If you have a European car that needs a good mechanic, professional staff, honest, good quality, work, and reasonable price the. This is your place for your vehicle to be service. And they stand behind the work. I would recommend to my friends and family.what really cool is that they not only keep everything on file but they would text it to your phone. I took in my Benz for service. The dealership wanted $6k. What they found was, if the part needed to be replaced, it'll be $1,600 parts and labor. The Dealership wants to rip everything out and start fresh. What my guy did was, locate the problem, wipe it clean, and it was fixed. Only paid for labor. 2-3 hours. And if the problem does come back, then we will do the service. You can't find honest people. And this was my second service. These guys are awesome. read more

These guys are some of the last honest mechanics you'll find. My vehicle had an airbag light on and they did the diagnosis, took the time to research the problem while I waited and gave me the super simple DIY solution. Didn't charge me a dime. Wouldn't even take my money when I offered. They could've easily fixed it themselves in 2 minutes and charged me the shop minimum but didn't. Couldn't recommend them enough. read more

I drove to Clarksville after getting a bunch of suspension work done on my vw. I messaged import auto works to just check out the suspension components to make sure nothing has come loose on my 1500 mile drive beforeI left to drive it again home. They were too busy and declined. While i don't expect any business to drop everything for me, i wouldn't let any potential customer worried about the safety of their automobile leave without trying to help. Needless to say i won't be visiting this shop. read more

First visit to this shop. I had called a couple of weeks earlier to get estimates on some Mercedes scheduled maintenance jobs. Price quotes were in line but less than Nashville dealer, so I went ahead and made an appointment. Arrived a little early, check-in was quick and easy. The waiting room was clean and comfortable, with water, coffee, snacks, and wi-fi. I was prepared to be there a few hours due to the work being done. 3 hours later I was ready to go. I was very pleased with every aspect, from the attention to detail during the estimates, scheduling the appointment, arrival and waiting, work done timely and correctly, and no final cost surprises! Great job IAW! read more

The shop and the sales personnel where awesome i am active military they did everything in there arsenal to work with my schedule and even had a key drop box for myself to use since i work crazy hours. The car feels awesome i went in for my transmission service and they back there services up they gave me 3 yrs or 36k warranty if any issues to bring it back to them i will definitely be coming back for future services!! read more

Import Auto Works - Trusting my baby with import auto works! - Auto Repair Near Me - Clarksville, Tennessee

I needed a new battery put into my Mercedes so I called and McKenzie was helpful, informative and kind. I scheduled an appointment but later needed to change it to a sooner date, again super sweet on the phone. Came in the day of my appointment, quick check in process. They said it would take about an hour, their lobby was nice, clean and stocked with snacks and it took just under an hour. Will def be using and recommending them to anyone in the future read more

Visited IAW for the first time today. I normally perform most of my own maintenance, but following a recent move to the area, I didn't have time or resources to perform the 90k maintenance on my family's Volvo. IAW staff was great. I dealt with Mackenzie and Nikki. Both were very professional, friendly, and accommodating. The waiting area/lounge was very clean and comfortable, complete with phone chargers, coffee, drinks, snacks, and very clean bathrooms. Service was quick and thorough and far more reasonably priced than I expected. Coupled with not needing to drive all the way to Nashville to see a Volvo service rep, I can't imagine a better experience. Will definitely return for future service it repair work. read more

I read all these great reviews and thought I'd try these guys. Wrong move. Needed new hubs put in to my Subaru. I dropped it off after the quote of 5 to 600.00 tops. They called later in the day to up my price to $1613.16 I told them nvmd I'll get someone else that's not trying to rob me. I got my parts for 145.00 and installed for $300.00. Nice try but find another sucker. read more

