I had a above average experience with Landers in getting an oil change and tire rotation. I had…read moresynthetic oil added and rotation for about $110 bucks. They originally quoted me $116 bucks but when the vehicle was ready they volunteered the discount which was very cool. They also gave me a video and printout of my vehicles health and did not try to sell me anything. I waited while the service was completed in showroom area which was very comfortable and offered free snacks and drinks. Great experience for me, from every level.

Bought car there, took for service on same issue 3 times. Finally time told will take no more than…read more2 hrs then 6hrs then no communication- took 5 working days. Final invoice said job took 4.2 hours!! GM said would use as learning experience, which was fine until I go buy another new truck (2nd this year) and again the miscommunication within company begins. General Manager said in email "....make sure she takes great care of you guys as well as let my management team know".....well, sales person said knew nothing and nobody said anything. And if what we have gone through on newest vehicle is great care, standards are lacking tremendously. Saying things but not standing behind them (some with me reminding of what was said in writing they fixed-but hey do I have to push for what they promised). All in all Service writer says detail shop isn't good. Other employee says service department will just tell you anything, General Manager will make email statement and not follow through and then he made statement about employee that the employee denied saying. They aren't accountable for anything anyone in company states let alone themselves. This was my experience on multiple occasions- hope you have better.

I think it is outrageous that this dealership and the general manager Bobby Mays says he is keeping…read morethe business open despite clear directions from the Mayor. This is NOT an essential business and the dealership is putting us all in danger. This is irresponsible and unforgivable. I HOPE NO-ONE FROM NORMAN BUYS A CAR HERE EVER AGAIN. From Channel 9: "Police records show Mitsubishi Motors on Main Street in Norman was cited Friday after receiving a warning for remaining open the day before. Other dealerships on Norman's "mile of cars" were also open Tuesday, but had not been cited. Mitsubishi Motors General Manager Bobby Mays said he is keeping his business open because auto dealers fall under Governor Kevin Stitt's list of essential businesses. However, dealerships are not on the Norman list of essential businesses, landing Mays a ticket punishable by up to a $750 fine and 60 days in jail. In the meantime, Mays said he is keeping his business open and is ready to fight future citations."

This is a low down filthy company with BAD customer service and should be put out of business for…read moreputting faulty vehicles out on the road and endangering society. This horrid company sold my brother a 2009 Jeep Wrangler, which is an off road vehicle and within 2 weeks the transfer case blew up and blew off the exhaust while driving less then 40 mph. When we called to tell them what had happened the salesman AJ became unresponsive, he's obviously trained what to do in roid likely common situation. Their incredibly awful manager Bentley said that because my brothers OFF ROAD vehicle had mud on it that it must be his fault and they refused to do anything about it. It's very sad that such a horrid business like this is allowed to be in business. Please don't make the mistake of placing your family in danger by purchasing a vehicle from a place that doesn't properly inspect their vehicles.

I'm sharing my experience because I believe potential customers deserve to know what my experience…read morewas like after the sale. I purchased a vehicle from Genesis of Norman and am currently owed two refunds--one for $1,769.76 for GAP and another refund of approximately $3,xxx.xx. My biggest concern has been the way this has been handled by management. The manager I have been dealing with, Logan, initially told me that the refunds were the responsibility of the lien holder and not Genesis of Norman. Based on that information, I spent several hours trying to get answers from management at my credit union and from both warranty companies involved. After doing all of that legwork myself, I was able to determine that the responsibility for these refunds was actually Genesis of Norman's. I was then told by Logan that the checks had already been written and were simply waiting for a signature. However, when I asked for the exact amount of the second check, I was told he didn't even have the exact total. I was promised an update on Wednesday. That update never came. I followed up again and gave them until 7:00 p.m. to provide a clear answer regarding both checks. My message was ignored. I was a customer who purchased a vehicle from this dealership. I don't think it's unreasonable to expect a dealership to honor refunds that are owed, accurately explain who is responsible for them, and communicate with the customer when they have promised an update. This isn't about expecting special treatment. It's about basic customer service and accountability after the sale. I'm now pursuing the matter through the appropriate consumer-protection channels. My advice to anyone considering purchasing from Genesis of Norman: do your homework, get everything in writing, and pay close attention to how the dealership handles issues after the sale. I'm posting this so other buyers can make an informed decision based on my experience.

