I got my car from John's great cars on Friday last week and I'm in loveeeee it's a 2016 Nissan…read moreSentra! She's a beauty!

A month in, and we are very happy with the Honda that we purchased. Hunter and Mary were very nice…read moreto work with. We were not pressured at all. Harry explained all finance and warranty options well. We actually held off a bit on a considered purchase and then returned in a few weeks, looking at more inventory and purchasing, having felt they had been upfront and honest in their approach to sell.

went with a friend to check out a car. I was appalled at how rude and entitled the owner Greg was…read more i would never recommend any business he is involved with due to my opinon on this man. there are also like 10 cars on the lot .. go to any other dealership unless they give you a car for free.. again, this is just my opinion.

Professional and knowledgeable individuals who sought to assist with my pursuit of a newer vehicle…read more I appreciated the time they took to not make me feel uncomfortable or pressured. Their inventory is a good quality at reasonable prices, and they have a solid reputation preceding them. (The variety is expensive ranging from baseline models to high end sports cars.) The purchasing experience was smooth and easy. I felt this was handled well and a more positive experience than I've had at another used car store in the past. After my purchase they took a celebratory photo and posted it on their Facebook page. While I'm not a fan of being in photos, I appreciated the encouragement and enthusiasm they invest into their customers. I'd certainly recommend this business to anyone who is shopping around for a quality used vehicle.

My husband and I purchase new cars every 3 to 4 years so we have had many experiences at different…read moredealerships. That being said, I have never had a better experience than I did at BMW of Reading. We purchased a used car for my daughter's 16th Birthday from Vlad. He did everything in his power to make sure the car was perfect and the first car buying experience was magical for her. So go see Vlad!! Whether you are buying a $25,000 used car or a $100,000 new car you will be treated with the same level of respect and excitment by him. He is wonderful, the dealership is wonderful! They really stand behind their products and truly want you to be happy. I will be a repeat customer!

Out of state buyer of BMW i4. Incredible sales and finance experience. Rob Koch and Angie…read moreDietrich are second to none on customer service, professionalism, knowledge, and responsiveness. The price was spectacular as well. Never felt pressured or anxious. They answered all my questions, had phenomenal product knowledge, and were patient the whole time. I have bought quite a few cars and this experience tops them all. The car is amazing as well and was delivered timely and in perfect condition and without me worrying at all. I cannot recommend BMW of Reading more enthusiastically and urge you to ask for Rob or Angie when you stop in there. 10 stars if I could give them...

I took my car in to service 2 problems. First, the vacuum brake booster was bad and I had almost…read morehit someone backing out of my driveway and second, the power steering was making horrible noise in the below freezing weather. I deducted a star because I did my homework on the web and found thousands? of people had the same problem with the Ford Edge vacuum booster failing so Ford had extended the factory warranty to cover it. It really should have been a recall and I put in a formal complaint on the government recall site. I had bought the extended warranty with the car and Masano said it was covered under my extended warranty along with the power steering belt so they charged me my $100.00 deductible. I questioned whether it would be less since the vacuum booster was covered by Ford and really the power steering belt was the only item that should be under my "extended warranty" and they said with parts and labor the belt would be over the $100.00 deductible. I do most of the car maintenance/ repair on my previous vehicles so i'm not really sure about that. Hence the star downgrade. All repairs were done. I am happy with the work done and it was done several months ago. I just took the car in for it's 25k service and was totally satisfied. I felt their charges were fair and quite resonable this time.

Over a week ago I scheduled an appt for a recall to my Ford. This dealership offered me mobile…read moreservice for my home. Tech was to arrive around 8am, but will call with time. After not hearing anything, I called this dealership at 1030am. Spoke with "Ethan" who said he would call back in two minutes. Well 30 minutes go by with no call. I call again, he said there is a problem. He said there are two people in their system with the same name. I asked "there is two by name in the same town, with mobile service scheduled on the same day any time?" He said that is what they are trying to figure out. I asked " it takes three hours to figure it out? Why did no one call me?" No response. Click. First and last time using them. Will go to another Ford dealer with a better reputation and who respects my time. Horrible!!!!!

I do not know if I could trust this dealer. Here is my experience…read more I was looking at their website, I have a RDX now and was looking to upgrade to the newer model. Their site will not show prices, asks you to click for Price. At this point they want all of your contact info. Since I am very busy I do not want constant calls so I supplied only my email. I get an email from a Herby, "Mitch wants a new Acura" He wouldn't give pricing as I asked but wants my phone number to call me. I Emailed back that I am looking for the price of the one I click on from their website. Next I get another email, " Is there a better way to connect?" Herby now goes into how he was unsuccessful reaching me and wants my phone number again, could text me, facebook me, every option except giving me the actual price. He goes on to explain they want me to feel un-pressured and have an awesome feeling. At this point, all I feel is that they just want my number in their contacts so that they can call me non stop. They hide their prices, will not give you anything unless you give up all your info. I will be sticking to one of the many other dealers that when you look on their site, clearly show pricing right away.

Sales department is exceptional. Service department is hit or miss. Definitely need to get more…read moreorganized

Excellent sales staff and service. Thomas Miller made the purchase process easy and quick…read more Excellent auto dealer!

