I will not recommend the membership program. I will say the young ladies whom conduct the massages,…read morenot professional at the front counter nor professionally while conducting massages- wearing gloves while get a massage; not professional at ALL!!

Nini was my massage therapist. She was so thoughtful, informative and sweet. She was extremely in…read moretouch with my , knots and other aches and pains. She even addressed my TMJ! Will def be back

I came to the spa to get a custom 60 minute massage, French gel manicure, and regular pedicure. It…read morewas a lovely way to celebrate my birthday and get ready for my wedding coming up :) Every time I visit the spa, it's a luxurious service, the staff are kind and welcoming, and the service is top notch work! This time I went, my service for my nails ran late than expected, so I ran late to my next appointment, but nonetheless, I really love the nails I had for my wedding!

My massage only lasted between 45-50 minutes on an hour appointment. Had to take a shower when I…read moregot home due to being saturated with oil that was soaking thru my clothes. Never received any time of treatment on my feet or hips

It's been a long time since I've been to Zare (pre-pandemic). I've had Botox and other facial…read moretreatments performed and always been happy. As I live/work in DC, Baltimore is a hike and after a year of monthly treatments it took its toll. I'm sorry there's not another place near where I live I would trust my face to.

I absolutely LOVE Zare! No matter how much time passes in between visits she remembers me and…read morealways ask about my children. she is honest, kind hearted, talented and truly cares about her patients. Since Ive started using her skin care line in 2021 Ive received so many compliments and my skin has never looked better! -Samantha Morris

Can't believe it took me so long to try this salon! What a nice, clean location. I liked that they…read morehad books of nail colors, which better represented the color outcome than looking at the bottle. The technician used a Dremel tool on my difficult nail spots, and that worked amazingly. Great price too- will definitely return and already recommended this spot to my boyfriend.

Excellent service. I'm not a regular patron of nail salons but had a painful ingrown. My nail tech,…read moreShanti was incredible. She understood the issue and took her time to help. Great service. Will return. ***March 21st, 2026 Update*** My feet are happy! No more issues all thanks to Shanti! She's incredible and very happy with my services at Vince Salon. Highly recommend

What we're not going to do is rewrite what happened to make this sound like a scheduling…read moremisunderstanding or a communication issue on my end. That was never the issue. Screenshots attached. I spoke directly with Dr. Hank before traveling from Boston about my follow up and additional treatment so it could be handled during the same visit. I then arrived and found out he was not there. Your office told me he was in training and couldn't get out of it. Dr. Hank later told me he had a plumbing emergency at home. Those are two completely different explanations, and that's exactly why this felt misleading. Dr. Hank's text that "if travel and provider availability are important factors to you" is frankly absurd. Travel and provider availability should be important factors to every patient. That is not some unreasonable or unique concern of mine. Whether a patient is local or flying in, clear communication about who will be available and what to expect is basic professionalism. There are plenty of aesthetic practices that can perform these treatments. That is not the point. This was a follow up related to treatment I had already done with Dr. Hank, which is exactly why I flew in. Trying to reframe this as though I should simply go elsewhere completely misses the issue. As someone who also works in healthcare, I find the nonchalant handling of this especially concerning. Aesthetic practice or not, patients still deserve honesty, continuity, clear communication, and respect for their time. What's most concerning is not that something came up. It's the inconsistent explanations, the dismissive response, and the attempt to minimize a very valid complaint instead of just owning what happened. That's not a misunderstanding. That's poor communication and poor customer service.

Customer service is 10 out of 10 Dr Hank walked me through…read moremy treatment plan and made me feel very comfortable!!

First time to this massage salon. It was a great experience. Staff are great. Very comfortable…read moreatmosphere. My massage by Lana was great. I liked it so much I sign up to be a member.

We were very satisfied with the massage--great experience overall!…read moreDefinitely will return

Pros: Private one-on-one nail appointment, not a crowd of customers in there the same time as me…read more.. but there maybe one other customer now that Helen's daughter is also working here. Cons: Prices were cheaper than other nail and massage spas, but now prices are creeping up. Some services that were included for free during a nail appointment are no longer free. Services are done in a house that is partially set up like a nail and massage spa. Gel and acrylic lasts, but regular polish does not last at all.

Great service and affordable. The owner/nail tech knows how to do nails. I got a gel manicure and…read moremy nails look great.