My family has rented from Joe at Columbia River Boat Rental every year for the past 5 years. Our…read moreexperience is the opposite of what I have read in the reviews. We rented a ski boat and most recently a pontoon boat with a slide and we have had Great service from Joe, everything has been in working condition with the exception of a radio one time which was no big deal. We also rent 2 jet skis every year. There has been wear and tear on a couple but I alway send Joe a picture of the damage when we first get them. Are they brand spanking new in stellar condition NO thats because renters don't take care of the equipment, Joe does a great job of working with us and I have appreciated the relationship we have every year. I have found Joe to be very accommodating and helpful. Thank you Joe for the great service!!

This is about as poor business operations as they come. Whatever you do, DON'T rent from this…read morecompany. Now take a seat, and enjoy this tale of bush leaguery.... For $25 I reserved their 22ft Pontoon boat. "Joe" agreed to drive it to Crescent Bar where I was staying, from Wenatchee for an $80 fee. Ok, no problem. Morning of boat day comes, and Joe is at dock as promised on time, however the boat was already in the water. Interesting since he asked me to meet him to help get it in the water off the trailer. In hind's sight, I know why, but we'll get to that in a moment. He takes us on a very brief tour of the boat, and us being eager to get out on the water, didn't think of being a bit more thorough. My biggest mistake. Then we go to sign the contract in the back of his mobile "office" and he pulls the paperwork out of a five and dime suitcase that I think I remember seeing in the movie "Donnie Brasco". Get back on the boat and it starts as it just did when he took us for a tour. We motor out onto the Columbia River at about 3 knots as we got the boat ready to pick up the rest of our peeps. First things first...MUSIC! Aaaaaand the radio is busted. Call up Joe and he says "oh a fuse must be out." No sh**? So no worries, we grab a mobile music player, all our gear, the ladies, and pile into the boat ready for a day of adventures and laughs! Boat starts up just fine....but suddenly won't go into gear. Strange. We try and try and try, and nothing seems to work. So I call Joe. Mind you, this is the third call I've made about this POS boat in an hour. He tells me to keep trying and he'll get out to us as soon as he can. Reverse/Forward...nothing works. My friend sees something wrapped around the prop, so I dive in and untangle it. Upon doing so, I see this MASSIVE chunk taken out of one of the blades. This is not something you can do at 3 knots. Anyone who has ever hit something with a prop knows this. You FEEL it and know when you've hit something. Sooo, I call Joe....aaaagain to emphasize that we are stranded and that there is a huge chunk missing out of his prop, that we did not do. Kind of makes you curious why he dropped the boat into the water before we got there that morning, right? I agree. So after about 45 minutes, he arrives. Tries to get things working, and fails. I tell him again about the prop, and he states that there will be no charge for the day, and he'll void our entire transaction and apologized to all my friends. About an hour later, as we're all poolside and laughing about our amazing boat rental, I see a call that I missed from Joe with a voicemail stating that he voided the transaction but the only thing he "cannot control" is the cost of the delivery, but will not charge me for the prop that WE BUSTED????!!!!!!! My friend calls him back and listens to him go into a tantrum like a little child stating that he will never rent to us again, and that the prop was definitely our doing. The boat was apparently in perfect condition prior to our taking it up river about half a mile at 3 knots. So we broke the radio, the prop, and the drivetrain in 15 minutes, according to Joe. Impressive, right? Especially since I've been around boats my whole life. A second friend takes a shot at talking to this imbecile, and gets more of the same childish whining and almost gets hung up on. GREAT customer service! Hide behind that contract buddy. Hope that $80 you illegally charged my card is worth the lack of renters in your future.

Really upset. We drove two hours to be told the "mags" on the helicopter weren't working and that…read morewe wouldn't be able to fly. Paul said this doesn't ever happen, but I wish it would've been checked prior to our appointment.

from picking us up at Tsillan Cellars to taking us to Lone Point Cellars fit lunch and returning…read morewas a 5 star experience!! I feel it is a must on everyone's bucket list !!!

In my initial contact with Mike this week, he was extremely knowledgeable. I'm now planning a fly…read morefishing trip to a special creek in E. Wash with him.

Our guide Mike was the consummate professional guide, putting us "on the trout ". We will be sure…read moreto use Mike from WFCo the next time we hit the Yakima. Cheers

I have been on many cruises and trips from Journey Travel and Tours and Norma Jean Diaz has always…read morebeen very efficient and always goes above and beyond to make sure my experience is nothing short of amazing. I ALWAYS recommend her to my family and friends because I know she will always take care of her client's needs. Norma Jean will always do the best she can to assist whenever there are unexpected changes and delays. She is very experienced and knowledgeable to help you in any circumstances. I would highly recommend using Journey Travel and Tours and especially Norma Jean Diaz and Sandy for your personal or business travel.

