Kim in out patient is professional, very knowledgeable and provides excellent customer service. She…read moregoes above and beyond to help. I've previously had OT and had a great experience. I am now going for PT. I have Laura who is excellent. I've found the therapists I've had are caring and concerned your well being. Highly recommend!

The amazing care team needs to thanked for their professionalism and knowledge. This is a place you…read morecan receive the correct physical therapy and not worry about quality of care. I highly recommend.

Samina saw our daughter (5 years old) after a series of failed hearing screenings at her…read morepediatrician. Although she primarily sees adults, Samina was EXCELLENT with our daughter and easily rivals any pediatrician or doctor at Childrens (our kids have seen many specialists there). Not only was the exam very thorough and professional but she clearly understood how to make a child feel comfortable and understand the exam process. We were hoping to find a local audiologist to avoid another trip/medical bills from Childrens and she was one of the best specialists we have seen in a long time. I can't say enough about the quality of care we received today. 10/10

I found Advanced Hearing Solutions just looking online for somewhere…read more local to go with good service. Samina Kahn is the audiologist and she is great! I have been wearing hearing aids for 60 years with a profound hearing loss. I am a difficult fit and Samina was great in getting me a very good aid and kept the costs in check. I have not been as pleased with my aids and services since the 1990's as I was here. Thank you, Samina

I've worked with Jill for years. She has helped me pre and post partum and through marathon…read moretraining. She tailors her work based on my pain points. She's kind, professional and very skilled. I highly recommend Jill and Theracopia.

I love Theracopia! Owner and principal massage therapist Kelli Wentzell has created a warm and…read moreinviting atmosphere where you can relax and unwind. I've been a long time regular and can't say enough about Kelli or her talented team (shout out to Michelle!) If you're looking for great massage therapists in Metrowest look no further than Theracopia. Pick up some of their house made lip balm and check out pieces made by local artists while you're there!

Rehab fantastic, but overall care from aides below sub-par. Inattentive to needy patient--fall risk…read morewith no signage indicating so. Sitting in soiled and wet diaper for at least 1/2 hr. when this patient's call light was the only one visible in the hallway--had to go searching for the (mostly) lazy aides for attention. Patients need advocates present to get appropriate help.

Terrible food, LPN's standing around, looking at their phones instead of taking a soiled patient to…read morethe restroom. Popping off if you say something about it. Forgetting medication. It's a horror show. Every elderly person's nightmare. Do not let your relatives stay there unless you visit them everyday. If I could give them zero stars I would.

My brother Geno has been here twice and both times he has received the best care! He was treated…read morewith compassion, kindness and respect by everyone here, especially Sharday and Syrena. Thank you all for what you do for the patients here. Being a former caregiver I know it can sometimes be a difficult job. Valerie Saunders

Rehab Staff is great. Nursing staff is wonderful but understaffed and over worked. Day CNAs are…read moregood. Night CNAs just sleep in chairs all night. That Administrative staff could not be worse! the "Anti"Social workers are horrible. the Director of Nursing is an over paid gorilla. PT and OT and the L{Ns are the only things making the place bearable. Family members cannot get in contact with anyone on the staff and the Administrator spends more time walking the parking lot looking for parking violations than worrying about running the facility.God forbid you should be a lucid patient and expect to be treated kike a human being not just a check from Medicare. I won't even get into the fraud that they commit there. Dr. charged for visits he never performed. for a year and 1/2!

My fully-disabled parent had an appointment scheduled to follow up an MRI. Well, as fate would have…read moreit, the MRI got scheduled for the same day, 5 hours later. Obviously, we can't review MRI results for an MRI that hasn't happened, so I contacted the office to reschedule. I left a message with the answering service, then left several voicemails (during office hours) explaining the need to reschedule and reason, over the course of a week. When I received no response to those I even emailed through the website. No response. So a little over 24 hours before the scheduled appointment I left another office hours voicemail explaining that since I haven't heard from anyone it would be best to just cancel. The next day I received an automated message that we missed our appointment. Is this a medical practice that literally has no one checking voicemail? I am the full-time caretaker for two profoundly disabled individuals. I deal with medical appointments, doctors offices, and specialists all the time. I also have two full-time jobs, and work seven days a week to provide for those individuals. The stack of b.s. I deal with daily is sky high. The last thing I need is one provider's office adding one more thing to that stack. Caretaking someone with advanced dementia means a need for results in a reasonable amount of time, especially since medication changes are frequent. I can't wait months to forever to not hear from a provider with important medical information. So I contacted insurance, found NE Neurological, who got us in next month. Just putting that out there for anyone also in need of a responsive specialist for a loved one.

My review is based off of my experience with Dr Degrush. I needed to see a neurologist and she was…read morethe best fit for my needs. She has a way of talking to you that makes you feel at each and comfortable. I love her approach. She asked all the right questions and knew what I was going to need for treatment. I'm excited to continue treatment with her. Also, I love that instead of saying "I'm going to tell you" she says "I'm going to empower you". Top notch doc!

