Musad, the store manager, refused to honor the return term written on the invoice. Declined the…read morereturn of a $246 umbrella. Made fun of us picking the color and not like it later. Told us go do whatever we want to do when we stated that we could charge back. This is the service we got after we spend thousands dollars with Chair King. So fa set, buffet, chairs, cushions, umbrellas. The purchase date is 8/20. We came back on 8/24 still wanting their product. Just wanted to exchange to a different color. Musad declined it. Told us to call back the next day for approval. I did. Without consulting the directors, he declined it again and made fun of us for changing our mind. I escalated the case. He called back and said the company approved the exchange. When my husband was back, he served him an attitude and acted very slowly. At that point, we were sick of the disrespect level and no longer want any thing from this business. My husband requested a refund instead of replacement. He could not stay there for ever. He had to leave and pick up our dog from the puppy school. Guess what? Musad said he does not take return. Only exchange. We understand Musad. You want to drag the time so we have to leave and give up. A company hiring such a manager really does not deserve the trust of consumers. People change mind. New Decorative accessories may not work the best with the current settings. You are doing customer service. You are NOT the judge of our decisions. Read the paperwork and act professional

We bought a hole patio set about eight years ago two of the chairs weld broke within two weeks of…read moreeach other. we contacted Chair King they said the warranty was only for five years did not even push the chair manufacture to help us with this matter. after several conversations with their customer service they Chair King did not even offer to sell me new chairs at their cost or even a reduced price. This was not our only purchase with them we have been buying products regularly since we purchased these chairs they do not take into consideration we are a loyal and regular customer.

They are sweet but very unresponsive and unreliable once purchase is made. I spent over $6500 on A…read morefireplace on a Monday and was told by the distributor it be on its way by Wednesday. A week and half later I called tru lite and its was being held up. I would fallow up once a week cause chris sanchaz, the owners son (manager), wouldn't bother to update me. This went on for a month. Meanwhile there's and open whole in my living room with fireplace surrounding sitting there. All I wanted was updates so I too could inform my framers about when to finalize their work but only once at the 5th week did Chris send me an email the day before I called to learn it was on its way. The fireplace was missing a part and the one sent was the incorrect one, again I would have to be calling or going to shop to get updates. during the process I learned not to leave messages because they would not return my calls. I was never rude or upset during my communication. Finally the fireplace was installed And I asked Ruben, the owner, if he be able to turn it on and set up my logs. I be willing to pay him. he said he would get to it that day or the next. It's been 5 days he has been unresponsive. I'm at the end and so looking forward to finishing this installation. My plumber detected a tiny gas leak in the connections with some electronic device they use. I'm not taking about my gas line connection I mean inside the workings of the fireplace. Agaian Chris emailed me the usual response. We've been so busy but I'll get to it. I have programmed the remote, set up the brick panels and was about to conclude finish till gas leak. I'm a carpenter and done entire wiring in homes so I have some understanding of mechanics. I have purchased several fireplaces from perfection fireplace and they are highly responsive and thorough in executing purchase, installation and finalization of set up. unfortunately I need a fireplace size they had trouble getting for me so I went to tru lite. Y god that was a mistake and I feared it would be but decided to take my business to them. They were pretty much equal in price as everyone else just so unprofessional. I didnt want to repair that leak for fear of undermining the warranty even though I can fix it But we are tired of the mess in our family room. i paid For the fireplace around 3/5/25 and it's now 5/25 fireplace not done. I purchased the slimline fireplace from perfection 3/10 and finalized 3 weeks later. This is only my second post of a review my whole life and sad it's been a bad one.

After nearly five years living in our home. The fireplace in our living room has final found it's…read morelight. Couple of years ago, we had the first of three companies come at take a look at our fireplace. That company couldn't figure anything out. The second company made multiple attempts to start it up and again it didn't work at all. Finally! Tru-Lite came to the rescue in April of 2022. First off, the technician figured out the exact problem. Also figured out what parts to order and in the process got the master bedroom fireplace to work as well. The biggest problem wasn't with Tru-Lite but the manufacturer of the part. It took them nearly 10 months to get the part made due to a parts shortage. Technology can be a fickle beast. Now I'm not the easiest person to deal with, especially when it comes to patience of getting something finished and fixed. To say the office manager was tolerant is an understatement. Always in contact and listening to me venting about how long could a part take to make. Needless to say the moment the part came in, they came over to the house and got the fireplace running. It's been nice during the cold spell to have heat in a room that is constantly colder then all the other rooms in the house. If fully recommended this company.

