Whitlocks carry only high quality machines & products. They supply top notch classes to help new buyers be successful. I'm still learning! Todd & Lynn are wonderful to work with...so personable. Their prices are very competitive & customers travel from long distances to experience their customer service. I recently purchased a Handi Quilter Amara with Pro Sticher. It is my 3rd machine purchase from Whitlocks Sewing Center. They are truly wonderful. read more

Whitlocks - This is my HQ Amara 24...love it! - Sewing & Alterations Near Me - Salem, Oregon

I went in today with 2 broken sewing machines that I broke by just being uneducated about my machines and what they could handle. I was prepared to spend big bucks to repair them, but Lyn fixed them in just a few minutes and, more importantly, showed me things I didn't know so I won't break them again. Lyn, you are a lifesaver! Thank you SO very much for getting me squared away and sewing again read more

I would recommend these nice people for your sewing machine repairs. Very kind, fast and very affordable.

I had something wrong with my sewing machine. I took it to see Chas Burke who I had sent some emails to explain to him what was wrong. He fixed my sewing machine in a few minutes and did not charge me for the work on my machine. I haven't had anything like that happen in a century. I will always use their company. Everybody go and see them. They are awesome. At least 10 stars. Thank you so very much. read more

From our first visit to Whitlocks to the pick up of our new Miele vacuum things went wonderfully due to our salesperson, Maria. She was so friendly, very knowledgeable and not pushy at all. Maria spent alot of time demonstrating different machines, showing each feature we might like. When we made our decision she agreed she thought it suited our needs. We highly recommend Whitlocks and our great sales person Maria . Arnold and Laura Phillips Salem, Ore. read more

I had a clogged central vacuum system and had called Whitlock's for help since I didn't get the help needed from places in Albany and Corvallis. Jim Marion/Whitlock's took the call and said he could help. He came out to my house on Saturday, October 5, 2019. He was very thoughtful and professional and examined the clogged situation. He was able to unclog the whole system and said there hasn't been a system that he couldn't unclog. It had been 1 1/2 months since the clog happened and I couldn't use the system. I am so grateful to Jim for his work and attitude. I highly recommend Jim for his knowledge, his can do attitude, and professionalism! read more

I am so thankful I bought from Whitlock's. True to their word, Todd repeatedly offered superior and patient customer-service. I am thrilled with my machine and HIGHLY recommend this locally owned and operated mom and pop operation. You should be very proud of your business! read more

I purchased a Janome sewing machine for Christmas and received a complimentary lesson on the use of the machine. Yvonne was my instructor, and she introduced me to the incredible features of the machine with logic, patience and humor. Yvonne was so reassuring and knowledgeable that I am now sewing for the first time in years. Thank you Whitlock's and Yvonne! read more

What an honest group of people! Honest appraisal of my vacuum, and then provided a loaner vacuum while my new parts were being ordered. Jodi also called me several times to let me know the status of my repair, and ultimately order. Thank you, Whitlock's. Its nice having a place you can trust! read more

Great place for all of your direst vacuuming needs. Huge showroom, great prices and knowledgeable staff complete the trifecta of win. read more

Whitlocks - Sewing & Alterations Near Me - Salem, Oregon

I bought my daughter a Handi Quilter Avanti five years ago. It has been in for repairs more than at home. We finally found out it was defective when delivered. The computer has never worked and they now say they "had to replace some cables" we will see if it works now. I cannot recommend Handi Quilter or their Customers Service. read more

Just earned a customer for life. Our trusty vacuum was no longer doing the job despite a thorough cleaning, replacement of brush and fresh bags and filters. Getting ready to bite the bullet and get a strong but simple upright, and went into Whitlocks for some recommendations (have a beast of a dog that sheds like crazy). The owner Lyn McPherson served me, took the time to assess my needs and show me two nice machines that would do the job, and then some. Even he realized they were overkill for our simple needs, and started to question me about our existing machine. After some thoughtful trouble shooting he suggested I try one more thing I hadn't tried- and voila- it did the trick. Old machine is as good as new. That's service! I'll definitely stop in and get all my bags and belts from them. Doubt I'll need a new machine. read more

Made many purchases from Whitlock's over last 20 years. Three years ago I took my Serger in for servicing, Whitlock employees lost it, misplaced it. I have continued to call monthly from that point on, until a few months ago, checking if they had located my lost Serger. A manager happened to answer phone call on my most recent contact, he would call me back in a few days. Amazing that he found my machine buried in an attic(or basement)storage. My reward for receiving machine three plus years after Whitlicks losing it: Free check-up/repair. What would other owners have done? Was this an acceptable offer? Could thread have been included? How about a new cover that was not with machine when they found it? I do have to say the manager was kind, and polite. read more

I purchased a new top of the line sewing machine from a dealer in my home town. From the moment I took it out of the box, I had nothing but problems with it. I took it into the local dealer that I purchased it from several times for help, each time to be belittled and made to feel as if the problems with the machine were my fault. They were unwilling to help me get these problems straightened out. So I brought my new machine into Whitlock's with a list of the issues that I had been dealing with to see if they could somehow help me. Whitlock's staff all went above and beyond the call of duty. They called the dealer for me and arranged a replacement machine to be sent. They communicated the progress with me regularly, and treated me with kindness and respect from the moment I walked in the door. Due to their outstanding service, Whitlock's has gained a customer for life! Jody Bowyer read more

We took our Oreck in for service this summer and the put the wrong bag in it so everytime we vacuumed it was blowing back out. Will NOT use them again. read more