excellent service. i had a issue with renewal. The staff for Thompson State Farm insurance were…read morevery helpful

I have 2 small businesses with tax issues from last year. My request is Urgent,…read more They responded with "it will be 6 months before we can look at your file." Obviously not a good match. Since I have nothing to say, I've said nothing. But. They have harassed me for a review.

I want to update my review with additional information…read more Shortly after I posted my review, I received a call from Dana. She wanted to check whether I had received an email from Samantha so she gave me a name to search for. I found it so I pointed out that the email did not give any indication of a business response and I was waiting for a phone call, not an email as Sue had promised. This company has good intentions but poor communication issues. Dana seemed unaware that her folks could text so I pointed out that the text messages (through Yelp) had been flawless. I told Dana that I would upgrade my review from 1 to 3 because of her follow through. Dana waited a reasonable time before making a follow up call. She asked me if I got her emails and I said no so we did the search thing. I searched for her email and it came up "Executive Assistant". Talk about a spam flag! Sorry Dana, that's an email I would never open without an advanced "heads up" warning.

We use Lakeway Insurance group and love the attention to detail, the honesty and value of the…read moreAgents. Any questions arise, you can count on them to have answers for you quickly and without hesitation. We were surprised how affordable they are with our home, auto, life, boat and golf cart we decided to give them our commercial business as well. give them a chance, and be impressed.

I was a little hesitant in moving my Insurance after years of entrusting another agency…read more When I found I was overpaying for so many years, it has to be one of the best and easiest decisions we have made. Lakeway Insurance Group has been a blessing every step of the way. Keep up the great work! You can put it off for another year, or save money now and have some money left to take the kids somewhere fun. J.L. Stevens Heaven's Best of Travis County

I have been a client of the Knox Agency for 4+ years. I use…read morehim for both my home, auto, and business (HOA) insurance. He always gets me the best deal I can find that has great coverage with reputable companies. He is always quick to respond to my questions by email, phone, or even in person when needed. He is ALWAYS courteous to me. As always, if you are courteous to a person, you will get that right back. (and vice versa) I am not sure what the previous reviewer is talking about. Getting any insurance involves a credit check to get quotes, pure and simple. Anyone with car insurance knows that. You need to give your SSN or taxID to get that done. If you called him (and not the other way) and then were worried about giving your info out, you should have immediately asked to go to his office and meet him person. Otherwise, you are just wasting both your time and his time. From my experience, John has been beyond outstanding in his customer service and my insurance bids are small, so I know he is not making much from me. He is just doing his job the way I expect. Correction, it is beyond what I expect in today's world.

Wow, what a surprise. After a nice conversation with John of about 10 min he asked me for my…read moresocial security number. I wanted his information first... he hung up on me. I called back and asked "did you just hang up on me?" and he, without letting me explain hung up again. Said I was brow beating him? What? I just wanted to confirm who he was... Ok, not sure how that happened? Maybe he was having a bad day, but until I verify who I am talking to on the phone I don't give a social security number. Advise to proceed with caution! If he is this moody and will hang up on a potential client... scary... Cheers!

I found Paul via nextdoor, he was highly recommended by a lot of the neighbors. I gave him a try…read moresince I had a problem with my previous tax return. He fixed my IRS problem for me!! He is very friendly and knowledgeable. His working hours is very flexible, especially my husband and I both work full time with kids. He came to my house to drop off the docs on the weekends! While he was working on my 2019 tax return, he always emailed me for my status and kept me on track, he seems very organized too!! I got A+ service from him! I have never received such service from other CPAs before. I don't have to bug Paul to finish my return, he is fast!! I'm happy to find him to be my CPA!

Paul Matthews has been a godsend since we began working with him after moving to the Austin area…read more He is knowledgeable, trustworthy and easy to work with. A CPA and CFA, he takes our rather complicated tax return and works his magic. We highly recommend him to anybody who does not want to deal with tax forms and all other stress created by government regulations during the prettiest time of the year. You will not be disappointed.

Hands down best bookkeeping/financial firm for small business owners. The customer service is what…read moresets Financial Foothold apart from the rest. Very fast, friendly, and my books give me much needed clarity on a monthly basis.

We've used Southwest Bookkeepers for years and have had a great experience. They are easy to work…read morewith, very responsive, and offer great customer service. I would highly recommend them! They are honest, and do an outstanding job!

I proactively reached out to Texas Associates Insurors for them to quote for liability and D&O…read moreinsurance for our HOA. Well, they must be all good....because the gentleman (actually, I think he was a Sr. Partner in this firm.....) who responded to my original email wasn't really interested in any new business (or at least doing any work for a new account - or even assigning an agent to follow-up). No follow-up. No offer to come out an look at the Common property, assets, etc. Oh, and did I mention that I made this was EASY AS POSSIBLE FOR THEM - as I had send them OUR CURRENT POLICY - meaning it would have not taken much effort at all. In my book, if an insurance company is lazy on A REALLY EASY QUOTE, then you probably shouldn't expect much from them when you really need them, If you need new insurance, don't bother.....these guys are all good.

TAI has earned a 5-star review for their excellent customer service. ...Or in this case, great…read morenon-customer service. I needed very specific event insurance that I had been unable to find anywhere, and upon reaching out to TAI I was informed that they also don't provide that service. However, instead of turning me away (despite my inability to bring them business) they still figured out my needs and then directed me towards two options that do provide exactly the insurance I required- and at a great price point! Thanks again Ronda.

Boy do I hate trying to navigate health insurance options. The folks at Goldstein Insurance have…read morealways been incredibly helpful in explaining the options and getting us into the best policy for our family.