Brad Cohen is a knowledgeable realtor with extensive knowledge of the Shenandoah Valley. He…read morecommunicates well and listens! It took me awhile to find the right place and he hung in there with me through it all! A true pleasure to work with!

Brad helped us find our home in the Harrisonburg VA area. He was supportive, attentive, helpful,…read morefriendly, and always available to answer our questions. He focused on our specific needs and showed us the types of houses we were looking for. It was a smooth and stress free process, thanks to him. We highly recommend Brad!

Brent and his crew offer the broadest selection of lodging in Bryce Resort. They are focused on…read moreproviding accommodations to suit a broad range of budgets and are constantly improving customer experiences. The staff is responsive and professional, and does their best to accommodate guests in every way they can.

From the owner: We help property owners make home ownership and mountain getaways enjoyable in the Basye-Bryce…read moreResort area. We’re a locally owned small business with offices in the community, operated by staff from the community, for our community. Owning a home in the mountains requires continuous care. You and your guests come to rest and relax. We do the work so you can play…or do nothing at all. Our services include housekeeping, maintenance, grounds care, short-term rental hosting, guest reservations & correspondence, monthly accounting & reporting, state & local tax collection, remittance & reporting, Shenandoah County STR permitting, annual 1099-MISC reporting, and much more.

Made the process very quick and easy I wasn't stressed at all. Customer service was very helpful as…read morewell.

I've had such a great experience with Rocktown. Their customer service is always timely, genuine,…read moreand they meet all expectations for solving any concerns I have.

Currently staying at the Creekside Village Resort in Basye, VA. Check-in process was cool even…read morethough we arrived late at night (midnight). They place the keys in a VERY secure lockbox in an envelope with your name on it. You need a passcode to get into it, so it's not easy to break into. The drive to the resort was terrifying in the middle of the night, though, I will say. However, the unit itself was pretty cozy & I liked that it felt more homey than most modern & newer resorts trying hard to be fancy. It goes to show that you don't need a ton of expensive things to have a good vacation. I only docked a star because there were some things they didn't provide for a unit that's basically a 2-bedroom apartment: a dish rack, a vacuum (the place is fully carpeted), & steady internet service. The internet here is kinda spotty & keeps disconnecting every few minutes. I get that it's the mountains, but I also live in the mountains & it's not this bad. One of the locks on the screen door for the back balcony is also broken, which kinda sucks. Other than those minor things, it's a pretty good place to go for vacation & to get away from the world & be in nature. Lots of nature attractions all around. Pool is closed during COVID, tho, so don't get your hopes up.

I want to thank Gloria Cooper for matching me up with the perfect home! Gloria went above and…read morebeyond and believe me I don't say that lightly. Without Gloria's support I wouldn't be enjoying this gorgeous view on this beautiful Saturday afternoon. Thank you so much Gloria and Greekside realty! You are the real McCoy! Effie

Just a quick update. When we rented through this company, we caused some accidental damages to the…read moreproperty. We certainly try not to do that, but let's face it, sometimes things happen. I was impressed with the way the management company handled it. They addressed it professionally with me right away, they filed an insurance claim which covered most of the damages and charged us $22 for replacement of some stained towels (which couldn't be covered by insurance). They refunded the rest of our deposit. It took maybe a few weeks longer than I would have expected to get this resolved, but overall I was very pleased with how they handled the whole thing. They protected the owner but were fair to us and pleasant through the entire process. That's really all you can ask for, isn't it. It's not always about how companies handle things when everything goes "right". Sometimes it's about how they handle things when stuff goes "wrong", whether caused by themselves or the customers (like in this case).... so I thought that was worthy of an update.

From the owner: Vacation rentals at Bryce Resort Property Management at…read moreBryce Resort

Hold onto your wallet if you're considering renting through Matchbox Realty…read more I wish I'd checked Yelp to see their average 1.2 rating before we rented from them. Having put two kids through college, we've dealt with five off campus rentals over the years, along with numerous apartments that my wife and I rented during college and early in our careers. We've never encountered fees and business practices like this from a landlord. Our son's rent was about $700 per month, already among the higher rates in Harrisonburg. Before moving in, each of the four roommates was charged: * $100 application fee * $362 nonrefundable maintenance fee * $60 nonrefundable key fee * $3 processing fee That's more than $1,500 in nonrefundable fees collected from the four tenants before even considering the security deposit. A nonrefundable maintenance fee of nearly $1,450 for one house before anyone moves in raises an obvious question: what is the security deposit for? The fees continued throughout the lease. Every month there was a $5 renters legal liability charge. Paying rent by credit card incurred a 4.25% convenience fee, while paying directly from a bank account still resulted in a $3 platform fee. Both fees, again, every month. Unfortunately, the move out process was even worse. Our son was the last of the four roommates to leave, so my wife and I spent about 10 hours helping him clean the house. We vacuumed every room, wiped down furniture, cleaned the kitchen and bathrooms, mopped the floors, removed all trash, and filled nail and tack holes with spackle. The house was left in very good condition. Despite that, Matchbox kept the entire security deposit and then demanded an additional $450 from the four boys, threatening collections if it wasn't paid within five days. The charges included items such as replacing air filters (that was a first), replacing a couple light bulbs (we didn't recall any that were not working) a dumpster fee (the dumpster is shared by 50 units, how exactly is that determined?), carpet cleaning, and mattress cleaning. We had already cleaned the carpets and mattresses ourselves, making these charges in particular difficult to understand. From our experience, Matchbox appears to profit as much from move in and move out fees as it does from rent. That's especially disappointing given that many college students are already struggling with tuition, student loans, and living expenses. Customer service was equally frustrating. Frontline staff simply repeated company policy without addressing our concerns, and multiple attempts to contact senior leadership, including the CEO's office, went unanswered. The only employee who seemed genuinely interested in helping was someone in HR named Cara, but she no longer appears to be with the company. This was, by far, the worst rental experience our family has ever had. Based on our experience, I would strongly recommend looking elsewhere before signing a lease with Matchbox Realty.

