Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

Service department could communicate a little more with customers. My service advisor had me…read moresitting for almost two hours for a oil change and tire rotation.

Very disappointed with my service today. Took car into service after having to have my battery…read morejumped. Called to let them know what was wrong and said I would be coming to the dealership with in about 30 min. They took my car and I waited an hour before I finally pulled someone aside to find out the status of my vehicle. It turned out I needed a new battery which they said would take 10 min to replace. Butin the mean time no one came to me to let me know what needed to be done. If I hadn't flagged someone down, I don't know how much longer I would have been waiting. In addition they usually give you a courtesy car wash which I did not receive.

Mr. Yano is a great man! Helped out an immigrant family in need today so they could get their…read morebrakes fixed and helped arrange a split payment so it was affordable. The brake job was very reasonable in cost and well done in one day. This shop is the real deal! Forget the dealerships and give this man your business.

Andy is the best in every way. Friendly, knowledgeable, honest and his prices are fair.read more

If you are looking for a reliable and trustworthy auto mechanic Joe and John and their team will…read moretake great care of you! They have always been up front and honest with repairs, costs and expectations for when car will be ready! My entire family as well as friends I have referred all are 100% satisfied and would not go anywhere else! Nice to know there are guys out there that give you options to pick on what you can do for your budget and necessity! Thank you Chick's Automotive for being a great resource for Wickliffe community and surrounding areas!

Started coming here years ago after our longtime trusted mechanic retired (well deserved). It is…read moredifficult to find a mechanic team you can trust to be good, honest and fairly priced. John and his team are our new team. We take our entire family's cars, trucks. Vans and SUVs here now. As far as broadview heights for this quality work. While they won't up sell like a dealer, they will let you know of things they notice. Usually wearing hoses or dirty cabin filters. They give you the choice to do the work or not. Love the advice and willingness to work with us. Thank you John and team for the great work you do on our vehicles ranging from 2008 to 2024!!!

After leaving car for 2 days, repairs were not complete. mechanic said he watched you-tube video to…read morenavigate diagnosis , which was never repaired. Many Screws and nuts were missing after job was reassembled. Do Not Trust this auto repair shop,. Billing at $160 per hour, what a ripoff! These guys are clueless and expensive!

I've been a customer here for several years and have taken multiple cars here for service. I have…read moretrusted them with multiple BMWs and highly recommend them whenever I can. Their prices are great and their customer service is unmatched.

Accell Automotive is the only place I will go for auto repair and maintenance. These guys are top…read morenotch on service and especially great on price. If you go anywhere else you are making a mistake by not choosing Accell Automotive!

Frank has done many repairs for me over the years. I've had breaks, exhaust, engine seals and…read moregaskets even electrical work completed. His price is right and I get my car back fast.

I'm so happy with the work done on my truck! We were told by past mechanic that we needed some…read morecrazy expensive computer part for our speedometer. These guys found the real reason (a ground wire) and gave such a quick turnaround in repair. Came back for other repairs and maintenance, all super reasonable price and excellent customer service. I'll be back as needed

I (like everyone else) knows how excited you get when something breaks on your car. I recently let…read moremy brakes go to far to the point they were grinding. A week after I herd the grinding, I lost all pressure in my brake pedal due to a broken brake line. I remember I had a 20% off card to e2 from the memorial parade they were passing out with free hotdogs. I called and brought my car up the next day. I walked into a beautiful waiting room thinking (this is to nice to be a car repair facility even the shop and bathroom were clean and organized as well). the lady at the front desk was very helpful and reminded me of a loving grandmother figure. Matt the mechanic (also very nice and informing and not confusing ) called me promptly with a estimate after they looking at my car. I called 2 other shops to see how much it would cost there. E2's estimate was 20 to 30% cheaper than both other shops before the 20% discount. They had the work done by the end of the day. Which I didn't expect to be done that quick. The work was quality and for one of the first times I didn't feel like I was getting ripped off at a mechanic shop. They have my future buisness and I thank you E2