Western Hot Tubs and Supply is great! Family owned and operated business and they absolutely go the…read moreextra mile! They have a great selection in their store and also have supplies for all your barbecue needs!

Very knowledgeable, friendly and personable family owned business. I definitely recommend them!…read more Andrew knows his way around a hot tub, not only did he fix our hot tub, he took the time to explain, and show us exactly why it wasn't working properly. Top-notch service! Honorable mention: the delivery team is amazing! Very friendly and easy to work with.

I will start out this review, stating that Scott is a nice guy. I am giving him two stars; one…read morebecause he is nice and the second because he seems knowledgeable. We had him come out for a diagnostic on September 15th, that ran us about $220. Scott charges by the hour and our diagnostic ran a little over an hour. He diagnosed the problem (leaky pipe) and told us that he would send a link for us to pay for the part. After some time of not hearing from him, we contacted him, he sent the link, and told us it would be 1-2 weeks for the part to come in. After a week or so, we called/messaged him to check on our part. It was a week of phone tag and waiting for a response. He told us that he had our part and gave us the "go ahead" to drain the tub. He then texted back a couple hours later, after we had drained our tub, stating that he thought that we were someone else and was still waiting on our part. He responded back October 8th stating he had the part and scheduled us for October 16. He cancelled last minute, stating he had another job that ran over and scheduled us again for November 6th. He showed up late, at dark, took time to set up lights (keep in mind that he charges by the hour) and removed foam from around the area he needed to work. After an 1 hour, he stated that he couldn't finish the job because he needed help to get to where he needed to be. He scheduled us again November 8th. He showed up again with help, after dark and told us he forgot the part and would have to reschedule with us on November 10th. He didn't show up on the 10th because he had another job that ran over. He then texted, stating that he wanted to "prioritize" us and give us our own day and time needed to finish repair, which he estimated would take two hours. He scheduled us for November 18th at 12pm. He showed up at 2:15pm with a new employee who refused to help him lift the tub, the whole reason he rescheduled with us. He forgot a part and left at 2:45pm but returned to finish the repair at 3:15pm. He spend maybe 30 minutes working on the tub, fired his employee on the spot because the guy stood there, refusing to work, left to take the guy home at 4pm and returned at 5:45pm. When he returned it was dark (repairs take longer in the dark) and he completed the repair at 7:45pm. The amount of time he collectively spent actually working on the tub was 3 hours and 30 minutes (11/6 for 1 hour and 11/18 for 2.5 hours). We know this because we have a camera pointing in the direction of the tub that time stamped when he came and went and we were home during both appointments. Before he left, we asked him how much time he would be billing us for. He stated, "I'm only going to charge you for three hours (this was including an hour from when he came out to remove foam), even though it was a lot longer because I know it's taken a while to complete the repair." Yes, his equipment was at my house for about 6 hours on the 18th but the actual time he worked on the tub was 3 hours and 30 minutes. It's not my responsibility to pay for errands to pick up forgotten parts or driving your ex employee home. He charged us for 3.5 hours of work, which we paid. There was no discount for inconvenience, which is fine but don't tell me one thing to just turn around and do something different. The tub was finally repaired after two months. We were instructed to wait 72 hours before filling the tub to allow for the silicone to dry. We got it filled and went to plug it in but the cord kept tripping. When we started this repair it was hot and sunny. After we were instructed to empty the tub, it sat empty and unplugged for about 6 weeks. The weather changed and it started to rain. We attempted to keep the cord end away from rain water but unfortunately moisture made it into the cord because we couldn't keep it plugged in, due to the tub being empty. We ended up having to replace the hot tub GFC cord. No, we did not hire Scott to do this. This repair shouldn't have taken two months to fix. He shouldn't have shown up after dark to attempt the repair on multiple occasions, which absolutely added more time. He should have prioritized us from the beginning. He fixed one problem, just to add a damaged cord that we had to then turn around and have repaired for an additional cost. Very frustrating. He is a very nice guy but not reliable. I would not recommend.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

I am very impressed by the whole of the KROC Center. The entire place was not overcrowded, and it…read moreis very large and open and the signage seems to be accurate. The staff are very helpful at the information desk. The equipment seems well maintained, and the locker rooms for the pool were clean, with staff that were very on-point with help to procure changing rooms. I hope to try out some of the classes and get to know more people. I am happy to have become a member.

