This place is a disaster, more specifically the front office coordinator who is seemingly also responsible for new patients. I initially ignored all the negative reviews regarding front office and/or billing until I worked with the front office - it's that bad. We took our child elsewhere and recommend you do also. read more

We drive 30+ minutes to come see dr Natalie and her team. We started our care at Edward hospital when I delivered and have followed up every couple of months since. The team is very kind and our baby gets a new book with every checkup. Dr Natalie is very informative and able to answer all our questions. read more

Joined the practice and started seeing Dr. Natlie the day my daughter was born. I paid all of my bills on time and, filled out the exhausting amount of paperwork they demanded constantly. I never missed or was late for an appointment. Once, THEY made a mistake, and I sat for over an hour past my appointment time. I didn't hold a grudge. I forgave and didn't run to blast them with negative reviews on social media. Grace, right? Mistakes happen, and up until that point, I felt they respected me, and I would return the respect and let it go without any hard feelings. Fast-forward five years. The billing department made an error and billed me late for a service almost a year later. I was confused because I had paid other bills since the service on that invoice and didn't pay it immediately because I assumed I paid it with my most recent balance/statement. A month later, when I tried to make an appointment, they notified me of the balance of less than $30. I tried to pay for it over the phone, but they wouldn't let me. I offered to come into the office the same day and pay it, but they wouldn't let me. I was made to leave a message for their billing/payment department. They didn't call me back. Instead, that same day, they printed out a dismissal letter and put it in the mail. I was shocked when I received it. I just needed to pay a $28 bill. When I reached out to try and counter their claim and point out their mistake and how it was the source of the problem, they ignored me and wouldn't talk with me. Dr. Natalie and her husband created that office's billing and payment policies. They hide behind their rude and cold front desk and office staff. Do not entangle yourself. Once you get established, they'll kick you out for a mistake they made, give you no answers, and charge you an arm and a leg for your medical records. Do yourself a favor and heed all the warnings and negative reviews. The worst pediatrician I have EVER dealt with, and I have been parenting for 23 years. On a side note, I thought if I could talk to Dr. Natalie, she could help me smooth things out. I looked up the practice on social media and found out I had also been blocked on their social media platform. They dismissed me, found me on social media, and then blocked me. Petty much? read more

Doctor is great Billing department has zero customer service After 3 emails and updating my hsa information they still haven't even wrote or called back I would definitely move to a larger practice with better services I was a 7 year patient here and constantly have customer service issues that never existed anywhere else read more

This practice seems to worry more about money than patient car. Dr Natalie was amazing in her earlier years but the care just isn't there anymore. Nickel and diming for every form. other offices don't do that. The type of care has definitely changed since they opened. read more

It is unfortunate that this clinic operates like a socialist business because Dr. Natalie has a good bedside manner. The "rules" of the clinic are absurd. If you live outside of a particular radius, they might refuse to accept your family for care. Why??? Some families travel miles or out of state to places like Lurie's or Mayo. We had selected Whole Child Pedatric based on proximity to school. Today, I received a rude voice mail from Donna at Whole Child. The basis of the voice mail was to inform me that they might drop my child from care because I took her elsewhere. My daughter went to urgent care ON A WEEKEND due to strep symptoms. The Edward physician cleared her symptoms as viral with no need for follow up. I AM the parent, and I will not have any clinic dictate how I chose care for MY child. If Whole Child is concerned about my child's symptoms, a courtesy call would go along way, such as "how is your child feeling? Do you need something from us?". This would be much more appropriate than a threat based on not adhering to their attempts to monopolize the pedatric billing world. Back to our former doctor we go, where there is no geographic profiling and Hilter-like Donnas telling me how to care for my child. read more

Dr. Natalie is irreplaceable. She is THE BEST. We drive 45 minutes to see her! This place is ideal for those who don't like traditional doctor's offices. It is warm and welcoming. Each time we visit, she spends at least 30 minutes with us. Every time one of my children has an appointment with her, I learn something new. She is 1 of 1. You will not find another doctor with her expertise and scope. She does an outstanding job of educating her patients and will take time to break down medical literature if needed. I cannot say enough positive things about this place. DO NOT TRUST THE NEGATIVE REVIEWS! read more

