I purchased a fair condition high mileage American SUV from this dealership over two years ago on a…read morebuy-here-pay-here loan process. The loan was ten months long at $300 a month payments, split biweekly as were my pay periods. I had the lovely gift of family and my own dually noted financial efforts to help obtain the vehicle, maintain it, and make it to the finish line paying it off. After myself making exactly ten months of payments my loan was paid off as agreed. A title was mailed to me VERY promptly thereafter. I had one encounter during my loan where I was unable to pay. Not only did the dealership lend a deferral for 14 days and when I doubled up on my payment the next pay to square up they made sure I would not be strapped first before taking the money. YES, during my loan my vehicle broke down several times and it did take a couple tries before we could pinpoint some electrical issues with the vehicle (which have since been resolved) and it was annoying... but the vehicle is still running 248,000 miles later... I bought it with 200K hence the high-mileage intro earlier. Customer 1 Auto also offers a mechanic bay with newly staffed mechanics that know their stuff... This is the first vehicle I could say I actually had last long enough to have renewed the registration on, as an owner, twice. There are a lot of swindler car dealers looking to make a good deal fast to get their commission up, and then there's Customer 1 Auto. This is a local family ran business that's been there for many years with the same management. They have good intent to have good vehicles and good people working to make money selling cars and help people get into them. Best thing is to get your carfax so you know what you are getting, do your research and don't overspend. If they take the car back because you can't pay that's not their fault. MANY times people will say "this dirtb@g car dealership is a rip off" AND/OR "that car sucked anyway" but then they forgot to say how great the car was while they were driving it and not paying though.... Do your research online, pick your car, call for info, and see what they got to offer you.

Honestly after reviewing everyone else's reviews, I am so sorry to hear of the very negative…read moreexperience you all have had. We have experienced an issue with them when it comes to the pandemic and losing income. We were told by a person in customer service that we would get put on a reduced payment plan, and they never put us on one even after having our car for 2 years and only 2 prior missed payments. Both missed payments due to the pandemic. But that is the only issue we have ever had. This company has worked with us and if it were not for the incident mentioned above, I would have given them 5 stars. They are simple. If you miss a payment, CALL THEM BEFORE THEY CALL YOU!!! Make a payment arrangement and if you cannot keep that arrangement, CALL THEM BEFORE THE PAYMENT IS EXPECTED TO COME OUT and work something out. COMMUNICATION is the key to having a good relationship with them. Let's face it...Flagship is a subprime lender for those of us who have less than perfect credit. So use them until you can do better! I will have to also say that I would refer them to anyone else we know. They have been faithful to honor our past payment arrangements and they only start calling you when you are 30 days past due and when you don't honor your payment arrangements. They can get VERY OBNOXIOUS with their 50 calls a day from random numbers etc... But again, if you make your payment before your 30 day grace, and you stick to your arrangements, you will not have a problem. Sincerely, A current Flagship customer.

STAY AWAYYYY!!!! This company is HORRIBLE... They disconnect the phone on you for holding them…read moreaccountable for dishonesty. I have the rep my counties address in which he was reluctant to take.. so I asked him to repeat it back to me and he couldn't and said that I was being disrespectful. He made accusations to take the blame off of him. They sent my title to the wrong county hours away and isn't willing to assist. The csr couldn't give me the email address to their title department to so that I can email them the correct information regarding where my title should be sent to. One rep says a supervisor isn't available they will need to call you back in 72 hours and he disconnected the call. I spoke to another rep Angy, she took went through the entire motion as if she was writing down the correct address for the county in which my title should be sent to. When I asked her to repeat it back to me, she could not. This company is by far the worse. Evil workers for sure. She says her supervisor is Paula im still waiting for Paula to give me a call back.... If I can choose zero stars I would

Great place to buy a used vehicle. No high pressure salesmen. Clean vehicles and honest sales…read moredepartment. They listen to you about what your looking for. No hidden fees with a bottom line of "out the door price". Just a great experience from start to finish. THANK YOU Kevin, John and Mike for putting me in my " new " car.

