I didn't purchase my Subaru at this location and this is the first time I have used them for service for my Subaru. We have had our Kia serviced with Wyatt Johnson in the past and it was a hit or miss experience. My Positives: I took my Subaru Forrester in today for a recall on the brake system and spring coils. I also had them replace the rear windshield wiper, since that is a Subaru only part. Marvin checked me in, texted me with an update, and called me when the repair was completed. This guy was really overly great and helpful in the process. He was spot on, almost to the minute, of how long it would take to get the repair done. My critiques: When I initially called to schedule the repair I was a bit turned off by the person on the phone (don't recall her name) because I have a 1hr 45min drive to the dealership and asked about the time-frame of the repair. I was told I would have to ask when I showed up at the dealership. Typically dealerships will quote me the "billable labor hours" of the repair, which at least gives some indication of the overall time. When I got in my car it smelled like cigarette smoke. As I have asthma, I'm overly sensitive to smokers and this was a bit of a turn-off. read more

I traveled to this dealership to purchase a vehicle that was advertised as a Limited trim, which is the top trim level. However, I later discovered that the vehicle I was sold is actually the base LE trim, which is the lowest trim level. I am extremely disappointed with this experience. I contacted Tyler to address the issue, but he did not appear concerned and did not provide any meaningful assistance. I requested that the GSM or GM contact me to discuss the matter further, but I have not received a response. It has now been a week, and despite multiple attempts to reach a manager, no one has followed up with me. There is a significant price difference between the Limited and LE trims, approximately $7,000 to $10,000. Given the circumstances and the lack of communication, I feel compelled to share my experience publicly and pursue further action, including filing a complaint with the Better Business Bureau. I strongly encourage others to carefully verify all vehicle details before completing a purchase read more

Purchased a 1‑year‑old Volkswagen from Wyatt Johnson Subaru in August for approximately $25,000. The vehicle was represented and priced as having no significant prior damage and had a clean Carfax report. Shortly after purchase, paint on one side began peeling and exterior trim started loosening and separating. A Volkswagen dealer inspected the vehicle and found that the entire side had been previously repainted, with signs of prior repair including possible body filler. They also confirmed that trim had been painted over, which does not properly adhere and is now failing. Volkswagen declined warranty coverage due to clear evidence of prior damage and repair. Subaru's records reportedly indicate only a minor cosmetic repair, which does not align with these findings. I made multiple attempts to resolve this with dealership management, including escalation, but am no longer receiving responses. Subaru of America confirmed in writing that this is solely the responsibility of the selling dealership. Given the condition of the vehicle versus how it was represented and priced, this has been a very disappointing experience. I would strongly recommend obtaining an independent inspection before purchasing. read more

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Terrible service center. I called and gave all the info for an appt for a recall. I dropped my car off at 10:30 for an 11:00 appt. Around 3:30 they txt me that they don't have the parts. I wasted the day, the person who drove me wasted the day. They had a week to figure out they didn't have parts and reschedule me. Nope. The assistant mgr kept going on about the vin. They had the vin. I bought my car from them, they have all the info. ZERO stars read more

Bought a truck from the dealership with 100k on the odometer. After it went through service they said there were no issues and the truck was good to go. Didn't even get 500 miles on the truck before the rear drive shaft snapped. Got it towed to the dealership and they magically found leaks on the struts, oil lines, and oil pan. Not to mention the tow truck driver they sent was a hell of a driver. None of these leaks were anywhere near the broken end of the drive shaft. Over 5k worth of repairs they didn't cover any of course so got it towed out. Definitely would take your business elsewhere. The scummy cash grab dealerships near military bases never cease to amaze me. read more