This was my final email to whole child, but I figured I would post it here so other families might know what to expect. We were patients of theirs for the last two years and were dismissed suddenly. "To whom it may concern, I cannot put into words just how absolutely dumbfounded I am with the way my family and I have been treated by a medical practice that claims to be our "home away from home"... I am so shocked and disappointed to have gotten a text message saying that we had been terminated as patients. The email I received a week ago said that if we wanted to remove our credit card information, we would no longer be able to be patients with whole child. However, you made it very clear in that email that you would not remove our credit card information without receiving word back from us. Upon reading that email, I was under the impression that I had time to thoughtfully respond without being unkind or rash. I was incredibly frustrated and decided to take some time to think about how to reply, and which decision to make, since the health of my children is incredibly important to me. So you could understand my shock and discouragement when I received a text telling me you made the choice for me. You gave me less than a full week before deciding to terminate us as patients. This made even less sense since I confirmed my daughters appointment with you not even two days prior to being terminated. I assumed you would take that as us continuing with you as our children's pediatrician. Thank you for making this decision very easy for me. I do not have any desire to continue to bring my children to a doctor that is so comfortable leaving them high and dry. You guys have left us with no pediatrician in the middle of cold and flu season, when my children need you the most. Unfortunately, I am not surprised. When we started with you guys over two years ago, we felt like patients. However, you have simply become too big for your britches, and you have not been able to maintain quality care for those you claim to care about. I used to recommend you guys highly, and now I could never. You don't care about your patients, and you don't care about their parents either. Feel free to look out for this email under whole child's yelp reviews. read more

After being patients of Whole Child Pediatrics for 10 years, we were very unexpectedly kicked out of the practice because Whole Child refused to accept our newest and latest 'in-network' Aetna Insurance Plan (through my new employer)...even though the plan is 'in-network'. Private pay was also not offered to our family for bogus reasons. We were then required to pay a $25 fee for each one of our children to transfer their medical records to another practice...all because Whole Child kicked us out of the practice. Absolutely ridiculous and unacceptable. We had contemplated leaving this pediatric practice over the years due to the incompetence of the front office staff and significant nurse practitioner turn-over, but opted to stay due to our relationship with the head practitioner, which obviously no longer matters. If you and your family are considering taking your children to Whole Child for the first time or are considering continuing to take your children here, proceed with extreme caution. Be prepared to deal with rude and incompetent scheduling and billing personnel at this practice. I have quickly learned over the last few weeks, there is much better care available for our children in the west suburbs of Chicago. read more

Beware of Whole Child Pediatrics!!! Years ago, we specifically chose Dr. Natalie and the practice because my son has special needs and she was highly recommended in the SN community. We have been going to Whole Child for years...we paid our bills, had the correct insurance, went to our scheduled appointments and were always on time. At the end of 2023, we received an email telling us that we were being terminated from the practice and that if we wanted our records we would have to pay for them!! NO explanation, NO grace period to find another doctor (my son has a rare medical condition too), NOTHING...just hit the road jack!! I emailed them multiple times asking for an explanation as to why they dropped my son and their response was "fill out form #17 and pay by credit card for your records". I emailed stating that since they are terminating the relationship with no notice or grace period, they should supply us with our records for free so we can quickly find a new PCP...their response was "fill out form #17 and pay by credit card for your records". This was so abrupt, inconsiderate and most of all unprofessional!!! It is hard to find a physician who has experience with special needs let alone rare diseases. My son is left with no medical doctor...as we search for a new doctor, we keep our fingers crossed that my son doesn't have a flareup or episode that requires medical attention. read more

