Staff friendly and happy to show me cars within my budget without being pushy or looming over us…read more Jeremy showed us around and was very helpful.

great helpful people ,great buying experience was here. If…read moreyou need a car come see this great group of people. Jose R.

I purchased a **2023 Kia Sorento** from this dealership in June. The vehicle was sold as **dealer…read morecertified**, came with a warranty, and had just over 60,000 miles. I was excited because this was my first newer vehicle, but unfortunately, it has been one problem after another. Within **two days** of purchasing the vehicle, the air conditioning stopped working. I made an appointment and brought it in. Vincent initially told me the repair would cost **$260**. After questioning the charge, I called my husband, who has extensive automotive experience, and asked Vincent to speak with him. My husband explained that the A/C system is sealed and that the pressure readings indicated there was clearly a leak. Suddenly, the repair went from costing $260 to only my **$50 warranty deductible**. While I appreciated that the issue was ultimately covered, I was left wondering why I was quoted $260 in the first place. Just **three days later**, while driving at highway speed with my children in the vehicle, the car suddenly flashed a warning message and **shut off while I was driving**. The dashboard displayed a message instructing me to put the vehicle in neutral and press the start button. It was terrifying. I had to read the message multiple times before I understood what it was telling me to do. Thankfully, I was able to restart the vehicle safely. When I took the vehicle back for an oil change, I immediately asked them to check for the fault code. I was simply told they couldn't find it. About a week later, the **driver's exterior door handle broke**, leaving me unable to open the driver's door from the outside. I now have to climb across the inside of my own 2023 vehicle just to drive it. I was told the repair would be covered with my **$50 deductible**, but the part would take about two months. Two months have passed, and I have **never received a single phone call or update** about the repair. This has been an incredibly disappointing experience. Spending **$26,000** on what was supposed to be a certified, reliable vehicle should not come with this many issues so quickly. Ironically, my **2015 Nissan Sentra** gave me far fewer headaches than this "certified" vehicle. The only positive part of my experience was the sales staff, who were friendly and helpful. Unfortunately, the service department has completely overshadowed that. Based on my experience, I cannot recommend this dealership to anyone looking for a dependable vehicle or reliable customer service. **Buyer beware.**

I have a warranty issue with my 2024 Kia Sportage…read more I made the appointment and a technician/representative called me to go over exactly what problem I was having with my car she was very intelligent and thorough with all her questioning and requested that I did the drop off service so they can spend a few hours with my car and I didn't have to wait. They did definitely plan an advance in the communication was 10 out of 10.

The price was great. They treated my wife like a queen recommend this place highly if you need a…read morejeep a ram or a Wrangler this is the place to go. Best prices in town.

I had a very disappointing experience with DeLand Chrysler Dodge Jeep Ram…read more I went in, agreed on a deal for a used car, and planned to pick it up the next day because I had to work. I had already sold my previous vehicle so I could use the money as a down payment. Instead, I waited five days and had to make two phone calls before I was finally told the car had been ready, and I was made to feel like the delay was somehow my fault--even though I had been told the vehicle would be ready. When I picked up the vehicle, it still had auction writing all over the windshield, making it obvious that it hadn't even been properly cleaned or prepared for delivery. I brought it up to the salesman, but he didn't seem to care or make any effort to address my concern. When I reviewed the paperwork, I found I had been signed up for a tire package that I don't remember agreeing to, especially since the vehicle didn't need new tires. When I called the dealership, the person at the front desk came across as dismissive and didn't seem interested in handling my concerns professionally. A few months later, I returned to the dealership with my brother, and instead of addressing my experience, I was encouraged to delete my review. I wasn't interested in removing an honest review when I still felt my concerns had never been resolved. To make matters worse, just seven days after purchasing the vehicle, the battery failed and I had to spend about $200 out of my own pocket to replace it. A manager eventually contacted me weeks later and offered a complimentary detail as a goodwill gesture. I accepted the offer, but after that I never heard back. Overall, I felt let down by the communication, the condition the vehicle was delivered in, the customer service, and the way my concerns were handled after the sale. Based on my experience, I would not recommend this dealership.

I have nothing but great things to say about the folks here at Deland Nissa! From Justin to the…read morefinance manager, everyone has been very professional and helped me get financed when other dealerships in the area wouldn't. They will go above and beyond to put you into the vehicle of your dreams!