Wyatt Johnson Subaru - Car Dealers Near Me - Clarksville, Tennessee

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BEWARE! DON'T BUY A VEHICLE FROM THEM! We bought a Crosstrek from Wyatt Johnson Subaru in Clarksville, assuming it was properly inspected before it was sold. We learned that it hadn't even gotten an oil change before it was sold to us. Also, it started running really bad within a month of owning it, and the engine was making a loud noise. We brought it in and they quoted us $6000 to fix it. However, it was a Saturday so the warranty company wasn't even open to appraise it and find out whether the repairs would be covered by the warranty we purchased. Of course we weren't told this until we waited 3 hours in the lobby and were sent home with nothing having been done. The sales manager called us after we left to offer a loaner car in the meantime which we accepted. That Monday I got a call saying the repairs would be covered by the warranty and we would just have to wait about a week to get it back. We got the car back and they tried to charge us a deposit which I was told they would cover for the inconvenience. Thankfully I still had the text message stating this. When I looked at the report about what they fixed, they fixed things that weren't even quoted to us and ending up costing them about $3000. We're still unsure why there's such a discrepancy... fast forward about 3 weeks and the car wouldn't start one morning as I was trying to leave for work. They came and jump started the car and left us with a loaner. They called to let us know the car needed a new battery and to let us know about another repair it needed, and a leaky axle which we thought they already fixed. We asked about whether it would start with just a jump starter and they said yes. So we drove to Walmart to buy a jump starter to keep on hand. We needed it within the 2nd trip of driving the car and it didn't even start. So we had to call a tow truck. It was towed to Nashville Subaru and they also said it needed a new battery, which we had to pay $660 dollars for. On our way home that same night, our oil light came on and the engine started knocking. Thankfully we made it home before it seized up or something catastrophic happened. We had to pay $171 for it to be towed but I REFUSED to bring it to Wyatt Johnson for any repairs, so I had it towed back to Nashville Subaru. Now it needs a new engine which is covered by our warranty, but the fact that they missed the metal pieces that were in the engine is straight negligent. A true master mechanic would have never missed this when working on a vehicle and doing a seal on the cap for an oil leak just a day before we got it back from them. This dealership sold me a lemon and I'll never buy another Subaru after my experience, and I highly recommend that no one buy a Subaru after the tow truck driver told me he tows them all the time because of the engine going bad. All this said, we've reached out to Wyatt Johnson to get help to remedy the issue and now they've stopped answering calls or text messages. Super shady place! read more

Took my wife's Outback for an oil change, and I was shown pictures of dirty air filters and strongly suggested I replace them. I thought they looked horrible and was about to pay the $50 price (each) that I was quoted. Once I got home and checked them myself and realized my filters looked nearly new compared to the ones shown to me. I looked closer at the material provided after the service and noticed the pics shown were just "examples" and not my filters. I ordered name brand filters and replaced them myself for less than $30. I wonder how many people bite on this shady practice. read more

Not the perfect car buying experience, but definitely better than any other I've had. Micheal East and Kevin Sanford made it as painless as possible if as little BS as they could. Overall, I am very happy with these two and look forward to seeing them again. read more

Everything went well l personnel are friendly professional and empowering. I loved my experience! I have the most fantastic Outback

Chase was very helpful, and courteous. The service was great, and completed quickly. We were very impressed!

Beware and double check any paperwork. I looked at a new Subaru and the 1st thing I asked was, "what was current interest rate if we were to finance?". They stated 2.9% for 60 months and 3.9% for 72 months. We made the deal and when I got home it turns out they charged us 3.9% interest on 60months. I cancelled the finance and paid it off but when I was at the bank they stated that they had heard that before. So, beware and look at everything carefully. read more

Just moved to Clarksville and in need of two vehicles (new and pre-owned). Found the best service with Wyatt Johnson Subaru. Not only did they have the largest inventory, but our salesperson Sierra Molloy was very knowledgeable of the inventory and delivers it with professional etiquette. Our two sales managers James (new vehicle) and Tim (pre-owned, supported by general manager Willie) were professional and accommodating. Lastly in their finance department, Daniel and Kera presented to us in detail all the available options for finance and warranty packages provided by the dealership. Highly recommend and keep up the great work team!! read more

My experience with Wyatt Johnson Subaru was such a great experience, I wanted to take the time to let you know. I haven't bought a new car in many years and decided on Subaru because of the 5 star rating. From the time I walked in the door, Logan greeted me with a car ready. We sat down and got some information to begin the finance process, then he showed me the vehicle. He explained the qualities of the vehicle and explained the H engine design in comparison to the V. We then sat inside and he went over the many features offered. My situation was not typical but they worked with me and for me the entire time. I ended up with an upgraded vehicle and the payment not far from what I wanted, which was amazing. James and Rudy in finance really worked hard to get me into a vehicle and Logan often asked if I wanted something to drink or eat, from a large variety of both. Everyone was friendly and welcoming and I would recommend the three gentlemen I worked directly with and this dealership to anyone looking for a 5 star automobile from a 5 star dealership. read more

Michael Pugh in sales was awesome! 5 star superior service from start to finish. Going to a dealership is not my favorite activity but after dealing with the Wyatt Johnson Subaru team they are now MY dealership and I recommend them without reservation. read more

Spent over $300 for "two" inspections and they made me wait over a month to get an appointment to service my Subaru. This business is pretty large and obviously takes advantage of service members. I would avoid them if you can.9 read more