Super Disappointed. After being a part of Whole Child for over 7 years, I have had to find a new doctor for my 4 children. And it's all because the office staff does not know what they are doing. They told me I could not schedule any school physical appointments for my 2 younger boys due to my card on file being expired. My card had not expired and was current for another 2 months. The lady asked me to fill out the form and extend my credit card expiration date (which is also crazy that she told me to do this). I fill out the form again and they call to tell me that my name on the form is incorrect, I need to include the last name of my oldest child since he has a different last name than my other children). Ok, fine, I fill out the form again and then no one calls me back. I call them and they say my signature is incorrect and I need to use the 'type' feature instead of 'free-hand'. After filling out the form a 4th time, and not even receiving a callback, I call and they tell me again my card on file is not correct. I then ask if I could pay the co-pay in the office or even bring in the card and they said no, it needs to be on file before any appointments can be made. At this point I realized, if after being a part of a practice for 7+ years with no billing or insurance issues and now, I cannot make an appointment due to office/paperwork issues, then money means more than the patients at this practice and my children and I will go elsewhere. I just can't believe the customer service at this place. It's such a shame because Dr. Natalie herself is awesome. read more

My child has been going to see Dr Natalie since birth and we always loved her. She was willing to listen and work with us. Over the last 5-6 years we have gotten increasing frustrated with the policies and practices of the facility. Dr. Natalie still has a great bedside manner, but they have gone through numerous staff including multiple nurse practitioners over the last several years. I recognize nobody when I go into the office. The staff routinely ignores people in the office or is simply rude to them. . They wont see your child for anything unless you have an updated credit card on file, even if your insurance covers everything. Ands you can not just hand them the new card to renew it when you get in the office, you MUST fill out the paperwork 48 hours before your appointment or your appointment is cancelled. . They have outrageous markups on standard services and horrible customer service. I needed an updated physical for my child and it was only 10 months after the previous physical so insurance wouldn't cover it. Dr. Natalies office wanted me to pay well over $100 for it, I took my child to a local clinic and paid a fraction of that. Then when it came time to renew my childs ADD medication, Dr. Natalies office refused to treat my child unless I had another physical done at their facility. When I caved in to their pressure and had another physical done they tried to charge me for the physical instead of my insurance. they then gave me a big lecture on how if my insurance rejects the claim they will claim me double the price and tried to pressure me into just conceding and paying the bill. . Overall, this is not a place I would recommend for new parents, go elsewhere. Those of us who have been here for years, would leave if our kid wasn't aging out of pediatrics in another year. read more

I have been a patient at Whole Child for at least 5 years now. I always stayed because I loved Jori. There have been quite a few issues I've encountered with the reception staff. Calling my mother instead of me with medical questions, sending appointment reminders to the wrong number despite me telling them to change it multiple times. Dr. Natalie prescribed me a Xanax as a teen to treat my anxiety instead of looking for better options to help. Needless to say that made matters worse which was when I switched doctors within the practice. Jori was always nothing but helpful. I've been seeing her for 3 years now. I received an email today that I will no longer be receiving medical treatment there. Absolutely no notice, no time to find a new doctor. Just an email saying they will no longer be seeing adult patients and that we are to find a new "medical home". I have chronic medical conditions. It's unacceptable to leave your patients high and dry with absolutely no warning. There are wait lists I could have gotten on had I known ahead of time! Not only that but now I'm being told that my doctor was not even the one to write the letter, nor did she resign. The practice did so for her. The lack of compassion and the money hungry attitude this clinic gives off is not for me, nor anyone looking for a doctor they could connect with personally. I will be following my doctor that they let go to a new practice. Believe the horror stories you read about them. They are ridiculous. read more

The office staff is beyond incompetent. Probably one of the biggest reasons we left. They're beyond laughable. We paid the fee medical records to be transferred on june 3rd w an appointment booked at new doctors on june 17th. Still not done. Had to reschedule & screw up everyone's schedule because of the incompetence of this office. Whoever owns or manages this place needs to fix this part of the business because it's awful. Feels like they hired fired VA hospital office people because they're that atrocious & incompetent. read more

Whole Child Pediatrics - Pediatricians Near Me - Yorkville, Illinois

Update: I have decided to leave WCP after they not only refused to see my sick son bc we were ten minutes late, but also charged me a LATE FEE for a "no-show" even though I rescheduled the appointment. I tried to fight it with the billing department to no avail. Shame on you, Dr. Natalie. I am not one for reviews, and for the record, we have GOOD health insurance and always pay on time! Whole Child has nickled and dimed us constantly since we started up there. Late fees for a small balance, late fee for missed appointment (first one EVER!), and charged for returning a nebulizer after the deadline. Give me a break! Not worth the stress. read more