Yes Five Stars. Not given lightly. My father first used this company because of a friend's…read morerecommendation a year ago. He had just had a pace-maker installed and needed help at home. Complete Private Home Care sent out various people to handle everything we needed, carefully following his Primary Care Physician's list. This included an initial consult with Sue and then Danielle the nurse in charge of all the other aides and therapists. I know their names because I had to use them again after my father ended up in the hospital again this time with pneumonia. I didn't have much experience with home health workers when I hired Complete Home Health. However because of my age (mid 50s) I have had too much experience with my friend's parent's aides and assisted living situations. Also I had to oversee aides in Texas for my grandparents. So while I had not personally hired but one aide before (freelance--without an agency--also a friend's recommendation) I do feel able to award those five stars. What sets them apart? First they are very professional. I think perhaps because they are a smaller company, they are on top of each of their clients. They always knew who I was, and who my dad was and which workers were involved in his care. The co-ordinator Jon has a handle on all the clients. Next, the Administrative nurse has a great list of caregivers she can call upon. My father had problems swallowing and was prone to inhalation pneumonia, the therapists helped him learn strategies for eating. Physical therapists taught him to get him up walking again, home assessors came for safety. Further, they took a huge load from my shoulders by communicating with my father's Primary Care Physician at Harvard, so I did not need to still be in charge of all that on top of all the rest I was in charge of. Finally, all the people were loving and I never worried someone would steal from us or hurt my dad. They demonstrated far more patience than frankly, I had left in me. They suggested intelligent solutions to home problems such as different pill containers, cutting back shrubs for ease on stairs, removing certain roll around chairs, etc. They responded Immediately, and were able to be at the house within 4 hours of suddenly learning he was being released from rehab. When I was forced to hire them for out of pocket 24 hour care, they were able to make this far more affordable by charging for blocks of hours. Because we had installed 2 Drop-cams we could see that the 24 hour aides were never more than 20 feet away. This is a fabulous company. Hire them and feel safe. If you are like me, you need it.

Complete VNA was unbelievable. They cared for my dad with the utmost professionalism and…read morecompassion. I am a registered nurse, and I was blown away with the level of communication with my family and the quality of care. I'd recommend them to anyone. Awesome agency!

Aide, hha, cna usually answer within a few minutes PT,ot…read moreweak Internet stinks ​​ food not even for animals example dinner too slices of bread one slice of cheese warm called a grilled cheese no Fresh fruits or vegetables no salads People are afraid to talk Cleanliness leaves a lot to be desired for example cups are touched inside with the fingers medicines are touched with the fingers The bitter cold of winter milk is served from the refrigerator and​ nothing to warm it You are given what you don't want and not given what you​​ do​. There are a lot of forms to be filled out as in no other place I've been to to free them from responsibility Someone just opened my door without knocking at 11:30 p.m. open the few drawers moved a few things around on living left the door just leaning so he could come back for more visiting without being authorized

It smells like pee and they let people sit at the dining room table without food or help after they…read moreserve pudding as an appetizer. I'm just not sure I'm happy with this place.

I am writing this to warn other parents, particularly those with children on the Autism Spectrum or…read morewith complex medical needs. I read the reviews for Westborough Behavioral Healthcare (WBHH) before my 9-year-old son was admitted, but I made the mistake of taking them with a grain of salt. Please do not ignore the warnings. My son was admitted to the Special Needs Unit (SNU), a program that claims to be specialized for neurodevelopmental disorders. Our experience was a clinical nightmare: Clinical Dishonesty & Lying: The attending psychiatrist explicitly lied to me, claiming he had consulted with my son's outside prescriber and that she agreed with a high-risk medication change. When I contacted her myself, I discovered she had NEVER agreed and actually had major clinical objections. Furthermore, I was given conflicting information by nursing staff who initially denied meds were given, only for the doctor to later admit the error in writing. Illegal Medication Administration: After I explicitly withdrew consent for a high-risk psychotropic medication (Geodon) based on the outpatient provider's actual advice, the hospital administered it anyway. The attending physician confirmed this error in writing. My son subsequently developed slurred speech and neurological distress. Severed Communication & Denied Access: The facility consistently failed to facilitate contact with my son. I was repeatedly denied 'Goodnight calls' with my 9-year-old, which is a fundamental right. Furthermore, promised callbacks from the clinical team during crises never happened, and the unit phone lines were frequently diverted to full, non-functional voicemail boxes, leaving me with no way to check on my son's safety after a medical error. Medical Neglect: My son has a documented neurogenic bladder protocol from Boston Children's Hospital. Despite having the records, staff repeatedly failed to implement his toileting plan, citing 'communication breakdowns between shifts.' Lack of Services: While the facility's website advertises speech therapy, the unit staff admitted they do not actually have it. For a child with an IEP and communication struggles, this is a critical failure of care. Deprivation of Safety Tools: They withheld my son's prescribed sensory tools (weighted vest/chewy tools) as 'punishment' for behaviors, which is a violation of trauma-informed care and ASD clinical standards. Unsafe Discharge Tactics: When the facility reached its 'clinical ceiling' and admitted they could not maintain safety without a 1:1 sitter, they attempted to force a discharge home while he was still medically unstable rather than facilitating a lateral transfer to a higher level of care. If your child has ASD, PTSD, or any medical complexity, this is not a safe environment. I have filed formal complaints with the MA Department of Mental Health (DMH) and the Department of Public Health (DPH). Parents: Advocate for a transfer to a tertiary medical-psychiatric unit (like Boston Children's or Bradley/Hasbro) instead of accepting a placement here. Do not let them make your child's safety their liability experiment.

Do not send your children here. It is very disorganized and we received little to no communication…read morefrom this place. They threatened my 7 year old with a needle and told him that his parents said that they could use one if needed, when we did NOT and would never agree to that. They messed up his medication twice, and gave him other medication to calm him which again was NOT approved by his parents first. There was no communication about what was going on during the entire time my son was at this hospital, and it took two months to get records sent to us once he was discharged.