Marissa was wonderful to work with and was able to get me exactly what I was looking for. I would highly recommend her for her care and concern for my situation and my needs and for a the useful and detailed information she provided . I would also note that I had hoped to get the wig I ordered quickly - Marissa made that happen. Thank you! I would definitely recommend this business and provider. read more

Although the entire process is incomplete, and we await the arrival and fitting of the ordered wig, there are a few observations to be made about the process to date. This review will be updated at that time to account for how the experience reached conclusion. My spouse wanted to look into the possibility of wearing a wig for work as a dealer at a local casino. She was concerned that she was washing her hair too often over recent years on the job, and that her hair was thinning as a result. I agreed to research both 'hands on' and online retail choices. As to the internet we looked on Amazon and after reviewing alternatives there decided to purchase one that most closely resembled her existing coiffure. We also visited Wig Elegance in the Big Oak Center, just off Oxford Valley Road in "Yardley." We had to make an appointment to be sure someone would be there to show her around and test drive the headpieces. Arriving on time, we were let into the shop by a very pleasant and well focused store manager. There were walls lined with shelves full of mannequin heads showing a hundred or more wig possibilities. Through the process of elimination a favorite was selected and discussion had about natural vs synthetic hair, proper maintenance and longevity, and finally cost. The fit was comfortable, the style complimentary and the effect on her mood, immediate. It looked very good on her, and she knew it. First impressions are so important. Price was challenging at first. Over $600 for a man made hairpiece that was not in inventory, and would be shipped from California to the store for fitting and adjustment. This, compared to under $100 for the mail order. There was understandable resistance to this disparity. I suggested we had time before the expensive one arrived, and in the meantime Amazon would deliver and she could explore both before deciding. Well, Amazon was on our front porch the next day. Dear heart opened it, and realized immediately it was the wrong color. Okay. It could be exchanged if she liked the fit. She slipped it over her forehead as she had been shown, and noticed that the part was on the wrong side and could not be moved. Next problem was that it was uncomfortable on her scalp due to the materials used to hold the hair to the base and netting. One look in the mirror and it was tossed onto the floor with unmentionable comment. This would never do. Rather than return it immediately in disgust, we decided to hold it to compare directly with the one ordered from Wig Elegance. We should have that happen within the next ten days. At that time, a decision will be made and this review extended. At this moment Wig Elegance is clearly in the lead by a head. To be continued... 01/07/2024 We returned to the Wig Elegance shop when called that the ordered wig had arrived. As with last time, the front door was locked until the manager saw us outside and let us in for the appointment. She brought it out along with the other parts of the transaction; net cap to place over her natural hair, thin strap to place around her hairline to hold the wig in place, plastic snap together stand to store it when not worn. In addition, we had to buy the special shampoo for monthly washing. The wig was made of good material. It felt soft and silky like natural hair. It was far superior to the cheaper one already returned to Amazon. My beauty queen was feeling pretty good about her decision. I was happy she was happy. After a few days of rehearsals, she summoned the courage to wear it to work. That went well, as all she received were positive compliments from her co-workers. It also became clear that she also needed a mannequin head to hold her wig at home, as the thing the store gave her was too flimsy for regular use, and really only good for drying it after washing. We bought that from Amazon and it now sits on here dresser, hairpiece in place; a proud trophy. At the end of the day, this was a predominantly positive experience with Wig Elegance. The product was top quality, and the knowledge imparted, invaluable. Price seemed high, regardless. Given the expense, it would have been consistently superior and polished had they provided everything necessary in the overall price, including the $10 shampoo and $20 mannequin head, rather than charging for one and ignoring the other. If they had considered and adapted that business model, we would have found it a more complete, totally informative and satisfying experience. As it was, we were happy with the result. read more

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I am furious at this place. They say no returns up front ,but god forbid if you make a mistake in your color selection .You out of luck and money . They don't work with you at all ,and $1600 was a lot to loose. read more

My sister and I had our wigs thinned out today and I purchased a topper. Marissa spent a lot of time with us was very helpful and patient, a very sweet lady! read more

I purchased my first wig yesterday. Merissa and Kasey were very helpful. They explained the way different real hair wigs were constructed. There was no pressure to purchase anything. I was lucky to find exactly what I was looking for. I have black hair, with loose curls, and they had a real hair wig that fit my requirements in stock. I was given full instructions on how to put the wig on, and how to take care of it. I couldn't be happier. I highly recommend the shop and the employees. Marie W. read more

This is a great shop with very nice and helpful people. They have a awesome selection of high quality wigs in stock...It is so much better being able to try a wig on, first, before purchasing it...rather then having to buy off the internet.. read more

I wanted to write and say that I love my new wig! I had a problem with the first wig I purchased and it just sat on my dresser. After speaking with Rob Levin, the owner, he exchanged my wig and now I have so much confidence when out in public. I feel pretty again! Thanks Rob! Carol Dun read more

I recently purchased a wig from this company on ebay! Buyers be aware... I was sent a defective wig. I wore it for an hour before the material used to adjust the wig frayed on my head. I put in a claim once the seller did not want to even offer an exchange for something I clearly had no fault of. I have been a wig wearer for many years now, I have never experience anything like this. The seller has had about 20 negative feedback within the last 6 months and clearly has pulled the same stunt on other consumers! Disgustingly ebay took the sellers side, I proceeded to open a case with paypal, which they refunded only half of the cost of the wig. The wig cost $100 dollars, I have seen the same wig for about $60! They are overpriced and unprofessional with the handling of their customer service! This company claims to have new owners yet I purchase this wig 1 month ago, it's a gamble buying through this people.. Save your money or make your purchase through a different company.. I would hate to see anyone else be taken advantage of your hard earned money and getting ripped off by these selfish people. read more