I want to share my experience, because I am upset, and frustrated, and FURIOUS, and I don't want any other parents to have to go through this. We go to Whole Child Pediatrics, we have since Dr. Natalie moved from Dreyer to her own practice. Lately she doesn't have time to see us herself, so we see whatever RN is in, and it's been fine. My husband got hurt at work last year, broke his back, and we were on workmans comp while he healed. He went to back to work recently, but doesn't have enough hours for us to have health insurance, yet. We've been managing, no big injuries and no vaccines needed right now, and we're hopeful to have it back in December. This is relevant, I promise. My daughter has a large cavity on her molar. The dentist says that she has to have oral surgery to fix it, because molars don't fall out until around age 10. They're going to do some work on her mouth while they knock her out at the hospital. It's costing us a FORTUNE, but we're happy to pay it so she doesn't have to be in pain, and the dentist and hospital has been wonderful and understanding about everything, and working with us. (Yay, Edwards!) ANYWAY! My daughter NEEDS a physical before the procedure, to make sure her heart is healthy enough to be put under anesthesia. We made an appointment with Whole Child weeks ago, because they're always harping on about how important it is to see you regular physician, because they're the only ones who have the whole picture about your child's health. We made it for today, because the hospital told us the closer to the procedure we did the physical the better. We showed up today for the physical, and they REFUSED TO SEE US! They told us that it's a new policy that they won't see people without health insurance! We told them we'd pay up front, for the physical and any other fees, no problem. We'd pay before even being seen, but no, they WOULD NOT see my daughter. So we left, and headed for urgent care. About ten minutes later the hospital calls us to tell us that Whole Child called them and told them that we DIDN'T SHOW UP. The hospital is reasonably upset with us, because they think we just decided to blow off the appointment, and they tell us that if we don't send the paperwork before 6, they're canceling the procedure! I'm in tears. I took off work for this week to take her to these appointments, and to help her recover, and we're paying through the nose for the procedure, I can't afford to take another week off next month to deal with this all over again. I just can't believe that they A. Refused to see us, with no warning, and B. That they LIED to the hospital. We've had issues with them before with their billing department but I always thought it was worth it to be with a doctor my kids liked well enough, and then we didn't have to deal with the hassle of switching. No more. I've heard other families who've had issue with their billing department as well, so please, be wary. I don't trust them! Update: this morning Whole Child sent out an email blast saying they have changed their policy regarding uninsured patients. This email went out September 5th but is back dated to the first. If you're a current patient you can check this yourself. read more

This place used to be exceptional. If your child is in their teens and is experiencing pandas/pans issues, start looking for another physician. They will abandon your child when he/she needs them most. If you do continue, stay away from Jori. She will make up her mind about your child immediately and will not help you and definitely won't listen to you. Almost impossible to see Dr Natalie; I think she is burnt out. They want the easy money nowadays. They should shut the doors. I will never forget what they did to my son. Fortunately, we found a real doctor that actually spent the time to listen and treat our son and he is doing great now. read more

This place is a DISGRACE to health care. Their customer service is like nothing you will ever experience in your life. I have never encountered such rude, unprofessional, front line staff like Whole Child Pediatrics. You all probably don't want to read a book of what my experience has been like at this unprofessional "business" but don't think for one minute they won't treat you as a "customer" rather than a mother of an ill child. Refusing to see a sick child because of a $25 over due bill for 72 hours is absolutely disturbing. The front staff has an attitude of a sassy teenager. DISGUSTED with this place. There are no words to even describe this place. Seriously Whole Child Peds....GET YOUR ACT TOGETHER!!!! I will stop at nothing to let everyone I know with kids to stay as far away as possible from you "business" UPDATE: whole child has blocked mine and my husbands numbers from calling and sent an email that I can't email them anymore. I've asked to speak to a director on several occasions and have heard from no one yet. It's almost like they know what they are doing is illegal and preventing anyone from from talking to someone about it! I'll be calling Illinois Department of Health on them today! read more

