We purchased a new 2025 Evolution D5 Max from Hartville Golf Carts on June 30, 2025. During the…read moresales process, our salesman, John, told us that if we referred customers who ultimately purchased a cart, we would receive a complimentary cover. We referred multiple people who did, in fact, purchase carts, yet that promise was never honored. At the time of purchase, we also received a thank-you letter emphasizing Hartville Golf Carts' commitment to exceptional quality and customer service. Unfortunately, our experience after the sale has been the opposite. On July 14, 2026, our golf cart suddenly lost power to the monitor, sound system, speakers, turn signals, horn, and lights. We contacted Hartville Golf Carts and were told to bring it in so they could evaluate the issue. We delivered the cart on July 16 and were told they would look at it by Monday. When we called Tuesday for an update and left a message, we later received a call from the office stating they likely would not get to it until Friday. No explanation, no apology, and no sense of urgency. My husband then called our salesman to express his frustration. Rather than showing concern, the first response was, "I thought you said you'd be on vacation." Yes, he was on vacation--at our campground, where we would have liked to be using the golf cart we purchased just over a year ago. What has been most disappointing throughout this process is the lack of customer care and communication. We understand that repairs take time, parts may be delayed, and service departments get busy. What we expected was some empathy, communication, and ownership of the situation. Instead, when we dropped off the cart, we were immediately asked to sign paperwork acknowledging a $130/hour labor rate because diagnosis is not covered under warranty. Again, there was no discussion of the issue, no reassurance, and no acknowledgment of the inconvenience--just paperwork and attitude. A company's true customer service is measured after the sale, when problems arise. Based on our experience, Hartville Golf Carts has not lived up to the promises made during the buying process, and we cannot recommend them to others considering a golf cart purchase.

Couldn't be happier. Pleasant sales people with no pressure. I got to test drive it on my own. I…read morelove my new golf cart.

I have been a customer since 2000. Was able to purchase a quality used vehicle at a competitive…read moreprice. Service is first rate and exceeds expectations. Worth a trip if you are interested in purchasing a quality golf car.

I never realized how naive I was about golf cars and the maintenance involved. I am trying to get…read morethe one I purchased up and running to sell and called the service dept. at South East. I spoke to Dave who, despite the fact that the call would most likely not result in an immediate sale, happily shared his expertise with me to help me with troubleshooting battery issues. Thank you, Dave! Great customer service is getting harder and harder to come by and I will certainly recommend South East to anyone looking for a golf car or accessories.

Great place to do business, they really know their products. I bought a 2026 Badboy ZT Elite this…read moreweek and the transaction went smoothly. They even called me just after delivery today to mention they had a promotion and forgot to mention it for a free blower or trimmer. Honest people, take your business to them!

C&C is amazing! Their knowledge about my lawn mower (Dixie Chopper) was amazing. They are so…read morefriendly and caring and communication is above the top. I have used other lawn mower repair shops that were more local for me in the past, but by far, C&C goes above and beyond to be the best repair shop I have ever used. I highly recommend C&C to anyone that owns a lawn mower. My Dixie Chopper is running it's best and they will keep it running that way. Thanks, Donna, and group (sorry I can not remember the tech's name, but he was amazing - very knowledgeable and very helpful) for all you did to help me get up and running again! Mark M

Great selection, friendly staff. We found a cart we had to have. The sales manager went above and…read morebeyond. They even delivered it the next day for free!

A big thank you to Ken Reed and his team. He had my golf cart picked up and serviced and then…read moredropped off. It runs better now then it ever has. Thanks also for installing a light bar on it for me. You guys are awesome. Thanks again.... Jeff Cavendish

After purchasing a new cart from Lake Erie Golf Cars in 2021 the ECU went bad the next year. Being…read morejust out of warranty they said I'd need to pay $250 just to diagnose it. I found a reputable mechanic to replace it. Then the ECU blew again and I called Lake Erie. They said to call back in 3 weeks to see if there was any openings to service the cart. I called back 3 weeks later and left a voicemail with no response. I understand that junk carts were built more often post covid, but the post sale service is absolutely terrible at this dealership! After they get your $8,000 it's your problem

Exceptional experience with Lake Erie! Their golf cars are not just stylish but also remarkably…read moreefficient on the course. From smooth handling to long-lasting battery life, their vehicles redefine comfort and performance. The customer service was outstanding too, making the entire purchasing process seamless. Highly recommend Lake Erie for anyone looking to elevate their experience!