Never--I repeat, NEVER--rent from H.E.W. Properties in Stillwater. My two roommates and I paid a…read morecombined security deposit of $1,050 for our duplex, and one of my roommates and I paid an additional $250 each in non-refundable pet fees. With a grand total of $1,550 in fees and deposits, one would expect not only a spotless, problem-free home, but also stellar maintenance and pest control services. Unfortunately, there was no such luck with H.E.W. Not only did we end up getting a house already infested with mice and bugs and no help whatsoever from H.E.W., we also had to call every day for more than a week at a time if we wanted or needed anything fixed. No one came before we moved in to do a walk-through with us, so the house was filthy and many things in it were broken (the fridge, washing machine and garbage disposal were a few). When we called to get them fixed, we got the run-around from the office for literally three weeks--they refused to come fix them until we threatened to withhold our rent payment and make them pay our electric bill (the fridge was running constantly). When we called about our doorbell (also not functional since our move-in date), they came after more than a month to repair it. It took three men two separate several-hour visits to attempt to fix it before putting a cheap, battery-operated doorbell set in--and affixed the button to the brick with a 3M Command peel-off sticker. Needless to say, it fell off. When we had to call to get our thermostat fixed, they only changed a fuse so it broke again two days later. The entire year we lived there, the gates of the so-advertised "gated community" were not functional. During the last month of our lease, they began locking the two side gates with chains and padlocks at 9 p.m. That would have been a fantastic plan, except they had no one sitting at the front gate checking residents, so anyone could get in anyway. It was ineffective at best, but more inconvenient and moronic. As if that weren't enough, we are getting literally none of our deposits back. Despite the $1,550 we paid initially and the fact that only two sets of mini blinds were damaged (and the rest of the house is in MUCH better condition than when we moved in), we are receiving nothing back. About halfway through the year, I met a woman who showed me her move-out sheet which itemized the deductions H.E.W. took from her deposit, and she was charged two separate fees regarding carpet: a $125 carpet cleaning fee, and a $100 carpet "wear and tear" fee. She lived in a unit with not even one square inch of carpet. These people are incompetent, greedy and rude. They will do everything in their power to make your stay with them as unpleasant and expensive as humanly possible. Never, EVER rent from H.E.W.

Worst property management company EVER! Never rent from them. As previous posters have said HEW…read morealso kept our entire security of nearly $1,100. On top of keeping the entire deposit, we were billed an additional $25 each for "office fees to cover the move out process". That is what the home owners pay the property managers to do and they are trying to double charge the renters for it. We were provided a damage report sheet with an itemized list of bogus fees and charges. I called HEW to request the pictures that were taken during the walk-through. The pictures proved the lack of damage and yet HEW stood by their charges. This company stereotypes college students as filthy animals who trash their rentals. They will use that as an excuse despite the condtion of your rental when you move out. My advise, rent from them and trash the place because you won't be getting your deposit back anyway.

Awful experience…read more Just really bad customer service. I would have to call multiple times for anything to get done (if it ever got done). When the lease was about to end they put a sign in our yard making it known that the house was up for rent. I had probably 10-15 people come up to my door telling me that no one was picking up the phone and then would ask if I could show the house. I would show them the house and then call Century 21 to let them know that some potential tenants had come to the house and that they were trying to get more information on the house. I felt like I basically worked for century 21 that last month. Don't expect to get much of your deposit back either (no what condition the house is in), but do expect it to get mailed to the wrong address or receive it late.

That was quick and easy! Rosetta found us a few houses that were ok, but then when the perfect…read morehouse opened up, she pounced. It's SO difficult to find a home in Stillwater (to purchase or rent). We were really lucky most likely, but I'm thankful for all our realtor's help and attention to detail. From offer to closing was almost exactly 2 months. With perhaps, 3 months of serious house hunting before that. Any decent house in Stillwater seems to sell immediately.

Charge you "cleaning fees" and "carpet cleaning fees" when you move out but the place is dirty when…read moreyou move in (like seriously they obviously don't touch/clean the units). Don't really care to solve issues. My townhome consistently took on water in the living room whenever it rained ??? told them this happened and they didn't do much and rented the place out to the next person. had to caulk my own shower because they told me the gigantic gap in my shower was "apart of the design" (???? again). my upstairs toilet kept running and was not repaired after several maintenance requests (i finally just gave up). landlord special in every unit (paint over everything). had the ugliest ceiling patch in living room. fine company if nothing goes wrong and you don't expect anything nice or your deposit back

Truly, they deserve 0 stars. I rented from Stillwater Property from June 2022-May 2024 and I was…read morecontinuously disappointed the entire time. Lets start with move in day. Upon arriving at the property, the front door was left unlocked and the garage door was broken. Also, the state of the property was absolutely disgusting, the carpets, bathroom, kitchen, none of it had been cleaned. The whole house, especially the carpets, smelt like the inside of a dumpster. It was literally atrocious. My family and I had to rent a carpet cleaner & buy cleaning supplies to try and get the property somewhat livable. In addition to that, there was drug paraphernalia & dog crap left in our property. How kind of them to leave that for us! I added a few pictures that were taken on my move in day. Throughout the 2 years that I lived there, we only had a few problems but they were never fixed or taken care of properly. They will send their "maintenance man" to "fix" the issue but I truly don't think they are qualified to fix much of anything. Also, you will not get your security deposit back. They will charge you for repairs & cleaning but then not actually do it for the next tenant. Not to mention, one of the front office ladies is always very rude and unhelpful. The few 5 star reviews were likely bought with reduced rent or some kind of gift card so take those with a grain of salt. They will also probably reply to this review & say God knows what. This company preys on college kids and doesn't care about anything other than money. So, unless you love to be disappointed & screwed over, do not rent from Stillwater Property! :)