Was dropped suddenly along with my adult children and husband after Cathy called me upset for the inconvenience of clarifications regarding my physical and RX refills. She literally said, I've inconvenienced the office having to call Jori at home before a holiday and during Covid to answer questions I already knew. Had she called me to begin with and not bothered Jori all of this would have gone much better, but she didn't. Many friends have said they won't go to whole child due to many reviews from clients stating being dropped after being treated like crap from staff. This is my second experience in five years and I just chalked it up to Covid fatigue. It appears it was personal for Cathy to have my husband and adult children dropped from the practice as well. It's unfortunate because the drs are good and well meaning. The staff ruins their good name . Rachel read more

If I could put a 0 I would as the only reason to give one is Dr Natalie and Jackie were good and helpful during our office visits. I am a mom to 5 children and have dealt with dr's my whole adult life with the kids. I chose this practice to find a balance between western and natural practices. I should have read the reviews first. This practice hands you forms to fill out when you go in like every other practice but they don't tell you that they bill you for some of them and if your insurance won't cover it they pass the fees on to you. I have never been billed for filling out forms until this practice. When I called to ask why I was billed they told me it's their policy and I could have refused. I asked how can I refuse to fill out a form because I don't want to pay for it if I don't know they are going to charge me extra in the first place. She said you can always refuse to fill out forms. She told me I needed to deal with insurance on it to which I said that I want to make sure this doesn't get counted against me until its sorted out. I emailed the clinic and received no answer but another call from the billing lady. I decided I would just pay the bill and sort it out later so sent more than the bill even. I went away for a week and came back to another bill with more $ tacked on. I thought oh no they must have made an error. NO error, they charged me more because i hadn't paid in their 30 day window with a note that said all my appts are cancelled and my account suspended over $15 that I paid even though I hadn't gotten any answers. I called both the office and billing again to find out what happened. I was told they would talk to the Director so I waited on a response. The response was left in a voice mail and was that because I don't agree with their billing practices they will not be a good fit for us. I called again to find out what is going on and why they won't answer my questions. The billing lady talked over me, wouldn't let me ask any additional questions and kept telling me the practice feels we are not a good fit. AT this point I raised my voice over hers to ask her why she won't let me talk and she said you need to stop yelling at me. I never leave negative reviews, I usually just don't go back to a business that gives very poor service. I had to this time. I am going to pursue with our insurance company the billing in this. Please share that even if you think you want a more natural practice, find another, the reviews on their office practices speak volumes and I wish I had looked! read more

This will be a long review...long story short, if you value the health of your children and your sanity in trying to deal with doctor's offices I would advise staying FAR away from this practice. We have been part of Whole Child Pediatrics for nearly 10 years, since before my first child was born and back when Dr. Natalie would answer the phone herself when patients were in need. The practice has fallen a long long way since that time. Their saying, we "provide personalized care," and are a "medical home away from home," could not be further from the truth. They are in business to make money and that is it. If you think you are going to a small town practice to receive such "personalized care" think again. Like other reviews, we have stayed because of the providers and nurses. However, over the last 2 years they have lost both of their nurse practitioners and most tenured nurses. There is a reason for that! The policies the office holds are ridiculous and they will often blame it on being a small stand alone practice without the backing of a conglomerate. When in actuality, they just don't have a team in place who cares. My children have complex needs and 1 was due to start therapy. We had an appointment scheduled with Dr. Natalie on a Monday and received a call from Donna (the office manager) the preceding Thursday letting us know that the insurance panel was closed and not accepting new patients. In her message she instructed me to, "fill out form 17 for a medical release" and that she "would be cancelling our appointment for monday." Oh, and by the way, "I'm out of the office tomorrow returning Monday," which left us no choices in getting my daughter seen so that she had a script in time to start therapy that she needs. We called to confirm with our medical insurance provider that Whole Child is in fact in network but Whole Child has chosen to not take any "new" patients from this particular plan. WE AREN'T NEW PATIENTS. Yes, we have new insurance, however the insurance provider has confirmed that Whole Child is in network and the decision to not accept the insurance. In fact, I called the insurers provider line and it states my children are covered as of this month. They are unwilling to bend on this fact and we are now kicked out of the practice. The cherry on top is that in order to receive my children's medical records they want me to pay a $75 fee to release them which I am refusing to do. This is their decision and I will not line their pockets. There is much better holistic and well rounded care available. I can't suggest strongly enough that all other avenues be explored before considering this practice. read more

