Albert and his associate made out day!!! We broke down at the gas station accross thr street and…read morewe're super stressed and walk accross the street to get a battery and they went beyond to help us get things figured out. They have a customer for life!!!

If I could give them a no stars I would. I came in for a radiator hose. I have a 67 dodge and know…read more full well that most stores don't stock what I need and of course they didn't so I ordered it. They said they would call me and I waited for over a week so I called them. Was left on hold for some time and I eventually hung up. Waited another week,called again and spoke with the manager who said he would look for it and call me back and never did. Went in the next day with my receipt and Mgr said he called me and no one answered then he said he had the wrong number then he said he didn't have my number but the part would be in later in the day, This is ridiculous. The place isn't busy. I'll never come in here again. While I was waiting for these people to get their act together I was able to get the same part from O'riellys in 4 days and they actually called me.

big shout out to Xavier helped me take out my cars battery that was a difficult due to the screws…read morebeing to tight, give my guy a raise

I wanna give Xavier a shout out for his problem solving skills, his professionalism, and his…read moreoverall help and knowledge. He did his best to fix my issue without me having to purchase new parts, and he was incredibly knowledgeable about the new and affordable parts I needed when the workaround didn't take. Overall great experience and I'll definitely be back in the future.

Came in for wipers. Trenton greeted me and helped me find the right size for my car. Even offered…read moreto install them. Great service!

I have no clue where to start. A employee of the name "Richard" accused me of stealing and mimicked…read morethe Latin culture & told me to "get out" in Spanish chased me out the store with an unknown object in his hand. although I felt threatened and was a bit startled, I returned to show my receipt. Although having proof I did not steal he continued to get hostile and refused to give me an apology. This man is well over 50 years of age and should know better especially holding a manager position. very very disappointing and not professional what's so ever.

If they have -stars thats what ill gave them thear thefs…read moreOnline says prices when you get thear they make Excuses to charge you lots more i payd $98 for a grill And 2 small plastics online sead iit was 4 for plastics they chArged me 14 a plastic Grill says 24 they en up charging me 54 didn't even have an emblem on it i call mendoza auto Dismantling they ask for $40 for everything i payd $98 hire and you have to look and find your part don't waist uour time to go to pick your parts parts on ebay were 70 for new parts Dont go tO expensive and entry is $3 plus 2 more if your goiin to the cars thaat are 2000 or newer

Been to many LKQ locations, Bakersfield is the worse. Primo section is nothing special 2002+…read morevehicles. They automatically put warranty as "standard" on your bill, I think it's just this location. Every person buying parts that day was either upset and/or argued why they are being charged warranty. For years you can decline warranty before purchase and website says it's optional. I even called for parts quote the day before. This last visit has secured my decision to never go back unless I want to pocket some small bits. Let's be honest, we go there to save money on used parts, but the prices are outrages these days, better off buying new online. Good luck

One of the employees put power steering fluid where my break fluid goes I had to go somewhere else…read moreand pay to get it fixed nothing has been done to the employee he still is there

I had the best customer service, my battery light was on and one of the workers checked my battery,…read morealternator and starter. They gave me a good deal on my alternator since it blew up. Very thankful for Eli helping me out, much appreciated for his customer service since I did have a very bad day.

I just THOUGHT I was done with this crappy service department when they quoted me $592 to change 6…read morespark plugs in my Tacoma. But this week I went to get a quote for the oval shaped Toyota emblem for my grill (approximately 7 inch wide and 4 inches tall). The emblem itself is $404 and installation is $580. $989 for a Toyota emblem for my grill. All but $1000 to replace an emblem on a truck that may go for $25K to $30K. Do not recommend unless someone else (insurance company?) is footing the bill. An absolutely OUTRAGEOUS price!!

Came in today for a regular service. Was told it would be 2 hours. Took 3 as I had to add a…read moreservice. Fine, I'm tired but I wait. I'm so tired when I leave I didn't notice right away that the service tech, Jesus Chavez, completely unplugged my dash cams (front and back)!! Why??? So unnecessary and hella rude!!

Lupe got me the part I needed and was friendly ! Would definitely go back to this location again.read more

Stopped into this O'Reilly location and was genuinely shocked by the attitude of the man working…read morethe register. I worked in retail management for years, and I understand bad days happen... but there's no excuse for flat-out rudeness toward customers. We asked about two parts and were treated like we were an inconvenience just for speaking. No greeting, no effort, just hostility. I called afterward to ask who was working and believe his name is Jeffrey (mid 20s, overweight, working at 5pm on July 12) . If that's accurate, he might want to reconsider his approach to customer service... or at least pretend to care that customers are what provide him job security. I'll be taking my business elsewhere, and I'd recommend others do the same until this location remembers what customer service actually means.