Overall I found my experience and my stay to be outstanding in most respects. The emergency care…read moreis excellent. Once you are admitted it gets dicey. This place is like hotel California-- check in was easy and friendly. Getting released on the other hand is more difficult. I set in my room all day waiting for the results of a test I took at 0830am. When asked about the results I was brushed off and sent back to my room. Maybe they were under staffed.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

We love DR. MOHR AND STAFF, been going to him for many years , never but never NO COMPLAINTS about…read moreanything , THE BEST!!!!!!!!!!!!!! Moe stars needed

Quite possibly the best doctor in Florence. He discovered that my wife had cancer on her first…read morevisit, which had been overlooked by 4 other doctors.

I have been going to Mt. Pleasant Family Practice for years, back before Dr. Wilson retired. Dr…read more Wilkes was hired on around this time, and he is fantastic! Dr. Wilkes seems to be one of the most intelligent people I know while still maintaining relatability and warmth. The utmost professional, he is thorough and remembers important information at each of my visits. I live almost 20 miles away from this practice, but it's worth the drive!

We have used the doctors in this practice for nearly 40 years. Needless to say, during that length…read moreof time, they have helped my family through countless medical issues. Extraordinarily professional and proficient in every aspect. Every medical need is met and, if a referral is needed, the referral physicians are also top notch. Their in-house phlebotomist is excellent. If further tests are needed, their association with Mt. Pleasant Hospital is definitely a bonus. All the support staff experiences longevity in the practice, so you'll see and get to know everyone in the family of Mt. Pleasant Family Practice. Travis Wilkes, MD and his nursing staff make a trip to the doc a good thing.

Doctor Jason Leonard is one of the BEST doctors I've encountered anywhere. He listens to you, even…read morethough I can tell he already knows the answer shortly into our conversation. I also really appreciate that he's not a pill pusher, but does prescribe the meds one needs. He doesn't just throw a pill at a problem. He also refers one to specialists as needed. I cannot recommend Dr. Leonard highly enough. He's brilliant, kind, and patient. Also, Sandy, his assistant, is AMAZING! She is very quick to help and she works night and day and holidays. I can also highly recommend the lab techs and the young man who gave me the CT scan. For the first time in my life, I wasn't panicked. He made me feel at ease. Finally, a shout-out to Miss Peggy who schedules the appointments. She is wonderful and kind.

I have been coming to see Dr Leonard for several years and I like him as a doctor. He is concerned…read moreabout my overall well being. The problem is the practice and the management. If you have any balance above $25 they will not let you come in until you have cleared that up. I have always taken care of my bills, but sometimes it's harder than other times to pay it down. Rising health care costs do not help that either. I have at times been upset that they have not taken the time to discuss my test results at all or have not gotten the medicine I have asked for when I went in and had to call back and wait a day or two to get what I have already asked for. They have also had personal discussions on the phone and with other staff while I am waiting to check out. There are always ways to improve service and I generally think they try.