I was referred to Willhoite by my home warranty company. I paid them for a service call after which they told me they would, and are supposed to, contact the home warranty company with their recommendation for repair/replacement.
AFTER MONTHS OF HEARING NOTHING from them I called Willhoite to ask the status of my claim and what had become of their call to my warranty company.
The first call to Willhoite I spoke with a lady that did not know anything about my service call or claim. She told me she'd have to ask the service guy that came to my house and call me back. Ok, no problem.
Two weeks later I HAD NOT RECEIVED A CALL BACK AS PROMISED, so I called Willhoite again. I asked similar questions. What's the result of your communication with my warranty company? What repairs are needed? What service did or will I receive for the $75 service call I paid? Etc.
I spoke with Tammy during this call. She came across as having no interest in helping her customer solve this problem and provide a positive experience. She was silent for most of the call and made no attempt to help me. Rather she seemed to be just waiting out the call in hopes I would just go away. I didn't, however, and kept pressing. She finally told me she'd check into it and call me back. This time I asked when she would call me back because that was the same thing I heard on 2 other occasions. She said she'd call me back the next day.
A week and half later, AGAIN NO CALL BACK!!
So, I called them back a third time and this time SPOKE WITH THE OWNER. He told me the same thing. He'd look into it, call the warranty company and call me back. That was three weeks ago!! NO RETURN CALL FROM THE OWNER OF THE COMPANY! Even the owner didn't do what he said he would.
They were very concerned and detailed about collecting their service fee, but provided nothing but LIES as their service. I paid Willhoite $75 and got nothing but LIES AND THE RUNAROUND.
TERRIBLE! read more
