Most of the nurses are wonderful, however not every nurse (RN) is a match for everyone's family…read more They have wonderful CNAs too, except for Tery, her energy is negative and agitated everyone especially my dying mother! She cannot make a bed correctly and placed the pad the wrong way. She stated she has ample experience, however her touch is COLD, RUSHED, RUDE, and I do not recommend her to clean up after your dying loved one (disturbs the peace)! The RNs for the most part do their job, but all of them come in with different advice and different recommendations which makes it confusing! Having a loved one on hospice is already stressful enough, and they just add to it with all of there different recommendations and instructions! RIP mama

Ice cold nurses, worse staff ever. Horrible experience ......I would seriously shop elsewhere for…read morecare, my experience was deplorable; absolutely heartless and soulless, bordering on cruel

if you have central coast alliance for health don't waste your time here ! the owner does not CARE…read moreif you or your family member has a need she's denying entry to anyone with that insurance because of her own mistake on not being able to handle her own billing . if you call and ask she will blame it on the insurance company when it sounds more like her own user error ! so because of this she's denying all people who have that insurance so she does not care if your loved ones want to be close by and need assisted living or memory care !! she has a contract with them and is on purpose denying people and shes the owner and her name is Josephine !

Valley Haven was a safe, secure and comfortable environment for my 94-year-old father in the last…read moreyear of his life. The caregiving staff is outstanding! They are very loving and attentive, and my dad received the best of care. The facility is well run and provides activities and entertainment for the residents which my dad seemed to enjoy. The grounds are beautifully landscaped with flowering plants and a lovely area for walking and we enjoyed several outdoor holiday celebrations in the garden with residents and staff. I am glad we chose Valley Haven to care for our father in this small, comfortable ame home-like environment.

Redwood Hospice truly the most amazing godsend that anyone can imagine. Prior to my Mom entering…read moreinto this service, I had preconceived ideas about hospice as 'useful' but 'not something to be spoken about.' I could not have been more wrong. Dr. Joshi takes the time to meet with the family which is unprecedented in this field, and his kindness and serenity meant so much. Dindo Bustrillos was my Mom's nurse and it's hard to fully articulate how wonderful he was, is, and always will be!! His expert knowledge, compassion, patience, good humor, and beauty of spirit were there every day, and I mean EVERY day!! His medical knowledge is bar none - simply outstanding. And, his nurturing presence made such a huge difference as the days wore on and became more difficult. I don't know how Dindo is able to retain and exude joy and caring in such a difficult profession -- the fact that he can hold so much and help during the most harrowing times in such an impactful way is astounding. Thank you so very much to Dindo and Redwood Hospice for your help during the most difficult life transition I can imagine. I am forever grateful.

I cannot express enough gratitude to Redwood Hospice for the incredible care they provided to our…read morefamily. Their response time was is very good, medical supplies, medications, and equipment were delivered quickly whenever we needed them. The nurses and aides treated my loved one with the utmost dignity, compassion, and respect. They also have provided emotional support to myself and offered to our entire family. The redwood hospice team works closely with our facility and has offered good reviews on their behalf as well. If you are looking for a hospice team that truly cares and acts quickly, I highly recommend Redwood Hospice.

The staff there is friendly, caring, compassionate and great at what they do. They are key partners…read morewho ensure their patients have nothing but the best care. Gabby along with other staff there make Heartland hospice a pleasure to work with.

I wrote a lengthy review of this company a few days ago. unfortunately it will not let me add on…read morewhat I have to say today I spoke with a supervisor at Heartland Hospice today to complain about the things I had written in my post. She said she was familiar with my case because she had spoken to the woman who was suppose to call me on Sunday (she never did) and was told that I kept refusing to be admitted over the course of several days. I never spoke to this person so she must be confusing me with someone else or she is lying to this supervisor! I told the supervisor to read my post because it explained everything in detail as to what happened since I was discharged from the hospital on Friday to Monday when a nurse came out for the intake. Again, Saturday a man called and I told him I only wanted females to come to my home. He said a woman would call me on Sunday and she never did! Monday I called Heartland and they sent out an RN to do the intake. I told her I had to go to the hospital because of my swollen feet and ankes and the pain in my right foot. I thought I might have broken a bone. I was told I could not be a patient of Hospice if I went to the hospital. (I went to the hospital). From what the supervisor told me about what she was told by the woman who never called me, it was completely different from what I have just written. To top it off, yesterday, the man who picked up their equipment left the walker on my porch. It has been nothing but hassles from this company and I cannot recommend them.

