I cannot say enough great things about this dealership. Juan Restrepo was incredible he helped me…read morewith great respect, listened to my question and answered them all. The people working there always had a big smile on their faces. I would highly recommend this dealership.

I purchased a **2023 Kia Sorento** from this dealership in June. The vehicle was sold as **dealer…read morecertified**, came with a warranty, and had just over 60,000 miles. I was excited because this was my first newer vehicle, but unfortunately, it has been one problem after another. Within **two days** of purchasing the vehicle, the air conditioning stopped working. I made an appointment and brought it in. Vincent initially told me the repair would cost **$260**. After questioning the charge, I called my husband, who has extensive automotive experience, and asked Vincent to speak with him. My husband explained that the A/C system is sealed and that the pressure readings indicated there was clearly a leak. Suddenly, the repair went from costing $260 to only my **$50 warranty deductible**. While I appreciated that the issue was ultimately covered, I was left wondering why I was quoted $260 in the first place. Just **three days later**, while driving at highway speed with my children in the vehicle, the car suddenly flashed a warning message and **shut off while I was driving**. The dashboard displayed a message instructing me to put the vehicle in neutral and press the start button. It was terrifying. I had to read the message multiple times before I understood what it was telling me to do. Thankfully, I was able to restart the vehicle safely. When I took the vehicle back for an oil change, I immediately asked them to check for the fault code. I was simply told they couldn't find it. About a week later, the **driver's exterior door handle broke**, leaving me unable to open the driver's door from the outside. I now have to climb across the inside of my own 2023 vehicle just to drive it. I was told the repair would be covered with my **$50 deductible**, but the part would take about two months. Two months have passed, and I have **never received a single phone call or update** about the repair. This has been an incredibly disappointing experience. Spending **$26,000** on what was supposed to be a certified, reliable vehicle should not come with this many issues so quickly. Ironically, my **2015 Nissan Sentra** gave me far fewer headaches than this "certified" vehicle. The only positive part of my experience was the sales staff, who were friendly and helpful. Unfortunately, the service department has completely overshadowed that. Based on my experience, I cannot recommend this dealership to anyone looking for a dependable vehicle or reliable customer service. **Buyer beware.**

The price was great. They treated my wife like a queen recommend this place highly if you need a…read morejeep a ram or a Wrangler this is the place to go. Best prices in town.

I had a very disappointing experience with DeLand Chrysler Dodge Jeep Ram…read more I went in, agreed on a deal for a used car, and planned to pick it up the next day because I had to work. I had already sold my previous vehicle so I could use the money as a down payment. Instead, I waited five days and had to make two phone calls before I was finally told the car had been ready, and I was made to feel like the delay was somehow my fault--even though I had been told the vehicle would be ready. When I picked up the vehicle, it still had auction writing all over the windshield, making it obvious that it hadn't even been properly cleaned or prepared for delivery. I brought it up to the salesman, but he didn't seem to care or make any effort to address my concern. When I reviewed the paperwork, I found I had been signed up for a tire package that I don't remember agreeing to, especially since the vehicle didn't need new tires. When I called the dealership, the person at the front desk came across as dismissive and didn't seem interested in handling my concerns professionally. A few months later, I returned to the dealership with my brother, and instead of addressing my experience, I was encouraged to delete my review. I wasn't interested in removing an honest review when I still felt my concerns had never been resolved. To make matters worse, just seven days after purchasing the vehicle, the battery failed and I had to spend about $200 out of my own pocket to replace it. A manager eventually contacted me weeks later and offered a complimentary detail as a goodwill gesture. I accepted the offer, but after that I never heard back. Overall, I felt let down by the communication, the condition the vehicle was delivered in, the customer service, and the way my concerns were handled after the sale. Based on my experience, I would not recommend this dealership.

I ended at Deland Nissan after Bill Ray Nissan in Longwood never returned two of my phone calls…read more Once I called Deland Nissan it was so easy to schedule service, drop off, and pick up. I will return to Deland Nissan to have my vehicle serviced. My service advisor was Andre.

