I had to make the hard decision to put my best friend of almost 16 years to sleep. Everyone at…read moreCopeland was amazing, from the office staff to the vet and vet tech. We were not clients of theirs but the from the care they gave you'd think they'd known us forever. From the day I made the decision to two days later when we came in Missile & I treated with respect and empathy. They made the hardest day of my life a lot more bearable, especial Hannah who went above and beyond in dealing with me & my emotions, and I am forever grateful to them for that.

If I could give less than 1 star I would. This place is false advertising!! They ARE NOT a 24 hour…read moreemergency vet hospital!! They may, or may not, have a vet on call if your pet has an emergency after hours. It depends on if the vet decides he wants to come in or not. They will tell you to keep your pet comfortable until they open the next morning, or take your pet to Nashville. They don't even have the decency to call and see what's going on with your pet, even though it's a patient of theirs. That's how concerned they are about your pet. My pet had to be put to sleep the following day because no vet would show up to see him at midnight on a Sunday night because he had a busy weekend. Oh, and by the way, changing the web site to say 24 hour emergency instead of 24/7 doesn't change a thing. You still don't offer 24 hour emergency service, and are putting people's pets in danger. This will still be reported to the appropriate people!

I have been bring my pets to Flatts for a couple of years now. My 16 year old terrier mix had…read morestopped eating and was lethargic. Figured he was dying from age. Was tested and labs show end stage renal failure. Recommendation was for a medication and appetite stimulant and to see how he did. 1 week later he was outside chasing a squirrel in the back yard. Now 60 days in and he acts like he did 5 years ago, running and eating and happy. I cannot say enough about how they have taken care of my 2 old dogs. Their quality of life has vastly improved and if I loose either one anytime soon I know they were treated as best as possible and given quality time in their remaining days thanks to the staff and veterinarians who have treated them!

We were treated well and the vet took his time with us to answer our questions and explain options…read morethat were financially pragmatic. Additionally, unnecessary tests were not even discussed; whereas, the last vet we went to would automatically need to do cultures and blood panels at the cost of hundreds of dollars. Instead, based on observation via the exam and the symptoms and behavior we described, we were given a prescription to try. This did the trick and the concerns have not only resolved; but it seems our dog is feeling better and is on the mend. The only cause of concern was aseptic techniques were not observed but when questioned the vet was quick to acknowledge and left the room to wash up and resolve the issue. Both my husband and I have medical backgrounds so we tend to be more concerned about blood borne pathogens than the average person so this may have been something most people would not be concerned with or have noticed. Nevertheless, we still highly recommend this practice as affordable, knowledgeable and more importantly as one that does not view the owners as just a way to charge more for tests than is necessary. Being given options with informed information to make decisions from a financial perspective that is in line with our budget without being made to feel uncomfortable was a pleasant and unexpected surprise. Many thanks to Flatt Veterinary Clinic for the care and treatment of our fur baby.

I had to book an appointment for my dog in very short notice because of excessive itching and…read morebiting at himself. The technician was very nice and professional and helped educate me on flea treatments and preventatives. After paying for the visit, I was sent home with free medication, food, and other necessities for my furry animal. They did a great job at keeping my fur baby calm and were very respectful. Thank you VCA!

You would have thought that a large facility like this could do emergency surgery. "Sorry... we…read moredon't keep blood for surgeries... take her to Chattanooga!" The people here were nice and compassionate... but the male vet missed it when I brought her in a week earlier with her symptoms. The 2 lady vets seem competent and are nice! It's always crowded here. The other vet in town won't take new patients. Seems like a golden opportunity to make this a top notch place, but sadly, the management/owner is either overwhelmed, short on cash, lazy, or just plain incompetent. Too bad for me. I lost my little girl and best friend that day! That was 5 months ago.

I took my lab in 11-1-2024 for bath and de shedding treatment The total was over 70 dollars…read more After I got home, I don't think she had even been bathed. No decrease in shedding and she still smells like a dog! I had previously taKen our previous dog there and they always did wonderful.

Avoid Petco Cookeville grooming…read more Abysmal customer service. Made an appointment in advance for my two labradoodles. Followed Petco rules, including forms with vaccination records. Records came from our kennel, which has the vets' records on file. Two weeks later, when I arrived for my appointment, groomer would not accept my records. We were able to contact our vet up north for one dog, but the vet for the other (in Crossville) was closed on Saturday. I asked the groomer to call the kennel so they could send a photo of the other's record, but she refused. It had to be from a vet. When I told her the record is the same one the vet issued, she said that did not matter. The record must be from a vet. When I said that is not what the online registration form said, she said that did not matter. When I asked her to look it up, she raised her voice and said it did not matter. The discussion became a little heated and she refused to groom the pet. The manager, Seth, said it did not matter what the registration form says, that is their policy. I contacted the kennel, and they were willing to text a photo of the vaccine record, but groomer and manager said no. If they want a specific document, they should request it. Two weeks - and an hour drive from Crossville - all wasted.

