Convenient, quick service and very friendly folks. Simply the best. Kinda pricey but, worth it.read more

They use bait and switch methods to sell pet foods. They push customers to brands only they sell or…read morethat are difficult to find elsewhere and tell half truth stories about ingredients and food labeling to make their recommendations. Talk to a veterinarian who understands pet food labeling laws and ingredients to get an unbiased opinion. Make sure the veterinarian has advanced training in pet food labeling and ingrediants since they get limited training on specifics in vet school.

I took my dog to Barton creek for a cool off session and he somehow ended up getting at least one…read morecut. The blood was all over his ear/the side of his head and I couldn't tell where it was coming from or how bad it was. But I did see a very prominent but small cut on his ear I couldn't get to stop bleeding. The cashier/rep, Diana, was AMAZING. both at keeping me calm and figuring out how to stop Charlie's bleeding. She was incredibly knowledgeable about what would help as well as what could've caused it, and is very good about working with very skittish dogs who are not necessarily sure about people (my boy is a rescue and was already confused, but would work for cookies and scratches ) He is currently bathed and lounging on the bed. It was thankfully that one ear and one small one on the other side. No more blood. I can't thank her enough. would absolutely come back here and she deserves a raise!

I recently took my Great Pyrenees, Peace, to the Petco on Bee Cave Road for grooming, and it was a…read morefrustrating experience from start to finish. The groomer, Shawna, greeted us with a negative attitude and immediately took an accusatory tone about Peace's mats. Instead of being helpful, she made it sound like Peace's mats were some huge problem that she couldn't handle without drastic measures. I accepted that she might need to shave some areas and asked how long it would take. She said two to four hours, and I agreed. An hour later, I got a call saying they couldn't continue at all due to a corporate policy about mats behind the ears. I found it baffling that they wouldn't just complete other parts of the service--like de-shedding or trimming the nails--if there was one area they couldn't handle right then. To make matters even stranger, when I picked Peace up, I saw they had already done part of the service by removing mats on her backside. Shawna even showed me the fur she'd removed. Yet when I asked if they could at least trim Peace's nails so I wouldn't have to worry about her comfort, Shawna refused. She claimed she couldn't do the nails without charging me again on another day, even though I'd already paid for a package that included nail trimming. It was completely illogical: they had started some parts of the grooming, but she insisted I had to come back on another day and be charged again if I wanted the nails done. When I questioned this, she just sighed impatiently and basically made it clear she didn't care. There was no apology, no attempt to find a reasonable solution--just rude, unhelpful behavior. I wouldn't recommend this location to anyone.

I was looking for a gift for a cat and dog lover when my neighbor recommended Tomlinson's,…read morespecifically this location near Target. I had never been to a Tomlinson's before--honestly, I had never even heard of it since they don't have any in California. I learned during my visit that there are 18 locations in Austin, and WOW, what an amazing store! The customer service here is on another level--it honestly felt like the hospitality of a high-end hotel. The staff is incredibly kind and welcoming, even opening the door for customers. They truly go out of their way to help, and I'm not exaggerating! I believe the employee who assisted me was Vanessa, and she was fantastic. She helped me pick out the perfect gifts, especially for the cat-related items since I don't have a cat myself. I was shopping for an 8-year-old who has two cats, so I wanted the best toys. I ended up choosing a faux rabbit foot toy with feathers for self-play, a classic "Lambie" plush, and a handmade hemp catnip mouse with a long tail for interactive play. I even learned a lot about catnip, which I had heard of before but didn't actually know much about--this staff is truly knowledgeable! I also brought my dog with me, and not only did he have a blast playing with other dogs, but the store also gave him free treats to try. They even sent me home with some freeze-dried sample treats, which was such a nice touch. The selection of dog toys here is incredible--I'd honestly be hesitant to bring a child in because the toys are so high-quality, they could pass for children's toys! I ended up getting an amazing eco-friendly crocodile toy made entirely of recycled materials. Its legs are ropes for tug-of-war, and its hollow body holds a replaceable water bottle that creates that satisfying crunching sound dogs love. Once the bottle is chewed up, you can swap it out for a new one--such a smart design! This store has everything--leashes, collars, treats, and a huge variety of toys for both tiny and giant dogs. They also had the cutest little plush toys shaped like root vegetables with adorable faces--absolutely melted my heart! Prices were super affordable, too. Honestly, after seeing what they offer, I don't see the point in ordering pet supplies on Amazon anymore. Stores like this deserve our support, and it's a place my dog genuinely enjoys visiting. I was also looking for travel-sized dog food for a trip and found some perfect 3.5 oz pouches for only $2, which I could take in my carry-on. While browsing, I noticed a lot of repeat customers stopping in just to grab their favorite treats from a self-serve treat station, kind of like those bulk snack bins at Sprouts or Whole Foods. Next time, I'll have to check it out for my dog! Another thing I need to ask about is their nail trimming service, which my neighbor mentioned. While I was there, I even saw the staff helping deliver an adopted puppy to its new home--such a sweet moment! And as I was checking out, I learned they offer same-day delivery, which is so convenient. I haven't placed an order yet, but it's good to know that option exists. Overall, this was such a fun and memorable shopping experience. I'll definitely be coming back and getting all my pet supplies here from now on!

