Angie, my hygienist, is very personable, friendly, thorough and professional! Always my number one…read morechoice when getting my teeth cleaned! 5 STARS!

Terrible care! I had a molar cavity that encroached on the nerve causing greaat pain. Thier office…read morewas short staffed so I had to wait a week to get the tooth pulled. The dentist did not pack my tooth or broach it to ease the pain and then refused to give me pain medication while I was waiting to have the tooth pulled. DISCOMFORT CARE! I will NEVER use this company again! I should sue for pain and suffering!

Dr Ward is so wonderful and patient. The staff is very professional. Our famiky has been you going…read morehere for years and so thankful how they are always accommodating and helpful for our dentistry needs.

Even though the dentists (Dr. Ward) and hygienists are very kind and competent, I wish I could…read moreleave this practice but this is the only dental office in a 50-mile radius that is in-network for our insurance. Every visit here is gut-wrenching due to certain office managers. . If they don't cancel the appointment you made six months in advance to fit their schedule, they make you wait 30 minutes or more in their lobby when they could have called you to let you know they were running late. My husband and I moved heaven and earth to accommodate when their hygienist was sick. What was our thanks? Sat in the waiting room for 40 minutes once we arrived (we arrived 10 mins early so 30 minutes. I have never had them call me on time when I arrive promptly for an appointment so here's a tip : if you have to use them like I do just arrive 13 minutes late for every single appointment (their policy is to cancel if you are 15 minutes or more late. That way he will eat into their normal 30 minute wait time and only have to wait about 15 minutes once you arrive. Also make sure that you call before you leave to confirm your appointment and hang onto your appointment cards. I had an appointment card that listed the date and time and when I checked in, I was told that I must have gotten the date or time wrong (blame the customer). When I showed them the card, they just said " I'm sorry we can accommodate you today and we'll try to squeeze you in for an appointment in the next couple of weeks." Bottom line: stay away if you have a choice or until they replace the incompetent front. Great Dentists, generally bad front office staff which is sure to challenge your blood pressure.

Treatment rooms seemed dirty, outdated and unkept, discolored ceiling tiles, overall got a feeling…read moreof only interested in making money, no teeth cleaning for at least 3 months, front office staff very nice, lady who brought me back wearing headphones which I feel is very unprofessional but was somewhat friendly. Tried to upcharge for cleaning that my insurance usually covers. Dentist commented on my wife's physical appearance which I don't really appreciate and also quite unprofessional. We will not be back, even if they had appointments for basic services before 3 months. Again, front office staff very friendly and attentive (5 stars), I do appreciate the accommodation and patience, back office (1 star) could use some training on professionalism and office management.

The assistant has no bedside manner and is very difficult to deal with. Inflexible and easily…read moreaggravated.

I've been waiting a year to get a top denture and bottom implants/2 posts (had to redo them, too…read moremany fittings from a cast, why ???, must use denture creams, why ???). Did not offer bone grafting for better support of a 4 post implant (guaranteed 2 post). Equipment/product malfunctions that were slow to scan and sent all white dentures. Staff (nice for the most part, finance only nice, when you sign up) has to keep running to doctor for answers. Doctor availability, seems to take a lot of vacations. Makes you sign, when products are not fully together, validating they fit well.

My first visit was some time ago, when I was in agonizing pain. I had a severe infection in a…read moretooth and was dreading having to go through this! We all hope to find a forever dentist someday, someone who knows exactly what to do, and cares about their patients! Dr. Shane is that guy! He turned out to be the best dentist I've ever been to, and I've been to several dentists over the years. I was in my late 70's then. He took his time, explained everything to me, answered all my questions, and put me at ease. He shared his thoughts and expertise with me honestly, and was knowledgeable and professional. I can't tell you what a positive experience this was! The tooth came out all in one piece, without breaking, because he took his time to do it right. I have a lot of confidence in Dr. Shane. The quality of his care was exceptional. Someone else described him as "kind." Perfect description! Yesterday, I went in because I broke my upper dentures in half. They were made somewhere else years ago, and Dr. Shane is fixing them. I will also order a new set from him. I had been to another dentist in Crestview years before who made my dentures, and that experience was beyond horrendous. They were unprofessional, the staff was rude, and they kept changing the prices on the services and procedures! They also didn't mind embarrassing several patients in the waiting room. What a difference in professionalism with Crestview Family Dentistry. I'm really happy I decided to go there, because it's my "Go to place" now. I have to mention how helpful Andrea was in the office when I stopped by to make an appointment. Pros work there! She had answers to my questions, as well as options. She's very knowledgeable and we had a nice chat, as if we'd been friends for years! I love the lobby with the chess/checker set, and the aquarium on the big monitor. You can't not watch! next time I go, I'll get to meet Ozzie, the Frenchie, who snores loudly! Great dentist, great staff, and they are highly recommended!