I honestly had to sit on this rating for a month. Honestly, as soon as I left this dealership, I…read moretold my boyfriend who I went there with, "as soon as I buy a car, not from here, I need to write a review because I feel so frustrated." Number one. Because this car was a little out of the way for me, I called two weeks in advance to see if the car had smoke damage. The lady at the front desk called me as soon as I reached out (that's fine, that's your job), but I was very firm that I could not make an appointment that weekend because I was out of town. The lady told me, "our used cars sell very quickly so we recommend that you come in right away." The car had been on the lot for 78 days at this point and I was not worried, and when I told her that, she paused and goes, "Oh." I told her not to call me, and that I'd call when I was ready. She called me the next day. I finally made an appointment for July 5th. Now while we had a set time and date, not only was the person who we were supposed to test drive with late, when he finally arrived, he passed us off to someone else. That's totally fine, it's busy, but you guys knew about my test drive for a whole week before hand - in fact, your front desk called me several times. The test drive was chill. Nothing felt bad about the car. At the mileage it was at, my four months of in depth research (I've been test driving the same car type over and over) I knew that it was about 700$ over what I was willing to pay for a car in this condition and mileage. When we got back to discuss the car and purchase, I asked for the service records and results of the inspection. They brought me the carfax. That's great, but not what I was looking for. They go back and bring me the service records. I ask if they have records to see the condition of the wheels, because I notice that one of the tires are significantly more worn down than the other three. They go look for the documents and then say that oh, because it's Saturday, the shop is closed and we don't know where the documents are. Reminder, we show up Saturday, around 10 AM... and the shop is open from 8 AM to 4 PM. Excuse me? Also, this whole time, I don't know if this because the salesman was nervous (although he straight up said he had 16 years of experience) but he kept talking to my boyfriend and not me. It's not like he was responding when the salesman was asking questions/responding. Finally, talking about price, I asked if the price was negotiable, to which the salesman said yes, within reason. I give him a number. He gets the manager. The manager sits down and says, "The price is not changing, this is as low as it's going to get." Mind you, this car has been on the lot for over 80 days at this point. I say thank you, and we go to leave and the manager stands up, "If you like this car why don't you get it?" And honestly I don't know what I said, it was some bs excuse, but the vibes were so bad at this point and I had a headache. Just as the cherry on top, their front office called me two times after to ask why I didn't buy the car, and if I had bought another car. They finally stopped calling after I told them to call me when they were ready to offer me a better deal. And guess what? That bottom line price wasn't the bottom line price. The price dropped another 600$ two weeks after I left.

This is the most incompetent and crooked dealership I've ever had the misfortune to experience…read more Their ignorance is incomprehensible. They sold us a lemon that has been back to the shop numerous occasions to have just about everything replaced and whats more we had to jump through hoops to get the work done under warranty. The ridiculous cherry on top is the rental that was provided, while the lemon is having yet another part replaced, didnt have the late payment/lo jack feature disabled from whomever owned it before. So now, at no fault of our own, we have a disabled car and have to find an alternative method of transportation. So this dealership has failed us not only once but twice in one transaction, and of course no one is available on a Sunday. Their business practices are appalling and I would not recommend this dealership to my worst enemy. If I could leave negative stars I would.

I called them after i saw ad in auto book i told them i had bad credit thats why i called them…read more they said yes youre good we accept bad credit we dont do credit checks im not from that area so i traveled a hour and half to get there and then i guy says you have bad credit we cant help you that is false adversiting waste of time abd gas horrible

If I could rate it 0 stars I definitely would. THE WORSE customer service ever from the employees,…read morevery unprofessional, nasty attitudes. They tried to up charge me more than they were supposed to to get my car dropped. They didn't explain charges/fees that would apply. The Owners are very rude, unprofessional, and racist people. BEWARE of this "business".

They will tax tffff out you ! So please try to park in areas where you can , they will make rent…read morewith a day of taking your vehicle. Mind you they towed my car, I had called while the office was still open and they told me I had to wait until the next day to pick it up because the office had been closed! When I went the day of ; early as ever , they wanted to charge me for the overnight stay and for the model of my vehicle being electric another extra costly price to take it out , nearly $700 just for one night . WORST PEOPLE EVER . They don't even try to help you . Just as*holes overall. I get it's their job , but it feels as if they try to scam you a bit into paying them more money for the time that passes . Deserves 0 stars truly

I can not stress enough how wonderful this dealership is! Tony Maddaloni is the nicest most genuine…read moresales person. Really helped us out with the purchase of a used Elantra! I recommend going to visit Jerry Seidel and his team. You won't regret it!

My experience at this dealership was extremely poor and very disorganized. We arrived early in the…read moremorning and spent more than 7 hours at the dealer. At no point was I seated in an office to properly discuss the price or the loan terms. I was only told verbally, and on a poorly written piece of paper, that my monthly payment would be $399. After a long wait, and being very tired since I was there with my family (who are witnesses), we left to get something to eat. When we returned, all the paperwork was already prepared for signing. Only at the very end did I realize that the payment was not $399, but higher. I complained, and David Finamza told me that this was the only loan they were able to obtain. Additionally: The loan was supposed to be under my wife's and my name, but they ended up putting it only under my name. I was informed of the final payments after everything was already signed. I was never properly taken into an office to discuss or review the loan details. The vehicle was delivered without floor mats. I complained the same day, and the salesperson told me he would call me to give them to me. He never called. Two days later, someone called me saying the floor mats would cost $125, which is unacceptable. David told me that once the plates and registration were ready, I could pick them up at the dealer. Instead, they lost them and sent the plates and registration to my old address in New York without authorization. Everything about this purchase was chaotic and poorly handled. I filed a report with Hyundai Corporate, and I was contacted by Hyundai Consumer Affairs. This matter is currently under investigation. This dealership shows very bad sales practices, and I strongly advise anyone considering buying here to be extremely careful.

Nice guys, patient and friendly. Got rims and tires for my car. They were very helpful.read more

Had a great experience with Master Tire. I needed a hard to find size for my tires and they had…read moreexactly was needed. They got me taken care of on the same day - less than an hour after we called to check if they had my size in inventory. The staff was friendly and the pricing was reasonable. I'll happily be a repeat customer.