Clean, well-stocked, organized and friendly staff! What more can I ask for? I had never been to…read morethis store before! And was pleasantly surprised. They sell such a variety of treats, foods, and chews. Moderately priced but this isn't Petsmart nor Petco, which are also expensive for some questionable quality. I found out about this store through a coworker who also happens to be a dog lover. If you love your pets and want quality, then come on in!

My friend told me there were baby pigs at this Herpeton, and for weeks, I obsessed about going to…read morelook at the baby pigs. Finally, one day when we were going to Target, my boyfriend suggested we first go look at the baby pigs. I was thrilled! When we walked in there, the first thing I noticed was the incredible stench of reptiles and tiny mammals (one star off for that). Whew! Once I got past that, I felt like a kid at the zoo. Each aquarium had an even more amazing animal than the one I'd just looked at: bearded dragons, veiled chameleons, exotic roaches (okay, that's just disgusting, and I'm glad they didn't come out to say hello), chinchillas, ferrets, and even just plain old mice. There were so many varieties of reptiles, I couldn't remember them all. They even had a Reticulated Python in its own closed off quarters that had large viewing windows. I don't think I'd ever seen a snake so large that close. Truly frightening. It will definitely give you the creepies. A gigantic tortoise also free-roamed the shop - he was fast, and he was chomping on all lettuce strewn about the floor. Oh, they didn't have any more baby pigs, but they offered to put us on the mailing list. We politely declined, but I just may have to go back and see if they're there next time.

You know what surly teenager working behind the counter? All I want is some damn mealworms for my…read moregecko. You don't have to dish me attitude when you a) don't have said item like you usually do and b) I have the audacity to ask you when you might be getting them in. Put down the bong and be human, you freaky bastard.

Great team and owner take pride in safety, appearance, and sanitation. Giving pet guest the…read moreultimate spa and delectable delights experience

I'm really sad about my experience. I have a new dog that I adopted, and I had never had a longer…read morehaired dog before, and I was really excited to bring her up for a grooming. When I got there, I was treated very rudely. At first, I was ignored by the one person who was standing behind the counter, and who was acting as if I wasn't even there. And then when somebody came out, I was yelled at and told I was there an hour early. I was actually there 30 minutes early because I wasn't sure how long it would take us to get there and I was very excited to go. On the phone, I was told that I would be able to wait for my dog while she was being groomed. But when I got there, I was told to leave and come back. On the phone, we booked an appointment for a full Grooming. I dropped her off and then I was called not long afterwards to come back and get her. They told me that they were done sooner than they thought. When I picked her up, they had barely trimmed a little bit of hair around her face and done sort of a sanitary is what they told me. They also sold me a bottle of medicated shampoo, which we don't need. She had told me she was going to use it and that I would bring it back each time, but then she didn't end up using it so I bought it for no reason. And then they charged me for the full Grooming even though she was in and out with just a little bit of trimming. She looks a raggedy mess. And I felt like I was treated very badly.

