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    Carroll Chevrolet

    2.2 (100 reviews)
    Closed 8:30 am - 7:00 pm
    Updated 2 months ago

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    Saspjr A.

    I want to file a complaint regarding my recent experience at Carroll Chevrolet. When I brought my vehicle in for service, they damaged the roof of my new car and, subsequently, my new car's roof and, lied about it. After consulting with various mechanics at different locations, I learned that the damage likely occurred from improperly lifting the vehicle on a lift. I have pictures of the damage. Now, I have to pay out of pocket to repair my new vehicle, which has cost me over $2,000. I am so pissed off the fact that the service department lied about it.

    Like the car, but the dealer is awful.
    Bill P.

    I purchased a preowned Chevy Bolt from Carroll Chevrolet. The only paperwork i received was the loan paperwork. No bill of sale or anything. I came home and went to IRS website and checked to see if the car qualified for the Tax Credit. And it does. ( according to Fueleconomy.gov) When you buy a car that does qualify, ''a seller must give you information about your vehicle's qualifications. Sellers must also register online and report the same information to the IRS. If they don't, your vehicle won't be eligible for the credit." IRS Publication 5905. Carroll Chevrolet, in a text message to me said ''they don't that'' and won't file or give me any paperwork. "Contact your CPA" was what the text message said. They also forgot to give me my key ring back that had one of my fobs on it for my trade in. It also had my house key, storage locker key, and post office box key. They put it in the mail to me the next day without tracking. But the package has been lost in mail. OH GREAT....MY HOUSE KEY IN A PACKAGE WITH MY ADDRESS ON IT IS LOST. No one thought to have the package trackable. And in the first week of owning the car, I've had the notorious "Disappearing Backup Camera" issue. And the "Cant shift out of gear" issue. Common reports on BoltForum.com. I will be taking the car to one of the Starling Group dealers to document these issues. But not Carroll. I also bet my ''Lifetime warranty" is a fiasco too. Not received any information regarding any warranty as another reviewer stated. I grew up in Osceola County and the Starling name was well regarded. I'm not so sure anymore. My advice....shop elsewhere.

    Owner, but not his number.
    Jennifer P.

    Update: I spoke to JC, the gen manager, and he basically cussed me out and said I was a fucking nightmare. He said there is no way they would back out of the loan and he abruptly hung up on me The FL General Attorney's office called me this morning and we discussed how to proceed with the case and filing charges. The Saga I attempted to purchase a vehicle from Starling Chevrolet Deland. The finance man, Christian, insisted I sign a contract that day and assigned it to Wells Fargo, he said they agreed to finance. I wanted to wait and go through my credit union, but he would not agree to that.so, I signed the contract and took the car. Two weeks later I had not heard anything, so I contacted WF and they have never heard of me. They said he never submitted my information to them. I contacted Christian and he said WF fell through because I couldn't figure out my income. I had already received a check to REfinance from Navy Federal credit Union but it was unusable because Wells Fargo didn't finance. So he asked if I could finance through NFCU. It took several days because they had to cancel the refinance loan before they can submit a new loan request. He sent me a new contract to sign because it was a new financer. I asked him if it was really necessary and he said yes that you have to sign a new contract if changing financer. NFCU did not work out. ---Finance guy then asked me if he could send me a new contract for GM because they agreed to finance but at 14% not 7% like NFCU. ---I said NO absolutely not I'm returning the car. I am not signing a contract, I do not want this vehicle, it's been too much chaos. He asked if he could send a driver to bring the contract. I said no you can send a driver to pick up the car. I have all this in writing/texts. I never heard from them again. About a week later (a week ago) I got a notice from my Equifax app saying a new line of credit had been opened in my name. I looked and it was an auto loan through Starling Chevrolet Deland! But I NEVER SIGNED A CONTRACT. ---Later found out JC took the deal away from finance man and did it himself, You are so desperate to make a sale, Especially one that was so overpriced and complete price gouging, that he was willing to go to document and ruin my financial life... Just to make a bit of money. ---I've been in regular contact with GM and GM Financial services and they have opened a FRAUD investigation because they said he fraudulently submitted the contract. He crossed out Wells Fargo and wrote GM above it. Apparently, he also increased my income to make it look like I made more money so that they would approve the loan. I also lost one of my jobs during this time frame so my income is only half of what he submitted to GM, so that was fraudulent as well. And the loan is for about $2000 higher than the amount we agreed on. According to 5 attorneys I have spoken to and GM Financial, The dealer needs to back out of the loan since it is fraud. However, I won't go in alone to return the car and insist they back out because the environment is full of toxic masculinity, all men and they all yell. If I go in as a single woman, they will spin everything and make me think I'm wrong and crazy. ------- To reiterate and sum up: Starling Deland forged a contract and opened an auto loan with GM for $23,000 in my name without my permission and without my knowledge. It was dated 4/4 even though it was 5/10. During that interval I lost one of my jobs which cut my income in half. So the information he submitted to GM was false. Had they confirmed with me, they would have known this. But no one would take my calls. To this day at the dealership has never told me that they opened a loan. The initial payment was due last week but I could not pay it since it is not mine. As a result it will affect my credit score which I've worked really hard to increase over the last year. It's completely unjust that my credit score should be hurt because they opened up a fraudulent loan in my name.