I originally left this dealership a 5-star review after buying my brand-new Frontier Pro-4X. My…read moresales rep Justin was great. I'm changing that review to 1 star because what happened after the sale was a completely different story. The review pattern makes sense to me now. Most of the 5-star reviews are about sales. A lot of the 1-star reviews are about service. I did not understand how real that split was until I needed serious warranty work. According to Nissan Consumer Affairs' own records, my truck spent 33 days out of service at this dealership alone (not including the additional time it later spent at another Nissan dealer). They did attempt repairs, but once they could not solve the major warranty issues, management put a path forward in writing through Nissan Consumer Affairs and then later reneged on that written agreement without notice. I escalated through management, BBB, and Nissan Consumer Affairs, so there is no misunderstanding and no lack of communication. Everything is documented. When I pursued the BBB route, the dealership responded by changing the story, denying what had already been documented, and publicly presenting a version of events that was flatly inconsistent with the written record. What made the reality impossible to ignore was this: another Nissan dealership (the one Nissan Consumer Affairs sent me to after DeLand Nissan declined to continue) later verified the same issues and began major repairs under Nissan oversight. That should tell you exactly where the problem was. If you buy here and plan to service the vehicle somewhere else, you may be fine. If this is the shop you expect to stand behind the vehicle after the sale when serious warranty issues come up, buyer beware. If you want the paper trail, search "BBB DeLand Nissan" and click "Complaints."

We love our new Tacoma truck! Thank you to Alex for his expertise in knowing what we wanted…read more Bruce was a rock star salesman! DJ made the paperwork easy. What a great experience.

Misleading prices. The advertised price doesn't include all fees. They state you have to purchase…read morethere Parks perk deal or they won't sell you a vehicle. It's to bad I was ready to purchase truck

Misled and taken advantage of. What was presented during the negotiation was not what was actually…read moredelivered in the final paperwork. If you're considering buying a vehicle, do yourself a favor and go somewhere else. This place does not operate with honesty or transparency.

This dealership has gone WAY downhill over the years...it's gone from bad, to worse. Calling the…read moreparts department was an extremely frustrating experience from start to finish. I was spoken to with an attitude and made to feel like I was bothering them simply by asking a question. Mind you, I work at a shop myself and was trying to locate a part for our customer. There's no excuse for treating customers this way, a little professionalism and respect would go a long way. Management should seriously consider retraining staff on customer service because the current level of service is unacceptable.

I came to this dealership after talking to a wholesaler friend of mine who had seen a 2021 Low…read moreMileage Jeep Gladiator on Carroll Chevrolet Used Car lot. We were greeted and after asking to speak with Casey the Used Car Manager one of the salesmen went to get him after telling us to make ourselves comfortable. After a cordial introduction the vehicle was brought around to the front of the dealership so we could check it out and we were offered a test drive which we did after going over some details and doing a full inspection. Although this vehicle wasn't the exact fit we were looking for everyone here was very professional and accommodating and they went out of their way to make sure all our questions were answered before we shook hands and left the dealership. This was a very pleasant experience and I'd definitely return again if I find something on their lot that interested to me...

Traded in our 2020 Tahoe for a 2026 Trailblazer recently. Two problems caused by poor/uninformed…read moreperformance by Carroll employees caused this to be a most forgettable experience. First, we were advised (after having to ask) that we were eligible for a $500 military discount. All I had to do was provide my DD-214. But when we got to the closing the next day, we were told the DD-214 was no good, but rather an authorization code from GM was required, which could only be obtained through my ID.me account. I do most of my ID.me transactions on my laptop at home - much easier for me than trying to navigate through two-step authentications, etc on my phone because my login credentials are stored on the laptop. Very frustrated by being told one thing (DD-214) and then something completely different at the closing, I was ready to pull the plug and go somewhere else. Then another person came in (manager?) and said he'd get the code, all I needed to do was give him my ID.me password - ??? I don't give my passwords to anyone, not even my wife. But he made it sound like this was just ok - all I had to do was change the password later. Seniors get scammed every day by sharing passwords with "trusted agents." But my wife really wanted this car, so I told them to just forget the military discount and get the paperwork printed so we could sign and get out of there. Between the salesman, the finance lady and this "manager" guy, they proceeded to flail around for quite some time before finally getting the documents ready to be signed. From what I can tell, there was no military discount. Second - my wife asked the salesman and finance person the day she selected the car if they offered Xzilon exterior paint protection and they said they did - cost $899. Having had Xzilon applied to both of our last two Chevy's - the Tahoe that was traded and the 2020 Silverado I still have (both of which still look as good as the day they were new) - we are big fans of this product, so she told them to go ahead with the Xzilon application. But when we sat down for closing, I saw piles of Zurich Shield boxes on the finance lady's desk. When I asked what they had applied to the Trailblazer, she said Zurich Shield. When I advised her that was not satisfactory because we had a previous bad experience with Zurich Shield and specifically wanted Xzilon, she replied very matter-of-factly that "they are the same thing"- ???? So much for knowing the products you're hawking!! Totally exasperated at this point, I just got up and left and let my wife finish the deal because she really wanted this car. So, the bottom line is - we probably ended up paying $500 more for the car than we could have because the military discount was totally fumbled by the salesman/manager; and paid another $899 for paint protection we have absolutely no confidence in based on a previous bad experience in 2018.

