We went here to get a ring repaired and cleaned. The owner was rude and condesending. We were…read moresurprised at his lack of knowledge after we went elsewhere and were properly taken care of. Perhaps the owner was upset we hadn't purchased the ring from him.

I only bring my jewelry here. It's a local business that has been around for years and is very…read moretrustworthy. The staff are awesome and so helpful. They have a decent selection of jewelry at fair prices and they also clean or repair.

I came in looking to buy an engagement ring and was met with an older woman who seemed friendly…read moreenough at the beginning. I'm new to buying rings and jewelry in general so I had questions! I made the mistake of asking about real diamonds over lab created and immediately got told they don't deal with lab created only highly quality real diamonds and they may only have one lab created and got pointed to a small little case with the point of a finger. I was only curious about if they tested as real diamonds and general thoughts about them. At this point I'm already a bit put off. I asked about a multi stone ring which she showed me a few but nothing seemed right so she took me to another case which had beautiful rings or so I thought. Found one I loved but got told oh no that's cubic zirconia it's a demo ring we have to design and order these....im looking to buy today I thought to myself. Got some more attitude about my questions and ideas after again finding a ring to be designed. I also wasn't happy with the prices and when I asked about financing it again I got attitude and told I'll have to ask. She came back with a 6 month financing for a ring over 8 grand. Left unhappy with the service and attitude and will never go back, which is unfortunate as my father got my mom's engagement ring there many years ago and was told that's the best place, or was....

I needed help with some pieces of jewelry I've had for years. I needed their expertise and called…read moreahead to see if they would look them over. They were very professional when I came in and treated me with kindness and respect. They were very knowledgeable and I would definitely recommend stopping in if you are looking for a custom piece or something from their cases.

great service, large selection, very satisfied with my purchase. great staff that is always will to…read morehelp you. I was able to get my wife the ring she always wanted!

From the owner: Express Jewelers! your number one place for gold, diamonds, and everything jewelry! custom charms,…read morechains, and rings. 10k, 14k, 18k, or 22k for the guaranteed best price in upstate NY! layaway and interest free financing available! stop in and see our full selection! you wont be disappointed! located in Destiny USA mall right in the food court. we hope to see you soon!

It was a very cordial atmosphere. The sales person was very attentive and she answered my…read morequestions. I did make my purchase

Family owned business in the heart of downtown Syracuse. They have so many unique pieces and all of…read morethe staff are so friendly and helpful. I bought a gold chain today and they were very patient with me the entire time. George is the owner, and he's phenomenal! Very personable and friendly. I will definitely be back for my jewelry needs

Kristy was phenomenal. I was trying to get a watch for last 4-5 years with no success. I went…read morethrough the process of driving to the store in Buffalo and following up with the rep (Gabe) and they would never return my messages. When I was introduced to Kristy in Fayetteville, she was great! She followed up with me even before getting the watch just to let me know she was working on it and had my information. She was able to get me a beautiful Date Just in just a few months. I would highly recommend her and I will buy another watch from her in the future.

It was a great shopping experience. The hospitality was impeccable, and the customer service was…read moreexcellent. They even offered us complimentary water and snacks while we browsed the store. The staff was very polite, and I'll definitely be stopping back again.

Greeted upon arrival at the store. Friendly and accommodating staff. Beautifully set up with a…read morevast amount of items. I came in looking to sell some unwanted and broken pieces of jewelry. I also wanted to update a chain and a watch. Cody was really helpful with finding what I needed. He found me a beautiful chain that I had been looking for. Robert came out and offered me some fair prices for my gold. Best offer I had got in town. I will definitely be coming back to purchase another chain and to update my Tissot watch. You have to come check them out before your next purchases.

Came here looking for an engagement ring after a bad experience at another jeweler. Was immediately…read moregreeted by several friendly staff members who asked me to wait just a moment as they finished up with another customer, which I was happy to do. No more than a few minutes later I was sitting with a friendly staff member who was more than willing to answer my questions as I'm new to this!! Had diagrams and everything to help answer my questions and show me what she was talking about. Even helped me with a decision on a ring with some very clever tricks!! I was debating all diamonds or possible other gemstones off to the side of the main diamond. Not long after I had the ring not only designed but I was happy! Paid for it and they sent me on my way with paperwork and a thank you for your business and see you soon! I was able to get a great ring at a great price. I was very happy with service and cost especially since I knew what the other jeweler wanted as I literally just let them to go here. I got a better ring and better service!

A true jeweler. Hayden has an outstanding range of fine jewelry. The staff is outstanding. Neil is…read moreour preferred representative. Hayden presents class, experience and sophistication. Excellent. My preferred jeweler.

I would recommend Hayden to anyone that wants an awesome experience jewelry shopping. My fiancée…read moreand parents came here all together and bought my engagement ring. They were given amazing service by Mark, who took them step by step through the jewelry making process. They all told me that they felt truly cared for during their experience and were given a very high quality piece of jewelry. I love my ring so much, and when I recently brought it back to be resized I was also given an amazing experience! I was extremely well taken care of and they worked so quickly to get my ring back to me. Hayden offers personal and quality service that I've not experienced before. I can't wait to come back here for our wedding bands and I will be recommending them to everyone!

I came into the store about 1 minute before closing to have them replace a watch battery. I don't…read morerecall the girl's name who helped me, but she was very gracious and took care of me, no questions asked. And, she didn't gouge me on the cost. That's what I call taking care of the customer. Thank you

Everything! Polite and helpful and told me what I needed to know about my jewelry. Their prices…read morewere reasonable and had numerous pieces of jewelry that I liked. I would go back for future purchases