Staff very well verses in all their supplies. Very nice/friendly. If you need anything propane this place is for you. It is obvious their goal is to make their customer happy. They have any propane supply you need. Propane for your home heater to grills. Epic. read more

Too expensive for propane and I would not sound contract with them. They are good for 20 lb cylinder only if you want to cook on the grill.

Stopped to fill the LP tank on my motor home. Outstanding professional rapid service, Friendly and helpful. This is now my go to place for propane. I recommend Wilford Propane Gas for all your LP needs. read more

Too stupid to pay themselves (you have to provide them with a card number and authorize payments to come out automatically, which I've done TWICE. It's the same card. The same number. There's money in the account. So what is the issue??), so when it's time to call them to fill your tank, because they don't actually put you on a route, they try to charge you $321 + whatever it costs to fill up this time, all at once. They couldn't be bothered to pull payment MONTHS ago, now they want to charge me over $500? LOL, NO. Absolutely not. We're calling a different company today. read more

It's five years since they first installed the appliances in our new house and have since provided excellent service ever since.

Woman answering phone was very rude to my 81yr old mother in law. Service guy came out and left lid open to outside tank. My mom is afraid of the tank because last yr it was leaking so she called and asked " when your guys are in my neighborhood again please have them close it." Lady told my mother it would be 99 $ service fee. My mom got upset and the lady threatened to hang up on her. Is this the way we treat customers or the elderly! If you receive crappy service from the receptionist jus imagine how bad the company is. DO NOT RECOMMEND! read more

This company has excellent customer service! They are knowledgeable and easy to work with. Each time I've had to call with any questions or issues, I am greeted with a kind and understanding voice (I don't know her name and should've asked). They are quick to solve any issues I have and are kind enough to work around my schedule to meet my needs. Thank you for your service! read more

I was there to get a 50 lb propane tank filled. The fill valve leaked. I asked about getting a new one. A service person K came out of bathroom and the clerk told him what needed and K said sorry to busy I have delivery to make. I laughed and commented really this is the way you treat a customer here now your store. He was a real rude Individual. I left shaking my head. I won't be back. read more

This is the worst company I have ever worked with. If you want service, you call and wait for a "scheduler" to call you. The person who calls to offer an appointment, isn't the scheduler, so if the time offered doesn't work, you have to wait again for them to contact the scheduler and then call back. The office manager, Tommie, is the most rude and arrogant person I have ever encountered. They couldn't get out to provide service on their equipment for 3 weeks but could come pick up the tank in 24 hours when we said we didn't want to be their customer anymore. DON'T DO BUSINESS WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

So I decided to do a gas conversion on my home. I decided to use this company because they were already providing service to the home which I had just purchased. First mistake...do your research. They came out and gave an estimate and said that the cook top would work fine on the island where it was to be placed. I waited and waited for about 2 weeks no estimate.....it was supposed to be e-mailed. (Flag number 2 or should have been) I called several times finally sent. Scheduled the work they came out did all the line conversions, hot water heater install ect... then at the end of the day....literally 5pm....they said oh this cook top cannot be used on the island due to no down draft vent. The same on the same guy had seen earlier. So great off and running to try and find a usable cook top with down draft on a Friday afternoon in NE Fla....needless to say had to order online and wait a few days. So 3 days later Wilford is back out to install cook top and again after waiting till early afternoon when scheduled for early morning they arrived. Just in time to leave my garage door open for the afternoon thunderstorms and let about an inch of water flood my garage because they did not have common sense enough to shut the door when the deluge started. Fine.... cook top finally installed and OHHHH wait this is a 110v cook top and the old was 220v umm.....yeah you said it would work fine. Oh no now we have to find an electrician at 5pm .... not happening that day. They were supposed to contact the electrician to come and run the line off of existing outlet on island. One week later after daily calls nothing. So now I am out of the country and returning home soon to a cook top with extension cord from inside the cabinet to outside outlet on Island.....Oh did I mention that while gone I got a bill for $2700 from them even though I am paid in full for the conversion (cleared checks to prove it) and have not used any gas in 4 weeks and had zero balance when all this started...DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Horrible service and a bad attitude. Pilot light went out on Fireplace which is only source of heat for our family room. Called and they said it could be scheduled in a week to 10 days. We have a visiting baby and temps are headed into the 40's next week. We live 2 blocks from their office and have been paying customers for 5 years. I would not recoend using them if you can avoid it. read more

