I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

My wife and I sought recommendations about a potential spa company and Olympic Pools and Spas came…read morehighly recommend via NextDoor. David, who owns the company, was very polite, educational, and walked us through the spa-buying process with complete transparency. We settled on a pre-owned model, which can be had for quite a bit less than new. This sense to be a logical choice during COVID-19, but truth be known, we're so satisfied with David that we may already upgrade our model. If you're looking to the the first to bathe in your spa, that's fine too. He's got many models to choose from, including a large array of Sundance Spas, which appears to be his go-to brand. If you're looking for a pool, David does those too! Contact him and tell him Ariel sent you.

After initially having concerns with my experience with Anthony & Sylvan Pools, I wanted to come…read moreback and update my review because the way they handled my issues truly made a difference. Their quick resolution and immediate response to my concerns meant more to me than words can say. For the first time in a long time, they made me feel like a big company truly cares about the little people, and that kind of customer care is rare today. A very special thank you to Owen for the endless conversations, calls, and discussions to make sure every concern was addressed and, most importantly, to ensure I felt the way a customer *should* feel -- heard, valued, and respected. That level of dedication, patience, and follow-through deserves recognition, and I sincerely appreciate the effort made to turn my experience around.

If I could rate them below 1 star I would. I've been building my pool since mid July and it's not…read morefinished. They promise permitted pool in 4 -4.5 months. At 5.5 months they are suppose to make the process simple and easy . This company is the exact opposite. My PM threaten financial responsibility to bully there clients, for something that is complete there fault. My pool was suppose to be dig to gunite in 10days instead it was closer to 30 days bc they didn't realize they had city approval on 5th day. So they waited close 2.5 wks go by before it is scheduled. Even though every few days after rebarb was installed I contacted them and was told to wait because no city approval. So by the time contractor came out my pool had caved in: Then they agreed to start the process over again but couldn't schedule it within a week, so it caved another 3 times due to rain. I told the PM that they had to do the start the process again include the city inspection. He ask to speak to my dad and my dad told him multiple time no if you lay rebarb then the inspection needs to be redone. The PM then tried to back track and said to us if the pool caved again it would be our responsibility to pay even though the contract said otherwise. Which is when I told him off and he should read the contract. Next major issue during the build they cut my well line, no one showed up for over a week. I had to call someone to set up a temporary line so I could have water in my house. My PM didn't care so I called his manager after a wk and someone came out the next day. After filling the pool with water I believing there was a light at the end of tunnel that this project was almost over but it wasn't. Typical Houston weather we had a freak storm that brought large amounts of water, we noticed the water was nearly to the top of decking. So I asked how come the pool doesn't drain itself. I was told it a manual process where the owner has to go out and open a valve. My neighbor has a 20 yr old pool that has an automatic release once it get to a certain level. We live in Houston area it rains like crazy in this town, you would think it would be install automatically. When I ask why it isn't automatic they said it's up to the designer. Which they don't ask or tell you doing the design process. Nor can it be retro actively installed. The icing on the cake my current issue. We schedule the pool motor to be started the Tuesday after Thanksgiving. I took a day off. The gentleman comes out to my house and with in 10 min he knew the electrical had issue and there was cement in my skimmers. I have a PM that suppose to come and check the subs works. He never comes out he obviously didn't check there work and he does not know how to return phone calls. Apparently his job is drive around and put WO into the system. I have had water in my pool for 3 wks with out proper chemicals or working motor, so I know have a green swamp. So my advise is do not choose this company they don't fix thing in a timely manner, the PM is no added value you could have a scheduler or GC do his job. Not worth the headache or heartache bc at the end of the day it your property that's ruined and they have your money!

We hired Primary Pools and Service to rebalance our pool that had turned green after heavy rains in…read morethe hot summer months. I was so worried we were going to have to drain and refill the pool, but Kaleb did an awesome job and was able to quickly fix our problem before it got any worse! We hired them on for monthly service (since we weren't doing the best at maintenance) and they just keep impressing me! Kaleb has kindly helped me with minor repairs and maintenance on the pool that is above and beyond what I expect from a monthly pool service. This company is great and we will definitely be keeping them around! Highly recommended!

From the owner: NEW customers: First filter cleaning free…read more Weekly pool and spa maintenance, one time cleaning, filter service, repairs, drain and clean, chemical only service and more. If it's pool related, we will give our best effort to help! Free estimates.

