Took the Porsh to have it washed, upon service hitch cover plate was blown away which was confirmed…read moreby Ayonna Taylor ( General Manager)who seen it in the video. Told me that it was loose, which is not the case since the car just had full inspection done prior to wash. Hitch cover has a hock in the back so that could not happend. Gave my contact information so they can reach out to me by closing time which is 7pm 9/6/25. No call or any help was provided or somekinda resolution. Extremlly dissapointed by the General manager not caring about there customer. Since I was not the owner, I had to pay for the damage out of my pocket, which the general manager knew. Please do not go there, if you vallue your car.

This is the cleanest Mister Car Wash I have been to in Houston! Plenty of space to vacuum your car…read moreand the staff was super friendly, too.

Good car wash with good vacuums and towels provided. No…read morelonger give dash wipes price has gone up since we started using them. Staff always friendly.

I used to love going here, but the attendants these days just annoy me. I swing by once every 3…read moremonths and they try the aggressive sales thing on you. They walk up and say "What membership would you like to start today?" I say none. Then they act all flabbergasted. "Sir you know that if you come X times it's pays for itself. I don't feel like justifying my reasons why. Then they say, "Well, I personally suggest you get the premium wash with wax and tire shine and blah blah blah. I tell them I just want the cheap one because all that stuff washes away immediately. Then they proceed to judge me because I only get the most economical option. I just never leave feeling good.

DO NOT GO- THEY WILL NOT HOLD THEMSELVES RESPONSIBLE FOR CAR DAMAGE…read more I was loyal to this car wash since they opened and have spent hundreds of dollars. My side mirror was broken in the process of the car wash and of course they did not want to cover any damage. The team leader "Michael Scott" begged for a 5 star review before the car wash. Once I got done with the wash I stepped off the car and see the damage, the entire thing was broken. The claims department was not helpful, Lizeth Callender Claim Specialist Lead was useless. They could not even refund the money for the car wash. Save yourself the trouble.

I just washed my car at your place, but there are still glaring cat prints on the hood even after…read moreit got cleaned. I asked a staff member if I could go through again, and she flatly refused unless I have the unlimited package. This is unacceptable, as I paid for a spotless car. I have 3 cars and only got the package for one. If this issue isn't resolved, I will be forced to cancel my monthly plan and look for service elsewhere. Let me know how you're going to fix this. Thanks.

Beware! Despite this carwash displaying signs stating they…read morewill take responsibility for damages, they will Not. After weeks of calling and to speak to someone in Claims, they gaslighted and said they've been trying to reach me. Their wash damaged my bed cover, it now leaks and won't roll open or close with ease anymore. These people don't care about your personal property, they're just out for profit. Yelp wouldn't let me add a photo of the email exchange, so here's the text: IR: 5014 Adriane [last name retracted] Automotive Moses [last name retracted] [email retracted]@bluewaveexpress.com Jul 19, 2024, 3:55PM to me, Claims Greetings, I am reaching out to you from the Clearwater Express Car Wash Claims Department. We have tried to reach you by phone but, unfortunately, been unsuccessful thus far. I'd like to speak with you at your earliest convenience regarding your damage claim. Please contact me at 346-357-[last 4 digits retracted] or by emailing me at [email retracted]@bluewaveexpress.com. Thank you and I look forward to hearing from you, Moses [last name retracted] Claims Specialist Clear Water Express Car Wash Adriane [last name retracted] [email retracted]@gmail.com Jul 20, 2024, 12:20AM to Moses, Claims Hi, I've received no call from or contact attempts from y'all other than this email you sent in which I am responding to; rather I have called multiple times since the incident trying to get a response, so thank you for reaching out to me after so long. Can you please tell me what is the status of my claim? My bed cover is damaged from your carwash and I'd like this issue resolved as soon as possible. Many thanks, Adriane Adriane [last name retracted] [retracted]@gmail.com Jul 30, 2024, 12:21PM to Moses, Claims Afternoon, I returned your call and left a message last Tuesday July 23, and haven't heard back from you. The lack of communication over this incident is frustrating and it is increasingly clear that you will not make this right. It is sadly evident that you do not honor the values stated on your website https://www.clearwaterexpresswash.com/about/ Your carwash caused this damage to my bedcover, which I can no longer trust to serve its full protective purpose https://www.pace-edwards.com/product/switchblade/01t8W00000651g5QAA?year=2022&make=Ford&model=F150&bed=66%22%20%2F%205%27%206%22. I work hard to take care of my assets, and I am not wealthy, especially in today's economy.. I worked hard to save up for my truck, and worked hard again to save up for the purchase of my bedcover to help protect anything I need to. And I work hard so I can spend money driving to your car washes to support you and to maintain a membership with you while taking care of my asset. I cannot use my bedcover because it leaks and is causing a HUGE and FRUSTRATING inconvenience. I want you to know I am disappointed that you can just write this off and not take accountability over someone's hard earned property. I will be blasting y'all with poor reviews to caution others about your poor practice, and cancelling my membership because you are untrustworthy and do not care about your patrons. Adriane

