Fixed something I ask but nothing that was broke, they said they would check it out, I called after…read morethe the repair, I said I still hear clunking, he said oh yeah I forgot to tell you that you will need sway bar links replaced, I know they've had good reviews but not this time, you can't trust no one in this town any more, frost you get a D+

My family and l have taking our vehicles to Frost for 25+ years, with never an issue. Great service…read moreand pricing. The last 2 years we had to take all four of our vehicles back for oil leaks. One car a bolt was broken in manifold and hidden with sealant and after replacing my oil cooler in our work vehicle , found by another mechanic the manifold was crack. by replacement. Said he is retiring...have a nice one.

Took our BMW 335 convertible in to check the air conditioning and an overall service visit. Was…read moreexpecting a huge bill which had been our previous experience with import cars. Was pleasantly surprised with reasonable service rates and honest straight forward explanation of what the problem was. Will definitely be working with them again!

Unfortunately, our experience with Walker Automotive was extremely disappointing…read more What bothered us most wasn't simply that our vehicle wasn't fixed -- it was the conflicting information and the way we felt we were misled throughout the process. We were told things about our vehicle and the repairs that later did not add up. After being given different explanations and being dragged through the process, we ultimately got our vehicle back with the A/C NOT working. We went into this trusting the professionals to be honest with us, communicate clearly, and either repair the vehicle or be upfront if they couldn't. Instead, we were left frustrated, with unanswered questions and a vehicle that still had the problem we needed addressed. I don't expect every repair to be simple, and I understand that sometimes a shop may not be able to diagnose or fix an issue. What I do expect is honesty, transparency, and straightforward communication. Unfortunately, that was not our experience with Walker Automotive. We will not be returning.

I've been using them for over 8 years for my Mercedes Turbo Diesel, a BMW. NEVER an issue. ALWAYS…read moresatisfied. They can fix anything. Fixed my son's Honda CR-Z extremely fast 2 weeks ago. Ray knocked it out and kept us informed the whole way.

If you have a European car that needs a good mechanic, professional staff, honest, good quality,…read morework, and reasonable price the. This is your place for your vehicle to be service. And they stand behind the work. I would recommend to my friends and family.what really cool is that they not only keep everything on file but they would text it to your phone. I took in my Benz for service. The dealership wanted $6k. What they found was, if the part needed to be replaced, it'll be $1,600 parts and labor. The Dealership wants to rip everything out and start fresh. What my guy did was, locate the problem, wipe it clean, and it was fixed. Only paid for labor. 2-3 hours. And if the problem does come back, then we will do the service. You can't find honest people. And this was my second service. These guys are awesome.

Brand-new truck. 4,790 miles. Catastrophic steer-tire…read morefailure at ~70 MPH on the interstate. This wasn't cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout--you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: * There was a "hole" in the tire * Because I had to drive on it to get off the interstate, I "couldn't prove" it wasn't my fault * Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you're supposed to. Let's talk numbers, since that's clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White's Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: * I am moving all warranty and service work to another dealer * I canceled my upcoming Ram order * I switched to Ford You didn't lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to "preserve evidence." That's not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White's Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn't need repeat, loyal customers.

Great staff, they were super friendly and helpful! Had me in and out for my service on my jeep in…read moreno time!

I didn't purchase my Subaru at this location and this is the first time I have used them for…read moreservice for my Subaru. We have had our Kia serviced with Wyatt Johnson in the past and it was a hit or miss experience. My Positives: I took my Subaru Forrester in today for a recall on the brake system and spring coils. I also had them replace the rear windshield wiper, since that is a Subaru only part. Marvin checked me in, texted me with an update, and called me when the repair was completed. This guy was really overly great and helpful in the process. He was spot on, almost to the minute, of how long it would take to get the repair done. My critiques: When I initially called to schedule the repair I was a bit turned off by the person on the phone (don't recall her name) because I have a 1hr 45min drive to the dealership and asked about the time-frame of the repair. I was told I would have to ask when I showed up at the dealership. Typically dealerships will quote me the "billable labor hours" of the repair, which at least gives some indication of the overall time. When I got in my car it smelled like cigarette smoke. As I have asthma, I'm overly sensitive to smokers and this was a bit of a turn-off.

I traveled to this dealership to purchase a vehicle that was advertised as a Limited trim, which is…read morethe top trim level. However, I later discovered that the vehicle I was sold is actually the base LE trim, which is the lowest trim level. I am extremely disappointed with this experience. I contacted Tyler to address the issue, but he did not appear concerned and did not provide any meaningful assistance. I requested that the GSM or GM contact me to discuss the matter further, but I have not received a response. It has now been a week, and despite multiple attempts to reach a manager, no one has followed up with me. There is a significant price difference between the Limited and LE trims, approximately $7,000 to $10,000. Given the circumstances and the lack of communication, I feel compelled to share my experience publicly and pursue further action, including filing a complaint with the Better Business Bureau. I strongly encourage others to carefully verify all vehicle details before completing a purchase

Now before I state the obvious I want to say this...they moved. Ok now I'm giving a true review…read morehere. Think back to when you were a kid growing up in hmmm maybe not the best of times and money was shorter than a green light during rush hour? We'll Po-Boys respect that same thought we have. I never worry about an issue with prices or sizes. If they got it they got it and if they have to order it the owner that looks like he could be a stand in for SOA will tell you... I was just there getting my rims cleaned and reseated and yeah based off the price the dude across the street gave me, these dudes are the truth... so take all your business there and tell everyone. We need these guys to stay open. If not than we have to either deal with Tick's across the street or drive all the way out to The Wheel shop...

Great service! I was traveling in my sprinter van from Colorado to Tennessee. I realized I had a…read moreleak. This young gentleman tried to fix the leak but the hole was too large. He replaced the tire with my spare. Very reasonable prices and excellent service.

My experience with the service was perfect. Being a woman it's hard to find a auto repair shops…read morethat shows respect and understanding to what is needed. Troy and his employees provided great service. The price for my service was reasonable and within my budget. Thanks Troy . I will always take my vehicle to your shop. My Car was an 2016 Ford Fusion . They wash my car as a curiosity. Thanks