I was in the WHBM in Stuyvesant Plaza yesterday looking for a Holiday outfit and had the worst experience with Assistant Manger Paula. First, I must say that the sales associate Frauca who worked with me appear capable and pleasant, which is more than I can say for Paula. I was assigned (Frauca) who by the way did an awesome job with helping me put together an outfit that I eventually purchased but will return as a result of an horrifying exchange I had with assistant manager Paula. this all out of me asking a question regarding using a coupon $20 that was good for one day and was given to me as I entered the store. While checking out, another customer and I were discussing how much we loved shopping at WHBM but sometimes full price items can be a bit pricey (of which all my items were) so she offered me a 50$ off coupon of which I accepted and use as I was checking out. Paula interrupted as the transaction was taking place to inform me that was not allowed after the sales associate had already deducted it from my total bill. She went on to highlight in front of other customers in a reprimanding manner as if I was committing a crime to which I apologize and said I was not aware this was not allowed. Then as I inquired about my husband who was with me using the 20$ giving to me to purchase another item she then walk over and again addressed me saying "No" in a very treating tone "you already got over" to which I said excuse me? I don't consider spending almost 200$ for a skirt and blouse getting over! she continued to engage arguing that i spent 165 not 200 as if it matter at that point. All this instead of just saying no that is not allowed and moving on. I had to leave the store feeling berated an criminalized for inquiring on how I might best be able to take advantage of what the store had to offer regarding savings. I've never felt so humiliated as a paying customer in any business. Therefore after serious consideration I've decided to return items and take my business elsewhere, sadly ending my long standing relationship with this WHBM. read more