After doing much research for my recent mishap, I decided see Chris Miller, an Orthopedic Surgeon…read moreat Brigham & Women's Orthopedic Clinic, concerning a serious infection I received from stepping on a rusty roofing nail. After reviewing Dr. Miller's extensive medical history and experience, I put full trust in him as he and his colleagues operated on my foot and brought me back to being the healthy athletic man I used to be. I would have been in a much different situation, if it wasn't for Dr. Chris Miller's due diligence and dedication. He is highly respected in his line of work and I would recommend him to anyone who may have a need for Orthopedic Surgery & Therapy. Thx again Chris, for all your help and support. Ron

I saw Dr. Miller for knee pain following an injury - my previous ortho doctor was out-of-network…read morewith new insurance. I was able to get an appointment in a reasonable amount of time and he quickly ordered the necessary tests to diagnose the injury. The surgery to repair my torn meniscus was quick and complication-free and gave immediate relief from the pain. I would absolutely recommend him and would see him again if needed.

They only do surgery as last resort. I'm very impressed with the care they give. Very kind and…read morecompassionate.

Dr Hines is amazing and cares deeply about his patients. He performed the repair on my torn rotator…read morecuff and bicep. He did an excellent job preparing me for the lengthy recovery. Now that I am on the other side of that I am almost 100% back to pre injury. The staff at the office was amazing through all my visits.

You should prioritize patients with appointments over walk ins. Twice now I've waited over an hour…read moreto even go back to a room and waited again 30 minutes to see the Dr. so disrespectful to make us wait each time and the waiting room is full of people complaining. I'm missing work to sit in the waiting room! If we have an appointment scheduled for 9 am, we should be seen within a 20 minute window.

This place is amazing same staff all the time always very helpful. Always on time with patients…read moregetting in and getting out.

I made an appointment on their website and someone called me to get my insurance information and…read moreconfirm my appointment. The next day, I got multiple calls and text messages from their office saying that they need to collect my insurance information. I wasn't able to answer right away and they kept calling over and over and leaving different messages, including one message that said my appointment was being canceled because my drivers license is expired (it isn't). I called them again and they confirmed my insurance is valid. Went in for the appointment and the receptionist tries to get me to "Self pay" and says I don't have valid insurance. Had to provide the insurance a 3rd time before they finally acknowledged it. I got as far as seeing the medical assistant. I showed her my most recent MRI and a stack of medical records going back 2 years. She quickly told me that the doctor wasn't going to be able to help me and I left. Never saw the doctor. Also their office is full of red flags, like advertisements for laser hair removal, ketamine injections, Regenexx ads all over the place (which is not a proven treatment and is experimental at best), something called the O-shot for woman sexual improvement. I feel stupid for going here.

Spare yourself the pain and frustration of doing business with this practice. The office staff is…read morehighly incompetent. They were given insurance cards at check in and lost them. I called several times after seeing the doctor for my 91 year old mother to get the next steps done for her epidural and they never call back or respond to the cardiologist office who also contacted them. But they called, texted and left a voice mail when they needed the insurance information yet could not call me back about the patients needs of getting the epidural moved forward. Terrible office staff and unfortunately I will take my mother somewhere else because I will not deal with the terrible, disorganized and lack of help in the office.

Dr Ricky Kalra is the best! 8 years ago 5 other spine specialists gave conflicting diagnosis, which…read morereally didn't make sense to us. A friend recommended Dr Kalra. Not only did Dr Kalra immediately tell us what he "guessed" we'd heard from the other Doctors, he proceeded to give his opinion, which actually made sense to us! Then, as he was not included in our insurance plan, not only did he join that plan (which took several weeks to get accepted), he fought for the procedure they didn't want to cover, and he won! He worked weeks on finding studies supporting he recommended. He is very dedicated to his patients care!! That was neck, we are back for lower back issues. The neck was one time and done! We feel if you truly want the best spine Doctor, with a wonderful bed side manner, who will fight for you, you must come to Dr Ricky Kalra's practice!

After everything I experienced, I feel obligated to share my story. I had a spinal fusion in…read moreDecember 2024 with Dr. Ricky Kalra, and almost immediately during recovery I began experiencing severe nerve pain down my left leg. At my 2-week post-op appointment and every appointment afterward, I repeatedly tried to explain how intense and persistent the pain was and how concerned I felt about it. Unfortunately, I left those visits feeling unheard and dismissed. I understand recovery from spinal surgery can be difficult and unpredictable, but as a patient, I desperately needed reassurance, guidance, and to feel like my concerns truly mattered. Instead, I personally felt like I was repeatedly told to "wait it out," even as the pain continued month after month. During this process, I was referred by Dr. Kalra to multiple different specialists in an attempt to address the ongoing nerve pain. However, after being evaluated, those doctors ultimately referred me back to Dr. Kalra regarding the issues related to my fusion and recovery. This left me feeling frustrated, overwhelmed, and unsure where to turn for answers or support. More than a year later, I am still dealing with the same nerve pain that began after surgery. This has significantly affected my quality of life. When I contacted the office again hoping to discuss the ongoing issues I've been experiencing since the fusion, I was informed that I was being dismissed as a patient and later received a certified dismissal letter from the practice. That was incredibly upsetting after trusting this practice with my care and trying for so long to advocate for myself. I'm sharing this only as my personal experience. Every patient's situation is different, but for me, the lack of support and communication during such a painful and vulnerable time was deeply disappointing. I hope future patients feel heard, respected, and taken seriously when expressing concerns about their recovery.