Please go somewhere else…read more Four years ago my 10 year old (at the time) visited for a procedure with a cavity, which they proceeded to do without properly numbing her mouth. This caused a traumatic experience for her and we never went back. Fast forward to today, and I just received a bill out of nowhere. All it says is "Balance Forward" in the amount of $23.00. I called the office, and they said it was for a Fluoride Treatment in 2021. I told them it has been too long, the bill did not specify who or what it was for, and I have no intention of paying it. Terrible experience all the way around. Poor dentistry, poor office experience, terrible corporate policies. Don't waste your time or risk your health with these hacks.

They will charge you something that your insurance will not cover. My insurance company told me…read morethat. If you don't talk Spanish they talk about you. I guess they didn't know that I could talk Spanish. Anyways I would not recommend anyone going there.

I've been a patient here for two years now. Since January of this year they have rescheduled my…read morecleaning EVERY month with an excuse of the "dental hygienist" being "sick" or "out for personal reasons". This would be acceptable if it were true however I find it very hard to believe the "dental hygienist" is "sick" monthly.

Patient beware. The staff is incredibly rude and disrespectful. I was told that a service was…read morecovered and then without my knowledge a different code was sent to my insurance which was not covered. I got sent the bill and was overcharged what I was supposed to be charged for that service. The management was unhelpful stating only corporate could fix it yet corporate claimed only the actual location could fix it. In the end I ended up filing a grievance against Aspen Dental. The biggest pain ever!! WILL NEVER RECOMMEND!! Zero stars if I could

Very satisfied Jeffrey Dental! It's easy to schedule a…read moreappointment, My last appointment was yesterday , super friendly and efficient technician!!!

My new dentist. Great care, very friendly staff, very professional. They took the time to…read morethoroughly explain how the appointment would go. I'm very happy!

New insurance required me to switch dentists. This office was recommended by a co-worker. Only had…read moremy teeth cleaned and buffed a few chips, but the office staff is friendly. Dr. Barnes and techs know what they doing. Looking forward to my next cleaning.

A+ The care is…read moreExceptional. I had to put my dental care on the back burner for the past several years and yesterday I was finally able to go. Dr. Barnes was recommended to me by Nikki Johnson Henderson. (My girl Dixie) She could not have been more spot on for what I was looking for in a GREAT dentist and team of professionals to look after me. I was extremely nervous and embarrassed because I had let things go. Now back on track, at ease and feeling very comfortable with great care received at this establishment. Jessica, the hygienist, could not have been more caring and gentle and went to great lengths to explain everything in detail. Dr. Barnes is a real gentleman and will take great care of you. Miranda, the receptionist also went to great lengths to write everything down and explain everything in detail. Everyone here really takes the time and care to make sure you are comfortable with your care plan, cost and the steps you need to take to get back on track. A job well done Angel's and I thank you ALL! I look forward to many more visits and now know I have my dental team for life. A very clean, calm, state of the art facility. Handicap access and good parking too.

Best ever! Treated me with a lot of care! I have severe anxiety and I didn't have the funds to have…read morelaughing gas, but was able to make me feel really comfortable! I felt like a family member more than I did a patient. Great environment! Great staff! Excellent Dr shaaban is amazing! Came back due to pain and he fixed it in minutes no charge! i highly recommend!!!

From the owner: Welcome to Smileology! We offer personal connections to dentists who care, and use state-of-the-art…read moretechnology to meet your needs! We're located in Crestview, Destin, Niceville, and Santa Rosa Beach, Florida. If you want general dentistry, we will happily serve you and your family. If you're looking for dental implants, facial esthetics, restorative dentistry, sleep apnea treatment and more, our dentists will give you the latest treatments they've studied, along with their extensive schooling and practice. All this is in addition to our favorite amenities to make you comfortable. We love Northwest Florida and enjoy serving the fascinating, wonderful people who live here. If you want your teeth--and even your face--to look and feel amazing, make an appointment with Smileology. With our many amenities and caring team, we'll make you feel comfortable and at home. We offer one-stop and same-day dentistry, the latest in dental technology, a forward-thinking, service-oriented approach, a skilled and educated team, and more. Call us today!

Excellent service and high quality care. The office was clean and the front desk greeted me with a…read moresmile. They seemed truly happy to be there. The type of care given was by far the best I've had anywhere, and I've been everywhere with the navy. Dr. Norton is kind, and she runs a tight ship. Very short wait times, and the hygienist took her time, did high quality work! If you're looking for an outstanding general dentist, look no further.

The cleanest medical office ever! The staff is always kind and professional. Never disappointed.read more