Small backyard patio. Did the job fast, were friendly & courteous, & quality work. Would certainly…read morerecommend

Reach out to "Your Texas Patio" and set an appointment got an automated message with a reminder on…read morethe day of the appointment. The meeting went well and the person that showed up at my house was nice and polite. The problem was that I felt as if I had to chase the person in order to get my bid. They stated that they had to go out of town and I would get the bid when they returned. So I received the bid 7 days after my appointment and 5 days after all the other bids. The price of the concrete was a fair price but I decided to go with another company because of the time frame I needed. Perhaps next project I can use this company.

Rick is a true expert on barbecue cookers of all types. I had a problem with my new grill, and he…read morehelped take care of me

Creekstone Outdoor Living designed our entire outdoor kitchen, which included the amazing Twin…read moreEagles WiFi grill & smoker; Tapponyaki flat griddle, refrigerator, trash cabinet, sink & faucet, drawers & door combo, & beautiful hood. All of the above are made of high grade stainless steel. We initially bought just the Twin Eagle grill last year. Then we added the entire outdoor kitchen last week (Aug 2024). Robert from Creekstone came out today and cleaned our Twin Eagle BBQ inside and out. It literally looks brand new again! Mike Spring TX

I had a great experience shopping at this location. I can't remember our sales lady name, but she…read morewas so helpful and worked with our budget. The manager Tim I believe checked us out and was really helpful. They had really nice quality options. I did get the 5 year warranty. And read on other reviews that they are really good at standing by that. Hopefully I will not need to use it but we will see.

We recently spent all day looking at outdoor furniture options and I'm so thankful that Chair King…read morewas our last stop! Karlene is delightful and helped us find exactly what we needed. Tim, the manager, was also very helpful and wonderful to work with. So even though we ended up spending more than we expected when our day began, the high quality furniture, great selection, excellent and knowledgeable service and 75 year reputation at Chair King made doing so a slam dunk. Could we have spent less at a big box store? Yes, but we wouldn't have this high quality, beautiful furniture and we'd also probably need to replace the big box furniture in 5 years or so, meaning we'd eventually spend about the same we spent at Chair King. Plus, there would be no one to stand behind the big box furniture should a problem arise. In short, save yourself some time and just go to Chair King in Memorial first! Almost forgot...they do have a 4 year, interest free payment option which certainly can make buying the high quality furniture from Chair King more affordable. We highly recommend our neighborhood Chair King!

Dr. Abe!!! Cannot leave enough star for this man alone! Every time we come he is so kind and ALWAYS…read moreso right about what we need!!!

I don't know why all The Home Depot parking lot are always looking full during CoVid19 pandemic. I…read morejust have to check it out. It must be the time of my visits. I don't see people counter, like John L describes, at the entrance. But there are plenty of distancing markets near cash registers and plexiglass enclosures at full service counters. Employees are working as hard to keep everyone safe. I don't need to ask anyone anything, because the app is friendlier than human. That's 100 times better than searching for employees to help. Except for today. I needed a decorator chain to be measured and cut for a project. The young man who helped me was really patient. I didn't get his name. My recent project was to hang 2 chain links from my bedroom ceiling. I want a removable curtain rod hanging from the chains as a backdrop when I go to virtual meetings. It was successful. I was glad that I found all materials at The Home Depot to complete this project. Although I didn't come here for home improvement, I sure made my work from home space more comfortable.

Super Job!! Sunbelt Grill Cleaning has cleaned my RCS 32" grill for many years!! My grill is 12…read moreyears old and is in great shape!! I really think the longevity of my grill is attributed to this annual cleaning!!!

By far my favorite grill cleaning company! They're so quick to respond to my many questions, unlike…read moreother companies. Andrew has brought my grill back to life. His pride in his work definitely shows.