My wife and I have leased two apartments with CCD Rentals--one a small studio and the other a one…read morebed/one bath. Both apartments were well-maintained and clean, and any issues we had were quickly resolved by the landlord Chuck. He's an awesome guy and really goes the extra mile to make sure you're comfortable and accommodated in your home. The rent is fair and honestly much cheaper than other apartments in Stillwater which don't even meet the standards of CCD Rentals. If you're a college student wanting to live near campus without spending tons of money on rent, CCD Rentals is the best company for you. They've got several apartments you can find on their website, and they offer scheduled tours of the apartments if you want to see more than just the pictures. Even if you're not a college student, I'm sure you'll appreciate the apartments they have. There's nowhere else my wife and I would want to stay in Stillwater, OK.

I have lived in two separate properties from Chuck for the past 3 years. Any issue I've had has…read morebeen resolved in an efficient, professional and respectful manner. I have lived with several other property managers and landlords in Stillwater and most of them were unfair and unresponsive. Chuck is a cool dude and a rare find in the property management world.

These apartments have tons of roaches. Don't bother to live here. Our depost was $200 and when our…read morelease was up they gave us $15. I called to talk to them and they said that it was under their lease agreementthat after the lease is up, they will a cleaning crew to clean up the apartment and clean the carpet which the cost was $185. That is BS because that is on them. Why are they using my money to pay for the cleaning crew. I really think that is a lie cause they just want my money anyways when I first moved in that apartment was filthy! Floors were so dirty that made my feet black. I had to mop and clean up the my apartment and the cupboards. Just FYI, if you are moving in and if it's super filthy, you need to go talk to them to clean up again before you move in and not just move in like us because they apparently said they hired a cleaning crew to do it. So don't let me clean up let them clean it up since they're already charging you. That's all I have to say about these apartments!!!. They suck.!!! never again while I rent these apartments for my daughter to stay in.

I would never suggest this place to ANYONE in a MILLION years…read more I moved here in February 2021. At first, we loved it, but as time went on, things got more complicated and they were less than willing to help. The office staff is super sweet and I will always say that. However, they DO make you sign up for renters insurance through them, regardless of already having your own policy. Maintenance does NOT fix a thing. From caulking not being around windows to second story porches sagging heavily and moving beneath people's feet. The moisture in these apartments is horrible and there is mold. In the winter, the windows get ice on the inside of them because of how cold it is. The water is always shut off to "fix a leak" or "fix a shower". We've gone 3+ days without water before. Their online website is deplorable and barely functional. The pool is never opened when it should be and is green due to poor up keep. Maintenance will not provide a 24 hours notice and will knock once. If you do not answer, they will let themselves in. There are constant roach infestations regardless of how clean and how many times pest control comes out. There's also wasps outside the side of my hand during the summer. There's constant crackheads outside that bother you while you're outside with your animals. Residents don't know how to keep their dogs on a leash or clean up dog poop. NEVER!!! AGAIN!!!!

Please please please please do not rent from this company!!!!!!!!!!!! They are quick to take your…read moredeposit and your money but when it comes to moving out no matter in what fantastic condition you leave your house they find something to deduct from your deposit that there's nothing left. On Move out you are not allowed to be at the final inspection of the house . Play do this fiction on their own and just send you ridiculous breakdown of all the charges that took off your deposit. They even charged me to upgrade the garden and fixtures in the house.

If I could leave this place a 0 I would. The house are nice so that's how they get you. My…read moreroommates and I lived there for a year my room had a broken window. Like the glass was shattered I put in over 20 maintenance requests. They came 3 times to "measure" the window. When we had a couple months left of living there our oven blew up. We moved out MAY 28 and still waiting on our deposit. There's plenty of other living in Stillwater would NOT suggest living here. The management office people are also no help but I guess when you only hire people that are less than 25 they don't know what they're doing.

They rented my apartment to other...I have paid my rent through the contract end, but moved out…read moreearlier. But I told them my stuffs will stay in the apartment and my friend will move them out before the contract end. One day, the manager asked me to move all my stuffs out because they had rented my apartment to others. Excuse me? I have paid for it, and you guys just rented to others just because I was not there? You act like a thief, you can steal my apartment when I was not there.. The manager Carrie lies to people all the time. She will smiles to you before you moving in. Once you move into their apartment, then the story changed. She will make you feel very uncomfortable during talk.

A nice, clean complex with a pool. We lease one of the two-bedroom townhouses and have been…read moresatisfied with the size and configuration. The service calls are always attended to with speed and resolved as soon as possible. Pet friendly with a small deposit and small monthly fee.