I'm thinking that there might be a class action lawsuit here. I went to Coggin Hyundai for an oil…read morechange. I went there because they sent me a full synthetic oil change offer online. I took screenshots of the offer before I went in. I'm glad I did because when I was done with my oil change they tried to charge me twice what the offer was. $59.99 they tried to charge me 109.99 When I showed the screenshot I was told"why didn't you say that when you came in". I said you sent me the offer! Why should I have to tell you about it when I accepted it online and set an appointment for it online. Then I was told that it would be $68.?? I asked for a print out of the bill. The advisor said that they sent it to my email. ( As of 12 hrs later I still haven't received the said email). I asked again for a print out. I was told "we have a new system that sends everything electronically". I asked a third time for a print out. When I finally received the print out it had a 10% shop supply fee!!!!!!!!! That was on top of parts, labour and taxes I asked about the fee and was told it's an environmental fee. The government sets environmental fees not Coggin and the fee definitely isn't 10% So then I read the disclaimer on the printout that said they charge a 10% shop supply fee( not environmental) to the customer. I asked why was I being charged for shop supplies? Shouldn't that be apart of the cost of parts and labour? The service advisor was obviously getting upset with me and mentioned that it was only $3.15. I said perfect then you can pay for it. The customer should not have to pay a shop supply fee on top of parts and labour. Any brake job is costing unsuspecting customers $40-$50 more for their service. If you don't get a printout most customers wouldn't even notice the additional fee. It's unethical and malicious! Coggin Hyundai is taking money from customers on every servic

Finally got the car, but what hassle and the amount of time and a very high number of calls were…read morenecessary to finally put a deal to bed. Sales people and the finance department were slow to respont if ever. Never receiver the LEGALLY REQUIRED signed sales document breaking down the sales price of the vehicle, deposit, fees and taxes . You may have a positive experience in person, but cannot recomment Coggin Hyundai DeLand Florida for an online deal. P.S. - The General Manager at Coggin Hyundai, Nelson Tucker reached out and is overnighting the needed documents. I feel I have to point that out

We stopped in at Coggin Deland Honda to look at the new 2025 Honda CRV and HRV's after deciding to…read moreupdate and replace our aging Honda Accord which had served us well while driving it 159,000 trouble free miles. When we arrived we were greeted by Sam Ahasan who provided outstanding customer service during both of our same day visits. Sam gave us a through view of the 2025 CRV after we decided this was more in line with what we were looking for. He is a very knowledgeable salesperson and we could not have been more pleased. After taking a test drive Sam again went over all the upgrades and safety features and invited us inside to discuss pricing. I can highly recommend Sam if your looking for a new Honda, he is very professional and "listens" and doesn't try to guide you to something other than what you are looking for. I felt this dealership was very upfront with their pricing, I told Sam were were still looking at a few other comparable vehicles but we would be looking to making a purchase immediately if we landed on the right vehicle and the pricing and our trade met our expectations - Although the Honda CRV was very nice it was Sam that got us back for the second visit as we continued to make our final decision. We I'm sure Sam was disappointed when I informed him that we decided to purchase a different vehicle from another dealership but he understood from the beginning that we were looking for the best solution for us and thanked us for the opportunity. I was very happy with our experience here...

Usually has the ability to fix things on my car. However,…read moreupon recent trips to the dealer for repairs they still haven't fixed the issue?! Yet still taking my money and no results?! Am now taking it back again for the same issue less than a week after they tried to fix it again . 4 times and the last one was just this past week? Do they really know what they are doing when it comes to repairs? Have sent my complaint to Honda customer service, Really a poor job on a fix that has take a lot of time and money spent on my part and parts to fix the issue. Come on FIX it or if you cant the perhaps It's timeto find an independent those that can? Quit ripping us off!