Very Friendly and knowledgeable. I needed a part for my fireplace which they had in inventory. The knew exactly what I needed and found the most inexpensive solution. Very trustworthy read more

Our family has been using Wilford Gas for the past 15 years. I do not agree with the previous reviewers. We have received very good service from the company. My only complaint is that there is a$75 charge for relighting a gas water heater after the gas supply completely runs out. Other than that, we have received good service. read more

These people are arrogant and dishonest. We notified them in January that we were moving and requested no more gas be delivered. We moved early February, and were surprised to get a bill for fill-up at the end of the month. We called to ask about it. Eva (manager?) acknowledged we had requested no gas and told us not to worry about it. We continued to receive a bill and when I was in town yesterday I stopped by the office on Park Avenue. Spoke to Eva who was rude and condescending. She dismissed me with a snarky "have a nice day". I was a customer for 15 years and this is how I get treated. I would never do business with them. Beware. read more

The absolute WORST company I have ever dealt with. Tommy, the office manager, is the rudest, most unhelpful person there. I selected them as my purveyor because their website touts their "great customer service"... what a joke. I took a day off work to have a tank changed out, and they cancelled me for no reason. No phone call, no reschedule, no nothing, just cancelled. I called to ask about my delivery, otherwise i would not have known. Don't bother with this company, they are beyond horrible. read more

I have been a customer since April of 2016. Was a Sawyer customer before, had to cancel them due to their high prices and they subcontract out all their appliance work, so you never know who is coming into your house to repair your appliances. I am very happy with Wilford Propane because their rates are very reasonable, their gas is $2 cheaper per gallon than the large companies, they are local and do their appliance work themselves. Aside from that, it's a family owned and run business which gets you personalized attention and 24 hour emergency service. You are not a number and they will work with you. I use gas for my stove, water heater, generator, and clothes dryer. They keep my tank full so I never have to worry about running out of gas. read more

I have had excellent service from Wilford. I fired Sawyer Gas when we bought the house due to their lousy customer service. Wilford techs have installed a new gas stove using the LP conversion kit that I provided, hooked up a new propane fired pool heater and installed a new LP hose to allow me to roll my grill around the patio--all done promptly and at a reasonable cost. The tech who did the range installation took great care to demonstrate the performance of the gas range when converted to LP. They keep the tank full and prices are competitive. Honestly, if you can't light a pilot light you should probably consider an all -electric home. read more

The best place ever !! Let's say Harvey is suppose to hit Sunday or Monday morning.... We needed an adapter for our grill and tank to connect . We went by Home Depot first, the man made us feel so rushed and was "so sure" that we had what we needed! No explanation, just 100% sure in his mind that we had what we needed.... We went home and guess what?! It didn't connect to our grill! Livid you can only imagine.... We went by another Home Depot and the gentlemen said they were out and recommended going here instead! When we walked into Wilford, they were so polite and welcoming, they asked us many questions about our grill and tank to really know what we had back at home. They explained to us how it works and what we needed for it. Then the gentleman in the back helped put our adapter together and broke everything down to us that we needed to know without making us feel rushed!!! They were seriously awesome! They are NORMALLY CLOSED ON SATURDAYS! But OPENED today for people needing more supplies for hurricane Harvey! Now that's somewhere that'll be getting our business from here on out! read more

This is not a good company to deal with. Very bad customer service. High hidden fees. Do yourself a favor and go with another company.