Beware! We were kicked out of the practice with refusal to explain why, after being patients over a decade. I wish I never placed my trust in these people after how rudely I was treated in the end and the complete lack of care or compassion to my child, by cutting us off in the middle of treating an acute situation. read more

We have been patients here for 4 years and have noticed some changes recently, so I reached out to some other like minded parents in a group to ask if anyone else was experiencing the same thing. A few days later we received letters dismissing our family from the practice with no explanation. I called and left a message to see if they would explain why we were dismissed, but never received a call back. It has been brought to my attention that a physician can dismiss you at any given time, for any reason, without explanation. It seems incredibly unprofessional to not state why you are ending a relationship with a patient. If you do decide to join this practice, you need to keep any negative thoughts to yourself. read more

If I could give zero stars I would. The billing department is completely unethical. I'm not sure how they sleep at night. $665 was debited from my bank account with no notice. This has been detrimental to our finances, as I'm sure it would be for most. I am outraged. Per other reviews, we like the RNs but the practice as a whole is disheartening. I am sad to say it, but beware. read more

I would not recommend this place. I loved going here but the office management and billing procedures are terrible. They were great with medical treatment when we were patients but billing was terrible and if you have an outstanding balance and sick child...Sorry. Your child won't be seen. We changed providers and requested the medical records through the forms they requested and paid the $50 to get the records. Waited...waited no records. Called for an update - no idea what the status of the request was. No follow up calls nothing. 30 days go by and my kids are going to see their new pediatrician with no records and Whole Child won't even share the immunizations with the new pediatrician. The front desk says they just answer the calls and that is a records issue. So, my children's records are being held from us and not shared so their new doctor cannot immunize or treat properly. 1/10 do not recommend save yourself the headache and go elsewhere. read more

We just started going to Dr Natalie and we had a great experience. She was very knowledgeable and truly took the time to listen and answer any questions or concerns that we had without judgement. Dr. Natalie and her staff are amazing and I highly recommend them! read more

Awful. At first they told me they would accept the insurance I have. Then after I got my records transferred to them, they told me they actually don't accept my insurance, and they wouldn't transfer my records to a different doctor. Absolutely ridiculous, and such a waste of my time read more

We've been with Dr. Natalie for 6 years and LOVE THIS PRACTICE. Do not pay attention to the negative reviews. They are by people that don't pay their bills and cause problems - then get upset and immature and leave negative reviews. Dr. Natalie cares deeply for her patients and so does her staff. She's amazing. read more

Great Drs and maybe the most unprofessional billing department ever. The leverage and and unsubstantiated billing is borderline illegal. Very obscure and vague billing forms . Very little to no notice given at hit you with a lump sum ... it's laughable the review about people not paying their medical bills and this place is wonderful . Are you f&$king kidding me??? Yes Drs and office staff are decent to good. The billing department will not protect the practice but eventually destroy it. This is not a billing rant or non payment as much as an accurate fair billing practice ... card- on -file Regulations ... read more

We have been coming here for at least 9 years! Everyone in this office is kind and caring and truly want to take care of their patients. We have been there for physicals to my 6 week ole needing to be admitted to the hospital for RSV. Doctor Natalie and her staff are incredible! read more

Dr Natalie and Jorie are great doctors, but what is so unfortunate is how HORRIBLE their reception and billing department is. Making the switch because they are impossible to deal with read more

We adore Dr Natalie and the whole staff. It's very hard to find a doctor who is willing to listen genuinely to your concerns and have a real conversation with you, but Dr Natalie does just that. Without being condescending or talking down to you, she will really get to know what your thinking and help you make decisions that are best for your family. Having the natural medicines available for purchase in the office is amazing. I love having an alternative to try before modern drugs and I love having knowledgable staff there to help me understand how to properly use the products, as opposed to winging it on my own at the health foods store. Dr Natalie has left our insurance network, but we continue to see her because of the amazing care we receive and the straightforward cash plan. This office really gets to know their patients on a personal level. I'm so happy to have finally found them after 3 years of searching. read more