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

Bad first impression. I called looking for pool salt as the locations nearer me were all out. The…read moregirl who answered the phone (Mariah), twice put me on hold for approximately 5 minutes each time without coming back to me. I called a 3rd time, and she was extremely rude. She then proceeds to CALL ME BACK and hang up when I answer. Then I call back, and she won't answer. By that time, my associate was in the store, and observed her looking at the phone, smirking, and intentionally not picking up the line. I won't take my business here again. There are too many other Leslie's with helpful staff that will take my money. And I see other reviews saying the staff here is lazy. I only dealt with Mariah, but that was enough.

Excellent service from Mariah B today at Leslie's. She made sure I received all my discounts. Took…read moreoff 1 star because of price.

#30/100 Yelp Dec. challenge. Nice pool shop with super…read morefriendly service. Was looking for some last minute Xmas gifts for a friend at work and stumbled upon this pool shop. They have a few fun items like themed thermometers and blow up items for pool. Note: there was a strong chlorine smell as enter however it is a pool shop so no less stars for that.

Welcome to the neighborhood, little gem! I am very surprised this area did not have a pool supply…read morestore considering all the pools in our area. This used to be a Tide Dry Cleaner. We have plenty of cleaners, we needed this pool store! I was immediately greeted by the husband and wife franchise owners. I spoke for a moment with the wife about my needs and soon learned they have referrals for plaster work, pool maintenance/service workers and expert knowledge about pools in general. I was given a container to bring a sample in of my pool water to have it checked at no cost. I was delighted to have such a warm introduction to the store. Aside from the maintenance and chemical items, they also have fun floats, thermometers, outdoor clocks, towel holders and much much more. The store was exceptionally clean. I have always liked pool stores since was a kid. The smell brings back so many memories. Seems I was always in a pool store with my dad or my grandmother. We would go in for chemicals to treat our pools. Back in the mid 70's and early 80's, you did it yourself since having a "pool guy" was not as common as it is today. I'm very excited about how well the store is stocked. They pack a lot in this small space and I will be back to get some new floats soon. They carry my favorite brand of floats, SwimWays. Great customer service, pristine store, good prices and big selection. What more can you ask for in a pool supply place?

After meeting with several local pool contractors for construction in The Heights, we chose to work…read morewith Peak Pools and Spas primarily due to the trust we felt from the first discussion with the co-owner, Ben. He took his time walking us through the process (first time pool owners), never tried to upsell with high pressure tactics, and was objective in describing pros/cons of various options. Once the permit was approved, Ben's teams worked quickly and without any issue (or major unforeseen expenses). I really valued having Ben as a point of contact for any questions that we had, and even after the project closed, he was quick to follow up and support any outstanding topics that I brought his way. Claudia and Ben are an absolute pleasure to work with, and I would highly recommend Peak Pools and Spas to anyone looking to get started.

We researched and interviewed 3 pool companies for our pool build in The Heights due to city codes…read moreand smaller lot size. We selected Peak Pools because of their timeliness of response, thoroughness in estimate and honest approach of utilizing what we wanted in a pool, rather than inflating price with extra features. A pool building experience is very taxing and a long process over several months, but Ben Peak coordinates the contractors and holds each team accountable and to a timeframe. This is truly a family business and it shows in the quality of their project, past referral responses & their willingness to make their customer satisfied. We highly recommend Peak Pools - their finished product has made our backyard experience a joy

We had an outstanding experience with Aloha Swimming Pools! Brian and his crew completely…read moretransformed our pool in less than a week. They replaced the pool tile, shot blasted the rock to remove years of calcium buildup, sealed the stone, and redid the mastic around the flagstone. The attention to detail was impressive, and everything was completed on schedule. The crew was professional, hardworking, and respectful of our property. Brian was great to work with, knowledgeable, and clearly takes pride in delivering quality work. Our pool looks brand new, and we couldn't be happier with the results. If you're looking for a company that does high-quality work, shows up when they say they will, and finishes the job efficiently, Aloha is your team! They are doing our weekly pool maintenance too!

Although they were unable to help with weekly cleaning due to our distant location, Brian was very…read moreprofessional and educated us on the overall operation of pool ownership. He was able to respond to our location although quite far,and direct us on what issues need immediate attention. I highly recommend Aloha Pools for any Pool fixes, remodel, or any issues involving pool function.

Houston Safe and Lock is not at this location. Paradise Grills is no longer located there.read more

They never answer their phone so you cant get ahold of anyone to help with even the most simple…read moreneeds