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    Do not come here if you would like a great customer service and good mechanical service

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    Great service department! Really friendly staff and great technicians. Fixed my Silverado and got me rolling.

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    Ask the Community - Carroll Chevrolet

    Review Highlights - Carroll Chevrolet

    I say that because I had an issue with my vehicle that Massey Cadillac of Orlando wasn't willing to correct without costing me money.

    Mentioned in 5 reviews

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    I originally left this dealership a 5-star review after buying my brand-new Frontier Pro-4X. My…read moresales rep Justin was great. I'm changing that review to 1 star because what happened after the sale was a completely different story. The review pattern makes sense to me now. Most of the 5-star reviews are about sales. A lot of the 1-star reviews are about service. I did not understand how real that split was until I needed serious warranty work. According to Nissan Consumer Affairs' own records, my truck spent 33 days out of service at this dealership alone (not including the additional time it later spent at another Nissan dealer). They did attempt repairs, but once they could not solve the major warranty issues, management put a path forward in writing through Nissan Consumer Affairs and then later reneged on that written agreement without notice. I escalated through management, BBB, and Nissan Consumer Affairs, so there is no misunderstanding and no lack of communication. Everything is documented. When I pursued the BBB route, the dealership responded by changing the story, denying what had already been documented, and publicly presenting a version of events that was flatly inconsistent with the written record. What made the reality impossible to ignore was this: another Nissan dealership (the one Nissan Consumer Affairs sent me to after DeLand Nissan declined to continue) later verified the same issues and began major repairs under Nissan oversight. That should tell you exactly where the problem was. If you buy here and plan to service the vehicle somewhere else, you may be fine. If this is the shop you expect to stand behind the vehicle after the sale when serious warranty issues come up, buyer beware. If you want the paper trail, search "BBB DeLand Nissan" and click "Complaints."

    I will NEVER bring my car here for service again. I brought my car brand new in 2020, Nissan Altima…read moreand never had issues until after they completed service on my vehicle. I had $850 worth of service done on a Saturday then literally on Thursday (less than a week) my car stalled at a stop light and would not move. Brought it back in and now they are quoting me $1,000 to fix. There was no apologies, no resolve, no accountability. Just deflection and POOR service. Also, I brought the car in at 7:30am and it is currently 1:50pm and my car still isn't ready and no updates. Horrible! Avoid this location if you can. 0 stars, I do not recommend at alll.

    Coggin Deland Honda

    Coggin Deland Honda

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    We stopped in at Coggin Deland Honda to look at the new 2025 Honda CRV and HRV's after deciding to…read moreupdate and replace our aging Honda Accord which had served us well while driving it 159,000 trouble free miles. When we arrived we were greeted by Sam Ahasan who provided outstanding customer service during both of our same day visits. Sam gave us a through view of the 2025 CRV after we decided this was more in line with what we were looking for. He is a very knowledgeable salesperson and we could not have been more pleased. After taking a test drive Sam again went over all the upgrades and safety features and invited us inside to discuss pricing. I can highly recommend Sam if your looking for a new Honda, he is very professional and "listens" and doesn't try to guide you to something other than what you are looking for. I felt this dealership was very upfront with their pricing, I told Sam were were still looking at a few other comparable vehicles but we would be looking to making a purchase immediately if we landed on the right vehicle and the pricing and our trade met our expectations - Although the Honda CRV was very nice it was Sam that got us back for the second visit as we continued to make our final decision. We I'm sure Sam was disappointed when I informed him that we decided to purchase a different vehicle from another dealership but he understood from the beginning that we were looking for the best solution for us and thanked us for the opportunity. I was very happy with our experience here...

    BUYERS BEWARE! We purchased a new 2026 Passport in December from Coggin Honda of Deland. Five…read moredays later the car overheated and was towed to Southeastern Honda in Palm Bay. Southeastern Honda discovered that Coggin Honda of Deland sold us a vehicle that was missing the fuse for the cooling fan. Southeastern Honda installed the missing fuse and the car is now running. However, an overheated engine significantly reduces an engine's longevity and can cause slew of long term issues. We now own a new Passport with a compromised engine. Outside of a vehicle replacement, I expect Honda to at least provide a much longer warranty on the engine than the basic 60,000 mile warranty that came with purchase. Coggin Honda gave me the number to Honda America. Honda America said that their responsibility is only to replace the missing fuse and nothing more. Honda America suggested I go back to Coggin Honda about this issue. The General Manager at Coggin Honda of Deland, Andre Willis, is of the opinion that he only sells cars and is not responsible for any long term damage to my engine from the overheating caused by Coggin Honda of Deland selling us a vehicle that was missing the fuse to the cooling fan. His only solution to the problem was for me to buy an extended warranty from Coggin Honda. I refuse to pay for Honda's quality control issue. At this point, it appears we will need to sell our Passport before the odometer reaches 60,000 miles. I sincerely regret the purchase of this Passport. P.S. - Andre, In your response below it is quite rich that you wrote, " Your comments are being taken very seriously. I would welcome the opportunity to speak with you directly to review everything in detail and continue the conversation. Please contact me at your convenience so we can discuss your concerns further." In our phone conversation on Saturday, Feb 14, you stated that you were busy and there was nothing further to discuss before disconnecting our conversation. Given your demeanor in our actual conversation, your response below strikes me as superficially cordial for the sake of appearances on Yelp.

    Carroll Chevrolet - car_dealers - Updated June 2026

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