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    Wild Bird Center

    5.0 (1 review)

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    13 years ago

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    Psypup - Size doesn't matter - at least for us

    Psypup

    (9 reviews)

    I recently adopted a 9-month old dog and wanted to jump into training right away. I retained…read moresomeone who lived very close to me and had great reviews, but after a few sessions I realized our schedules were not compatible; I was not getting consistency and reliability from her. It's important for me to make progress with my dog, so I Googled alternate options and stumbled upon Alex's page. I called him on a Friday and he picked up the phone right away. We spoke for a while about my needs and he came out the following Tuesday for what was supposed to be a 2-hour visit. I fell in love with him immediately, he is not only so personable and likable on his own, but he really takes the time to LISTEN to what you need and work on those things right away. I had mentioned my priorities to my previous trainer, but I found that she was teaching my dog commands that didn't actually accomplish what I was after. In our first meeting, Alex worked on SO MANY of my priorities. He got my dog to go into her crate on command, taught her to "stay," showed me how to "walk with" my dog better on her leash, and (using a 30' leash outdoors) started working on recall with her. We were so immersed in what was going on that Alex started to go a little bit over our time, but he didn't want to stop because we were making such great progress. I told him if he wanted to give me a third hour right then and there that I was prepared to pay for it, and he did!! I learned a lot of things from Alex myself during our first meeting, like how to employ the use of "deltas" (which my old trainer never once mentioned) and how non-verbal cues are arguably more important than verbal ones. Again, my old trainer actually discouraged me from using hand motions, but once incorporating them into my routine I noticed that my dog was much more compliant than she had been. Another positive difference between my old trainer and Alex is he really takes the time to teach you why he's doing what he's doing, and encourages you to participate. My old trainer just taught my dog a command and had me replicate/practice when she left. Alex really makes you feel like you are a part of the teaching process. After our private session Alex recommended some "Small Group Therapy" for my pup. He came at noon on a Thursday to pick up my dog and she proceeded to go on a several-hour outing with his two chihuahuas and a dog he was fostering. The entire time he was out with her he was recording and sharing videos on an iCloud album. It was INCREDIBLE to not only see everything that was happening, but to hear him narrate why he was doing the things he was doing. I could not get enough of his videos and felt like I was there during the session. On top of Alex's excellent communication, punctuality, reliability, friendliness, competency, and effectiveness, his rates are OUTRAGEOUS in the BEST way! I truly believe he is under-charging for his services. I can get three hours with Alex for less than I paid for one hour with my prior trainer, and I feel much better about the work that is done during that timeframe. I adore Alex, and most importantly, what he is doing works. He really gets into the mind of your dog, and has such a wonderful way of connecting with them and their needs. I am elated to keep our work going - my pup has lots more Small Group Therapy outings in her future and it's wonderful that I have the option to use him one-on-one to teach her even more commands in the house. One day I hope to move on from essential commands to more fun ones, like "roll over" or "go get X toy."

    Alex is wonderful. We are quite grateful to have come across his page on Yelp. He cares for our…read moreDoberman with great compassion. He's knowledgeable, skilled at what he does, & overall, you can tell his calling is to keep dogs in loving homes with owners who just need the tools plus support to train & love on their pet babies. If our Ketsia (Sisi) didn't love us so much, I think she'd hop on over to Alex's place :) She's strong-willed & protective but sooo loving & sweet. We're making great progress! Thank you, Alex.

    Petco

    Petco

    (28 reviews)

    I'm reeling with disgust for the way this store in Paoli, PA. treated me for a dog grooming…read more I had a 4:45 appointment this evening to groom my dog. My partner, kids and I called at 4:48 saying we are running a few min behind. The store said we have a 10 min grace window. We arrived 4:54 within the window. The grooming coordinator Devika was very rude and disappointed that we made it, and refused anyway saying she was busy - even though she said she saw us pull in on time. She had been trying to push a reschedule right from the beginning and shoved it onto us. We spoke to Store manager Sarah who seemed to sympathize - she spoke to the grooming coordinator Devika for 5 min and she returned saying that the issue is we are very busy so we can't take your dog. I was astounded - we followed the instruction made it through rush hour traffic and still made it and were being made a mockery of. We are a family, I took time off work, made it through rush hour on a Friday to be at the store - to be treated with a degree of nonchalance and astounding indifference to customer and situation that had me gobsmacked- I get the harried groomer, but the manager using being busy as an excuse is stunning!! I kept asking her what did I do wrong, which she could not answer. There is something very wrong with this- there is absolutely no fear of accountability which may be a much larger problem that could use leadership attention. I could also use some redress for the way my wife and I were treated. I don't usually use yelp for anything but food but I'm outraged enough that I I feel you should hear of this incident. We have reached out to many levels of their management as well so there is better chance of someone getting back. Looking at other ratings of the store in recent times we are not alone in this. For the record, Sarah refused to be on audio or camera recording in her position, as per Petco policy!

    I took our 7lb cavapoo in for a monthly grooming with my 4 and 5 year old boys…read more Groomer at first refused to take the dog because he allegedly didn't have "rabies paperwork ", except he did as it was dropped off in last months appoint. Groomer was appalled she actually had to do her literal job and look something up, then hesitantly took the dog. My dog meanwhile is so nervous he peed on the floor and she lunges at the animal and he nipped at her UNDERSTANDABLY. She then refused to groom the animal and after a talk to the manger they still wouldn't take him as he's "not safe". My kids were sad and my dog still needs a haircut. Absolutely THE WORST EXPERIENCE I HAVE EVER HAD WITH A GROOMER in 7 years of dog ownership. It's amateur hour at this location, GO ELSEWHERE. UPDATE as of 4/11/25: My ex-wife went back to the store with the boys as she was so appalled when I relayed what happened. My son identified the groomer for her and she asked to speak to a manager. The General Manager had gone for the day, and the Assistant Manager was annoyed because a lady who was a customer there had just dropped off her dog and overhead the conversation and was concerned with my ex-wife (and my) expierence. My ex-wife told her not to take her dog to this location and the Assistant Manager told her "you can't say that sweeheart". My ex, obviously offended told him not to speak to her in that manner. This store and employees and management is OUT OF CONTROL at this location. I intend on contacting the Commonweath to file a complaint. Perhaps an attorney needs to get involved for sexual harassment. STAY CLEAR.

    Wild Bird Center - petservices - Updated September 2026

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