I cannot recommend this dealership. I recently purchased a new vehicle from them. We agreed on a…read moreprice and the contract was signed. All that was needed to finish the deal was to have a new license plate mailed to me. This occurred after the sale. I received a call from the dealership informing me that the license plate cost more that they originally thought and they would mail the license plate to me after they received $267.35. I paid the fee with a credit card. If you're considering buying a vehicle here, take time to review any extra charges carefully. Remember they had agreed to a sales price and a contact was signed. Looking back, I should have taken more time to understand why I being asked to pay an additional fee after signing the contract. Wm.E

Know why they call this place *PARKS* Toyota of DeLand? Because the salesman *PARKS* his foot up…read moreyour a#$ as soon as you walk in and keeps it there all day, wiggling his toes, just so you KNOW you're really taking it up the *HOOPLA, HOOOPLAAA*. Hidden fees, deceptive pricing. They'll waste your time for hours and then conjure a dramatically higher price than the one you've been discussing the whole time. Non negotiable "Parks Package", eh? Hey, I'd rather ride a f#%€£ing horse than buy one of your cars, you bunch of lungfish-looking dog-brains.

Misleading prices. The advertised price doesn't include all fees. They state you have to purchase…read morethere Parks perk deal or they won't sell you a vehicle. It's to bad I was ready to purchase truck

Outstanding Service from Omar Garcia…read more My husband and I would like to recognize Omar Garcia for the consistently exceptional service he provides at Mitsubishi. Every experience we've had with Omar has been outstanding. He is honest, knowledgeable, professional, and always works quickly to find the best possible solution while being mindful of keeping costs as reasonable as possible. What especially stands out is the genuine care he shows his customers. He listens, explains things clearly, addresses concerns promptly, and does everything he can to give you peace of mind. We've also witnessed his interactions with other customers, and it's clear that this level of service isn't reserved just for us--he treats people with the same kindness, patience, and respect across the board. Omar has excellent people skills, takes pride in his work, and truly knows what he's doing. He is an incredible asset to the service department and absolutely deserves to be recognized for the effort he puts in every day. Thank you, Omar, for always taking such great care of us and our vehicles. It is genuinely a pleasure doing business with you! The Mercer's

Update for 2026 -- this place still continues to provide excellent service to my car. Jovanny who…read morehas helped me this whole year is awesome! Complimentary car wash every time and I never wait over an hour with an appointment!

I can't rave enough about my recent experience with the service department here at Carroll! My…read moretruck broke down due to possible recall. I spoke to 3-4service reps before talking with Kyle. My daughter and myself have dealt with him few other times before, and he was always awesome. But THIS time he absolutely jumped through HOOPSfor me. I explained how much I needed my truck due to medical appointments, and he got it towed in fir me, personally went to everyone that would be working the next day,[ Saturday) and explained the urgency to make this happen. Kept me updated until he left, got the art that I was told needed to be ordered, and between him, the weekend advisor and the team made it happen for me! I am extremely grateful to them all! Not only did they save me the tow cost, but I didn't have to spend another $200 for a rental which I couldn't afford either. I wish I could give them all TEN stars for this one! THANK YOU ALL for making it happen for me! Your team TOTALLY ROCKS!! ​

it's been 12 years since I went car shopping, I looked at and test drove a number of different…read morecars from various dealers throughout the area. I had used Carroll in the past for service on my vehicle that I was looking to replace with great satisfaction so went to that dealership to see what they had. From the time I first set foot into their showroom everyone has so polite, friendly and respectful of me. I ended up working with Kyle Thies, he is a very polite, no pressure salesman who answered all of my questions and was very accommodating to my needs. negotiations took 2 days however we were able to finalize a deal and I purchased my vehicle from Carroll. I have since closing the deal contacted Kyle who has been very responsive to my text messages. I would recommend anyone looking for a vehicle to stop by Carroll and ask for Kyle, you won't be disappointed with the service you receive from him.

I was recently at Coggin Deland, the experience I had with Rashna, she was my sales advisor, her…read moreknowledge and expertise was amazing. I will definitely go back again and I will tell my friends and family.

