We used Wicked Fun Photo booths for our wedding last month. Overall my experience with set up and bookings was fine. They did seem like a small operation, since we ended up meeting locally vs. the store front to pay cash for the booth. I was a little weary of the legitimacy, but that all worked out despite some nervousness on my part.
However, day of the booth and attendant didn't show up until 30 minutes before guest were due to arrive. I went off to the ceremony not wanting to worry about that, but according to the on-site coordinator, he was a little flustered and hurried doing set up. This might explain why he forgot our scrapbook. Keep in mind this scrapbook was supposed to be our guestbook. This was made clear in planning with the team at Wicked Fun photo booths and unfortunately the attendant wasn't clear on this.
When I arrived and realized guests were getting two prints, but had NO book to put them in and sign, I was pretty upset. However, I wasn't going to let that ruin the night and enjoyed the booth (and of course the rest of the wedding regardless.) At the end of the night miraculously the attendant found our book in the truck. He apologized, but at 10 minutes until the end of the wedding, you can imagine we weren't getting many guests signatures and notes in our guestbook.
Overall, the pictures looked good. Guests had fun. However, buyer beware that you may not get what you pay for. We negotiated a price based on the scrapbook and it wasn't delivered. To make matters worse, instead of instantly offering us something back, we had to go back and forth on what was a fair compensation.
I've worked in customer service most of my life and couldn't believe that the company didn't seem willing to work with us. While I will enjoy our pictures, I will never, ever have a wedding guest book and there's nothing that will change that. It makes me sad to think they took that away from me and I trusted a vendor to take care of a memento that important, but there's no going back. I just wish they were able to see the value in that. read more