DO NOT CHOOSE THIS COMPANY!
I plead with those of you reading this review to NOT TRUST this company. While walking our boat down to the launch site, I simply asked our guide, "What's the worst injury you've seen since working with this company on this river?" Our guide's name was Jack and he immediately got ticked off and started swearing. "What the Fu#% kind of question is that?!" Noticing he was upset but not understanding why, (it seemed like a completely reasonable question) I quickly apologized and said I didn't mean to offend or upset him. The guide responded, "Well no, it just seems like a pretty f%#ked up question don't you think?! I mean would you fu%^in ask a war veteran what the worst sh%# they've seen is?!". Now correct me if I'm wrong, but being a rafting guide is a tad bit different then fighting in a war and asking a question to your river guide WHO YOU ARE PAYING is maybe a little different than speaking with a combat vet, don't you think? You know how many people, Mr. River Guide, have climbed into my patrol car and asked me if I've ever shot anyone or asked me what the worst thing I've seen is? Never once have I lost it and sworn at a member of the public for asking a question (which in my case is much more inconsiderate). This guide, Jack, was extremely unprofessional and needs to develop thicker skin. After being cursed at in front of my peers, we take our boat to the launch site and I notice we are the last ones to the river bank, but our guide immediately says "let's go" and puts us in the water. I notice that all other guides (5 guides with 5 more boats) are going over safety things with their "crew," showing people where to put their feet, how to hold the oar, etc. Our guide just puts us right in the water and gives us no instruction. The very first rapid we hit he takes a terrible approach (this was not my first rafting experience) and puts us low end to the rapid on my side of the boat (I was front left). I immediately get bucked out of the boat (mind you I had my feet in the holds and I'm pretty in shape at 6'5'' 225 lbs) but the river just overpowered me and sucked me under. My head and face slam against a rock on the shallow river bed and the boat crushes my head against the rock I just hit and pins me for what felt like several seconds. Thank God the boat rolled over me and I was able to be assisted back in by my friend. I felt like my face was bleeding and I had bad whiplash but there was no time to assess my injuries because we were approaching another rapid (another person was also thrown out when I was but I found that out later). Approaching another rapid he AGAIN takes a hard line in the water and puts us in the rapid on my side and I go flying out again. This time the angle of approach was so bad we lost two other people overboard as well. I was able to quickly pull myself back on board but the other two guys were struggling (both tweaked their backs as a result of being thrown out). After everyone was back in the boat, I began to think... Is he doing this on purpose because of the question I asked? Now doubting the character of our guide, I decide I don't trust him enough to continue down the class 5 waterfall towards the end of the river. I get out of the boat, walk up the trail and over the bridge where I will wait for our guide and the rest of our crew to finish going down the water fall. Before I walk down the trail, our guide hands me his oar to hold and confirms for me what I suspected all along. He hands me his oar and says "Hold my oar for me, this is a very special oar; if you lose it I'll put you in the water again."
I almost lost it and fought the dude right then and there. How dare you take a chance with my life and everyone else's in my boat just because you got offended by a question. That is reckless endangering and absolutely inexcusable. The fact that this person is taking people down the river is more than concerning, it's downright dangerous. I kept my composure and waited till the end of the trip to speak with the owner, Lance. I told Lance everything that happened and asked him to look at the big picture subjectively and when you do, it becomes more than obvious that his employee put our lives at risk on purpose. The owners response: "we will talk with him and look into it." That's it. To be fair, the lead guide, Schafer, was awesome. The other guides I hear were great to my other buddies on the other boats but still, do you really want to take a chance with your life or your loved ones who might end up with a guide like Jack who still works for this company? Is it really worth the risk? There are many other great companies that run rafting experiences in Washington. This is not ok, and I hope no one takes a chance with their life by choosing to patronize this business.
Now excuse me, I need to go contact the Better Business Bureau. read more