We have been using Whole Child for a little over 3 years and have been extremely happy with everyone there. We have two kiddos that both struggle with varying levels of allergies. The whole staff has been awesome helping us navigate through different treatments and things to watch for. Jackie, Jori and Dr. Natalie have been there every step of the way and have always been available to answer any questions or help with any concerns we have had. Highly recommend. read more

Excellent office that really cares about the children they treat. Dr. Natalie has gone above and beyond on more than one occasion with my children. Highly recommended. read more

Dr Natalie and her staff are beyond amazing. They are a blessing. Dr Natalie always goes above and beyond in her care. She is always top of the line in research and medical care. She has answers for conditions and medical issues other physicians know very little about. I highly recommend this office to anyone looking for quality health care. read more

Went to this place three times for the same problem my son had a runny nose they tossed use Benadryl for a one-year-old and no fix it all made an appointment to see the doctor call Back to change appointment after an hour they want to charge $25 for cancellation. Place is a rip off stay away from.. never see the doctor I always see the assistants. read more

We have 5 children and all were seen at this office for 4 years. We left the practice after several issues with the billing department (treated everyone like they don't pay their bills, my husband is a government employee and we have excellent insurance, paid every single visit and bill on time), refused to see our child with a 102 fever and told us to go to the emergency room without even making an assessment, tested my son for allergies in a completely unconventional way with false results (saw an actual allergist and that doctor said they shouldn't be practicing). We found a new doctor in Oswego. When that doctor looked at my daughters files she noticed my daughter didn't have her Hepatitis shots. She asked me why she hadn't had those and I was shocked. She told me that Whole Child still hadn't sent over her shot records after they requested them weeks ago. She said that they are known for that. Once we did get the records my new doctor said Whole Child should have given her her Hep series of shots. My daughter was on a different shot schedule then the average child. I figured out that Whole Child never had my daughters shot records from her old doctor when we moved. They never requested them and saw her for 4 years without knowing which immunizations she's had. When I went back and called Whole Child to ask them how this could be, she said I never signed a release, which is a lie, and that they never had the shot records. So how does a doctors office treat a child for 4 years and not know what immunizations she's had??? It was one thing after another. I actually liked Dr Natalie but that office is not giving children thorough care. Way to many important and what I thought to be typical doctors office protocols were overlooked. The billing department is completely inefficient, and the customer service at the desk wasn't very good either. Find another doctor. read more

I had the worst experience from day 1 going there! I was referred to them from someone and decided to check them out. First, calling them and getting a live person never happened. I had to wait for a call back. I made an appointment (very ahead of time), gave them my insurance (which they said they would call with any issues), and all was good. The day of my appointment, walk in and see no separate well and sick room; ok, i'll deal with that. The lady at the front desk looked like it was such a bother to have someone new. I filled out paperwork and gave them my insurance card. She says "oh we don't take your insurance." At this point I am getting irritated because I took off work for the appointment. I pack up my kids and leave. Driving home I get a call from the front desk "oh, actually we do take your insurance." Drive all the way back. Go into room and couldn't believe my eyes...no sink in room to wash hands?! Look around room and floor was very dirty. I receive the normal lead screening questionnaire. I actually do lead research and so I know that answering "yes" to some of the questions would initiate either a venous or finger prick and they said absolutely nothing! I actually had to request it! I decided I was going to go back to our original Dr one hour away after this experience but remain a patient there in case we needed something right away. Well, surprise, I received a bill for my child's wellness visit!!! I have 4 children and have never once had a bill for a wellness visit. I call and they said my insurance didn't cover all of it. At this point, i'm done, I pay the bill. About a year later, I need an appt. I call to make an appt and they tell me I can't make an appt without a credit card on file!!! They tell me I need to submit a credit card on file request form and then when approved, I can make an appointment! What! How does this place keep patients! I have never in my life had such a horrible experience at a Dr's office! This place was so terrible I drive one hour to take my kids to the Dr. Never again!! read more

Five stars for the nurse practitioner and the doctors, 2 stars for the front desk staff. It used to be a great great place all around but lately the reception has changed. read more

Dr. Natalie and her staff are truly amazing! My girls have been going to Whole Child for over three years. I recommend Dr. Natalie to everyone I know. read more