For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

my favorite clothing store when I come north become an even more favorite store after the sidewalk…read moresales. while browsing through the vast collection of sale items I came across a really great pair of white jeans - my size. I immediately liked them but was shocked when I saw the price tag. FREE. took them inside to verify. For sure the lovely owner said yes and there is nothing wrong with them. I came home a happy camper. great customer service. will continue to shop there when in Petoskey

A cooks paradise, check out both sides of the building. Hidden treasures and unique gifts.read more

Very knowledgeable of local fishing and very helpful in the store. Glad we found this place…read more Would definitely go back.

Our trip to kauffman's was absolutely wonderful and kathy was nothing short of amazing we bought a…read morelift chair on Saturday and after they delivered it the same day within a hour we got it in our living room and started regretting the purchase its a fantastic chair just so much bigger than normal and didn't match certain things and felt our little dogs would end up getting hurt by jumping up and down they were closed Sunday so I went back Monday to try to return nothing short of amazing had no problem pick another chair they picked up and delivered new chair can't give enough praise to the customer service and will send anyone and everyone to there store made us feel like family if we could give them 100 stars we would thank you for everything and a customer for life

My brother purchased a recliner chair for my elderly father. After one night my father decided he…read morewanted a different chair. Kauffman's exchanged it without incident. After another night my father decided he did not want the chair at all. Kauffman's refunded my father 100%. Both chairs were perfectly good chairs. The return had nothing to do with quality. Did I mention the delivery crew had to take the chairs up and down & up and down 2 long flights of stairs? I cannot say enough about Kauffman's customer service. Thank you for being so understanding and humoring a 98 year old man. They were so very kind. I will always shop at Kauffman's first in the future. They have earned my business for life.

Great store. They did a couple of jobs for us including the cleaning of an old oil painting.read more

This is a wonderful little shop. They have a bunch of those topographical (3D) wood carvings that…read morego so great on the wall. They are also at pretty decent prices, too. I've seen them in Tahoe for almost double the price. Primarily an apparel shop, there are many fun options to show-off your life at the lakes. Ceramics, melamine plates, playing cards, tumblers and canvas bags. We came away with a couple of cool 3D's for only $99 a piece, Great Lakes hats and a super impressive cork map of the holy land. So, you see, it's not all about Michigan lakes. They have a smaller selection. But more than enough. The young fellow there was playing some old school Epic and bent over backwards to help us. All in all a great shoppe. 02/24

Great selection. Great prices. Everything is priced well below retail. First place to shop when…read moreyou're in Petoskey. No other stores have comparable prices.

Terrific shop in the middle of Harbor that has every dry seasoning you could ask for while cooking…read more Making sweet potato pancakes, I needed smoked paprika. No one had it for 30 miles -- not Glenn's or Oleson's or the IGA, not Toski Sands, not Pond Hill. My mother had discovered this little store that sells all the unusual spices you're looking for. They don't carry mahleb, a ground cherry seed I needed for breakfast bread (ironic since we're in the middle of cherry country), but they do have most spices you'll find in the recipes from Food & Wine or the Times food section.

I love this little shop. The gifts and linens are lovely…read more The selection last year (2013 summer) was better but they still had much to look at. Lots of beautiful and thoughtful kitchen gear and gadgets reasonably priced. The sale was on and we got some good deals. Wine gifts and housewares, beach decor and pottery. I hear people love their spice selection and while i normally enjoy spices I haven't really taken the time to look at them. They also have coffee, tea and some mixes. If you happen to be in Harbor Springs stop in. I think it's worth a visit and make sure you go through to the back of the shop to see all the goodies.

Good variety of locally-related products, especially Petosky stones, the 'state stone of Michigan'…read more Friendly & helpful owner.

My fiancé and I stopped by this cute shop back in July, on a perfect warm summer day. The owner had…read morea cute little dog sitting outside on the porch area (on a leash) and was surrounded by all sorts of knick knacks. The first portion of the store contained Petoskey rocks, along with other random souvenirs. The middle of the store had mainly clothes and sunglasses for women and the back of the store was fill with sailboat and lighthouse decor. This is definitely a great souvenir shop to stop by and grab a Petoskey stone, if you've never seen one or have one.