Has really gone down hill. Slide and diving board never open, even after you call and they tell you…read more"slides open". I'm a 65 yr old Grandmother who wanted to watch her grandkids swim, $17.00 for me to go inside and sit. Not again.

Absolutely love this place very very honest owners!!! I got a swim spa from there and they were…read more100% honest and on time!!!! I would definitely recommend this to anyone!!! Five star plus company!!! Thank you very much Adam!!!

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

We sprung a leak after 10 years! We checked with Spas of Oregon about a repair since that's where…read morewe bought our spa. On repair day, Russell ( the amazing repairman) called to see if he could come by early. That almost never happens! He fixed the problem, made friends with our dog and the charge was reasonable. No complaints at all.

Scammers got h2o tested here they said high metal count. Sold me 3 bottle at 28.00 each and told me…read moreI needed to buy a new filter. They would sell and install for 1500.00 and before that they wanted to rent a filter to me at 125 a day. I spent 200 for the metal problem. Same day I took my water to Leslie pools and they tested it and my metal was fine just an algae problem. I bought 30.0 worth of stuff from Leslie pools and three days later we are swimming. I don't trust northwest pools at all and the female that works there is very crabbie

I made an appointment, which he forgot about, and then he ignored all of my subsequent attempts to…read morereschedule. Very unprofessional. Don't waste your time.

The outside of this business is so inviting! You will find colorful tables and signs that say "60%…read moreoff!" You walk into a showroom with some exciting and inviting items for your backyard oasis. My boyfriend and I just bought a house and it came with a hot tub-a first for both of us. We were excited to find a store that specialized in pools and spas! The most *unfortunate part is the owner. We went in to simply buy hot tub test strips. We were side swiped by the owner who was going to 'help us' She treated us as though we were being screened for adopting a child. She was anxious with a superior tone that would make anyone feel scolded. It was uncomfortable to be around her. There was no browsing or space to look for the supplies-because she definitely owned the room. We wore masks and were respectful to maintain social distance. We simply were quiet and stayed on task asking for test strips. She went on and on about how she 'always has to educate people about their spas.' He voice was loud and she would eye each of us-looking us up and down. At one point my boyfriend said, 'so do you not want to sell us the test strips?' After we were scolded and schooled on our spa we left feeling just icky. Why would anyone ever shop there? Best wishes if you dare to enter....

Our family has been customers since 2012. The staff knows our names and has helped us in a variety…read moreof ways, such as solving pool chemistry problems, emergency pool pump replacement when we were out of town, and figuring out the best way to enjoy outside living in the Pacific Northwest.

I am a regular at the Keizer store. I buy all my cow feed horse feed chicken feed and dog food…read moreThere. on a regular basis and I've also purchased eight or Nine guns at this location. today I went in to buy some feed and a Kimber 9 mm they have on ad. Working with Jole at the gun counter I was told I could not hold the gun with out the trigger lock on it. The trigger lock had a cable connected to the counter. I get it. They don't want someone running out with it. However Jole had already asked for my ODL and had it behind the counter. I told him he could also hold my wallet and money if he like but I needed to hold the gun with out the lock on it to see if it fit my hand. nope. No can do. I told him I geld very disrespected ! he treated me like a thief. With the great feeling of disrespect, I just encountered I will be taking my business elsewhere to a completely different store for all of my needs.

Brittany Hubbard who works as an ass. Manager in the Keizer location needs to get some further…read moretraining on how to behave towards regular customers. She yelled from across the store at us to wear mask or she was going to throw us out of store. CDC has clearly stated masks are not needed under new guidelines. She was incredibly immature and has no proper training on how to deal with public. She should stay in the back unloading trucks or something. I used to like going in store but doubt I'll be going in anytime soon if ever. Masks or no mask the reason the store is able to stay open is the customers!