I bought a very used Toyota from them for cash and have never received any paperwork from them…read more The car was not clean when I picked it up. I've also never been able to find out if it had been serviced prior to me getting it. I had called 7 to 8 times to get Information about those things and never got a call back. Today I talked to someone who said I should have the title and paperwork in another week or two. Never left a review until today. Would not recommend. Granted it was not a 75K car. I would not recommend them though.

I honestly can't think of someone negative to say about the dealership honestly. Bailey was great…read morehighly recommend him! They gave me a fair price for my trad which was I was happy with. I had a goal budget wise and somehow the numbers worked out and I was under my budget. I got what I wanted and was excited for my new vehicle!

Took my jeep in last week. Told them specifically what codes are showing, which all of the owner…read moreforums say is the clock spring. Jeep knows that they have an issue with the clock spring on this vehicle, which is why they extended the warranty on it to 15 years. They call me today and tell me that it is a fuse panel issue and that they can take care of it for $1800. Needless to say, I declined their offer. I go to pick it up and the write up confirms the codes I gave them and says that they recommend "replacing the TIPM then re-evaluate." They never even looked at the clock spring. On top of this, they charged me $165 to plug my vehicle into their computer and confirm the codes I already gave them. My vehicle ran for less than 5 minutes (I reset the mileage and engine time when I dropped it off) and then they "lost" it. Had to have one of the service guys drive around a different lot to find out where they had left it because they never brought it over after testing. And people wonder why no one trusts a dealership.

Do not buy a car from this dealership. They are dishonest…read moreand sell junk, with astronomical financing and do not stand by their products. Most of the salesman are only trying to make a commission and care less about the customer.

5 stars again to Ferguson GMC and my salesman Brandon Philbin. They found me a 2026 Sierra AT4X in…read morewhite with the AEV off road package and got it delivered. Beautiful truck, great customer service on my trade and the best part is that I was in and out in about an hour and a half. Picked up the truck next morning. Second truck I've bought from these guys. won't go anywhere else.

I recently purchased a brand new Hyundai Palisade from Norman Hyundai and the experience was…read moresurprisingly quick and easy. I knew what I wanted and did my research online and then reached out to the dealership about availability. The dealership got back to me quickly and let me know they had stock of the vehicle I wanted and set up a time for me to come in. Now this was the part I was dreading. The long drawn out time at the dealership with the stereotypical car salesman. Ugh. But to my surprise I was greeted by Kevin, who was friendly and down to earth and not in any way what I had feared. Then the whole process was super quick and easy, taking less than 2 hours, which for buying a new car might be a record? They set me up with their Customer Relations Manager Morgan Breedlove, who was the highlight of the entire experience. She helped set up my app and all the tech features and was such a pleasure to work with. She honestly took what was already a great experience and made it an unforgettable one. Cannot say enough amazing things about Morgan and how fantastic she was to work with. All in all, highly recommend Norman Hyundai if you're in the market for a Hyundai. It's a great place with some great people.