We arrived a few minutes early for our two new puppy appointments. The lady at the desk was nice…read more We were seen very quickly. I like the fact that they don't seem to over book. Having a couple of new puppies who could potentially be around sick animals is a bit nerve-racking. The office was extremely clean, as was the examination room. We waited less than five minutes and were taken back. Both puppies were weighed and giving their shots without a whimper. Then came the worming medicine, which was no issues there either. The veterinarian came in and examined both puppies separately. He was very thorough. He was just as pleasant as the nurse was, and it was very obvious they loved what they did! I highly recommend this vet!

My dog got a freak accident and couldn't use her back legs. We had all but given up. He not only…read moretook care of our dog but took care of us as well. If it wasn't for his persistence we would have probably given up. Now she's taking baby steps and we have high hopes for her recovery.. he never gives up and won't let you give up either... you saved our Chloe.. thanks doc...you're the best...

Just awful! Really does not care about the animal! Or how you are feeling losing your best friend…read more I have sent many of my dogs over the rainbow bridge and it has always been a peaceful passing . Not with him it was more like murder and he did not care. I would never recommend him to anyone!

I strongly encourage pet owners to seek other vets in the area before engaging with this practice…read more I was new to this community and they were a convenient location. As a lifelong pet owner who has worked with other quality veterinary practices over the years, I feel obligated to share my experiences so other pet owners can make informed decisions and protect their pets. My concerns are based on three separate incidents. First, when I brought my cat in for euthanasia, I was surprised that the veterinarian did not initially come in to discuss the process with me. Instead, I was asked to hand my cat over to a technician. During one of the most difficult moments a pet owner can face, I expected direct communication and guidance from the veterinarian. Second, I brought in a rescue dog that had recently come onto my property. During the examination, severe dental disease was apparently missed. Within a week, I sought a second opinion from another veterinary practice after noticing significant dental issues myself. That veterinarian determined that multiple teeth were severely diseased and ultimately removed four teeth. I was disappointed that such a significant problem was not identified during the initial examination. Third, I brought in a dog that had stopped eating. As many experienced pet owners know, a loss of appetite can indicate a serious underlying condition. Bloodwork was performed and an in-office ultrasound was conducted, but I was told nothing significant was found. My instincts told me something was seriously wrong, so I sought care elsewhere. Within days, my dog was evaluated at the University of Tennessee, where advanced cancer was discovered. Tragically, she passed away shortly thereafter. After Best Friends said she was fine (with 2 weeks she passed after the BF visit) I understand that veterinary medicine is not an exact science and that no doctor can diagnose every condition immediately. However, when viewed together, these experiences caused me to lose confidence in this practice.As well as other experienced pet owners I have met recently that said they have similar horrible experiences. My intention is not to criticize anyone personally. Rather, practice whenever their instincts tell them something is wrong, especially when dealing with serious illnesses, dental issues, or end-of-life care. Our pets depend entirely on us to advocate for them. Based on my experiences, I would strongly encourage prospective clients to carefully evaluate all of their veterinary options before choosing this provider.

great vet for taking your pet for checkups and other items you may need. Very friendly vets and…read morestaff members.

This is a fantastic animal care location, everyone was great and I will continue to take my dog…read morehere!

Best Vet in Cookeville! Excellent doctors and amazing staff. They don't push tests and treatments…read moreon you and they don't over vaccinate which is the issue I had with my previous vet.

Just brought the Doggie's in for their annual vaccinations…read more Don't worry if there's a few cars in the line ahead of you. The process goes by quickly. I arrived 15 minutes before opening and was the fifth car in line. The friendly vet techs have already come out to gather our furry friends Info shortly before the actual opening time. After it was all set and done. I was finished by 10:25 AM. I can really appreciate that they do a three-year rabies vaccination at reasonable prices. Just don't forget to come back for your new tags annually. See you guys soon with my other furry little guys, and next year with Rocco and Asher.

Convenient! You don't even get out of your car. They were friendly, caring , and leeway they were…read moredoing.

We've been taking our elderly diabetic cat to Upper Cumberland Veterinary Clinic since moving here…read moreto Tennessee. I'm amazed, impressed, and deeply grateful with the care she has received. She recently had a tooth infection and we almost lost her. She was at risk of not making it through the cleaning procedure due to her diabetes, age, and the anesthesia, along with the fact that she wasn't able to eat with her insulin. The doctor gave her some antibiotics and painkillers to help with the infection and make her feel better. This gave her the chance to regain her strength and be able to start eating moist food again. Then I had to make the tough call to proceed with the surgery. She was strong and she was brave. I made the right choice and thanks to the skill of the doctor and his caring staff, my Angel made it through the tooth extraction sugary and cleaning with flying colors. Now she's eating her prescription dry food again and has recovered 100%. Thank you Upper Cumberland Veterinary Clinic. You saved our baby girl.

Everything. Pleasant. Excellent service. Takes care of our dog great. Loves animals. Carries all my…read morepets needs and recommendations