I took my CrossTrek in for oil change and tire rotation. I had pre paid for this service. When I got it back the steering wheel had some shake to it that wasn't there when I took it in. I called to find out that they don't balance them when they rotate them. For a service charge, I could take it in to find out what the problem could be. I don't recommend this company to anyone unless they just want to waste money. They will nickel and dime you to death read more

I had a great experience getting my car here! Julia is the absolute best, she gives you all the information you need and I can tell these people genuinely want to give you the best deal. Finance department is easy to work with as well, and they can and will explain every charge and tell you what is worth your money and what isn't. Charlsie also was amazing! She went through the ins and outs of my car with me after I purchased it and taught me shortcuts and everything about my car and gave me a $25 gas card! The store is super responsive, and even let me know my car arrived 7 days earlier than scheduled. They also routinely check in and send offers for free oil changes and tire rotations as well as discounts. read more

So, I was initially hesitant to purchase a car so close to a military installation. My family's 5 previous new vehicle purchases were made far, far away from post. I wanted to see and drive a car I had researched so diligently while saving the drive to Nashville. The willingness of the staff to deal, paired with their product knowledge and overall display of character convinced my family that buying close to post can happen in this case. I am very happy with my new vehicle and look forward to a continued relationship with their service department for preventive care. (Not hoping to go there for breakdowns). This review stands for the Subaru dealer only. I have serious integrity issues with another brand in the Wyatt Johnson family. Update: I had to call Subaru of America to inform the dealership of an upgrade that fixed an issue with my head unit not working. The day before, I went in armed with knowledge of said update but was disregarded and dismissed (the only thing I didnt have was the TSB number and the SW version number). My review stands for the sales department ONLY. read more

For how much we pay for cars here and the "remodel" that took forever you would think they would have a better waiting area for there customers. They don't , I miss ford just because they have more then just water for to be and existing customers like dang do they think only 4 people will ever be waiting in there lobby because they only have 4 seats and in the way of snacks you can choose from saltines or a raised and oat granola bar. But you are more then welcome to spend even more money on the vending machine if you want real snacks or a soda. read more

Anything for a sale?! Classy https://www.facebook.com/sharon.h.phillips1/posts/10213170115465968 read more

This is probably one of the worst Subaru service centers we've been to. We left our vehicle overnight to be inspected the next day. Left the keys in the drop box with a detailed explanation and no one contacted us the next day at all until 4:30pm telling us they were going to schedule an appointment for us for the next day... well what about the whole day that we left the car? We go to pick it up and they can't find the keys... because they didn't even check the drop box.. the keys were still in the envelope in the drop box. So we wasted a whole day leaving our car there for nothing. What kind of place does that? What kind of business are you running where you don't check the drop box at all throughout the whole day? And there was zero customer service, no apology, no nothing. Just tough luck. Disappointing for a Subaru dealership because they're tarnishing the good Subaru name. Such a shame. read more

Had my car for weeks and put miles on it and used all the gas and never fixed what was wrong with it

All of the staff members are very nice, I get greeted almost immediately after walking in the front doors.. our salesman, Ken Epley was super nice & not pushy.. Ken & his team worked very hard to accommodate us with what we were looking for & wanted within the vehicle.. we worked out a great deal, & we absolutely love our Ascent & couldn't be happier! (: read more

Didn't end up making a deal but this is a great dealership. Fantastic people and a great inventory. Jeannie was great and Daniel worked hard to get me several quotes. Definitely a great place to do business and get a new Subaru Update: got a car! Couldn't be happier read more

Very happy with my experience here buying a used car. My wife was eyeing up a 2013 Chevy Equinox about a month ago but we wanted to wait a bit before buying. When we went yesterday we didn't expect to see the same car still there since it was a pretty low price. We lucked out and that same car was there. We worked with the salesman Lee (Red) and he was great for us. He really worked with us on the price, wasn't pushy at all throughout the process, and was just genuine throughout the process even with just regular conversation. Lee is a great and funny guy to work with and makes the process of buying a car painless. Next time we need a car I will gladly go back to him! I highly recommend using him over the other sales people because he keeps it real and will work with you as much as he can on pricing and such! Thanks for the great car and deal, Lee! read more