The team at Import Auto Works continues to exceed my expectations. They strive to offer the highest level of service at a price that is not only fair, but affordable. They have managed to keep our 2003 Jetta TDI alive and well, while quickly diagnosing and explaining solutions with this rapidly aging beast. Jason and Nikki Farmer have a wealth of expertise and provide amazing service. Before I found IAW, I made the trek to Nashville for VW repairs. Now, I would not trust anyone else. read more

Competent and friendly. Took Porsche Boxster S in for electrical problem. Believe they took the most direct, cost effective solution. Recommend, will be back. read more

Had an appointment at 8am. Six and a half hours later haven't heard anything and they don't answer the phone. All they were doing was checking out a vibration. read more

I'll definitely be using import auto works for any work needed on my bmw! Quick service, great price and friendly workers!!

I have been coming to IAW for the past 2 and half years since I've been at Campbell. The work they do and customer service is second to none. IAW helped with my project car(98 Jetta) and now 2013 CC. I would not go anywhere else to get my car done. Affordable prices and they really work with you to get you in and out if you are busy. Also got a bumper sticker to help promote the business. Wish I could take this team with me when I PCS . read more

Great honest place. Needed a code /limp mode cleared and they did it for no charge. Real friendly, easy to work with. Busy though, best to make an appointment as they always seem pretty full up. read more

I only ever drive Audis and I love my cars. They are the only people in the area that I trust with my vehicles. They are professional and quick and I have never had an issue working with them. The curly haired kid is a little spacey sometimes, but it's cool because Nikki makes up for it. They are military friendly and have been very helpful whenever I needed something done. Honestly, I would say that they don't just do it for the money and I truly think that these people care about cars and care about doing a great job. Like I said, I don't trust just anyone with my cars, but I trust them and I come back to them every single time without a doubt. Get this, even before I started coming regularly here, I had a question with my tires/alignment and had a question. European cars are very specific, so I didn't want to do something to mess up my car permanently. I asked around and I kept getting conflicting answers for this question. I called them and Nikki answered and she didn't know the answer right away so she wrote my number down and actually called me back after talking to some subject matter experts. I didn't even give her my name and I hadn't even committed to bringing in my car yet and, honestly, most businesses would have just forgotten I had called and just moved on with their day. Nope, she actually took the time to call me back and make sure I had the answer I needed for my car. Since then, they are the only ones I trust. 10/10 would recommend. read more

This is the best place to get good quality work done on your imported vehicles! They are kind and work with you very well on prices. Just brought our BMW in and they fixed it no problem read more

Import Auto Works is by far the best! I initially brought my Volvo there for an oil change because Firestone told me I have engine problems and they would not touch my car (I brought it in for an oil change). Worried about this, I asked them if they recommended somewhere in Clarksville I should bring it to. Thankfully the man at the front desk recommended IAW. First off, the ladies at the front desk are amazing. They work with your schedule and happened to squeeze me in. Come to find out, there was nothing wrong with my engine and they did my oil change with no problem (this was the first time I went there). The second time, I dropped my car off for another oil change and when I picked it up, my car was cleaner than when I dropped it off. It was washed and my interior was clean. AMAZING! These little "extras" as well as their expertise sets them apart form the rest. I trust them 100%!! I wouldn't go anywhere else! They give a great military discount and prices are extremely fair. If you are looking for a mechanic or an oil change, you have to check this place out. read more

Brought my vehicle to Import Auto's (my 1st ever visit there) on 12/5 for front Brake component replacement and an oil change and left a very impressed customer. Upon walking in, the front desk service I received was excellent, leaving me feel as though my business was truly appreciated. The shop service was done expeditiously and properly, everything was thoroughly explained to me, and I'll be darned if I didn't walk out to my vehicle (from their clean, spacious, snack and beverage stocked wating area) to find it vacuumed out and, the extremely filthy aluminum wheels had been cleaned to look as good as they possibly could for being 13 years old! Did I mention that the service charges were very reasonable? They indeed were, and all of the "value added" odds and ends make it a no brainer to not only remain a customer, but also to recommend that you become one too! read more