If I could, I would give this office a no star rating. The only positive part about my experience…read morewas speaking with the kind receptionist and my amazing nurse. The doctor herself was judge mental, rude, and not helpful what so ever. I have never been so disappointed in a new doctors visit before. Not only was she over an HOUR late (did not apologize for running late), she said she would prescribe me antibiotics for my painful ear infection, and she failed to call those into the pharmacy before her practice closed on December 29th (when my appointment was). Because she failed to callI I won't get my antibiotics called into the pharmacy until Dr. Susan Guentzel returns to her office on January 3rd (I STILL AM IN PAIN FROM EAR INFECTION). If you have the option of going to another doctor, MAKE SURE TO DO SO...Dr. Susan Guentzel isn't even worth a 1 star rating.

Please don't take your loved ones here. Having had previous UNWANTED thoughts and attempts of…read more self harm and being new to chronic pain, I thought I was given different orders by Dr as to what I was allowed to do at a test. When i panicked out of EXTREME FEAR and called my dr office multiples times to get help I was hung up on. Told I could not send my Dr a message for clarification because of a policy I was never told about. And then had the cops called for trying to have a voice in my healthcare and accused of harassment!! For being terrified of the unknown as I am still learning. I had just been told the week before by THEIR DR , "thankfully WE are far enough in technology you won't need a heart transplant ". I'm 41 with kids. My mind was already overwhelmed and they didn't care. I truly believed the dr was aware of my med record and gave me permission to do something else for LITERAL LIFE SAVING MEASURES! I had told her the mental part was overwhelming and I BEGGED for help. For their office staff to treat us this way. Thank god I had someone to run to support me after I was home. I was not in a safe mental state. BECAUSE OF THEM. They weaponized my fear and desperation to get medical help and called the police on me!! Your health means nothing to the office staff. Sadly the drs have to pay for their actions by reporting on their medical license every month until someone takes accountability. They literally sent me a letter WEEKS later releasing me as a patient with the drs signature. Meaning she is signing off on the behaviors. So I will report their license every month evry way I can.

I see Dr. Helen Preston and I find her to be extremely thorough, knowledgeable, and attentive…read more After moving from the Midwest to the Crestview area, I was nervous about finding a new cardiologist. Since I needed a sleep specialist as well, Dr. Preston was an easy choice. To say I was relieved when I met her would be an understatement. I trust her and the staff implicitly and have always had a good experience.

I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

Office staff very rude and unprofessional! I was out of town and needed to speak with my doctor…read more.. I was told if I wanted to talk to the doctor I would come to the office. This office is disrespectful to their patients! They ignore their patients. They say they offer telehealth but I was told if I wanted to speak to a doctor I would come to the office, the doctors were busy taking care of patients that did come into the office. I have never been treated so bad by a doctor office... Then they do called fired me cause I got angry! I don't understand how a so called doctors office could care so little about their patients. It's very disturbing how this doctor could let such unprofessional behavior happen but guess the doctor doesn't care either! Beware of this doctor office!! If you don't act the way they think you should act or you speak up! You will get FIRED! And yes they send you a letter firing you! Just don't use them and save yourself the headache of having a doctor you can NEVER GET IN TOUCH WITH!!!

Never thought that anyone would use Yelp to find a doctor. My brother works here as does his wife…read more I was just messing with him and don't want anyone to not use their office. They took good care of me for many years, and I am still alive.

I have been a patient of Dr. Reed Harned since 2001. He has been consistently professional, caring,…read moreknowledgeable, friendly, approachable and patient oriented. He sets the bar extremely high for all the physicians I had encountered (both military and civilian).