My cars were always washed at home, but the SUVs are too big for me to reach some places plus I'm…read moregetting older. The wash not only does a good job, but it is a huge time saver. The staff was friendly and helpful, and I now have clean cars all the time.

Love this wash, but it's time for some new towels, make sure the air hoses are the longer lengths,…read moreand make sure all the vacuums work.

I have been going to this car wash for about a year. They implemented this new wiper cleaning…read moreservice by their employees before you wash your car. An employee broke my back wiper and I didn't notice until | arrived home. I went to complain the next day. The manager (Josh) was unprofessional and stated it was loose before I went to car wash. My wiper was perfectly fine before and I never had issues. He didn't try to help me in any way nor did he try to be empathetic to my concern. I ask to see the camera and he refused. All he did was try to convince me that my wiper was broken before I got my car wash. He was extremely rude, arrogant and had no intention of helping me instead trying to prove it was broken before I washed my car. Actually, the employee broke it right before I washed it. I was so upset. I could not continue to argue with the manager. He was condescending and did a poor job at trying to address the issue. I canceled my membership. I will never go back to this car wash. The new system is a liability. As Josh stated it began two weeks ago. No one should touch your car unless you give them permission. This was my first experience with that service and it will be my last car wash at Clearwater. If you do use this car wash make sure they don't touch your wipers before you go to wash your car!

My first 6 star non-food review!!! Y'all. Seriously. So let me tell you a short story:…read more 2017 Yukon XL, myself, 1 manly husband, 2 filthy kids, 3 miniature donkeys, 1 goat, multiple chickens, 2 regular dogs, 1 prairie dog, 1 cat and a partridge in a pear tree. There are fragments of each of those listed, plus food particles, toys, farm grossness, the remnants of a 9 state road trip to the Smoky Mountains and one extremely dusty business trip to the hill country for a quick deer hunt. Ew. Sans a carpet cleaning because I have the WeatherTech mats and my car is only a few months old, clearly I needed the most expensive, most detailed, Big Daddy wash (whatever it's called, it was only around $120).......... Not only could I have licked my floor mats when I picked up my car from Star Hand but I could have licked my tires, fender wells and steering wheel. Would it have been weird? Yes. But I could have done it. My car was far cleaner than the day I purchased it off the car lot and to be honest cleaner than ANY car I've ever purchased off a car lot. They cleaned UNDER my WeatherTech mats and pulled up all my seat protectors, cleaned underneath them AND cleaned the seat protector. WHO DOES THAT?!?! ADDITIONALLY, they stayed after-hours in order for me to get there to pick up the car AND had a smile on their faces when I finally got there to get it. Bottom line: the best car detail I've ever seen or experienced. Some of the nicest people I've ever dealt with and the most affordable car detail I've ever gotten. WINS ALL AROUND!!! P.S. This place is totally worth traveling to in order to get the best car clean of your life. I'm recommending Star to my all my Woodlands and Brenham/Navasota people.

This is a locally owned shop. Nothing fancy here but the owner is friendly, knowledgeable and the…read morestaff did a great job on cleaning my SUV. It was a rough job b/c kids are hard on the SUV. $40 to clean the inside and out. Happy customer!

These folks do an incredible job. I just had my F250 Super Duty washed, outside only. Looked better…read morethan it did on the dealer's lot. Great job.

This place is not worth the money. They charged me $70 and didn't even clean the running boards…read more When I commented on the missed parts of the exterior they wanted to charge me extra to clean the running boards. They do not clean anything on the inside. When I inquired about this they offered to detail the inside for an additional $70. This service was no more than you get at Clearwater carwash that you drive through and vacuum out yourself. Save your money. It's a disgrace to call this place an Auto Detailer.