Terrible service. No response to service calls. Management is non responsive. No phone or text…read morecontact​

I was originally impressed with WM's prompt reponse to my emergency due to a failed, propane fired…read moreHVAC system. They quickly installed a new heat pump and the installer, Rich, was very good. Happy to have the new system. However, getting Thiago, the business owner (?), to complete the basic paperwork for the state rebate was a nightmare. I literally had to track him down and refuse to leave his office until I had it. Since then, neither he nor Ryan return calls or answer texts when service is needed. Nobody answers the phone. Ever. They seem to have disappeared. If you are interersted in long term, professional support and service, beware.

Notwithstanding their mixed reviews regarding responsiveness and the fact that the company never…read moreresponded to my emails for an "appointment / estimate" I telephoned the Company and scheduled an appointment in late June 2024 and was told by the "owner" after his physical visits that an estimate would be sent shortly. To date (August 7,2024) I have not received either an estimate or any communication whatsoever from the Company.

It's been a long time since BTU offered responsive customer service and proactive customer…read morecommunication. I have been trying to get a thermostat that can be controlled remotely by a network for, literally, years!! Wildly understaffed. Too bad. It was a terrific business years ago but has not recovered from change of ownership (?) and/or later effect of the pandemic. For the present, scarcity of HVAC companies taking on new customers keeps me loyal to - and ever hopeful about - BTU.

Wayne is, without a doubt, the most professional, thorough, and customer service oriented provider…read moreI've worked with since moving to the Cape in 2016. I've had some major renovations to my home including plumbing, electrical, bathrooms, etc. and his craftsmanship and willingness to go the extra mile are second to none. He is courteous, pleasant, and promptly returned my calls and emails. Not to mention his price was extremely competitive. I had two ductless mini-splits installed and he walked me through the entire process, teamed with an quality electrician, and delivered ahead of schedule. He then took the time to walk me through the operation of both units until he knew I had the hang of each system. I highly recommend South Shore Climate Control for anyone in the market. Don't wast your time shopping around, he is the best on Cape and likely the best in New England.

Our heat suddenly stopped working, leaving the home getting colder by the minute. We couldn't be…read moremore grateful for the rapid response, professionalism, and experience exhibited by Wayne. He quickly recognized the source of the problem and had us back up and running the same day.

Owner provided me a 3/4" plug and offered advise on my existing HVAC system on off hours. Very…read morehelpful and courteous.

From the owner: This family owned and operated business comes with 32 years experience in all facets of plumbing…read moreand heating. Founded in 2019, Harbor Master Plumbing & Heating has become well established in providing quality craftsmanship serving the Cape & Islands. Always making sure the customer is well informed and educated on what is being done in their home. We work to create long lasting relationships with our customers so that they are not just another number. We are your plumbing haven.

July 2024 was my 1st annual maintenance for my mini split heat pump. The technician did a thorough…read morecleaning while i watched. He showed me the mold and took the part outdoors to clean and spray with a mold deterant. The technician had to take apart the mini split heat pump in order to access all parts. Knowledge of the equipment is essential and he had it!! Very satisfied with the cleaning.

From the owner: No-Cost Home Energy Assessmentread more

I would give no stars if possible. The bad news keeps coming…read more Two years ago I fired these guys after my bathtub fixture started geysering on a Friday night all over the ceiling and spraying in my bedroom. Fortunately I was near by and the floor damage in my bedroom was minimal but the bathroom ceiling and lights needed replacement. They refused to come over despite offering 24 hour service. So I had to race through the house to turn off the water to the house and live without water until they decided to show up. They tried to blame the contractor but finally had to own it was their mistake. They did repair it. Two years later I went to install the second dehumidifier they had sold me only to discover it was defective and now out of warranty, after 4 attempts it get it working by our current plumber. You now know the potential consequences of using them: 24 hour service is meaningless; they try to blame others for shoddy work; and the products they sell may be defective. We get to pay for getting their mistakes fixed.

From the owner: With more than a decades worth of experience in construction, Daniel can help you with your…read moreplumbing, heating, and cooling needs. He is well versed in the newest technology from heat pumps to on demand water heaters

The initial installation seemed very professional and worked as expected after the 16k investment…read more This is year 4 of the 12 year warranty period and we had to buy window air conditioners as the main compressor died and the main electrical board apparently. The communication with us is a 1 on the 10 scale is ONE as I was just told the parts haven't arrived with no explanation as to when. It's July folks, this is why we bought them. Of course labor costs are unknown and we would get rid of them if we hadn't spent so much. One year every condensation pan was leaking after the annual cleaning which they did address but this unreliability is frustrating and now expensive. The main installer has apparently left the company so that was a bad thing for us to hear. Would not recommend again. Always polite on the phone but comE ON on folks, I shouldn't have to keep calling.

excellent communication , they did what they said they were going to when they said it ! very…read morereliable. first class operation . thank you Scott