When searching for a Used Car for my teenage son, I was looking for a good priced vehicle with higher mileage because obviously it's his first car. Wyatt Johnson had that option with a 2013 Ford Focus SE. One of the salesman, was very good at helping us find and choose that Used Car. On 1 June 2018, we purchased the vehicle. As with many used cars, there were a couple of flaws and Wyatt Johnson fixed those few issues that I found. On 6 June 2018 the Check Engine Light displayed. I then text the salesman and he told me to "bring it in to the service department so they can get it fixed." Later that night, my son put fuel in the car and it wouldn't start for 5 minutes. Fast forward to 22 June 2018, my son took the car in and got the vehicle diagnosed. It was a Fuel Pressure/ Evaporator Solenoid issue. My Son called me and said that the Used Car Manager would not approve for the car to get fixed. The issue I have with Wyatt Johnson is this. I was told that the car had went through numerous inspections. However, when they sold the car to me and the salesman told me to bring it in, they didn't honor getting the car fixed. My son came home with an invoice for the car to be fixed at $253.00 to be fixed. I called the Used Car manager, and nobody returned my call. I told that salesman I was going to leave this review based on this horrible experience after purchase of the vehicle. It's not about the money, it's about honoring the car getting fixed because it was the right thing to do. Two weeks old and the vehicle was broken. All of these inspections and this happens? I fixed the car myself for $53.87. This is my first car buying experience with Wyatt Johnson since I've lived in TN since 2011. It will be my last! read more

This dealership and it's service department are not good. We have owned 3 subarus. Had an appointment to get my vehicle's 10,000 mile service done at this dealership. 2 hrs and 45 mins later it was not even started. 11/2 - 2 yrs ago a new fan motor was ordered for the heated front seat, still no status on it (it was supposedly ordered prior to the current shortage), at that time they were also made aware of a problem with the heated stearing wheel which, again, they were going to check into, still no status. We purchased our first subaru from a fantastic dealership in Fayetteville, NC. The second one we purchased from this dealership, it was not a pleasant experience. When we decided to purchase a different subaru, we contacted the dealership we dealt with in North Carolina and they gave us a significantly better deal and included driving it to us here in Tennessee. If you are looking for a new subaru, contact Cross Creek Subaru in Fayetteville, North Carolina instead of dealing with this dealership. I will be driving at least an hour out of my way from now on to get my vehicled serviced rather than deal with this particular dealership again. read more

Hands down the worst experience of any car dealership, I have ever been at. The salesman was good but the general manager was playing the "car finance" game with the numbers for the new car I was looking at. When they give you the offer look at it closely and the numbers will not add up. Use a finance app on your phone and you will see that they are trying to screw you and have you over pay. Run as fast as you can and if you don't, realize you are going to over pay for the car you want and they will give you less for your trade in. If this was the last dealership on earth I would rather walk. read more

I 100%%% would recommend D'Angelo Rodriguez!! He knew so much about Subaru and there features! Not pushy at all. One of the best experiences I've had at a car dealership! read more

Traveling thru Clarksville and had an issue with settings on our 2020 Subaru Accent. Pulled in to service- review our questions. Showed us the needs correction and we were back on the road. Staff was incredibly thoughtful!! Wore their masks while working with us.Thanks - what a great experience and we are back on the road! read more

I thought my truck needed a wheel alignment so I took it to Wyatt Johnson. They did a great job finding the lower tie rod was in need of replacement. They diagnosed my issue and resolved it quickly. Their Service Manager Daniel Jenkins was awesome and ensured my vehicle got back to me quickly. He even followed up with me a couple days after to ensure I was happy. I'll definitely recommend Wyatt Johnson Subaru to all my friends! read more

Everything about my experience here was enjoyable. Rusty and Chris, the sales managers, were accommodating and helpful. My salesperson, Josh Howard, was extremely attentive and very knowledgeable. Gina, in the finance office, was also thorough, informative, and very pleasant to work with. I highly recommend this dealership and sales team to anyone looking to purchase a new or used vehicle. read more

