I have been bring my pets to Flatts for a couple of years now. My 16 year old terrier mix had…read morestopped eating and was lethargic. Figured he was dying from age. Was tested and labs show end stage renal failure. Recommendation was for a medication and appetite stimulant and to see how he did. 1 week later he was outside chasing a squirrel in the back yard. Now 60 days in and he acts like he did 5 years ago, running and eating and happy. I cannot say enough about how they have taken care of my 2 old dogs. Their quality of life has vastly improved and if I loose either one anytime soon I know they were treated as best as possible and given quality time in their remaining days thanks to the staff and veterinarians who have treated them!

We were treated well and the vet took his time with us to answer our questions and explain options…read morethat were financially pragmatic. Additionally, unnecessary tests were not even discussed; whereas, the last vet we went to would automatically need to do cultures and blood panels at the cost of hundreds of dollars. Instead, based on observation via the exam and the symptoms and behavior we described, we were given a prescription to try. This did the trick and the concerns have not only resolved; but it seems our dog is feeling better and is on the mend. The only cause of concern was aseptic techniques were not observed but when questioned the vet was quick to acknowledge and left the room to wash up and resolve the issue. Both my husband and I have medical backgrounds so we tend to be more concerned about blood borne pathogens than the average person so this may have been something most people would not be concerned with or have noticed. Nevertheless, we still highly recommend this practice as affordable, knowledgeable and more importantly as one that does not view the owners as just a way to charge more for tests than is necessary. Being given options with informed information to make decisions from a financial perspective that is in line with our budget without being made to feel uncomfortable was a pleasant and unexpected surprise. Many thanks to Flatt Veterinary Clinic for the care and treatment of our fur baby.

They cared so much about my Dog and took great care in his last days . They're also taking care of…read morehis cremation .

Dr. Reynolds's and his staff are AMAZING!! We've used them for years. My parents used them for our…read morepets when I was a child. And now that I'm grown and have fur babies of my own. I too use them.

I normally don't leave bad reviews, but I have no choice. I brought my 10 pound Maltese in for a…read morehaircut (this is the first time we've been here) everything seemed nice, even her haircut was fine. But later that evening I noticed my dog scratching a lot(the 14th), and today (a day later, the 15th), I found fleas. I called immediately and they told me, and I quote- "two dogs came in BEFORE Blair and they were infested with fleas. We sprayed Blair in hopes it would prevent her from catching them." I'm sorry, you could've told us before we dropped our dog off that you had an infestation? This is incredibly unprofessional and overall disturbing that you wouldn't notify me just so I you wouldn't lose money. My husband and I are now covered in bites, and my poor dog is so uncomfortable. Update- here is the screenshot of the date, time, and how long the phone call was. I have no reason to lie about a small business, I gain nothing from this, just keep this in mind before you consider bringing your four legged family member to this establishment. ‍

Took our Shichon here for the first time and we absolutely recommend this business. Had a very good…read moreexperience and love the bowtie. Will definitely be going back! Thank you for your business!

The vet tech who looked after my eighteen month old silky terrier was professional and thorough…read more She listened to my concerns. Mavis (my dog), is extremely anxious and terrified of everything. She came from an abusive situation and required sedation for a hair cut and nails. She seemed unaffected by the experience. And she got a great hair cut. Thanks to all the staff members.

This group of docs and staff CARE about animals; it is so so apparent. Our 16 year old cat that…read morehas been there once before for a urinary tract infection was sick again. They were double booked already but told us to come in (yes, a sick 16 year old cat needs to be treated and they did). Not only are these docs and staff just absolutely the greatest because their diagnostic and treatment skills are first rate but also because they care! Prices are reasonable and very appreciated by all of us who love our pets. Reminds me of when I took 2 feral kittens in to be spayed to a previous vet and BEFORE the procedure they shared what the bill would be (AND I AM NOT kidding and it was to be $1000 per kitten. No joke and I would flatt out like to tell you which office but, of course, I won't. But after laughing, I told them that was ridiculous which got the costs MORE than cut in half. This Sparta office , the doctors and staff really care about animals and care about the people who love them. And more importantly even, they are super skilled. Can not recommend them more highly!!!

This dog grooming business is closed and has been for some time. I used Leslie in grooming my dogs…read moreand she was excellent. I am really sad that she closed her shop

I called & made an appointment for 2 puppies. When I arrived to drop off my puppies, I was greeted…read moreby a guy with a mouth full of dip. I literally could see it on his lips. He asks if 1 is a good pickup time. I got them there at 9:45, appointment was at 10 am. I ask, could I get them a little early? He said he would ask & took my number just in case. I called the groomer because I didn't want her to rush, so if I needed to wait, I was taking my family back home. No one answered. Then I got a call from her that she needed 2 hours per puppy. She then let it slip she had 2 dogs scheduled ahead of us with a pickup time for 1. So she gave our appointment away, basically. I offered to wait because she said it would be 2 before she could be done. She said I would need to reschedule so she didn't rush my puppies through their appointment! Do not use these people, very unprofessional!

We had a very sick or at least very, very lethargic 9 month old cat. She would not move out of a…read morescratch box, barely looked at us, etc. Our regular vet for the past 10 plus years told us that they had no appointments (this is THE test of a doctor of any sort that you have had for 10 years for yourself or your critters). So we called Best Friends in Cookeville with whom we had one great experience years before and should have changed practices then. They worked us in and their new doctor was wonderful, very thorough, discussed every aspect of care with us, covered all the bases, found nothing, but attempted to give some subcutaneous fluids (wow, did Kitty not like that) and gave her some antinausea medicine which must have worked because over the next few hours she reverted to her usual (almost usual self). They called and used email to check on her for the next day or two (YES, REALLY!!!). This was great care for our cat and very comforting to us. So, we are switching and now all 3 of our feline companions will be their patients and we look forward to being able to count on Best Friends!!!

This place doesn't have enough business to stay busy so they price gouge and run unnecessary test…read moreto get more money out of you. And parking is not ideal here.

I have always regretted taking Dr. Mcllwain's advice to wait a week and bring my dog, Toby, back if…read moreI was sure I was going to keep him. I knew I would keep him but didn't know a week would make a difference. He died five days later of Parvo in Dr. Copeland's clinic. Would the shot have saved him? I don't know, but I regret I didn't have the opportunity to find out.