Worse property management in Harrisonburg. No way to pay your rent without a convenience fee except…read moreby sending a check to Chantilly. Also terrible record on maintenance, I was left without a shower for over a week once, until I fixed it myself. Was a tenant for over 6 years with nothing but problems. Then once I bought the house they had the utilities, which were in my name, cut off. Matchbox took no responsibility for this, going as far as to outright deny it despite the utility companies telling me what happened. Matchbox's customer service, Kyle, is absolutely useless, as are the supposed management, who are clueless. This company is the epitome of what is wrong with the renting market today and exists solely for the exploitation of the JMU community. They should be ashamed of themselves.

I've already reviewed this place on Google but I have to review here as a lot of people seem to…read moredislike this place. I rented here from June 2007-June 2010 as I was a nervous young adult moving out on his own for the first time, hours from home. Dealt directly with Paul who was very friendly, kind, and understanding. His father Bill was also a great guy to deal with. Paul showed me a unit but when he called the office to get the paperwork ready, it had been rented. No sweat - the downstairs apartment would be ready in two months so Paul set me up with a temporary (and furnished) townhouse for six weeks prior to my apartment being available. On move-in day for the townhouse, I got stuck in a traffic jam while driving down from Pittsburgh and was going to miss meeting the utility people, but Bill went above and beyond by being there and handling them for me while I was in traffic. While the townhouse needed some work (apparently the previous tenants skipped out on a lease and left a lot of damages) it was quite adequate for the six weeks I needed it. Hell, I was only charged for one bedroom for one month, so it was a great deal. Moving into my new place in August 2007 was a snap. Got my keys, and even Paul could detect how nervous I was being out on my own and helped point me to various activities and organizations in town to meet new people. I lived in two different apartments with Riner, one near EMU for two years and one in Bridgewater for my final year (before moving to Buena Vista). Anytime something went wrong, it was fixed within 24 hours. Washer quit on me - replaced the next morning. Water heater failed - replaced that evening. Dishwasher broke - replaced within an hour! I can't say any more good things about their property maintenance. As far as the deposit goes, most places don't typically like to give back deposits and I realized this in my years of renting. Their deductions were fair and while I didn't get all of my deposit back, I got most of it. You have to do your part. All in all, Paul and Bill were great to deal with and I highly recommend Riner Rentals for renting apartments.

We had a very disappointing experience with Riner Rental Management Company. We were required to…read morepay an application fee, submit extensive documentation, and wait for approval before moving forward. We contacted the property management on August 18th, and completed the application on the 18th and were told that we had to wait for the person who did application to return on the 20th before we could move forward. After we were approved, we were told that we could not place a deposit until we viewed the property and the earliest virtual tour (because we are relocating from the west coast to the east coast and could not do an in person tour) would be August 27th at 1:15pm pst. We were then required to wait six days for a remote virtual tour. During that time, we communicated with representatives through the website's virtual feature and by text message. We were prepared to secure the property as soon as we received approval, but were specifically told that we had to wait until after the viewing to submit a deposit. At the exact time of our scheduled virtual tour, we received a text stating that the property was no longer available. When we contacted the office, we were told the rental was "first come, first serve" and that the application fee would not be refunded. We were told we could use the application for another property they manage. If this is the way tenants are handled during one of the most important events (moving and relocating across country), why would I want to do business with them, it is not safe, smooth or respectful. We had to make adjustments to work schedules to meet their demands and were treated like our time money and energy were an inconvenience.

Took my phone call & offered great suggestions even though my inquiry was outside her wheelhouse…read more Many thanks, Amy!

Amy was able to give me exactly the insight and referrals I needed, on our first meeting. It was…read moreclear she knows and understands Charlottesville real estate and rental markets, and other professionals in the field who are needed to buy and sell a home here.