If I could give less than one star, I would. I have never felt more unwelcome or disrespected as a customer than I did at Wyatt Johnson Hyundai / Subaru. After attempting to be a REPEAT customer and buy my second Subaru WRX STI from Wyatt Johnson Subaru, their sales manager Brian Burkeen suggested that I take my business elsewhere because a price couldn't be negotiated between a salesman and I. This was after I refused their initial offer of almost 6k over MSRP for a vehicle with no extra features to warrant the mark up. Maybe it's just my time in the military that has contributed to my negotiation skills and belief in fairness between all parties, but there are two things that I won't allow to happen. The first, is be taken advantage of. The second, is let my service to my country be formed in a negative light. Brian Burkeen did both of these things with the comments that he made to me before telling me to take my business to another dealership (which I had already done). Unfortunately, this does not even begin to scratch the service of my problems with Wyatt Johnson Subaru / Hyundai, however, I simply do not have the time to go into detail about all of them. I ended up buying the same vehicle with additional features (for significantly less money) and having it shipped from a Subaru dealership 2 states away rather than do business with Wyatt Johnson Subaru. I will NEVER set foot on their lot again and I warn each and every new Soldier that comes to my unit to not do business with them because of their complete lack of respect. I don't expect special treatment as a service member, but I do expect to be treated as a human being and a valued customer without having my military service thrown back in my face. Not only was I shown zero respect or value as a customer, but I was repeatedly lied to by multiple people at Wyatt Johnson Subaru. Turns out that when you show them hard facts about sales and numbers, they don't like it very much. But not even that will stop them from continuing to lie to their customers. I can only imagine how many other people they have attempted to taken advantage of. It seems to me as though the management at this dealership has a lot to learn in terms of customer service and taking a moment to think before they speak. Sincerely, SGT Owen, Addison United States Army read more

I was a first time car shopper, newly moved to TN, when I came into Wyatt Johnson to shop for my Subaru. I was lucky enough to be greeted and assisted by Deryk Sumner, who turned out to be the very best person to walk me through this process. He handled all my questions,which there was a lot, with ease and professionalism. He made me feel comfortable and ensured me I was indeed making a great first car choice without feeling pressured. He helped me every step of the way, from car options, to extra packages offered, and was willing to work with the budget I had in mind. Deryk by far made this big purchase flawless and enjoyable. He went out of his way and ensured I was comfortable with every step, him as well as his fellow colleagues are without a doubt the friendliest car salesmen I've ever encountered. read more

I bought my Subaru Forester from Jeannie at Wyatt Johnson. She was very understanding and ensured that we were able to purchase the car we wanted. The entire time Jeannie was cut and dry and to the point. She didn't play games or try to dupe us like car salesmen are notorious for. We told her what we were looking for and that we wanted to trade in our car that had negative equity and she did exactly that. She was even able to get us a nicer car than we originally expected. Overall she was very attentive and helpful. If you want a car salesman that is going to give you top notch quality service go to Jeannie and Wyatt Johnson. read more

We always take our Subaru Forester to the dealer. They are mostly good here, they just take a really long time.

The most awesome buying experience ever. From the sales manager, Brian, to the sales person, Tyler, and Misty - they were wonderful to work with, they not only met the lowest price I found elsewhere, but they even went below plus this is the only dealer with a LIFETIME WARRANTY!! Misty took her time to obtain the best finance option for me bringing my % to the lowest imaginable, and I have nothing but appreciation for their handling of my first new car buying experience. I am so happy I took the extra drive from Nashville to go to this dealer. DO NOT GO ANYWHERE ELSE!!! read more

Worked with RJ (Robert Simmons) initially re a used car and then decided to go new. We went up there from Nashville several times and he was very patient answering questions and pointing us in the right direction. Let's face it, buying a new car is not a pleasant exerience but he exhibited a sense of humor and we were able to put a deal together. Brock assisted and RJ's new car Subaru sales manager, Daniel Wilson, really worked hard to find the car in Louisville and get it to Clarksville, have the options installed and handle the paperwork all in one day. All in all a positive experience and I commend RJ for representing Wyatt Johnson in a professional manner. By the way ... the 2018 Subaru Outback 3.6 is a nice car and well worth taking a test drive. RJ loves driving around the block for the billionth time :). read more

I took my Outback in, to get it's 6000 mile check-up. I bought the car in Florida and there was nothing in the system saying that this was covered by a service plan. I got the paperwork emailed to me and even though it wasn't 100% clear, Marvin said he would file the paperwork and that I was covered. Thanks to Marvin and thanks to Wyatt Johnson Subaru. read more

Worst dealership I have ever been too. Wife and I drove 120 miles to look at a car that we were assured was on the lot. After arriving and being unable to find the salesperson that I had talked to on the phone we were helped by another fellow. He was unsure of the car we were talking about and roamed the lot looking for it. After a search, they decided that the car was still on the truck and would be there in a day or two. I voiced my displeasure and started out the door where the "big man" accosted us and wanted to know how to "make it right". I explained how far we had come to see this car and he made all the usual excuses. Truth be told they had one Crosstrek on the lot and I was lied to by the internet sales person. If you look at their website now it shows several Crosstreks in stock. Their policy appears to be get them in the showroom and try to sell something they don't have and offer to deliver it later. Wasted 2 hours of my time and was 2k higher than the local dealer. We will never be back. read more