Had me waiting for over an hour. I got dressed and walked out. Sometimes doctors forget that they…read moreare in the "service" business. Plus they try to force you to use their valet parking service ($7 plus tip) by marking all of the good spaces in front of the building as "VALET." COVID ALERT! IF you want some stranger in your car-go ahead- I do not.

I was misdiagnosed by not one, but two orthopedic doctors, who told me that I had acetabular…read moredysplasia in my right hip. The second doctor recommended that I find a surgeon who could perform a periacetabular osteotomy (a major surgery that would break my pelvis and reconstruct my hip socket). Long story short, I was saved by a third doctor who told me that nothing was wrong with my hip. He was the specialist surgeon who knows how to perform the difficult operation. He explained that my symptoms were not hip related, rather, they were sciatic in nature (shooting pains from my hip to my feet, numbing, tingling). He recommended I see Dr. Clavenna, who specializes in spinal surgery. I saw Dr. Clavenna, was immediately diagnosed, had a micro-discectomy, and am now back to work and enjoying life again. Good thing I didn't go through a terrible (life altering) surgery that would require me to be out for 6 months! Dr. Clavenna was knowledgeable, attentive, efficient and kind. He has been by far the best doctor!

I was diagnosed with phlebitis in my left leg post op a total right knee replacement by Dr…read more Toulson. I called to make appt with Dr. Toulson but he couldn't see me that week and told me he had me set up to see Dr McKeller, his partner. I needed a medical clearance so I could resume physical therapy. Dr McKeller kept assessing at my rt leg and both the assistant and I kept telling him my phlebitis was in the LEFT leg. He then ordered an xray of my rt knee and said my knee looked great and discharged me. I thought he would call in the medical clearance and resumption of care orders to the PT but he didn't. My physical therapist said they could not resume without the clearance or new orders. Dr McKeller also had advised the reception staff to cancel my next follow up visit because my Xray of my knee looked good. I then had to set another appointment to see Dr Toulson to get new PT orders. At my appointment I complained that I never got the medical clearance or PT orders. He replied that Dr. McKeller said my rt knee looked good. Frustrated, I said my phlebitis was in my left leg, not my right leg and that was why you sent me to see Dr. McKeller in the first place...because you didn't want me to wait until I could see you. Then; to my detriment, I added, if Dr. McKeller can't tell a left leg from a right leg maybe he should retire. Dr Toulson immediately excused his staff assistant, got down on his knee in front of me had me bend my right knee backward to test my range of motion then advised me "I was going to be just fine". I could tell he was angry over my remark and expected him to address my rude comment but he instead just got up; asked me to follow him. He then walked me out to the reception area and told the discharge clerk that I was ready for discharge. The clerk asked when to schedule my next appointment and Dr Touls shook his head no and told him I would not need another appointment. The clerk said "but she" and Dr Toulson interrupted him and repeated I would not need another appointment then turned and walked away. Dr Toulson did not give me discharge instructions nor resumption orders for PT. I was stunned. I called PT and they said they had not received any new orders. They suggested I call my family doctor to get resumption orders. My appointment with my family doctor was almost 3 weeks away and I was extremely upset. I looked for my post op exercises from having my left knee replacement Zanesville OH the previous year and followed those exercises until I accomplished full function of my right knee. My family doctor did call in new orders about a month later but by then I found I was doing okay on my own. Thank goodness I had kept my folder from my Ohio orthopedic surgeon. I do have two really good knees but ultimately give credit my Ohio surgeon for my post op recovery on my right knee because Dr Toulson couldn't take hearing a negative comment from a frustrated patient. My recovery was ultimately good because I kept my post op exercise orders from previous total left knee. I am a retired RN and was the medical director over a Home Health and Hospice. I know that patients can sometimes become angry/frustrated and need a extra support or understanding when they are upset. I also know that sometimes these same patients can get out of line with comments and/or behavior and need redirection until they can calm down. However; they ultimately need to feel they can share their feelings when communicating a complaint and be supported while a plan to address their concern is completed. I don't feel my one agreeably negative comment was worthy of a full patient discharge early in my post op period. To discharge a patient because of one rude remark seems pretty petty to me. I could have been addressed for this negative comment about his partner but I feel discharging me without follow up care was reckless and inappropriate on his part. He's didn't send out a patient satisfaction survey after discharge so after much thought....felt like I could call and complain to Medicare or... just share my experience this way. Maybe another patient won't experience what I did or.... He will be kinder to his next frustrated patient and at least make sure they have a safe discharge plan.

Dr. Toulon and his staff are the best. The whole process for total knee replacement was a success…read more Everyone involved did their part for my surgery. The care and concern deserves an A+! I'm thankful that he is a part of my health squad!

My experience was exceptional from start to finish. Jessica MacPhee was my treating physician, and…read moreshe truly went above and beyond. She took the time to listen carefully as I described the pain I was experiencing and walked me through several treatment options, clearly explaining the pros and cons of each so I could make an informed decision. When I returned for the selected treatment, she performed the procedure with great skill and professionalism. When I mentioned that the previous medication hadn't been as tolerable for me as I'd liked, she took action and called in a new prescription before I left. Which the new medication seems to be working out great. I highly recommend this practice, and if you have the opportunity, I suggest asking for Jessica MacPhee.

I can't say thank you enough to Jessica (PA) and Edgar (PT). Amazing people. I came to them as a…read moresick, falling-apart person and left like a new man. Thank you guys!