I will start by saying that these ladies are extremely accommodating. I literally called them and texted them the day before I needed a cleaning for my move out. They were able to get in the next day and have the place cleaned in about 3 hours. I was able to get my full deposit back thanks to them. The only issues I have is their prices are a bit steep and they don't take out trash. Overall though I would use them again if I needed cleaning services done last minute. read more

White Glove Premium Cleaning is great! Sure I could've cleaned my empty house myself but after the experience of packing, multiple moving trips, cleaning your new place, and unpacking, do you really want to shove all your cleaning supplies and machines back into your car to drive to your old place and spend the next 5-7 hours cleaning? No way. I left a message for WG and they responded right away. An appointment for an estimate was set up quickly and once the agreement was made they worked with my schedule to make everything convenient. Prices were very reasonable, I paid about the same amount for a 2900 sq ft home that I did for a 1800 sq ft home ten years ago. I highly recommend this company to anyone who needs a good cleaning! read more

Outstanding! I needed a deep clean for a move out, the next day. Candice and her team were impressively accommodating, they even showed up earlier than normal hours for me. I have used other cleaning services before and been unimpressed by the result. This time I wanted to ensure a very thorough scrubbing of walls, molding, and all exposed surfaces vice the moderate wipe down I have seen before. I had discussed this with two other cleaning services and was told directly that "no one scrubs walls". White glove handled the request professional and exceptionally. They were even able to accept credit card payment. I sound like an advertisement, but I am truly impressed by the service! USE WHITE GLOVE FOR YOUR CLEANING NEEDS, you won't regret it. read more

I've used White Glove for a few months now- a move-in service to our new house and some monthly visits. I have spoken with Candace a few times over the phone, but I called and left multiple messages a few weeks ago and never received a call back. We wanted to change the date of service as we were having a large party. After no answer to our messages, we hired another company. I came home a few days ago and White Glove had kept their original date and cleaned our house, days after our other service did it. No communication with them at all. I left another message with Candace about this, and that we had hired another company. Still no response. I just got a text with the invoice. Seriously? They were great cleaners, but answer your business phone/messages!! read more

Left me in a lurch. I chose them based on their amazing Yelp reviews, met with them earlier in the week and got an admittedly high quote but I really wanted this place cleaned well. They told me they would call Friday let me know the exact time they were coming, but it would be mid morning. I called at 10am just to check and see, no answer. I called several more times, left a message, and finally gave up at 2pm. We are moving in tomorrow and now no one is even remotely available for today. It wouldn't have been an issue if they could at least told me they couldn't make it or return any of my calls. Don't count on them. read more

This was my first time using a cleaning service and Nicky and her team are absolutely wonderful! I was in the process of moving and needed last minute cleaning services and Nicky had no problem scheduling my apartment to be cleaned for the next day. The day of, I actually needed them to come the following day because I was behind on moving. Nicky had no problem switching days and made things super easy and accommodating. The company's payment process is super easy to take care of as well and my apartment looked fantastic! Would use them again in a heart beat. read more