We drove 2.5 hours to buy a vehicle. Test drive went great. Loved our sales guy. He gave off a…read moresweet grandpa vibe. Then the sales manager decides to take over, a younger guy named Kevin. He was trainrailing me. Cutting me off every time I spoke and mansplaining before I could even get out what I researched. I said that if we couldn't come to a trade agreement I would need him to come down on the price of his car. He raised his voice at me and informed me there was absolutely no way he would ever lower the price. I left crying from being belittled and screamed at.

i have been a member for almost 2 decades plus my parents were as well, all of a sudden I have to…read moreshow id, which is fine however my gripe is why is it just me, while others can go in and withdraw money from their own accounts? the branch manager, I even predate as a member of fulton bank. all I wanted was an answer as to why in which he was loud, nasty and extremely rude for no reason other then looking like a fool, do yourself a favor stay away from fulton bank. this is how a branch manager acts and fulton allows it???? unprofessional and absolutely ignorant of internal issues within the Denver, pa branch-- never in my 20 plus years have I ever had to show id??? we all know its because I look half my age and its discrimination-- get over yourself steve you work at a bank, not the white house, I worked in health care for years and never spoke to anyone the way you talked to me as a customer/member, even the people on the fulton 800 number agreed how I am treated is wrong, I never had a problem till this last year????

Hands down best location for any vehicle but especially for commercial trucks. If you want a…read morecommercial trucks contact my guy Justin Donovan.

Drove down from upstate New York to check out a couple big trucks to haul an RV 5th wheel. What a…read morepleasant experience! Had lengthy discussions with both the manager, Shawn Hiller and sales person, Lisa Brabson. They were both extremely knowledgeable and friendly with endless patience for our many questions. Looking forward to continuing the discussion of possibilities.

They took the time to explain the pitfalls in trucking and made sure I didn't finance my truck past…read morethe lifeline of the motor. They even ran a background check on the truck.

Crooks. Not a single person there knows what your interest rate is. We bought a 39k truck, put 11…read moredown and make payments of 1886 a month. We have paid on truck for 10 months and still owe 29,996 as of today...you do the math. We both have good credit and should have gone another route, but they were quick to get us financed...I'm assuming because the truck was priced right, and good credit is why they did not gather a lot of extra paperwork from us. looking into refinancing or getting a private lender involved to get off under them as we speak. DO NOT GO THIS ROUTE!!

do NOT do NOTTT go here i wanted to complain how they charged me 100% interest when I was young and…read moredumb but I saw another review they did 240% interest these people take advantage of you in your time of need I tried to settle and pay 3k in full instead they took the car and I had to pay 3800k to get it out plus tow fees and they will not take a card... I am in Baltimore MD my car was 10 mins away I had to drive to deleware to pay in cash.. i wanted to take them to court. the loan was $1500. If you need a loan go to Lendmark. By the way I ended up getting the car out and selling it for 5k, worked out for me. But still this place needs to be sued and closed.

If I could take these stars and shove them up the a$$es of the people doing business here, I would…read more WORST EXPERIENCE OF MY LIFE! I took out a loan in December 2019 and paid my payments on time. My plan was to pay the loan off with my tax refund, however, as we all know COVID happened and defrayed those plans. I was unable to make payments during the initial lockdown because I was employed by a small business who had to close permanently and I was ineligible for UC and have yet to receive a stimulus payment. I attempted to work something out with AEL and was told by James that I'd need to pay DOUBLE the original loan amount to keep my car. While still in lockdown, a rollback came and towed my car away. I involved the Attorney General because repossessions were not to occur during the pandemic. I was able to get some assistance through the State's office and paid the loan off to reclaim my vehicle. (If you find yourself having issues with this company, I HIGHLY encourage you to contact your state's Office of the Attorney General and file a complaint). Since taking back possession of my car and pay the loan off, I have yet to receive the title. I'm in the process of trying to sell the vehicle and was informed by PennDot that the title is still in Auto Equity's name. Auto Equity has lost the title and refuses to request a duplicate from their DOT. I spoke to a man claiming to be a supervisor in the "Asset Recovery" department this week who was rude and insensitive. I now have a vehicle that isn't my legal possession so I can't sell it and I can't even update my registration to drive it. DO NOT DO BUSINESS HERE!! TRUST ME, YOU AREN'T THAT DESPERATE!!

If you are looking for an honest, affordable mechanic and all-around nice group of people to work…read moreon your car, look no further. This is exactly the type of small town garage you imagine from a TV show or movie. They will bend over backwards to help out their customers. Gave me a good referral to an auto body shop when the frame of my van would not pass inspection (after a couple years of "It's on the edge, but we'll pass it this year"). That shop turned out to be the same kind of stand-up great guys as Clark's.

This is a nice, honest place to take your vehicle for work. Reasonable rates, and the owner and his…read morestaff are very pleasant. Dropped me off at work and picked me up. Same day service, unless complications.