My Warning: Read Your Contract Closely Let me tell you about…read morethe worst mistake of my life so you can avoid making it yourself. Read your contract extremely closely--every single line, every single fee--even if the salesperson looks you in the eye and promises you that everything is fine. Do not trust their word, because words mean nothing once you sign that paper. The Purchase and the Hidden Trap I went in looking for a vehicle we desperately needed and ended up buying a 2019 Dodge Laramie. The agreed cash price was $23,900. They required an $1,800 down payment and asked me to secure a trade-in, for which they gave me $2,500. Combined, that was $4,300 total value going toward the sale price, dropping the financed amount to $19,600. Because I am disabled and on a fixed income, every penny counts. My credit is not great, and I was deeply stressed about getting an affordable monthly payment. My wife and I explicitly asked the salesperson multiple times point-blank if a GAP addendum or service warranty contract was added to the deal. They repeatedly told us no. I mistakenly believed them. When I got home and saw my payment was still quite high, I assumed it was just due to my high interest rate. But when I finally looked closely at my contract, I found the ugly truth: they had sneakily added a $4,000 warranty service contract WITHOUT MY PERMISSION. This is a predatory tactic called "payment packing" and is entirely illegal and fraudulent in Oklahoma. Yes, I should have read the contract closer, but the salesman explicitly lied to my face. I didn't want or need a $4,000 warranty; I wanted the lowest payment possible on my fixed income. Instead, they took advantage of someone vulnerable who needed a car. The Mechanical Nightmare Begins Things went downhill immediately. At the time of sale, the salesman admitted the truck had neither been serviced nor inspected, asking us to bring it back the next day. On the drive home, the front end wobbled badly, the driver's side tail light was broken, and the bumper safety sensors were completely inoperable and throwing error codes. The next day, we brought it back and pointed out every safety flaw. My wife and I sat in their service department for five and a half hours, only for them to change the oil and half-heartedly detail the car while ignoring the actual mechanical issues. To top it off, as we left, we realized one of their employees had stolen or removed my handicap placard, forcing us to drive all the way back to retrieve it. The Runaround and the Broken Truck The following Monday, I called the salesman back. He told me to bring it back and they'd put me in a loaner for 24 hours to get everything fixed. I took the vehicle back on September 16, 2026. The next day, they called saying it was ready. When I arrived, the vehicle still had all the exact same issues, plus they casually informed me the front wheel was bent and offered a small sum for me to figure it out myself. Grudgingly, feeling trapped, I agreed. Then came the final straw: when I went to start the vehicle to leave, it would not start at all. After 45 minutes of the staff trying to start it to no avail, they told me to take the loaner home while they figured it out. Taking a Stand: The Contract Unwind I went home, researched my legal options, and discovered I had the right to demand a contract unwind. Crucially, I had not yet paid the down payment. I drafted a formal cancellation letter, emailed it to the salesman and every manager, printed a copy, and returned their loaner vehicle after hours, leaving a copy of the letter at their front door. The Manager's Game and Complete Ghosting The next day, September 18, 2026, a manager called me. Instead of helping, he gaslighted me, telling me I couldn't cancel a used car contract, claiming used cars just break down, and acting like they were doing me a favor. He promised to look into solutions to help me out, knowing my financial situation, and said he'd call back later that day. He never called back. When I called him later, no answer--just an automatic text saying he was on the other line. I waited all day the next day, too. No one contacted me about the vehicle. The manager ignored my calls and texts. When I called the main dealership and used the website contact form, someone finally called back to tell me they had no idea what vehicle I was talking about. I am beyond disgusted with how this was handled. I have no idea what is happening with the vehicle, and I don't understand why they targeted someone on a fixed income to take advantage of so ruthlessly. I wish I could rewind time--this is the single worst mistake I have ever made.

Robbie has been working on my vehicles for years now. He is fair every time and always communicates…read morewell. You can trust Robbie to do the right thing every time. He doesn't try to be the very fastest or the very cheapest. He and his crew do great work and back up their repairs. He has replaced an engine for me, repaired wheel bearings, A/C, and smaller stuff. I am so thankful to have Wells Automotive to help me. I don't have to worry for a minute about integrity or ability. I recommend them to all my friends and family.

Robbie and his crew always does honest hard work and keeps repair prices very reasonable. Anytime I…read moreneed a repair done, the first place I come to is Wells. Their recommendations and expertise is always on the mark. I have older vehicles that I trust with Wells and will continue to have them work on all my vehicles without hesitation.

DECEPTIVE DEALERSHIP Triple check your paper work for…read moresneaky add- ons and mark-ups. Demand exact breakdown of all fees. Double check their "out the door" price on the vehicle. AVOID trusting verbal promises and be prepared to walk away. Go to reputable dealership that will treat you with respect

I found a used car online that was exactly what my husband and I were looking for. We checked…read morebefore driving to Norman to make sure it was still available: it was. Everyone was so gracious and kind when we arrived. We had checked on cars at other dealerships and were disappointed with their lack of enthusiasm to help us . Not so at Nelson Mazda. The car was great and the entire process went so smooth that we bought it the same day. Financing was easy; they got us a great rate. The young man that helped us was wonderful. We will definitely recommend Nelson Mazda .

Matt in the service department is amazing and so helpful. Truly cares about you and your car!read more

The AI for the phone answering machine sucks. I'm about to just show up in person and I doubt it'll…read morebe any better