventable safety hazard for customer vehicles. On the positive side, there was a mechanic who did step in and help during my visit, which I appreciated. The main front desk woman was also very kind and professional. Overall, while there were some good people there, the safety and handling issues with my vehicle and the lot were concerning enough that I hope they improve their processes going forward.

I found this shop via a facebook ad -- and read the reviews on Yelp which were mostly 4-5 stars. I…read morebrought in my SUV for a possible throttle body problem that another shop couldn't repair. (Vehicle wouldn't drive over 10mph due to its' engine design) I also chose them because they offered free towing. I explained my problem on the phone and they said they'd do a diagnosis of their own. So had them come pick up my SUV. It took them a few days to figure it out, and they eventually they discovered it was the transmission not being able to go into 4th gear and confirmed that it was not my throttle body. Now, I needed my transmission rebuilt!! Since they had me up on the rack already and the car wouldn't drive, I didn't want to be without a vehicle for emergency reasons, so I agreed to their repair quote. (Seemingly way over priced @$99/hr labor charges). That took about a week to fix, and to their credit they even discovered that in the process of fixing it another transmission problem happened while they were repairing it and fixed that under their warranty. Much appreciated. While they had the vehicle I inquired about fixing a clicking noise from behind my dash dealing with the air flow actuators. They said they could fix it. They figured out what was wrong and got me a price -- a few hundred, but not bad considering, so I approved the additional costs. Here's how they lost 4 stars and any future business. When I came to pickup my SUV -- I noticed that the dash was damaged and had a long crack in it and a piece was chipped off. This was obviously from their attempts to diagnose and fix the air flow issue. The dash had clear signs of recent damage due to being forced or something stressing the plastic such as pressure from trying to pry off the trim, leaning or dropping something on it. When I asked them about it (Mike, owner or manager, not sure) - they said that they didn't break it and tried to explain where they actually did the work, which was in the driver's leg area. I assured them that it was not broken when the took possession of the vehicle. They refused to take ANY responsibility!!! When I pushed if they could get a replacement part they refused. Mike said they'll install the part for me for free if I found the part. They wouldn't even consider reimbursing me for the part. WTF sort of Bull Sh*t is that? So, if they accidentally punctured my gas tank would that would be my problem too??? NO! I bet they would fix it on their own and chalk that up to cost of doing business. Subsequently -- when I got home and researched how to remove this trim part - found out that it's a very easy process to remove it. It was obvious that they had NO CLUE on how to remove the trim to access behind the dash, and probably didn't even attempt to look it up online. I also discovered that a 2nd piece of trim was also damaged in attempting to make the quested repair. The worst and most insulting unprofessional part of all this is that they didn't even have the balls to let me know this happened in advance. What did they think - I wouldn't see a crack on my dash that I drive daily?? So Mike -- what do you have to say about this? It will be a cold day in hell before I use them again. I suggest you stay away too.

Great service, fast and professional. Definitely will come back & absolutely recommend this place.read more

They got me in on short notice and changed out my tire while I waited. Quick quality service for a…read morefair price.

Very accommodating as a walk in and pleasant ! Highly recommend the knowledge is exceptional with…read morethe service provided!