I'm thinking that there might be a class action lawsuit here. I went to Coggin Hyundai for an oil…read morechange. I went there because they sent me a full synthetic oil change offer online. I took screenshots of the offer before I went in. I'm glad I did because when I was done with my oil change they tried to charge me twice what the offer was. $59.99 they tried to charge me 109.99 When I showed the screenshot I was told"why didn't you say that when you came in". I said you sent me the offer! Why should I have to tell you about it when I accepted it online and set an appointment for it online. Then I was told that it would be $68.?? I asked for a print out of the bill. The advisor said that they sent it to my email. ( As of 12 hrs later I still haven't received the said email). I asked again for a print out. I was told "we have a new system that sends everything electronically". I asked a third time for a print out. When I finally received the print out it had a 10% shop supply fee!!!!!!!!! That was on top of parts, labour and taxes I asked about the fee and was told it's an environmental fee. The government sets environmental fees not Coggin and the fee definitely isn't 10% So then I read the disclaimer on the printout that said they charge a 10% shop supply fee( not environmental) to the customer. I asked why was I being charged for shop supplies? Shouldn't that be apart of the cost of parts and labour? The service advisor was obviously getting upset with me and mentioned that it was only $3.15. I said perfect then you can pay for it. The customer should not have to pay a shop supply fee on top of parts and labour. Any brake job is costing unsuspecting customers $40-$50 more for their service. If you don't get a printout most customers wouldn't even notice the additional fee. It's unethical and malicious! Coggin Hyundai is taking money from customers on every servic

After 2 very poor purchase experiences and an unsuccessful 3rd attempt last year at Gary Yeoman…read moreHonda in Daytona, I had decided I had enough and for our 3rd Honda purchase decided to try Coggin Deland Honda. Went in Monday morning, made the deal without much hassle, went back to work, and picked up the vehicle that evening. They had to get a black on black from their storage lot or sister dealership otherwise I would have driven out with it right then and there in record time (comparatively speaking). I remember my 2 previous purchases with GYH had a lot of back and forth, took ALL day (my first purchase at GYH literally took the entire weekend) and were just painful, miserable and exhausting. I think their strategy is basically to beat you into submission. Truly befuddling compared to my Coggin experience. At Coggin, I had Sam as a Sales Rep (good cop) and he was a little more involved than the sales rep from GYH which meant I didn't have to deal with the Sales Manager (bad cop) as much. In all 3 of my experiences at GYH, the Sales Manager(s) were very rude, unprofessional and disrespectful (even as a repeat customer) so tbh I had a short fuse going into Coggin. When it came to talking price the sales manager put up a little fight but (smartly) knew when to back off so we agreed on purchase price and trade in value without too much BS. The finance guy also was also pretty laid back and was "no pressure" in terms of add-ons after the fact which I appreciated. So overall, I would say it was a fairly painless experience all things considered. In terms of a sales rep, I'd like to think that whoever you get at Coggin will also be as professional, polite, respectful and thorough as SAM as their overall corporate culture (on this visit) seemed more relaxed than GYH. So hopefully he is a representation of the rule not the exception. There's a lot of negativity that comes with buying a car at GYH. Not so much at Coggin. I can only hope for positive experiences with the service dept. Time will tell..but based on my experience thus far I would recommend giving Coggin a shot. Best of luck.

The customer service team at Coggins is top notch. I mostly worked with Raul but several other…read moreemployees came & went sharing their own expertise & answering any questions I had. And I had a lot. Everyone is very professional but also human enough to have a normal conversation about how big of a deal buying a car is. That's something very important to me.

Big shout out for the service department. I was easy to drop off my truck for an oil change. Good…read morecommunication on the service and repair report. When I found out I could not get to the dealership to pick up my truck before closing, they set it up to deliver the truck to my house without me asking. Made my day!

I purchased my Ford Bronco about 7 months ago. I was not happy when we went to pick it up from the…read moredealer because we had it custom made. It was filthy parts where in the trunk that were never installed and o. Top of that their where items missing. I can understand I did not purchase it directly to them, but you would figure that they would treat everyone as a customer. Jennifer was the person the was like the vehicle was as ready. Stephen was a lot more welcoming and nice. But due to the recent service experience I need to put this down to show the overall experience we have had with this dealer.