Even though the dentists (Dr. Ward) and hygienists are very kind and competent, I wish I could…read moreleave this practice but this is the only dental office in a 50-mile radius that is in-network for our insurance. Every visit here is gut-wrenching due to certain office managers. . If they don't cancel the appointment you made six months in advance to fit their schedule, they make you wait 30 minutes or more in their lobby when they could have called you to let you know they were running late. My husband and I moved heaven and earth to accommodate when their hygienist was sick. What was our thanks? Sat in the waiting room for 40 minutes once we arrived (we arrived 10 mins early so 30 minutes. I have never had them call me on time when I arrive promptly for an appointment so here's a tip : if you have to use them like I do just arrive 13 minutes late for every single appointment (their policy is to cancel if you are 15 minutes or more late. That way he will eat into their normal 30 minute wait time and only have to wait about 15 minutes once you arrive. Also make sure that you call before you leave to confirm your appointment and hang onto your appointment cards. I had an appointment card that listed the date and time and when I checked in, I was told that I must have gotten the date or time wrong (blame the customer). When I showed them the card, they just said " I'm sorry we can accommodate you today and we'll try to squeeze you in for an appointment in the next couple of weeks." Bottom line: stay away if you have a choice or until they replace the incompetent front. Great Dentists, generally bad front office staff which is sure to challenge your blood pressure.

Dr Ward is so wonderful and patient. The staff is very professional. Our famiky has been you going…read morehere for years and so thankful how they are always accommodating and helpful for our dentistry needs.

Treatment rooms seemed dirty, outdated and unkept, discolored ceiling tiles, overall got a feeling…read moreof only interested in making money, no teeth cleaning for at least 3 months, front office staff very nice, lady who brought me back wearing headphones which I feel is very unprofessional but was somewhat friendly. Tried to upcharge for cleaning that my insurance usually covers. Dentist commented on my wife's physical appearance which I don't really appreciate and also quite unprofessional. We will not be back, even if they had appointments for basic services before 3 months. Again, front office staff very friendly and attentive (5 stars), I do appreciate the accommodation and patience, back office (1 star) could use some training on professionalism and office management.

The assistant has no bedside manner and is very difficult to deal with. Inflexible and easily…read moreaggravated.

Don't judge me.... Just because it had been 18 years since my last dentist appointment I ended up…read morechoosing these guys because of their positive reputation from friends on Facebook. I was expecting much worse news than I received. After an EXTENSIVE cleaning on my teeth they only discovered 2 small cavities. We scheduled an appointment a few weeks out to take care of that and I happily showed off my gleaming white teeth to everyone I saw. When I was scheduled to come back the black ice storm of 2014 had hit Crestview. The receptionist called me from her own house to let me know they were closed that day and rescheduled me further out. I was surprised they took the time to let me know considering how bad the weather was that day. When I arrived to have the cavities taken care of I only had to wait in the waiting room about 8 minute before they took me in. Upon further inspection of my teeth it was found that one of my old fillings had come loose and a small cavity had formed underneath it. They went ahead and knocked out all 3 of the cavities in one visit to save time for me. They even used pediatric strength numbing agents to keep me comfortable. I have a MASSIVE fear of dentists from childhood and it was nice that Dr. Wayer and her staff did an excellent job of keeping me calm and numbing me properly so as to prevent pain during my visit. I would highly recommend them BUT not recommend waiting 18 years before your next visit!!

I've been waiting a year to get a top denture and bottom implants/2 posts (had to redo them, too…read moremany fittings from a cast, why ???, must use denture creams, why ???). Did not offer bone grafting for better support of a 4 post implant (guaranteed 2 post). Equipment/product malfunctions that were slow to scan and sent all white dentures. Staff (nice for the most part, finance only nice, when you sign up) has to keep running to doctor for answers. Doctor availability, seems to take a lot of vacations. Makes you sign, when products are not fully together, validating they fit well.

Please go somewhere else…read more Four years ago my 10 year old (at the time) visited for a procedure with a cavity, which they proceeded to do without properly numbing her mouth. This caused a traumatic experience for her and we never went back. Fast forward to today, and I just received a bill out of nowhere. All it says is "Balance Forward" in the amount of $23.00. I called the office, and they said it was for a Fluoride Treatment in 2021. I told them it has been too long, the bill did not specify who or what it was for, and I have no intention of paying it. Terrible experience all the way around. Poor dentistry, poor office experience, terrible corporate policies. Don't waste your time or risk your health with these hacks.

They will charge you something that your insurance will not cover. My insurance company told me…read morethat. If you don't talk Spanish they talk about you. I guess they didn't know that I could talk Spanish. Anyways I would not recommend anyone going there.

I wanted this my whole life my teeth to be fixed the whole office from front receptionist to the…read moredental techs and the dentist as so amazing the wait time getting ready to be seen when you go it's so clean the rooms are clean there's a special dental assistant that goes way and above Quay her personality the way she listens and talks to me and everyone she helps all the new dental assistants all the Dentist I have seen there go way and beyond to listen explaining the care for you I can say enough Thanks to them for caring about me and helping with my dentures.

Very friendly people, great care, and excellent dental work! Highly recommend it to anybody!read more

Very satisfied Jeffrey Dental! It's easy to schedule a…read moreappointment, My last appointment was yesterday , super friendly and efficient technician!!!

Well, I won't be going back. The hygienists try to act like the doctor with the way they try to…read moregive advice. Much of what they say is very contradictory and always trying to build fear of periodontal disease so they can up charge on additional procedures or more frequent visits. Would highly recommend finding an honest biological dentist.

New insurance required me to switch dentists. This office was recommended by a co-worker. Only had…read moremy teeth cleaned and buffed a few chips, but the office staff is friendly. Dr. Barnes and techs know what they doing. Looking forward to my next cleaning.

A+ The care is…read moreExceptional. I had to put my dental care on the back burner for the past several years and yesterday I was finally able to go. Dr. Barnes was recommended to me by Nikki Johnson Henderson. (My girl Dixie) She could not have been more spot on for what I was looking for in a GREAT dentist and team of professionals to look after me. I was extremely nervous and embarrassed because I had let things go. Now back on track, at ease and feeling very comfortable with great care received at this establishment. Jessica, the hygienist, could not have been more caring and gentle and went to great lengths to explain everything in detail. Dr. Barnes is a real gentleman and will take great care of you. Miranda, the receptionist also went to great lengths to write everything down and explain everything in detail. Everyone here really takes the time and care to make sure you are comfortable with your care plan, cost and the steps you need to take to get back on track. A job well done Angel's and I thank you ALL! I look forward to many more visits and now know I have my dental team for life. A very clean, calm, state of the art facility. Handicap access and good parking too.

Best ever! Treated me with a lot of care! I have severe anxiety and I didn't have the funds to have…read morelaughing gas, but was able to make me feel really comfortable! I felt like a family member more than I did a patient. Great environment! Great staff! Excellent Dr shaaban is amazing! Came back due to pain and he fixed it in minutes no charge! i highly recommend!!!

this is the worst place ! i didn't even get an appointment, i was constantly getting texts messages…read moreon schedule change . phone calls no stop . manual keep calling me from different number . i felt like this place was a scam. the even knew my dental insurance, before i told them . beware