Cool spot to bring the kids (on a budget). Also, nice activity to do on a rainy or cold day. The…read morefish were colorful and unique and fun for the kids to look at. There are also some turtles outside (back of parking lot). Located in an interesting dome structure (saltwater fish is on the second floor). Parents: I'd avoid a stroller, if possible. It's a bit cramped in here plus it can get crowded. Also, there are stairs to get to the top floor. Small parking lot in the back but also additional parking in the strip mall. Check out Uncommon Objects (interesting antique store) next door.

This days journey takes me to the states capital, and in Austin I stumbled upon a wonderful fish…read morestore, actually a great home aquarium store. "Austin Aqua-Dome", is a full aquarium shop of items needed for in home aquariums. They have exotic fishes and common fishes they have some I've never seen before. If you just want to come in and see if aquariums are in your future, this is the place you need to look for. The staff is super helpful and knowledgeable about what fish will be best for your aquarium. I highly recommend this place for your aquarium needs.

great supply of fish and accessories. very knowledgeable staff. Worth going to check it out.read more

Love coming here! We have stopped at pet stores in the area for fish and we haven't had luck. But…read moreevery time we come to Comanche Creek Aquatics they educate us and help use buy exactly what we need. They also can test your tank water quality which helps figure out exactly what products you need. Tanks are always clean and well taken care of too. I would highly recommend coming in if you have questions or need help with anything Aquatics

This is where we come to get all of our dog stuff! The owner is so nice and his dog teagan is so…read morewell behaved and cute!!! They have a great selection too

This is the BEST dog store!! I always look forward to stopping here when I'm in town! The owner is…read moreso nice and helpful, and Tegan is such a friendly shop pup/greeter (who also makes some good recommendations)! They have a great selection of high quality brands and everything you could need for your canine companion! I especially love their selection of dog treats and toys so I can always have a nice variety on hand for my pups! The selection and friendly customer service makes this place my favorite, and I highly recommend it!!

We have used them 3 times now for a week at a time in most cases. They are AWESOME! Everyone who…read moreworks there is SO friendly. The place is always clean and well maintained. I hate being away from my cat but she loves going there and sometimes looks bored when we bring her back home, haha! Get the "postcards" - they are SOO worth it!! Thanks Whiskers, keep up the excellent service!!! Angie and Russell Philips, Ashe the cat

This is adorable pet boarding facility that also has a little store. I went in this store to buy…read moresome pet grass. The people who worked there were so helpful, kind, and accommodating. This store is a wonderful place to go if you're looking for a small thoughtful gift for a cat owner. They have these wonderful peacock feathers for $1.75 each. They have great candles as well as other things. The decor is homey, quaint, and comfortable while quite stylish. They have ample parking. I will definitely be giving this store my patronage.

Took my dog for a haircut. Annie was his groomer…read more She did a really nice job. The other people working in the shop were also so sweet to him. He's usually really anxious, and when I came in to pick him up, one of the girls was sitting on the floor with him, just petting him. Excellent customer service. Their prices are reasonable and they did a good job. I would definitely go back. You should know that you need to have proof of rabies vaccination with you. Otherwise they will not see your dog. That happened to me once where I had to go home. Even so, this time I forgot it-- left it on the counter next to the front door! but luckily I was able to get an electronic copy and that's sufficed.

I am very disappointed with my experience at PetSmart. I tried to return an item that had never…read morebeen used, but the staff showed no understanding of my circumstances and offered no flexibility. The manager, Joshua, was involved in the situation, and I left feeling dismissed rather than heard. I understand that stores have return policies, but customer service should also include empathy and a willingness to listen. Unfortunately, that was not my experience. Because of how I was treated, I will no longer consider shopping at PetSmart. I hope management takes customer service more seriously so that other customers do not have the same experience.