1. Whitfield County Dog Pound

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    Dalton, GA

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    Whitfield County Dog Pound

    1.0 (1 review)

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    3 months ago

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    PetSmart

    PetSmart

    (9 reviews)

    Took my Schnauzer in today to be groomed. He is taking meds that make his beard sticky. Time before…read morelast at his grooming they cut off his beard. His vet suggested I find a new groomer. But Pet Smart head groomer apologized and ask me to come back. I did and they did a great job. So today I took him back. I told the girl at the counter that I did not want his beard cut off. Another lady there took over the conversation and was very rude. End result, Seamus did not get a hair cut. Another result is I bought all my pet supplies at Pet Smart but NOT anymore.

    0/5 Took my cat to get her nails clipped and to get some…read morenail caps put on, no problem! Well I was so nervous for being 5 minutes late for the appointment, but ended walking around sweating in that hot store for half an hour after I got there before she was taken back. Not 5 minutes later, Andria S. called me asking me if I was still in the store, I was, she says that my cat had scratched her with only one nail clipped, that she could not finish the appointment and that I needed to come back to the grooming desk to pick her up! *sarcastic gasp* Wow!! I am shocked!! My cat scratched a complete stranger that is clipping nails, which she hates. I felt a little sorry about her getting scratched, but that's part of the job when you work so closely with cats. It's your job!! Then, when I get the counter at the grooming center, my cat is in her carrier which is sitting on the counter COMPLETELY ALONE!! Seriously, you left her sitting there for anyone to walk by and just pick up her carrier! Andria S. the highly recommended and beloved groomer couldn't even wait the 2 minutes it took me to get to the grooming center, and speak to me face to face- like a decent human being!! No she had already started working on the next pet on her agenda! DO NOT RECOMMEND!

    Zutilla Pet Clinic

    Zutilla Pet Clinic

    (5 reviews)

    I've been to a few vets before, but this is the first Clinic whose Dr. actually listens and takes…read morecare of pets. My dog is getting the help he needs, thanks to this pet clinic!

    HHorrible experience. My ex and I co-parent our dog, and she and I are on wonderful terms. I set up…read morean appointment and requested pain evaluation and anxiety evaluation as the dog is 10 years old and has worsening hip dysplasia and recent housing changes have caused her anxiety that's causing her to lash out at other dogs in the household. I have a behaviorist that is coming to the house to evaluate the situation between the dogs and make recommendations, and she asked that I have a pain and anxiety evaluation before her visit to the home. I made it clear that I could not make it to the appointment due to work and that I'd be having my ex bring our dog in, and to reach out if they have questions. They weren't allowed in the building due to construction, even though other dogs were coming in and out. They waited 45 minutes on the sidewalk for a tech to come out. Didn't even see the doctor. The tech did not evaluate for pain or for anxiety. The tech did not call me with questions that my ex couldn't answer. No evaluation at all, just wrote prescription for heartworm and flea & tick meds and sent them away. I called this morning to ask about the situation and spoke to the very tech that visited them on the sidewalk. He ignored the fact that I set up the appointment and made very clear what I needed at the appointment. Instead he kept reiterating that my ex didn't have all the information to questions that he had. He ignored that I had made specific examination requests. He ignored that I had already mentioned that I have a behaviorist. Regardless of what I said, he kept falling back on his own assumptions. Rather than listen he chose to be rude. We will no longer be visiting Zutilla clinic, which is a shame because previous visits have been great. This place has gone down hill significantly. Customer service be damned.

    Whitfield County Dog Pound - animalshelters - Updated September 2026

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