First it's South Puget Sound bank then buy outs Key bank etc..and whoever but turns into Chase. Ok…read moreeasy 45 years banking same building. Who uses checks anymore? Well I needed couple for nonsense things as all my banking is automatic. Flying Internationally for over 35 years I had to use auto payments for monthly bills of course. I retired but found out I may need to write a check. I am 59 and to you younger folks we had to write checks and use a mailbox to pay bills. Here we go folks I need a book of checks. "I have not wrote one for minimum 20 years" but first order checks don't arrive in my PO Box? So second box of checks sent to PO Box was delivered but I was not the person who received them from Post office box. (Buckley WA Post office pathetic) Now remember my account number changes for EVERY auto payment. I have now called twice to all my vendors. Trust me that was hours on the phone to add new account. Plus I am getting calls now and nasty emails why my account has no funds. now talking to a real person from the Philippines. 8 hours on phone EASY talking to vendors to change to new account numbers twice. Ok I ask for 3rd try on another book of checks. Understand I am frustrated calling all utilities and insurance and car loan payments etc.... And having to call with credit card to make sure my normal month bills are on time. Guess what I got my book of checks starting number # 101 ok folks you think that's going to be a problem? I just laughing as most younger people never seen a check and won't understand check number 101.

I have used this branch for multiple reasons over the last 6 months. The staff is always very…read morefriendly and have gone out of their way to assist me. I would recommend this branch to anyone who is looking for a national brand with a hometown feel.

This branch answered their phone before the 4th ring. They listened to the frustration I was having…read morewith an estate matter at another bank and got me in the next day for an appointment. Jeni McCurdy greeted me when I walked in, didn't make me wait, was courteous and kind as she helped to set up the estate account. She offered information I didn't know in an informational way, not condescending. I look forward to working with Keybank in the future. The other bank? I can't remember the name.... hmmmm.

From what I've experienced, for a small town, the lines here are big city long. I'm not going to…read moredock them any stars though because the staff is really friendly, and does everything in their power to get you in and out ASAP.

Worst bank ever. Only a fool would bank here. Don't even waste your time. They closed my account 4…read moretimes and never even said why. It's like banking with crazy people, a total clown show. Just save yourself the agony.

Perhaps the worst customer service I've encountered in my life. Client consultant was aggressive,…read moreargumentative and dismissive - will never step foot in this branch again. Family has been customers since 1992

My parents have been banking with Columbia for as long as I can remember so i thought I'd do the…read moresame since it's right in town. I've never had a problem with any lady's that work there until this lady with long black hair got hired there. She's always so cold and rude! I've literally never seen her smile! Horrible customer service! I usually just brush it off and say whatever let it go but I'm actually tired of it now. If you are thinking about banking here don't!!

The management sucks customer service is bad here this is the worst bank I been to if you going to…read morethis bank keep driving pass it to bonneylake they have much better service and the management is amazing.

So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.

I can't believe that anyone would bank outside of BECU. There is much to say about the great…read moreservice and awesome services provided to members, but what has made me a loyal BECU customer is the feeling of individual recognition and support. Customer service is top notch, if you need to dispute something with a vendor- BECU has your back 100%. I just love this banking institution. Thank you BECU for your service and friendly manner,

BECU used to care about their members. Now they have no compassion. I will be finding a new bank…read more You have locked my funds and made me unable to use my funds for the last time. They treat everyone like crooks and I have never done anything to steal from anyone. Unacceptable.

Marina at Chase Bonney Lake is not helpful at all and has been very unprofessional. I booked my…read moreappointment through the Chase Bank app the day before, but she called me today at 12:15 PM to tell me she needed to cancel my 1:00 PM appointment. She called me three times today, first asking for my information over the phone, which was already a red flag. After checking online, she said everything was fine. She then called a second time to confirm I had all necessary documents, which I confirmed. Not even ten minutes later, she called a third time to cancel the appointment altogether. This is extremely rude, especially to a loyal customer--I've been with Chase for over 10 years. She doesn't respect people's time and seems to assume everyone is just sitting around doing nothing. Her customer service skills are terrible. If you see she is assigned to assist you, I recommend canceling or requesting someone else. My experience was very disappointing. She either needs to improve or find another job.

The lighting at the ATM needs improving…read more The parking lot and road leading in to this bank gets overcome by McDonald's customers next door, which lacks a reasonable drive thru lane, so come here via the alternative route in.

I've been a customer of Bank of America since 1978 and this branch for about 6 years. After…read moreyesterday's visit it's time to close my accounts. My need was a very basic notary signing. I had tried several times to make a appointment online. The website had errors. Tried to contact the ranch via telephone but no answer and no ability to leave message requesting a return all. Finally decided to hop into the car and drive to the branch. Big mistake! There was one teller, and one staff person seated at a 'business' window. I inquired about notary services and was told that the notary was busy. I inquired as to how long the wait might be and was told they had no idea. It was suggested to make an appointment online. I informed them that I had already attempted to do that both both onine and by phone. I decided to wait this out and see where it went. As I waited I placed a call to BECU to inquire about their services. After about 10 minutes, a staff person approached me and said two bankers were notaries and both were unavailable. This was a different message than what the lobby lizard had stated. Whe I stated the matter of my document, it was determined that they couldn't sign a real estate document. Very disappointing and time to move my accounts. By the way,the licensing agency around the corner was amazing!

I have been a customer since 1992 (32 years). I consistently have problems with this branch and…read moretheir lack of customer service, but my local branch closed and this is the closest available location. I initially noticed an elderly gentleman in front of me who withdrew $4,000 in cash from the teller window and the teller didn't bother to count it back to him. He stood, embarrassed for holding up the line to count it back to himself. Her response was that he didn't ask for it to be counted back. After being told to go wait in the lobby someone would be with me, I waited more than 30 minutes past my appointment time (plus I was 25 minutes early). After nearly an hour sitting in the middle of the branch, not one person acknowledged me or asked me if I needed help, or even why I was sitting there. I had my 13-year old son, who was also tired of waiting. I could watch 3 employees sitting in their glass offices, where I was clearly visible and waiting. At 2:30, I asked an employee who referenced back to me why I was there, and remembered from looking at appointments earlier in the day. When she was unable to help me, she called out the manager who had such a lack of empathy her tone of what she couldn't do for me, was astonishing. The branch manager told me I needed my grown children and husband present to change my name on my standalone account, because other accounts were tied to mine. She said everyone had to "agree" to my name change. Which is ridiculous. She is not GRANTING me a name change, it is merely UPDATING the name in their account to my new legal name. She gave vague excuses on IRS rules, which was interesting as I updated my information at the credit union next door without an issue. She seemed to not care that I was frustrated over taking a day off of work and waited unacknowledged in her lobby. She did offer to close all of my accounts for me, even the accounts I am not primary on... yet would not, update my legal name (with all my documents in hand). Clearly she sets the tone for the staff, and I will not be returning to that branch. I don't care how convenient BOA is, your lack of customer service has finally lost this long-time customer. As a note: you can update your account information through calling customer service and mailing in paperwork. I didn't have to take a day off work, or waiting in their lobby. BOA website makes it seem as if "making an appointment with your personal banker" is a good option. My recommendation that you only make an appointment at Bonney Lake BOA if it is your ONLY OPTION. good grief.