My wife and I hired White Glove to clean my house before our lease ended. Jasmine visited my house the day before the scheduled cleaning to give me a quote. I indicated that we needed a top-to-bottom move-out cleaning and that all of the items on our realty company's move-out cleaning checklist had to be done. I asked her if she was familiar with my realty company checklist and she said yes. She quoted me a price of $125, which I thought was fair. The next day WG wasn't on time and gave me a call about 20 minutes after they were supposed to be there stating that they were on their way. There was no apology. The two women (Nicky and another person) who came got right to work and were done after about an hour and a half. I thought that this was a little too fast to have done a thorough job. So I went over the checklist with Nicky and she confirmed that they had completed everything on it except for the windows. Before giving us our quote, Jasmine had asked my wife and me if we needed windows cleaned. We told her yes; however, Nicky said they don't do windows, frames, or blinds. I told her what Jasmine had said, and Nicky acted as though Jasmine wouldn't have told us that. After Nicky and the other employee left, I went over the checklist again and found numerous things that had not been cleaned or had been cleaned poorly. Just a few examples: the blades on the living room fan were dusty, there was gunk on the time of one of the showers, the baseboards had dust and/or dirt on them, some of the carpeted closets had not been vacuumed. I could go on and on. After I discovered all of the issues, I called Nicky. She was quite willing to come back the next day to clean the house again. I was pleased that she was so amenable, although apprehensive that if White Glove couldn't clean the house right the first time that they still wouldn't clean it adequately. The next day I gave them the move-out checklist and another list with all they'd missed. They spent another hour and a half or so cleaning the house. This time the crew was Nicky, Jasmine, and a man whose name I didn't get. As they were cleaning, I began going through the checklist and finding things that they had supposedly cleaned still dirty. For example, I pointed out to Jasmine that there was some grime on top of the refrigerator. She gave me a look like I was crazy and claimed that she'd be able to do that type of cleaning if she spent five or six hours on it. She then claimed that this dirt was a result of normal "wear and tear." I'm sorry, but dirt is not an example of wear and tear. Concerned that WG was either incapable of or unwilling to clean my house according to the requirements of the checklist, I began going through the checklist myself and finding issues, including dust on baseboards that Jasmine had just wiped (poorly). Either Jasmine or Nicky claimed that dust constantly falls in an "old house" like mine. The house is 31 years old, by the way; it's not Castle Dracula. By this point, Jasmine and Nicky were becoming agitated. Jasmine got so upset that she stormed out and spent the remainder of her company's time at my house sitting in their vehicle. Nicky seemed willing at first to try to do a better job of cleaning the items on the checklist, although at one point she said I was questioning her livelihood. I told her that all I wanted was a clean house so that I could get back my full security deposit. I also explained that White Glove had agreed to abide by the checklist and that they weren't doing so. Nicky and the other employee spent another 30 or 45 minutes cleaning checklist items that I demonstrated were still dirty. Nicky became increasingly upset and said that I was being unreasonable. I again pointed out that her company had agreed to clean according to the checklist and that it was actually her company that was being unreasonable. Before finishing all that needed to be done, she said she was leaving. When I asked her if granting me a partial refund was out of the question, she said, "you can sue me." I was pretty flabbergasted and somewhat shaken by how angry she had become. As she was storming out, I told her that she should think about changing the name of her company to "Gray Glove." She didn't like that very much, and I could hear yelling as she got in the car and while backing out of my driveway. As you can see, I had a very negative experience with this company. They did not abide by our agreement and acted very unprofessionally when I tried to hold them to it. (To be fair, WG seemed to do an adequate job with what I was consider light cleaning--tubs, sinks, floors, etc.--but I hired them to do something much more extensive.) Before leaving after the second cleaning, Nicky said I was asking her to be a "miracle worker." Absolutely not. I was simply asking her and her company to do what they said they would do. I recommend that you choose another company for your house cleaning needs. read more

First off, I'll say that I have no clue if they do a good job cleaning because we never made it that far. We called White Glove Cleaning because we're in the process of cleaning our house and needed the house cleaned before a showing. At first, they were very responsive. I spoke with someone who told me she could be out the next day to give me a quote and do the cleaning. Once I agreed, she came out later that day, but when she arrived mid day she informed me that she couldn't do the cleaning right then, but would be back later that afternoon. Consequently, I spent the afternoon waiting for them to show up. When no one had arrived by about 4:30, I gave them a call. No response. About 5:30 I texted, I got a text back about 6 pm letting me know that they planned to be out the following morning (a Saturday) at 8:30 am. Had I not called, I never would have known and would have just had someone show up at my door early on a Saturday morning. Given how unreliable they'd been, I decided I had no choice, but to stay up late and do the cleaning myself. read more

Excellent service, always on time and does a great job. Whenever we need to reschedule they are always accommodating. Occasionally something gets missed however, when I call they always get back to us and handle the issue promptly. I would give them a 4.5 but the option isn't available. read more