They are really interested in making sure you get quality care. Their healthcare workers are…read moresweet, capable and truly care that they do what you need them to do. Follow up is also very good.

What a wonderful organization. We came to them after being severely disappointed by another…read morecaregiver, Safe at Home. After terminating our relationship with them, we contracted with TbA and what a difference. They provided caring and dedicated caregivers who really reached out to make our 92 year old father feel very comfortable and safe. Both women were very kind, considerate and truly made a bond with him, making the few months he had before he passed as trouble free as possible. Caregivers showed up when scheduled and provided all the services one would expect from a professional organization. Compassionate and caring, I just wish I would have hired them from the beginning. Do yourself a favor and start with them.

They can't seem to make an appointment and stick to it!! I keep getting calls that someone is…read moregonna call then they don't then another person calls and says someone will call and they call and say someone else will call. And around and around we go.

Sutter Health Home Care has provided consistent, caring, and professional home medical care for my…read morefather. We have used this service many times over the past year and have never had a negative experience. I have respect for the and gratitude for what they do. Thank you.

My family and I cannot adequately express our gratitude to the entire staff at Live In Serenity…read more The facility itself is bright and inviting with beautiful outdoor areas to enjoy. Indoors, the atmosphere was comforting, warm, peaceful, and the staff was incredibly kind and so loving. We have wonderful memories from huge Easter party that they had for the residence and guests. The great grands kids loved it. And not only was it a great fit for my mom, but we also felt part of the family! This place is a GEM!

Live In Serenity fulfilled our hopes and met our needs. My mother was well cared for by kind and…read morecompassionate staff, social activities were available while her privacy was respected, and visitors received a warm welcome. Many, many times she expressed how fortunate she was that we'd found Live In Serenity. We also felt fortunate.

Beautiful old building. The staff are so nice and helpful. Family like environment. Nice…read morecommunity. Clean facility, rooms are perfect size and decorated nicely with everything you need. Cute bistro lunch setting. Outdoors are well taken care of. Really surprised and not aware that we have such a family friendly clean assisted living facility that does Not smell. :) I am fortunate that I found this place for my family member.

From the owner: Your elderly loved ones are the treasures of your family. When they can no longer take care of…read morethemselves and you cannot do it for them, you want to make sure they receive the best care possible. That is what we offer at Montecito Manor. You have peace of mind about your elderly loved ones and who is taking care of them when you leave them in our capable hands.

I had an amazing experience with Continuum Hospice. The nurses are so caring, the entire staff took…read morewonderful care of my mom. The first person I spoke with helped me really get focused on what was important, I was honestly a bit of a mess when they mentioned hospice at the facility, but once I spoke to the person at Hospice I understood that I had a mess perception of what Hospice was I had no idea that it was free and you can stop at at any time if you don't like it! It has continued to be the best decision that I have made regarding quality of life for my mom!

24 hour live in care…read more The quality was excellent. Clementine Nzeusse was a calming and comforting presence. She was also willing to do some extra chores in the house. We all liked Clementine very much. Inge Behrend

I don't think there's much worse than having a loved one hurting in a city you are not in, and are…read morenot able to fully support. In trying to get an adequate level of support for my mother, I spent a considerable amount of time researching and getting recommendations from a variety of organizations in Santa Cruz, Aptos and beyond. With other agencies, and I know well that my mother is no saint, I was regularly hearing complaints about "leaving the shift early," "not being able to do anything significant," and more. I did not hear anything like this with Familiar Surroundings. My mother deeply enjoyed her caregivers and working with the agency. Lexi Dennis was incredibly communicative with me and my mother to ensure my mother received care on days she was scheduled for (my mom wasn't always great at answering the door so Lexi would call to see if my mom was home and/or safe -- greatly appreciated!), and clarification in determining days she was no longer in need of care. The only issue was that there was an increase in hourly rate in dropping from 3 hours per shift to 2 hours, which I was unable to find articulated in their contract and wasn't communicated clearly prior to rate hike. In general, I would highly recommend giving FS a call to see if they could be a good fit for your caregiving needs.