We booked a Viking cruise on the Alsvin with Norma Jean from Journey Travel & Tours, based on the…read morerecommendation of friends. The trip was booked in 2024 and taken in November 2025. Our experience with her and the agency has been extremely disappointing. Norma Jean's primary concern appears to be securing commissions; she received commissions not only for our booking but also for our friends'. To begin, she provided us with an incorrect itinerary, and it seems unlikely she even recognized it was not ours. Furthermore, we inquired multiple times about the weather and appropriate clothing for the cruise, and she suggested a light windbreaker would be adequate. Given that we traveled during the winter months to Germany and Prague, where the average daily temperature, even when it wasn't snowing, was below 30 degrees, a light windbreaker was wholly inadequate. We also inquired about the Christmas markets, as we were eager to visit them. She repeatedly confirmed that the Christmas markets in both Germany and Prague would be open during our trip, which was entirely false. Considering her claims of extensive international travel and having taken the same cruise the previous year, one would expect her to be knowledgeable about the status of the Christmas markets. However, they were closed. This was on top of all the other issues we encountered. To begin, our flight from Boise to Salt Lake City was canceled. I contacted her to determine the best course of action, as the cancellation occurred just two days before our departure. Instead of offering assistance, she "passed the buck," which has become a recurring pattern, and instructed me to contact Viking to make alternative arrangements. However, as our travel agent, shouldn't she be responsible for such matters, especially since she was compensated for our booking? Subsequently, our connecting flight from Salt Lake City to Paris was canceled due to mechanical problems. We were rebooked on a different flight, but she provided no assistance and initially refused to provide a letter confirming the cancellation. It took several text messages and emails before she reluctantly provided it. She claimed she was occupied traveling with her husband, who had recently retired, and suggested I handle the situation myself. Throughout our trip, we faced other delays and challenges that demanded the support of a "travel agent," but she consistently refused to help. Upon our return, we submitted an insurance claim to recover the 1.5 days we lost due to the flight disruptions. We requested a simple letter from her outlining the reasons for the delays, but she denied our request. We then reached out to her supervisor and the agency owner, Sandy, who also refused to assist us. The letter was intended as supporting documentation for our travel insurance claim to validate our trip interruption. Instead of offering assistance, Norma Jean and Sandy directed us to file a claim with the airline, even though we booked the entire package, including the flights, through them and Viking. It's illogical to expect the airline to compensate us for lost days when they simply rebooked our flights. When I called to request a simple letter supporting our insurance claim, Norma Jean hung up on me. This has been the worst experience with a travel agency I have ever had. My husband and I travel frequently and have never encountered such appalling service and a negative attitude. If I could rate them zero stars, I would. DON'T USE THIS AGENCY, NORMA JEAN, OR SANDY!!! They are completely unprofessional and have no customer service skills.

So fun! They gave great instructions so we knew what to do. We had a great time. Will come back if…read morewe can.

We have been renting here for over 10 years. Never had any issues! Elaine is great and we are…read morealways happy to see here in the office every year we come! We usually rent 2-3 boats and 6-8 jet skis 2-3 days for the week of 4th of July. We did have our first issue with a jet ski but they are always helpful with anything we need help with. Thanks Elaine! Don't retire just yet we love seeing your beautiful smile and you always give us the best customer service! See you next year 2024! There will be more of us and we plan to rent up to 15 jet skis one of the days!

We got a deluxe cabin at Lincoln Rock State Park and it was so nice and had all of the basics. We…read moremade sure to check first and brought our own pillows, linens, towels, etc. But the deluxe cabins have bunk beds, a queen futon, full bath (shower), kitchen sink, and mini fridge. There are lots of nice places to walk around, too.

What a well maintained facility. This was our 2nd time tent camping at Lincoln Rock…read more A real nice treat to camp on grass and not dirt. Be aware that this beautiful grass is beautiful beautiful it is watered daily. Best to review the sprinkler watering table on the community billboard...you don't want to be surprised when your section sprinkler's turn on. Bathrooms are clean, showers are clean. The showers take a special token...get them at the token machine ... main entry and also at the group campground. The lake is remarkable. It's popular so it can get busy at the swim area. Have fun...!!!

This was a great little place we stumbled on while visiting the area. We loved the walk and the…read moreviews, there are 3 different ways to take in the views, easy moderate, or steep. We walked all of them, it's very easier to want to spend more time here and walk the area a few times.

I have looked at these gardens from a distance for over 20 years and never visited till this last…read moreSeptember. It is a beautiful area to hike around and see the beauty. I highly recommend.